community engagement online
DESCRIPTION
Presentation for public sector marketing conference on online community engagement for non technical audience. About how times have changed, methods for engaging with your community, and some case studies from public sector and government.TRANSCRIPT
Community EngagementOnline
Diana MounterLocal Government and Shires Associations of NSW
Recognising the potential of the web and new media
technology
“...the thing that really grabbed my attention about the web was that there was suddenly this planetary scale infrastructure, where it wasn't just computers to connect to computers, it was millions and millions of eyeballs and human brains connected together... ”
- Professor Nigel Shadbolt, Web Science Research Initiative
Anyone can start a movement
The Blogosphere, Matthew Hursthttp://datamining.typepad.com/gallery/blog-map-gallery.html
Times have changed
the web is accessible to more people
The pressure is on deliver up-to-date information to everyone
who wants it...
in the format they want.
Web 1.0‣hierarchal information structure‣static web pages‣140,000 PDFs‣crafted communications‣approval chains‣one-way communication‣risk-averse‣reactive
Web 2.0: We Believe in Community
‣user centric‣social‣open data‣honesty‣collaborative‣discussions‣publish now‣pro-active
The WEBRecognising the potential of
People are talking about your organisation
(even if you are not online)
Building blocks for creating your
online community
before you start...
It can’t be bought or instantly created
give it time to grow.
Why develop a community?
Where is your community?
What is the purpose?
INFORM CONSULT INVOLVE
Provide services
Increase traffic
Issue awareness
Marketing events Idea generation
Feedback
Case studies
Improvements
Crisis management
Community partnerships
Knowledge sharing
Beta testing
InformUse your homepage
RSS
Blogs
Photos
Video and audio
ConstultFeedback forms
Surveys
Blogs (allow comments)
Discussion forums
InvolveCreate a group
Feedback results
Keep them updated
Be honest
Recognise champions
Understanding the benefits and assessing the risks of
social networks
What’s Twitter?
http://current.com/items/89891774_twouble-with-twitters.htm
...Who is using it?
What about all the other stuff?
A few examples...
Digg
Del.icious
Flickr
Webchat
RSS
Subscribe
YouTube
*Photo taken from: http://www.flickr.com/photos/barackobamadotcom/3063053014/in/set-72157610170567235/
“Social media rush as Victorian bushfires rage”smh.com.au
Using YouTube, more exposure
Encouraging you to share, making it easy
Leading you discover more of the siteIncentive to subscribe
http://www.islandreefjob.com
Making it easy to follow and view
more media through other
networks
Big call to action
http://www.makepovertyhistory.com.au/
But what if they say something
bad?
Comments?
Risk analysis
• What is the topic?
• What is the environment?
• What are your Resources?
• What’s the Cost?
• Oh, and all that legal stuff...
Experiment!
Don’t worry,it’s just a trial.
Tools you can use
• Wordpress.com and Blogger.com to create blogs, you can customise the design, and control commenting
• Flickr.com or Picasa.google.com for uploading and sharing photos
• YouTube.com or Viddler.com - video sharing networks
• Twitter.com - micro-blogging (VERY popular!)
• Tumblr.com – easy & simple blogging (great for posting multimedia)
• Dapper.net - create RSS feeds step-by-step from your web pages
• Feedburner.com - turns an RSS feed into an Email subscription, and gives you stats!
• Sites.google.com - create your own wiki, share documents, and blog
• Groups.google.com - online and email discussion forum
Low tech tools that are free or low cost:
More info?Find these slides on: http://slideshare.net/diana.mounter
Learn and connect with other web people in the public sector: http://lgwebnetwork.org
Follow me on Twitter: twitter.com/broccolini
Diana MounterLocal Government and Shires Associations of NSW