companies that successfully landed on the 2012 readers' choice

32 Control Design September 2012 controldesign.com

by Joe Feeley, editor in chief

Companies That Successfully Landed on the 2012 Readers’ Choice List Showed Great Curiosity About Satisfying Customer Needs

To say that technological achievement seems to

constantly reach new heights is an appropriate

description, considering what’s been happening on

Mars these days.

The complexity involved in the dozens of carefully

synchronized and coordinated events that brought

Curiousity to a safe Martian landing can’t be over-

appreciated.

Granted, the machine projects you undertake don’t

cost $2.6 billion and take years to complete, and don’t

have to be supported from 160 million miles away after

delivery. However, most of those machines are growing

more complex in their own rights, and without depend-

able technology from dependable automation suppliers,

the performance of those machine designs could end up

way off course. We think the automation vendors that

made this year’s Readers’ Choice Awards lists must be

those types of suppliers.

We’ve not changed the process for this event since

we launched Readers’ Choice Awards in 2001. We sent

questionnaires to more than 10,000 subscribers who tell

us they have buying influence or buying authority for

industrial automation and control products. Automation

suppliers are never eligible, so we didn’t knowingly let

any supplier vote. Voting is reserved for our machine-

builder and system-integrator audience.

We use an unaided ballot, which means we don’t

provide a list of vendors or product brands from which

to choose. We list 50+ hardware and software categories

and ask participants to name the companies that pro-

vide them the best technology value for products with

which they have experience. This year we tallied 200+

eligible ballots. Once they choose the best providers,

participants rate service and support they receive from

them. Only companies that receive at least 5% of their

category vote are listed.

This year, 90 individual companies made the listings

in one or more of 54 product categories.

Eleven companies won in multiple product catego-

ries. Rockwell Automation won or tied for first place in

21 hardware and software categories. Emerson earned

five category wins, while Phoenix Contact won in three

categories. ABB, Advantech, Bosch Rexroth, National

Instruments, Pepperl+Fuchs, Thomson, Turck and Yok-

ogawa all won two categories.

The evaluation of your automation suppliers’ overall

service and support continues its trend of less-generous

scoring. Of those 90 individual companies in the prod-

uct category listings, you awarded service and support

scores of 4.0 (very good) or better performance (on a

scale of 1 = poor to 5 = excellent) to 48 of them, a 53%

rate that compared with 73% in 2011.

The distribution of these service recognition scores

dropped. In 2010, 20% of the listed service scores were

at 4.3 and higher levels. Last year it dropped to 10%, and

this year only 2% reached 4.3.

Awards in the 4.0 to 4.1 groupings grew to represent

85% of all the listed service scores, compared with 70%

last year, and 50% in 2011.

National Intruments for DAQ Software, and Rockwell

Automation for the Safety Relay category were the com-

panies that received the 4.3 service mark this year.

Every company earning a spot on the service and

support list should be very pleased. Some 17 of those

48 companies received multiple great service marks.

Voters recognized Rockwell Automation service and

support in 26 product categories, followed by Siemens

Industry with 14 categories, and Emerson with nine.

ABB and AutomationDirect made the service rankings

in six categories, while Phoenix Contact received five

service accolades. Banner Engineering, Endress+Hauser,

National Instruments, Pilz Automation Safety and

Schneider Electric each received three product category

nods; and Beckhoff Automation, Bosch Rexroth, Hoff-

man, Kollmorgen, Omega Engineering and Turck all

made it twice. See the table on p42 for details.

With product categories listed alphabetically, here

are 2012’s galaxy-class companies.

Thomson Ball and Lead Screws

Allen-Bradley ControlLogix L7 Programmable Automation

Controller

Allen-Bradley Micro810 Programmable Logic Controller

Allen-Bradley CompactLogix 5370 Series Programmable

Automation Controller

Ball Screw/Lead Screw1. Thomson 27%

2. Bosch Rexroth 14%

NSK 12%

4. Parker Hannifin 6%

THK 6%

Controller, CNC1. Fanuc FA America 35%

2. Siemens Industry 22%

3. Bosch Rexroth 8%

Rockwell Automation 6%

Controller, Loop 1. Yokogawa 19%

Honeywell 18%


4. Invensys 7%

Emerson Process 6%

Omega Engineering 5%

Controller, Motion1. Rockwell Automation 27%


3. Bosch Rexroth 5%

Galil Motion 5%

Controller, PAC1. Rockwell Automation 40%


3. AutomationDirect 7%

Schneider Electric 6%

GE Intelligent Platforms 5%

National Instruments 5%

Controller, PLC1. Rockwell Automation 44%


3. Schneider Electric 9%

4. AutomationDirect 5%

Fanuc FA America 30i-B Series CNC Control

Honeywell UDC Controller

Yokogawa UT55A

Controller


National InstrumentsStandalone CompactDAQ

Boston Gear 700 Series Reducer

Baldor•Dodge Ultra Kleen Worm Gear

Reducer

Advantech UNO-2184G Embedded Automation Computer

Rexroth WE6 Directional Valve

Data Acquisition System1. National Instruments 36%

2. Invensys 11%

3. Emerson Process 8%

4. Rockwell Automation 5%

Data Recorder1. Yokogawa 19%

2. National Instruments 11%

ABB 9%

Honeywell 9%

5. Invensys 8%

Embedded Computer System 1. Advantech 11%

2. Beckhoff Automation 6%


Gear Reducer 1. Boston Gear 15%

ABB 14%

3. Stober 10%

SEW Eurodrive 8%

5. Wittenstein 7%

Shimpo 6%

Hydraulic Component1. Bosch Rexroth 31%

2. Parker Hannifin 24%

3. Eaton/Vickers 14%

Industrial-Grade Computer1. Advantech 20%


3. Dell 14%

4. B&R Automation 6%

Siemens Industry 6%

Beckhoff Automation 5%

Industrial Electrical Connector/Cordset1. Turck 23%

2. Phoenix Contact 11%

Molex 9%


5. Mencom 5%

Industrial Electric Motor Drive1. Rockwell Automation 26%

2. ABB 19%


4. Emerson Industrial Automation 6%

Yaskawa 5%

Industrial Enclosure1. Pentair/Hoffman 41%

2. Rittal 29%

3. Saginaw Control & Engineering 6%

Hammond Manufacturing 5%

Industrial Enclosure Purge System1. Pepperl+Fuchs/BPS 41%

2. Rittal 21%

Pentair/Hoffman 20%

Industrial Network Components—Wired1. Rockwell Automation 29%

2. Cisco Systems 16%

Siemens 15%

4. Belden/Hirschmann 8%

5. Phoenix Contact 5%

Industrial Network Components—Wireless1. Phoenix Contact 15%

Siemens 14%

3. ProSoft 11%

Cisco Systems 10%

Yokogawa DXAdvanced Data Acquisition & Display Station

Turck powerfast Connectivity Products

Phoenix Contact Trusted Wireless

Allen-Bradley Stratix 5700 Layer 2 Managed Switch

Hoffman Watershed Enclosures

Advantech ARK-1120

Allen-Bradley PowerFlex 755 AC Drive

Pepperl+Fuchs 5000Q Purge/Pressurization System

Siemens Scalance W788-1Pro Wireless

Access Point

Industrial Network Router/Switch1. Cisco Systems 32%


3. Belden/Hirschmann 9%

Phoenix Contact 8%

5. N-Tron 5%

Input/Output System1. Rockwell Automation 35%

2. Opto 22 8%

Siemens Industry 8%

Wago 8%



B&R Industrial Automation 5%

Input/Output, Machine-Mount1. Rockwell Automation 35%


Turck 8%

Wago 8%

B&R Industrial Automation 7%

Intrinsic Safety Components1. Pepperl+Fuchs 22%

2. Cooper Crouse-Hinds/MTL 18%


4. R. Stahl 10%

Linear Actuator/Slide/Guide1. Thomson 11%

Bosch Rexroth 10%

3. Exlar 7%

Parker Motion 7%

Festo 6%

Machine Vision System1. Cognex 52%


Sick 7%

4. Keyence 6%

Banner Engineering 5%

Measurement, Encoder/Resolver1. CST/BEI Sensors 17%

2. Sick/Stegmann 12%

Danaher 11%


5. Heidenhain 7%

Encoder Products 6%

Measurement, Flow1. Emerson Process 41%

2. Endress+Hauser 20%

3. Krohne 7%

Yokogawa 7%

Measurement, Level1. Emerson Process 30%


3. Vega 9%

4. Magnetrol 6%

Siemens Industry 6%

Measurement, Load Cell/Weighing1. Mettler Toledo 35%

2. Hardy Process Solutions 6%

Omega Engineering 6%

Futek 5%

Measurement, Pressure1. Emerson Process 34%


3. Yokogawa 8%

Keyence 6%

5. Honeywell 5%

Invensys 5%

Wika 5%

Measurement, Temperature1. Emerson Process 28%

2. Omega Engineering 11%

Endress+Hauser 9%

4. Yokogawa 7%

Honeywell 6%


Cisco Industrial Ethernet Switch 2000

Cognex Vision Systems Family

Thomson Linear Slides

Rexroth Easy Handling System

Allen-Bradley 1799Embedded I/O

Allen-Bradley ArmorBlock I/O

BEI Hazardous Area Products

Mettler Toledo IND780 Weighing TerminalSWC515 Pinmount Weigh Module

Emerson Process 2160 and 5300

Pepperl+Fuchs K-System Intrinsic Safety Isolator

Emerson Process Vortex and Coriolis Flowmeters

Emerson Process Management 3051S Pressure Transmitter

Emerson Process Management 3144P Temperature Transmitter

It’s the little things that count. And sort. And track. And trace.

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GE Energy Bently Nevada Asset Condition Monitoring

Baldor·Reliance Super-E Premium Efficiency Motor

Allen-Bradley Kinetix 350 Servo Motor

Measurement, Vibration1. GE Energy 41%


3. Wilcoxon Research 5%

Motor, Industrial Electric1. ABB/Baldor 49%


3. Regal-Beloit 8%

4. GE 5%

SEW Eurodrive 5%

Motor, Servo1. Rockwell Automation 25%

2. Kollmorgen 11%

Bosch Rexroth 10%

4. Yaskawa 7%

Siemens Industry 6%

ABB 5%

Emerson Motor 5%

Motor, Stepper1. Kollmorgen 16%

2. Oriental Motors 13%

3. Parker 8%


ABB 7%

6. Applied Motion Products 5%

Motor Starter1. Rockwell Automation 42%



4. Eaton 8%

ABB 7%

Operator Interface Terminal1. Rockwell Automation 38%


Pro-face 6%


AutomationDirect 5%

Kollmorgen Powermax II Series Stepper Motors

Allen-Bradley ArmorStart Distributed Motor Controller

Allen-Bradley PanelView Plus 6 HMI

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Panel Meter1. Red Lion Controls 36%

2. Omega Engineering 8%

Precision Digital 8%

Newport Electronics 7%

Yokogawa 7%

Pneumatic Component1. Festo 19%

SMC 19%

3. Emerson/Numatics 13%

4. Bosch Rexroth 8%

Bimba 6%

Parker Hannifin 6%

Power Supply1. Emerson/SolaHD 18%

Phoenix Contact 18%



5. Puls 5%

TDK-Lambda 5%

Presence Sensing1. Rockwell Automation 17%

Turck 15%

3. Banner Engineering 9%

Pepperl+Fuchs 7%

5. Balluff 6%

Keyence 6%

Programmable Safety Controller1. Rockwell Automation 30%

2. Invensys/Triconex 9%

Pilz Automation Safety 9%

Siemens Industry 9%

5. HIMA 6%

Relay1. Rockwell Automation 19%

2. Omron 12%

TE Connectivity 11%

Phoenix Contact 10%

5. IDEC 7%


Siemens Industry 6%

Allen-Bradley E3 Plus Solid-State Overload Relay

Emerson SolaHD SDN Series Power

Supplies

Allen-Bradley Guardmaster SC300 Safety

Camera

Phoenix Contact Quint Power Supplies

Turck Mobile Proximity Sensors

Red Lion Controls Panel Meter

Festo MPA/CPX Intelligent Valve Manifold

SMC SY and SQ Series Valve Manifolds

Allen-Bradley Compact Guard-Logix Programmable Automation

Controller


Allen-Bradley Bulletin 1734 Point Guard I/O Analog

Input Module

Rockwell AutomationFactoryTalk View 7.0

Allen-Bradley Guardmaster Safety Relay

National Instruments LabView 2012


Safety Network Components1. Rockwell Automation 33%


3. Pilz Automation Safety 8%


Pepperl+Fuchs 7%

Phoenix Contact 7%

Safety Relay1. Rockwell Automation 36%

2. Pilz Automation Safety 16%


4. Omron STI 7%

Phoenix Contact 7%


Software, Data Acquisition1. National Instruments 41%

2. Invensys 10%



Software, E-CAD1. Autodesk 53%

2. Eplan 10%

3. Bentley 5%

Software, HMI1. Rockwell Automation 26%

2. Invensys 23%


4. GE Intelligent Platforms 5%

Software, Integrated Development Platform1. Rockwell Automation 32%



Invensys 7%


Software, Motion Control1. Rockwell Automation 43%


3. Bosch Rexroth 7%

B&R Automation 5%

Software, PC-Based Machine Control1. Rockwell Automation 17%




Bosch Rexroth 7%


Software, PLC Programming1. Rockwell Automation 49%



AutomationDirect 7%

Stack Light Tower1. Rockwell Automation 41%


3. Eaton 8%

AutomationDirect 7%


Terminal Block1. Phoenix Contact 30%


3. Wago 12%

Weidmüller 10%

5. ABB/Entrelec 5%

AutomationDirect 5%


Wire & Cabling1. Belden 42%

2. Lapp USA 14%

3. Okonite 6%

Alpha Wire 5%

Autodesk AutoCAD Electrical

Rockwell Automation RSLogix 5000 Design and Configuration Software

Allen-Bradley Motion Analyzer Version 6.00

Allen-Bradley SoftLogix

Allen-Bradley 855 Control Tower Stack Light

Belden Industrial Ethernet Cables

Phoenix Contact Universal Screw Connection

Rockwell Automation RSLogix 5000


Control Design’s voters tell us these companies provide very good (4.0) to excellent (5.0) service in the noted product categories. Only those companies that received the minimum 5% vote share in the preceding pages were tallied.

4.3

National Instruments. . . . . . . .Data Acquisition Software

Rockwell Automation. . . . . . . . . . . . . . . . . .Safety Relay

4.2

ABB. . . . . . . . . . . . . . . . . . . . . . . . . . . . .Gear Reducer

ABB. . . . . . . . . . . . . . . . . . . . . . . . . . . . Stepper Motor

AutomationDirect . . . . . . . . . . . . . . . . . . . . . . . . . .PLC

Emerson Industrial Automation . . . . . . . . . . Servo Motor

Pepperl+Fuchs . . . . . . . . . . . . . . Intrinsic Safety System

Phoenix Contact . . . . . . . . . . . . . . . . . . . . Power Supply

Rockwell Automation. . . . . . . . . . . . . . . Electronic Drive

Rockwell Automation. . . . . . . . . . . . Industrial Computer

Rockwell Automation. . . . . . . . . . . Input/Output System

Rockwell Automation. . . . . . . . . . . . . . . . . Motor Starter

Rockwell Automation. . . Programmable Safety Controller

Rockwell Automation. . . . . . . . . . . . . . . . Terminal Block

Rockwell Automation. . . . . . . Wired Network Component

SEW Eurodrive . . . . . . . . . . . . . . . . . . . . .Gear Reducer

Siemens Industry . . . . . . . . . . . . . . Level Measurement

Siemens Industry . . . . . . . . . . . . . . . . . . . .Safety Relay

Wago . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Block

4.1

ABB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Servo Motor

ABB. . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Block

AutomationDirect . . . . . . . . Operator Interface Terminal

AutomationDirect . . . Programable Automation Controller

AutomationDirect . . . . . . . . PLC Programming Software

Banner Engineering. . . . . . . . . . . . . . .Stack Tower Light

Bentley. . . . . . . . . . . . . . . . . . . . . . . . . E-CAD Software

Emerson Industrial Automation . . . . . . . Electronic Drive

Emerson Process. . . . . . . . . . . . . . . Level Measurement

Emerson Process. . . . . . . . . . . Temperature Measurement

Emerson/SolaHD . . . . . . . . . . . . . . . . . . . Power Supply

Endress+Hauser . . . . . . . . . . . . . . . Level Measurement

Festo . . . . . . . . . . . . . . . . . . . . . Pneumatic Component

Pentair/Hoffman . . . . . . . . . . . . . . . Industrial Enclosure

National Instruments. . . . . . . . .Data Acquisition System

Omega Engineering. . . . . . . . Temperature Measurement

Oriental Motors. . . . . . . . . . . . . . . . . . . . Stepper Motor

Phoenix Contact . . . . . . . . . . . . . . . . . . . Terminal Block

Rockwell Automation. . . . . . . .Data Acquisition Software

Rockwell Automation. . . . . . . . . . . . I/O, Machine-Mount

Rockwell Automation. . . . . . . . . Motion Control Software

Rockwell Automation. . . . . . . . . . Network Router/Switch

Rockwell Automation. . . . . . Operator Interface Terminal

Rockwell Automation....Programable Automation Controller

Rockwell Automation. . . . . . . . . . . . . . . . . . . . . . . .PLC

Rockwell Automation. . . . . . PLC Programming Software

Rockwell Automation. . . . . . . . . . . . . . . . . Power Supply

Rockwell Automation. . . . . . . . . . . . . . . . . . . . . . .Relay

Rockwell Automation. . . . . . .Safety Network Component

Rockwell Automation. . . . . . . . . . . . . . . . . . Servo Motor

Rockwell Automation. . . . . . . . . . . . . .Stack Tower Light

Saginaw Control and Engineering . . . Industrial Enclosure

Siemens Industry . . . . . . . . . . . . . . . . . . CNC Controller

Siemens Industry . . . . . . . . Operator Interface Terminal

Siemens Industry . . . . . . . . PLC Programming Software

Siemens Industry . . . . . . . . . . . . . . . . . . . . Servo Motor

Siemens Industry . . . . . . . Wireless Network Component

SMC. . . . . . . . . . . . . . . . . . . . . . Pneumatic Component

Stober . . . . . . . . . . . . . . . . . . . . . . . . . . .Gear Reducer

TE Connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . .Relay

Turck . . . . . . . . . . . . . . . . . . . . . . . . Connector/Cordset

Yokogawa . . . . . . . . . . . . . . . . . . . . . . . . Data Recorder

4.0

ABB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electronic Drive

ABB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Motor Starter

AutomationDirect. . . . . . . . . . . . . . . .Stack Tower Light

AutomationDirect. . . . . . . . . . . . . . . . . Terminal Block

Banner Engineering. . . . . . . . . . . . . . . . Machine Vision

Banner Engineering. . . . . . . . . . . . . . . . . . .Safety Relay

Beckhoff Automation . . . . . . . . . . Input/Output System

Beckhoff Automation ....PC-Based Machine Control Software

Belden . . . . . . . . . . . . . . . . . . . . . . . . . . . Wire & Cable

Bosch Rexroth . . . . . . . . . . . . . . Ball Screw/Lead Screw

Bosch Rexroth . . . . . . . . . . . . . . . . . . Motion Controller

Boston Gear . . . . . . . . . . . . . . . . . . . . . . .Gear Reducer

Cisco Systems . . . . . . . . . . . . . .Network Router/Switch

Cooper Crouse-Hinds/MTL . . . . . .Intrinsic Safety System

CST/BEI Sensors. . . . . . . . . . . . . . . . . Encoder/Resolver

Emerson/Numatics. . . . . . . . . . . . Pneumatic Component

Emerson Process Management. . . . Data Acquisition System

Emerson Process Management. . . . . . . .Flow Measurement

Emerson Process Management. . . . .Pressure Measurement

Encoder Products . . . . . . . . . . . . . . . . Encoder/Resolver

Endress+Hauser. . . . . . . . . . . . Pressure Measurement

Endress+Hauser . . . . . . . . . . . . . . . . Flow Measurement

Hammond . . . . . . . . . . . . . . . . . . .Industrial Enclosure

Hardy Process Solutions. . . . . Load Cell/Weight Measurement

Pentair/Hoffman. . . . . . . . . . . . . . . .Enclosure Purge

Honeywell . . . . . . . . . . . . . . Temperature Measurement

IDEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .R e l a y

Invensys. . . . . . . . . . . . . . . . . . . . . . . HMI Software

Keyence. . . . . . . . . . . . . . . . . . .Presence Sensing

Kollmorgen. . . . . . . . . . . . . . . . . . . . . . . Servo Motor

Kollmorgen. . . . . . . . . . . . . . . . . . . . . Stepper Motor

Mettler Toledo. . . . . . . . . . .Load Cell/Weight Measurement

Molex. . . . . . . . . . . . . . . . . . . . . . . . Connector/Cordset

National Instruments . . . . . PC-Based Machine Control Software

Omega Engineering. . . . . . . . . Load Cell/Weight Measurement

Opto 22. . . . . . . . . . . . . . . . . Input/Output System

Phoenix Contact . . . . . . . . . . . . . Network Router/Switch

Phoenix Contact . . . . . . . . . . . . . . . . . . . . . . . . . .R e l a y

Phoenix Contact . . . . . . . . . . . . . . . . . . . . Safety Relay

Pilz Automation Safety. . . . . Programmable Safety Controller

Pilz Automation Safety. . . . . . . . .Safety Network Component

Pilz Automation Safety. . . . . . . . . . . . . . . . . . . .Safety Relay

Pro-face . . . . . . . . . . . . . . .Operator Interface Terminal

ProSoft Technology . . . . . . Wireless Network Component

Red Lion Controls. . . . . . . . . . . . . . . . .Panel Meter

Rockwell Automation. . . . . . . . . . Data Acquisition System

Rockwell Automation. . . . . . . . . . . . . . . . . . HMI Software

Rockwell Automation . . . . .Integrated Development Software

Rockwell Automation. . . . . . . . . . . . . . Motion Controller

Rockwell Automation . . . .PC-Based Machine Control Software

Schneider Electric. . . . . . . . . . . . . . . . . . . .Motor Starter

Schneider Electric. . . . . . . . . PLC Programming Software

Schneider Electric. . . . . . . . . . . . . . . . . . . . . . . . .R e l a y

Siemens Industry. . . . . . . . . . . . . . . . . . . Electronic Drive

Siemens Industry. . . . . . . . . . . . . . . . Input/Output System

Siemens Industry . . . . . . . . . . . Motion Control Software

Siemens Industry. . . . . . . . . . . . . . . . . . . . . .Motor Starter

Siemens Industry . . PC-Based Machine Control Software

Siemens Industry . . . . . Programmable Safety Controller

Siemens Industry . . . . . . . . .Safety Network Component

Turck. . . . . . . . . . . . . . . . . . . . . . . . .I/O, Machine-Mount

Vega. . . . . . . . . . . . . . . . . . . . . . .Level Measurement

Yaskawa . . . . . . . . . . . . . . . . . . . . . . . . . Electronic Drive

The 2012 ReadeRs’ ChoiCe awaRds seRviCe and suppoRT LeadeRs

companies that successfully landed on the 2012 readers' choice

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