Company LOGO

Bell Service

Warming-up Match the services with their corresponding pictures

C doing bell service 行李服务D offering （提供） tourist informationA ordering a taxiE arranging a tour busB booking theater tickets

doing bell service doing bell service offering information service offering information service

carrying luggage for guests carrying luggage for guests helping guests finish check-in helping guests finish check-in

introducing hotel serviceintroducing hotel service

demonstrating (demonstrating (展示展示 )how to use certain facilities in the guest )how to use certain facilities in the guest roomroom

booking tickets booking tickets

renting vehicles(renting vehicles( 交通工具交通工具 ) for guests) for guests

selling hotel productsselling hotel products

taking guests on sightseeing tours.taking guests on sightseeing tours.

suggesting nightclubs.suggesting nightclubs.

picking up guests from airportpicking up guests from airport

Reading: Task 2Reading: Task 2

C B A D EC B A D E

Reading: Task 3Reading: Task 3

1.1. common practice common practice 通常做法通常做法2.2. special features special features 特色特色3.3. self-service items self-service items 自助项目自助项目4.4. local attractions local attractions 当地景点当地景点5.5. car rentals car rentals 汽车租赁汽车租赁6.6. quality service quality service 优质服务优质服务7.7. a challenging job a challenging job 有挑战的工作有挑战的工作8.8. a qualified concierge a qualified concierge 有资格的礼宾员有资格的礼宾员

Reading: Task4Reading: Task4

Listening:

Bell

service

Offering tourist information

Ordering a taxi

Arranging a tour bus

Introducing

hotel service

Dialog1

Dialog2

Dialog3

Dialog4

Dialog5

Listening: Language points of task 1

Go on a tour of the city: 游览这个城市Scenic spots: 景点Coastline: 海岸线Where can I have my hair done?You can go to our beauty parlor （美容室） on

the 5th floorI’m picking up my parents at the airport this

morning. Can you possibly help to hire （租车） a taxi for me?

Listening: Reference for task 2

Chinese restaurant Western restaurant Business center Copying service Meeting service( 会议服务 ) Information service

Listening: Reference for task 2

（ 1 ） free（ 2 ） recommend（ 3 ） try（ 4 ） business center（ 5 ） copying（ 6 ） faxing（ 7 ） Information Desk（ 8 ） luggage stand

Listening: Language points of task 2

Please feel free to ask.I hear Chinese food is delicious. Can you recommend( 推荐） some nice restaurants? sounds great! it provides all necessary services such as copying(复印 ) and printing （印刷） ,translation （翻译） and faxing. （传真）Great. I guess I’ll have a relatively( 相对 )easy time here with the help of the staff in the business center here. By the way, Where can I get a brochure ( 宣传册 )of your hotel?

Just leave it on the luggage stand.( 行李架 )

Listening: Reference for task 4

Guest name: David GreenDavid GreenRoom number: 801801Check-out time: 11:3011:30Pieces of luggage: two suitcasestwo suitcasesPhone number:

Listening: Language points of task 4

This is Bell Captain’s Desk. 礼宾台

It’s almost 11 o’clock. Could you make sure you bags are all packed( 打包整理） ?

Is there anything valuable （贵重的） or fragile(易碎的 ) in them?

This is your claim tag( 认领牌 ), Mr. Green, we’ll keep your bags at the Bell Captain’s Desk. You can pick them up there.

Listening: Reference for Task 5

1. F 2. T 3. T 4. F

Speaking(P41)

Read through the dialogue and find your difficulties with your notes.

You are granted to have 3-5mins to raise any questions concerning the dialogue

Dialogue analysis

Practice it with roles.

Speaking(P41)

So you’ve got three pieces altogether( 一共 ) ？Let me get a luggage cart for you. Please wait a

second… This way to… 从这边去…Thank you for your compliment( 赞美 ) 。

The bellman The bellman knocks atknocks at the door( the door( 敲门敲门 )first,)first, opens opens it, it, goes in front ofgoes in front of the guest into the room, and the guest into the room, and turns turns onon the light. the light.

Writing--- Emails

Read the emails with its background reference and try to find:

Features of an EmailThe information of the E-mail

Writing--- Emails

From:_____________________( 发件人 )

To:_______________________ （收件人）Cc:_______________________ （抄送人）Subject:___________________ （主题）

Dear Sir or Madam, ……….. ( 称呼 )

……………………………………………………………………………………………………….

Yours sincerely,…………( 结尾敬语 )

Frank Eilliams ……….. （署名）

Writing--- Emails

Dear Mr. and Mrs Williams,

Thank you for your mail of inquiry.

Ours is a famous five-star hotel, 1)locatedlocated

in the west of Beijing . It is 2)close2)close to the Summer Palace and Beijing Zoo. It is 35 kilometers from Beijing Capital Airport.

We run a(n) 3) shuttle3) shuttle bus from the

airport to the hotel 4)free of charge.4)free of charge.

Writing--- Emails

There are both Chinese and Western restaurants in Shangri-la. The chefs can cook special meals 5) at at your requestyour request . We have a newly opened health club,

which includes a 25-metre 6) heated6) heated swimming pool and a rooftop garden, from where you can enjoy a beautiful 7)view7)view of west Beijing. Here I’d like to

especially recommend our Chi spa, which has been 8) 8) selectedselected as the most popular spa in Beijing. There you can enjoy a thorough relaxation in both body and mind in the private spa suites. I’m sure you would have an extraordinary 9)Experience9)Experience in our hotel.

Writing--- Emails

I enclosed an e-version of 10)brochure 10)brochure of our hotel which includes a general introduction to our hotel and a room rate list in the attachment. If you have any special

needs or requests, please feel11)free11)free to contact us.

After-class assignment

Useful expressions (P 50)Attached exercises (P 48-49)