community impact report

Community Impact Report M A K I N G C O N N E C T I O N S

2

2

0

0

1

1

4

5

&

13MATCHES

ANIMAL WELFARE& ENVIRONMENT

109MATCHES

HUMAN SERVICES

30MATCHES

HEALTHCARE

Adob

e Mou

ntain

Wild

life Cen

ter

A

uxilia

ryAlt

ered T

ails

Ameri

can

Con

serva

tion

Ex

perie

nce

Arizo

na An

imal

Welfare

Leag

ue & SP

CA

Audubon ArizonaMaricopa County Animal Care & Control

Pet Allies Inc.

21MATCHES

ARTS

IMPACT: John Tang – Phoenix Art MuseumA former Intel engineer, John created a touch-screen

map to enhance each visitor’s experience

IMPACT: Linda Mushkatel – Human Services Campus

A former County Executive, Linda streamlined client intake among the campus’ nonprofit service providers

IMPACT:446 Students Served

in Grades 1-3 96% improvementin reading fluency

ANIMAL WELFARE& ENVIRONMENTReceived $1.5Min Human Capital

ARTSReceived $888Kin Human Capital

HUMAN SERVICESReceived $6.2Min Human Capital

EDUCATIONReceived $5.6Min Human Capital

HEALTHCAREReceived $1.2Min Human Capital

GOVERNMENTReceived $743Kin Human Capital

12MATCHES

GOVERNMENT

Arizo

na Citiz

ens

for

the Ar

ts

Chand

ler Cen

ter

for

the Ar

ts

Childre

n's M

useu

m

of

Phoe

nix

Childs

play

East

Valle

y

Childre

n's Th

eatre

Musical Instrument Museum

Phoenix Art MuseumTempe Public Library

Town of Paradise Valley

City of

Chand

ler

City of

Mari

copa

City of

Phoe

nix

Maricopa CountyJustice System

West V

alley

Art

s Cou

ncil

Valle

y You

th

Th

eater

Phoe

nix

Con

serva

tory

o

f Mus

icPhoenix Center for the Arts

Arizo

na Sc

hool

for

The A

rts

Arizo

na St

ate Brai

lle

& Ta

lking

Book L

ibrary

ASU Coll

ege o

f

Hea

lth So

lution

s

Avon

dale

Elemen

tary

Sc

hool

Distric

t

Balsz E

lemen

tary

Sc

hool

Distric

t

Boys Hope Girls Hope

Central High School

ChandlerUnified SchoolDistrict

East

Valle

y Ins

titute

of

Tech

nolog

y

Expe

rienc

e

Corp

s Pho

enix

Higley

Unified

Sc

hool

Distric

t

Rio Sa

lado C

olleg

e

Scien

ce Fo

unda

tion

Ari

zona

Treas

ures

4 T

each

ers

Adelante Healthcare

Amanda Hope Rainbow Angel’s

American Lung Association in Arizona

Best BuddiesArizona

Cance

r Sup

port

Com

munity

Arizo

na

Childre

n's Can

cer

Netw

ork

Duet: P

artne

rs in

Hea

lth & Ag

ing

Empo

wermen

t

Sy

stems

Mission

of M

ercy

Oakwoo

d

Crea

tive C

are

BeatitudesCampus Bes

t Bud

dies

Centra

l Ariz

ona

Sh

elter

Servi

ces

Child C

risis

Ari

zona

UMOM New

Day

Center

s

The C

enter

s

for

Habilit

ation

Stardu

st Non

profit

Buil

ding S

uppli

es

St. M

ary's

Food

Ban

k Allia

nce

St. Jo

seph t

he W

orker

SouthwestHuman

Development

NativeAmerican

Connections

Marc Com

munity

Res

ource

s

Free Arts for Abused Children

Habitat for Humanity

Lodestar Day Resource Center

357MATCHES

EDUCATION

Yes, we connect talented, experienced people with nonprofits. And yes, our ‘skilled talent’ often takes that nonprofit to its next level.

Yet, behind that forward-facing work is a quiet and much larger initiative that’s harder to put into words. It’s about new thinking, infinite possibilities and meaning. It’s about living with purpose at every life stage and surprising ourselves by solving problems even we weren’t sure could be solved.

The theme of this, our very first Annual Report, is a transit map. As you peruse these pages, you will see evidence of how – in our short seven years of existence – we’ve mapped new connections between people and nonprofits; between nonprofits, businesses and governments; and between experience and innovation.

We don’t need to overcomplicate matters, or hang back hoping that the right pieces fall into place. At Experience Matters, we’ve shown that change can run on parallel tracks: you can enlighten and empower the individual and create positive community change.

We have the resources in our community to solve the BIG issues right now. We believe that by optimally leveraging these resources and connections, we have the capacity to make positive innovation and lasting change happen now and to make it happen fast.

So, as you read this, here’s what we’re hoping will become clear: the quiet, big idea behind Experience Matters is that we are building a vital network of people and organizations that connects and energizes our entire community.

Thank you for being a source of that community connection and energy.

Sincerely,

Nora Hannah Experience Matters Chief Executive Officer

Todd HornbackDMB AssociatesExperience Matters Board Chair

Experience Matters is more than you think.

Actions start as ideas. LITTLE ONES,

then big.“I could make a difference.”

Our big idea? We believe we can change outcomes for Maricopa County by leveraging

the talents of experienced adults.

Our why?We believe we

can change lives, transform

communities and create a better future.

I am going to CHANGE the WORLD!

”J U S T A L I T T L E I D E A

B A C K I N 2 0 0 9 … IT GREW.WE PUT IT INTO ACTION.

AC

TI O

NS C R E A T E R I P P L E S , C R E A T E W A V E S .

We’re on a fast track to the future and it’s where you’ll want to be…

I want to do something DIFFERENT!

NOW WE’RE GOING BIG.

“

By every measure, Mission of Mercy (MOM) was doing just fine. Since it began in Arizona in 1997, MOM had established six mobile healthcare clinics

consistently delivering free, high-quality medical care and prescription services to people who had no way to pay for it (uninsured, underinsured, working poor

or homeless). On top of that, MOM had created a powerful, volunteer-driven business model that was working.

They really had only one big challenge: they wanted to do more. Without the budget for additional staff, they needed high-level, non-medical volunteers who could implement the kinds of programs, processes and technology that

could take MOM to the next level.

That’s why the first-ever Experience Matters Learning Lab was a game-changer for MOM. They gained insight into how to engage volunteers at just about any stage of life; the collaboration also paid off with a clear strategy for using skilled talent to expand MOM’s reach.

Within a year, their first Encore Fellow—Dianne Aguilar—developed an innovative outreach program called Community Connections. This new framework empowered MOM to expand its network into neighborhoods it had never reached before.

Realizing the exceptional capacity of encore talent, MOM returned to Experience Matters in 2015 to take on a second Fellow, Scott Bartelt, who developed and implemented a volunteer management database that is now being launched nationally across all Mission of Mercy sites.

MOM of Arizona’s Executive Director, Catherine Amiot, said, “The value-add from our Encore Fellows has been huge, but the impact on the community is even larger. Add to that the life-changing opportunities that were created for both of our Fellows, and the total value is enormous. We feel very blessed to be part of a community that has Experience Matters in it.”

A Long and Fruitful Partnership

Becam

e a M

embe

r

of Ex

perie

nce M

atters Att

ende

d Firs

t-Eve

r

Learn

ing La

b

Matche

d with

First

Enco

re Fe

llow

Partic

ipated

in AC

TIVE 8

Vision: Every Arizonan has a healthcare

home

Matche

d

with Se

cond

Enco

re Fe

llow

Learning Lab is a hands-on training based on the latest

research and proven best practices to help nonprofits

change the way they think about volunteer engagement.

Encore Fellows are highly-skilled, experienced adults who are recruited, coached and placed in yearlong strategic assignments with organizations where their contributions make an impact.

ACTIVE 8 pairs nonprofits with a dedicated coach to help customize volunteer engagement models to meet their specific needs.

Dianne Aguilar, former Encore Fellow with Catherine Amiot, Executive Director and Scott Bartelt, former

Encore Fellow

For every dollar a nonprofit invests in skilled talent from Experience Matters, they see a 301% return on investment.

The range of positions and projects for our skilled talent placements are as diverse as the nonprofits they serve. Here is just a glimpse of the territory they cover in their encore roles:

Project Managers, IT, Web Design & Database specialists HR, Accounting & Finance, Marketing, Mentors & Tutors

Foundation SupportersPhilanthropy is critical to building a vital community. Experience Matters is grateful for the generosity of our foundation supporters.

• Thunderbirds Charities • BHHS Legacy Foundation • Nina Mason Pulliam Charitable Trust • Herbert H. and Grace A. Dow Foundation

• Lumina Foundation • Virginia G. Piper

Charitable Trust

13MATCHES


109MATCHES

HUMAN SERVICES

30MATCHES

HEALTHCARE

Adob

e Mou

ntain

Wild

life Cen

ter

A

uxilia

ryAlt

ered T

ails

Ameri

can

Con

serva

tion

Ex

perie

nce

Arizo

na An

imal

Welfare

Leag

ue & SP

CA


Pet Allies Inc.

21MATCHES

ARTS













12MATCHES

GOVERNMENT

Arizo

na Citiz

ens

for

the Ar

ts

Chand

ler Cen

ter

for

the Ar

ts

Childre

n's M

useu

m

of

Phoe

nix

Childs

play

East

Valle

y

Childre

n's Th

eatre




City of

Chand

ler

City of

Mari

copa

City of

Phoe

nix


West V

alley

Art

s Cou

ncil

Valle

y You

th

Th

eater

Phoe

nix

Con

serva

tory

o

f Mus


Arizo

na Sc

hool

for

The A

rts

Arizo

na St

ate Brai

lle

& Ta

lking

Book L

ibrary

ASU Coll

ege o

f

Hea

lth So

lution

s

Avon

dale

Elemen

tary

Sc

hool

Distric

t

Balsz E

lemen

tary

Sc

hool

Distric

t


Central High School


East

Valle

y Ins

titute

of

Tech

nolog

y

Expe

rienc

e

Corp

s Pho

enix

Higley

Unified

Sc

hool

Distric

t

Rio Sa

lado C

olleg

e

Scien

ce Fo

unda

tion

Ari

zona

Treas

ures

4 T

each

ers

Adelante Healthcare



Best BuddiesArizona

Cance

r Sup

port

Com

munity

Arizo

na

Childre

n's Can

cer

Netw

ork

Duet: P

artne

rs in

Hea

lth & Ag

ing

Empo

wermen

t

Sy

stems

Mission

of M

ercy

Oakwoo

d

Crea

tive C

are


t Bud

dies

Centra

l Ariz

ona

Sh

elter

Servi

ces

Child C

risis

Ari

zona

UMOM New

Day

Center

s

The C

enter

s

for

Habilit

ation

Stardu

st Non

profit

Buil

ding S

uppli

es

St. M

ary's

Food

Ban

k Allia

nce

St. Jo

seph t

he W

orker

SouthwestHuman

Development

NativeAmerican

Connections

Marc Com

munity

Res

ource

s




357MATCHES

EDUCATION

ANIMAL WELFARE & ENVIRONMENT

12 Encore Fellows 1 Service by Design Associate 10 Nonprofits Matched

12,017 Total Hours Served

EDUCATION

96 AmeriCorps Members 27 Encore Fellows 157 RSVP Volunteers 77 Service by Design Associates 63 Organizations Matched


HUMAN SERVICES

64 Encore Fellows 34 Service by Design Associates 11 RSVP Volunteers 62 Nonprofits Matched


AW ED HS

Experience Matters Community Impact: How We Leverage Talent, Connect the Community and Tackle the Big Issues

A Transit Map of Our Talent Engagement and Just a Few of the Organizations We Support

13MATCHES


109MATCHES

HUMAN SERVICES

30MATCHES

HEALTHCARE

Adob

e Mou

ntain

Wild

life Cen

ter

A

uxilia

ryAlt

ered T

ails

Ameri

can

Con

serva

tion

Ex

perie

nce

Arizo

na An

imal

Welfare

Leag

ue & SP

CA


Pet Allies Inc.

21MATCHES

ARTS













12MATCHES

GOVERNMENT

Arizo

na Citiz

ens

for

the Ar

ts

Chand

ler Cen

ter

for

the Ar

ts

Childre

n's M

useu

m

of

Phoe

nix

Childs

play

East

Valle

y

Childre

n's Th

eatre




City of

Chand

ler

City of

Mari

copa

City of

Phoe

nix


West V

alley

Art

s Cou

ncil

Valle

y You

th

Th

eater

Phoe

nix

Con

serva

tory

o

f Mus


Arizo

na Sc

hool

for

The A

rts

Arizo

na St

ate Brai

lle

& Ta

lking

Book L

ibrary

ASU Coll

ege o

f

Hea

lth So

lution

s

Avon

dale

Elemen

tary

Sc

hool

Distric

t

Balsz E

lemen

tary

Sc

hool

Distric

t


Central High School


East

Valle

y Ins

titute

of

Tech

nolog

y

Expe

rienc

e

Corp

s Pho

enix

Higley

Unified

Sc

hool

Distric

t

Rio Sa

lado C

olleg

e

Scien

ce Fo

unda

tion

Ari

zona

Treas

ures

4 T

each

ers

Adelante Healthcare



Best BuddiesArizona

Cance

r Sup

port

Com

munity

Arizo

na

Childre

n's Can

cer

Netw

ork

Duet: P

artne

rs in

Hea

lth & Ag

ing

Empo

wermen

t

Sy

stems

Mission

of M

ercy

Oakwoo

d

Crea

tive C

are


t Bud

dies

Centra

l Ariz

ona

Sh

elter

Servi

ces

Child C

risis

Ari

zona

UMOM New

Day

Center

s

The C

enter

s

for

Habilit

ation

Stardu

st Non

profit

Buil

ding S

uppli

es

St. M

ary's

Food

Ban

k Allia

nce

St. Jo

seph t

he W

orker

SouthwestHuman

Development

NativeAmerican

Connections

Marc Com

munity

Res

ource

s




357MATCHES

EDUCATION

ARTS

10 Encore Fellows 11 Service by Design Associates 16 Nonprofits Matched


GOVERNMENT

10 Encore Fellows 2 Service by Design Associates 8 Agencies Matched


HEALTHCARE

17 Encore Fellows 13 Service by Design Associates 19 Nonprofits Matched


ARGV HC

Experience Matters Community Impact: How We Leverage Talent, Connect the Community and Tackle the Big Issues

A Transit Map of Our Talent Engagement and Just a Few of the Organizations We Support TOTAL IMPACT

301%RETURN ON INVESTMENT

437NONPROFIT MEMBERS

$16.2MCOMMUNITY

IMPACT IN HUMAN CAPITAL

542NUMBER OF

MATCHES

PricelessLIVES

TOUCHED

“It was a life saver.” That is exactly how Mary Beth Maassen describes her Encore experience.

She oversees the City of Phoenix’s volunteer initiatives in local schools, with an emphasis on literacy tutoring programs. That’s the end of the story. What we love most is how it begins.

Mary Beth was an educator and school administrator for 31 years. She felt keenly that it was time to move on, but like so many, had no idea what that looked like.

So when Mary Beth discovered the Encore movement, it was like a light bulb turned on. Through Encore.org, she found Experience Matters and eagerly

signed up to learn more at a Coffee Talk. At that very first meeting she was blown away; suddenly her age and experience were an asset rather than a burden.

Inspired to move forward, she attended Encore Discovery workshops and felt her whole world shift as new possibilities opened to her. When she applied to the talent pool and was matched to the City of Phoenix, it was a dream beginning to turn real.

In her work with the City of Phoenix, Mary Beth has been able to apply decades of valuable skills and insights to the field of education; even more than that, she rediscovered her confidence. What does she find most rewarding? “Just being in a place where I’m valued, having a renewed sense of purpose, and knowing I am making a positive impact not just on each school we serve, but on the whole city.”

To invoke an old proverb: Mary Beth jumped first. Then she grew wings.

Mary Beth’s story is one of many, and it underscores one of our core beliefs: you can do good and do well. Not only are Encore Fellows and other Experience Matters talent doing good in the community; because of transformational experiences like Mary Beth’s, they are also doing well.

A Paradigm Shift

Retired

after

31 Ye

ars

in Ed

ucati

on

Comple

ted

Servi

ce Pr

ofile

Atten

ded a

Coffee

Talk

Atten

ded E

ncore

Discov

ery

Matche

d as a

n

Enco

re Fe

llow w

ith

City of

Phoe

nix

The Service Profile is a confidential tool to help

individuals increase their success and satisfaction in community

service by considering and defining the types of service

work that best suit them.

Coffee Talks are boutique meetings over coffee

and refreshments where interested individuals can learn more about

Experience Matters and our service opportunities.

Encore Discovery is a series of four interactive and thought-provoking workshop sessions to give individuals in transition the opportunity to explore their journey and plan for a second act.

Vision:Experienced

people building a stronger community

With 1 million baby boomers in Maricopa County, if only 1% engaged, it would generate a $486.75 million impact. Roughly the same as:

• 5% of the budget for the entire state of Arizona

Between 2010 and 2014, the only two counties to add more than 100,000 people 65 and older to their total populations were Los Angeles, CA (167,000) and Maricopa, AZ (103,000).

Corporate FundersOur corporate funders understand that investing in a healthy community is good for business. Experience Matters is grateful for their visionary investment in Arizona’s future.

• Alliance Bank • APS • The Arizona Republic –

Season for Sharing

• Avnet • Bank of America • Freeport-McMoRan Foundation • Intel

Tim Valencia, City of Phoenix and Mary Beth Maassen,

Encore Fellow

Board of DirectorsEllen Babby, PH.D. Independent Consultant, Education & Strategy

Laurie Buczek Director of Customer Engagements and Environments, Intel Corporation

John Campbell Vice President & Senior Portfolio Manager, Northern Trust

Susan Cannata Attorney, Peters, Cannata & Moody, PLC

Bethany Champ Vice President, Executive Talent Management, Avnet

Frances B. Emerson (Retired) Vice President Corporate Communications and Global Brand Management, Deere & Company

Todd Hornback Executive Director of Community Life, DMB Associates

Kellie Manthe (Retired) Senior Vice President Corporate Social Responsibility, Bank of America

Michael McQuaid President, J.M. Management Company

Laura Palmer Noone, PH.D. Higher Education Consultant

Katie Pushor Owner, Inner Capital

Blake A. Sacha Adjunct Instructor of Chemistry, Grand Canyon University

Nancy Stone Owner, Stone Strategic Management

Bré Thomas Chief Executive Officer, Arizona Family Health Partnership

Advisory CouncilRichard Bowers President, R.A. Bowers & Associates

Marilee Dal Pra Vice President of Programs, Virginia G. Piper Charitable Trust

Rusty Foley Executive Director, Arizona Citizens for the Arts

Jennifer Gresko Faculty Chair for Teacher Education and eLearning Design, Rio Salado College

Dana Kennedy State Director, AARP Arizona

Richard Knopf Director, Arizona State University Osher Lifelong Learning Institute

Chris Linn Executive Director, Feeding Matters

Patrick McWhortor Campaign Director, Open Primaries Arizona

Brande Mead Human Services Manager, Maricopa Association of Governments

Gayle Pincus Social Enterprise Consultant

Sharifa Rowe Thriving Together Manager, Valley of the Sun United Way

Mary Thomson Vice President, Program Development, BHHS Legacy Foundation

Government Grants

39%

16%

27%

1%

2%

15%

2014 & 2015Earned ThroughMatching

& Workshops

In-Kind Gifts

Events & Unrestricted Gifts

Foundations

Corporate Gifts & Grants

67%

12%

8%

13%2014 & 2015

Fundraising

Matching& Training

Programs forNonprofits

Recruitment & Individual Workshops

Management & General

Financial Highlights 2014 & 2015

Revenue Sources

Expense Distribution by Program

Donors

$5,000+Frances EmersonLaura Palmer Noone $1,000-$4,999Ellen & Lon BabbyLaurie BuczekShelly & Todd HornbackKatie Pushor Nancy Stone$500-$999Matt Feeney Nora Hannah & David DuntemanGeorgianna Marie & Tim EnglishMichael McQuaid Gayle PincusFranciene Sznewajs$100-$499Glenn AppellTracy Bame Abernathy Lloyd BargerJacquelyn & John CampbellKara CaldwellSusan CannataMichael CavanaughBethany Champ

Sally CliffordLin Sue CooneyRegina EdwardsCatherine “Rusty” Foley Tami FormanekShirley GannarelliCathy GaudioBret GilesRick GoldensonGeoffrey GonsherPatricia GoubeauxKevin GralenMartha GreenClayton HopkinsLesley Hoyt-CroftEd KaminskiGail Q. KnightCarol KratzSamantha MaracleAl NelsonJudi Pine-SellersLinda RawlesTed RaymondDarra RayndonRoger RobinsonKaren SaelensStephanie SmallAlicia Sutton & Scott CampbellKathleen Ybarra

Event Supporters

$10,000-$25,000Verrado$5,000-$9,999BHHS Legacy Foundation Blue Cross Blue Shield of Arizona CopperPoint Mutual Insurance CompanyDiane & Bruce Halle Foundation Lodestar FoundationLaura Palmer NooneWells Fargo Advisors$2,500-$4,999AARP ArizonaAlliance BankBank of AmericaIntelCandace Lew & Phil ChristensenKellie B. MantheOffice of the President, Arizona State University

$1,500-$2,499Arizona Community Foundation ASU FoundationStephen & Kathy Attwood AvnetLaurie Buczek

2015

2014

Donors

$5,000+Laura Palmer Noone $1,000-$4,999Stephen & Kathy Attwood Ellen & Lon BabbyLaurie BuczekDr. Oliver & Sharon HarperShelly & Todd HornbackKellie B. Manthe Katie Pushor$500-$999Richard BowersNora Hannah & David Dunteman Gayle Pincus Eileen RogersNancy StoneRon Westad

Sally CliffordFreeport-McMoRanGoodmans Interior Structures Nora Hannah & David DuntemanDr. Oliver & Sharon Harper Henry & Horne, LLPHensley Beverage CompanyInner CapitalMichael McQuaidUlysses NavarreteNorthern TrustPivotal GroupSnell & WilmerSRPStone Strategic Management, LLC $500-$1,499Susan CannataKathy FuettererON MediaBré ThomasVirginia G. Piper Charitable Trust

In-Kind SupportChina Mist Bob Emmelkamp Video West

$100-$499Lloyd BargerGeorge BosworthSusan CannataSally CliffordCatherine “Rusty” Foley Kathy FuettererShirley Gannarelli Geoffrey GonsherMartha Green Debra HillLesley Hoyt-Croft Cynthia HubiakPJ JassoGail Q. KnightJeanine L’Ecuyer Georgianna Marie & Tim EnglishKaren McNallyMichael McQuaidLarry PetrowskiTed Raymond Roger RobinsonTrish RosenthalStephanie SmallSandra Whitman

Event Supporters

$10,000-$25,000Blue Cross Blue Shield of ArizonaBMO Private Bank $5,000-$9,999BHHS Legacy Foundation CopperPoint Mutual Insurance Company Lodestar Foundation Wells Fargo Advisors$2,500-$4,999Dr. Oliver & Sharon HarperHensley Beverage Company Office of the President, Arizona State UniversitySRPVerrado$1,500-$2,499Alliance BankAPSMarty BattockLaurie BuczekCorganNora Hannah & David DuntemanHenry & Horne, LLPInner Capital

J.P. Morgan Private Bank Maricopa Community Colleges Foundation Northern Trust Phoenix IDARaymond James & Associates, Von A. HallauerThe Phoenix SunsValuesQuest, Inc and Peter A. Liefer, AIF®

$500-$1,499ADM Allegra Marketing and Print CHASSE Building TeamConscious Capitalism ArizonaCandace LewKellie B. MantheScience Foundation ArizonaSusan CannataTraCorp, Inc. Wholesale Floors

In-Kind SupportChina Mist On Media Phoenix Business Journal Video West

Financial Highlights 2014 & 2015

360 East Coronado Road, Suite 170 | Phoenix, AZ 85004 | Phone: 602-812-3939 | Fax: 602-812-3940

emaz.org

As an organization, we connect talented individuals with nonprofits to meet social needs.

But as a community resource? We are building a powerful network and transforming outcomes for our state.

GET ON BOARD! Join us in moving our community forward.

community impact report

Documents