company directory - lifesecure · pdf filels-0641 st 01/18 company this guide is a quick...

LS-0641 ST 01/18

COMPANY

This guide is a quick reference for LifeSecure contacts, resources, training and support and other useful information.

For Agent Use Only.Not for Solicitation Purposes.

LIFESECURE INSURANCE COMPANY

DirectoryFor Distribution Partners & Agents

CONTACT US TOLL FREE: 866.582.7702 x (4-digit extension)

SALES

SALES DELIVERY

CINDY HARRISSenior Director of Sales

LINDA FABIANDirector of Sales

SHARON SCHWANSRegional Sales Consultant

DAVE COGHILLRegional Sales Consultant

TOBY KOMINEKManager of Sales

c: 810.623.8872 o: 810.220.4633 e: [email protected]

c: 810.623.7262 o: 480.659.0490 e: [email protected]

c: 810.599.6882 e: [email protected]

c: 810.599.6960 e: [email protected]

c: 810.626.8560 o: 810.220.4653 EXT: 4653e: [email protected]

WORKSITE SALES TEAM

LADONNA CONLEYSenior Account Manager — West

CORI MOOBERRYWorksite Sales Manager

SUE ROOTWorksite Sales Specialist

EAST REGION — AL, CT, DC, DE, FL, GA, IL, IN, KY, MA, ME, MD, MI, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV

WEST REGION — AK, AR, AZ, CA, CO, HI, IA, ID, KS, LA, NE, ND, NM, NV, MN, MO, MT, OK, OR, SD, TX, UT, WA, WY



o: 810.220.3550 EXT: 3550e: [email protected]

o: 810.220.4649 EXT: 4649e: [email protected]



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JOHN CULLEN, JR.Regional Sales Consultant

MIKE DAUBENMEYER Manager, Sales Delivery

MICHAEL ELLIS Account Manager — East

AGENT SUPPORT 8:00AM – 7:00PM (ET)

COMMISSION QUESTIONS 8:00AM – 5:00PM (ET)

CARE LINE: AGENT GENERAL QUESTIONS

LIVE CHAT:

p: 866.582.7701 f: 810.220.4693e: [email protected]

p: 866.582.7701 (option 1, then option 5) f: 810.220.4693 e: [email protected]

UNDERWRITINGMEDICAL PRE-QUALIFICATION

TO SCHEDULE A PHONE HEALTH INTERVIEW MON-FRI: 8:00AM – 11:00PM (ET)SAT: 8:00AM – 4:30PM (ET)

TO CHECK STATUS OF AN APPLICATION MON-FRI: 8:00AM – 6:00PM (ET)

TO CHECK STATUS OF MEDICAL RECORDS

TO CHECK STATUS OF AN ISSUED POLICY

ALL OTHER STATUS INQUIRES

FAX ALL PRE-ISSUE PAPERWORK

FAX ALL POST-ISSUE/AMENDMENT PAPERWORK

e: [email protected]

p: 888.575.8249 option 1

option 2

option 3

option 4

option 5

f: 855.351.6500

f: 877.226.0925

APPLICATION PROCESSINGVOICE SIGNATURE (to obtain an authorization code during the online application process)

ANCILLARY PAPER APPLICATIONS MUST BE FAXED TO:

p: 866.582.7703

f: 866.582.7706

Applications and forms can be found on the LifeSecure website in your Agent Portal.

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ADDRESS FOR ALL CHECKS (INDIVIDUAL AND WORKSITE)LifeSecure Insurance Company • 16234 Collections Center Drive • Chicago, IL 60693Do not send applications to this address — it will delay the application processing time considerably

POLICYHOLDER SUPPORT 8:00AM – 7:00PM (ET)

CLAIMS 8:00AM – 6:00PM (ET)

CUSTOMER SERVICE

COMPLETED POLICY CHANGE REQUESTS

p: 888.575.8249 (for Agents)p: 888.575.8246 (for Policyholders)e: [email protected] chat: www.YourLifeSecure.com (for Agents)

f: 877.226.0925mail: LifeSecure Administrative Office P.O. Box 1019, Brighton, MI 48116

f: 877.226.7315mail: LifeSecure Administrative Office ATTN: Claims Department P.O. Box 1420, Brighton, MI 48116

WORKSITE LIST BILL QUESTIONSp: 810.220.4697 (option 1) e: [email protected] f: 877.226.7319

AGENTS & AGENCIES WEB PORTALYour LifeSecure portal provides a wide variety of resources and tools to help you do business, including access to your book of LifeSecure business and commission information (under VIRTUAL OFFICE). From the RESOURCES tab, navigate to download sales and marketing materials (select “Download Materials from PDF Library”), place orders for a supply of select print materials (select “Order Printed Materials”), and access information about LifeSecure’s special product discounts for agents (select “Agent Benefits”). We also provide an extensive online library of helpful resource materials under LIFESECURE UNIVERSITY, including:

• Product and process tutorials • Webinar training schedule• Underwriting tools and resources • Sales ideas and tools

Go to www.YourLifeSecure.comTo login, select “Agents/Agencies” from the secure login menu in the upper right corner of your screen.

Enter your username and password.

AGENT APPOINTMENTSAll agents must be appointed with LifeSecure prior to soliciting, negotiating or selling LifeSecure products. Please contact your MGA or LifeSecure’s Agent Licensing department for any appointment questions at 866.582.7701 (option 1, then option 2) or [email protected].

COMPLETED CLAIM FORMSNote: Your clients may submit claim documents electronically via the Policyholder Portal

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company directory - lifesecure · pdf filels-0641 st 01/18 company this guide is a quick...

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