community and client services - mackay council · overview . highlights for the month include: •...

Community and Client Services

Community and Client Services Monthly Review

1 to 31 July 2016

Community and Client Services Monthly Review 1-31 July 2016

Table of Contents

Highlights of the Month 3

Workplace Health & Safety 5

Review of Operations

Community Lifestyle 7 Mackay Convention and Entertainment Centre and Events 19 Corporate Communications and Marketing 24 Emergency Management 29 Health and Regulatory Services 32


Highlights of the Month

PROGRAM

PROJECT DETAIL

COMMUNITY LIFESTYLE

Y-bloom A leadership development program for girls in Years 9 and 10, funded by Aurizon, facilitated by headspace Mackay and supported by council’s Youth Development team concluded with participants receiving certificates at a dinner event

Museum Superpass Launched to coincide with the Spirit of Anzac Centenary Exhibition to encourage visitors to council’s museums across the region. Approximately nine have been sold so far, with six of these being already used across various museums.

Rock Paper Scissors Art Market Attracted 5,000 artists and community members to the precinct

MECC & EVENTS

Festival of Arts The Mackay Mazda Festival of Arts was successfully delivered with overwhelmingly positive feedback from the community and key stakeholders

CORPORATE COMMUNICATIONS & MARKETING

New social media initiatives implemented

Stemming from a team planning morning, a number of new initiatives have been implemented for council’s Social Media communications. We now have a #MackayPride Monday, Throwback Thursday and Fun Fact Friday. Initial engagement has been positive

EMERGENCY MANAGEMENT (EM)

Community Awareness • SES volunteers assisted at the ScoutFest Activity Day at Rowallan Park on 30 July.

• EM promotional awareness resources were provided for the Aurecon Bridge Building Competition as part of MRC sponsorship.


HEALTH & REGULATORY SERVICES

Responsible Pet Ownership Day A successful day was held on 30 July 2016 and figures will be advised next month. This year the day was held at the Police Dog Tunza Police Off Leash Park instead of the Council Precinct and the location worked well for the event.

Bridget Mather Director Community and Client Services


Workplace Health & Safety

Summary Community and Client Services recorded two incidents, including one Lost Time Injury (LTI) for the month of July. The LTI was a back strain resulting from a worker climbing in and out of a particular vehicle. The height and design of the vehicle has been reviewed and side steps have been fitted.

The incident in July relates to a non-injury office evacuation due to contractors setting off a fire alarm and this has been fully investigated.

Incidents and Injuries


Lost Time Injuries & Days Lost

Department

2012-13 2013-14 2014-15 2015-16 2016-17

LTI Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost

Corporate Communications

Community Lifestyle 1 9 3 98 2 4

MECC & Events 1 2 2 57 1 11

Emergency Management

Health & Regulatory Services 1 4 1 2

Community & Client Services 3 15 5 155 1 11 2 4 1 2

Glossary Incident Any unplanned event resulting in, or having a potential for injury or ill health. Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one

day / part of a day or more Total Reportable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and

Medical Treatment Injury (MTI)


Community Lifestyle

Overview Highlights for the month include: • Y-bloom, a leadership development program for girls in Years 9 and 10, funded by Aurizon, facilitated

by headspace Mackay and supported by council’s Youth Development team concluded with eight participants receiving certificates at a dinner event

• Launch of a Mackay Museum Superpass to coincide with the Spirit of Anzac Centenary Exhibition at the MECC. Approximately nine have already been sold with six of these being used across various museums.

• The community supported the range of NAIDOC-inspired events and activities around the precinct • The Rock Paper Scissors Art Market was well-supported by the local arts community

Community Programs Number of Community Enquiries – 754 Number of Emergency Relief Assistance Packages Provided - 10 Community Development Activities • A scooter competition held at Slade Point Skate bowl attracted 64 young people. The event was held

with the support of Slade Point Neighbourhood Watch and Troppo’s Skate and Scooter. • Support was provided to the Queenslanders with a Disability Network Group who are looking to

establish support groups for people with a disability who will be transitioning to the National Disability Insurance scheme.

• Accessible Community Action Plan consultation period extended to allow further input from community

• Youth Officers participated in training on the new client centred reporting system that focuses on outcomes as required for Department of Communities, Disability and Child Safety Services-funded youth services

• Community Development assisted in promoting Spirit of Anzac Centenary Experience and encouraged members of the community to get involved through volunteering. Through a strong commitment from the community, all volunteer positions were filled. 14,857 people visited the exhibition over the 7 days, with a record number attending on the final day.

• Support was provided to the Filipino Association and Pacific Islander Community with a grant applications and event permit requirements.

• In conjunction with IDEAL Placements, Migrant Employment sessions are underway. This is a series of 6 information sessions about job seeking skills – how to search for a job, write a resume, prepare for an interview in terms of dress code, answering questions, etc. Community Programs staff delivered one of the sessions.

• Final planning for Seniors Expo to be held at Senior Citizens Centre on 16 August • Planning for Seniors Information Day and Lunch to be held at the Bob Wood Cultural Hall in Sarina

on 18 August • Consultations on the Arts and Cultural Plan have closed with the draft plan now being developed.

Opportunity to comment on the draft will open following a briefing to Council on 17 August.


Community Meetings / Events / Interagency Meetings. 107 meetings and events were held, highlights included: • Approximately 200 people attended the annual NAIDOC Flag Raising Event held 4 July followed by a

NAIDOC-inspired display in Council’s foyer, art activities at Artspace Mackay and an art exhibition in the City Library.

• Grant writing information session held in conjunction with Museum and Gallery Services Queensland • General Agency Interagency meetings – Mackay and Sarina • Mosque Open Day Sister Cities 2 events/meetings were held, which included:

• 2016 Matsuura Youth Ambassador – separate students and parents information sessions • Monthly committee meeting

Sport & Recreation 11 events/club meetings were supported. Events coordinated included:

• Engagement around use of Middle Creek Dam continues • Pioneer Clay Target Club provided with assistance to locate a suitable new venue for the club • South Mackay Sporting Precinct master planning continues to progress with options being

explored • Worked in conjunction with Property Services and Community Engagement to review leasing

renewal requests • Re-Activate You (Get Out, Get Active funded project) attracted 359 attendees during the second

block of classes. The third block of sessions will commence 16 July. • Attendance at the regular monthly Mackay, Isaac, Whitsunday Embracing 2018 Regional

Steering Committee Meeting


Community Grants and Sponsorships

Community Grants and Sponsorships $ Value

Provided to the

Community – July 2016

Grants; No grants awarded this month

In-kind

Applicant Request Cost

Mackay NAIDOC Inc Provision of 10 general and 10 recycle bins in support of Family Fun Day.

$230.59

Banksia Scout Group

Provision of 10 general waste bins, 600m bunting, 200 stakes and a stake driver in support of ScoutFest.

$95.84

Slade Point Neighbourhood Watch

Provision of 2 general waste and 2 recycle bins in support of a Scooter Competition.

$227.76

Crossroad Arts Mackay

Provision of 12 witches hats, 2 rolls of hazard tape, 8 street lights to be temporarily switched off in support of Trailblaze as an associated Festival of Arts event

$2,750.00

Grasstree Beach Progress Association

Provision of 40 general waste bins and barrier mesh in support of the Beach Race Day

$266.66

Australian Bureau of Statistics

Colouring the Civic Precinct Fountain green in support of Census Night

$560.00

Mackay Beach Horse Racing

Provision of 200 star pickets in support of the Horse Racing Festival.

$0.00

Unwheel Events Provision of 5 general waste and 5 recycle bins in support of their Camping and Kids Event.

$166.06

Zonta Club Waiver of Park Hire fee at Blue Water Quay in support of Zonta Says No to Violence Against

$79.00


Women event.

Pioneer Valley Relay for Life

Provision of 5 general waste, 5 recycle bins, 6 star pickets, 10 safety cones, roll of high-vis barrier mesh in support of Pioneer Valley Relay for Life.

$166.06

Sleepout Organising Group

Provision of 2 general waste and 10 recycle bins, waiver of Park Hire Fees at Blue Water Quay in support of Mackay’s annual Sleepout.

$182.20

Mackay Wanderers Football Club

Provision of 20 general waste and 10 recycle bins in support of the Club’s Carnival.

$287.52

Sugar City Con Provision of 20 general waste and 1 tonne of waste removal in support of the Sugar City Con.

$297.77

Cancer Council Queensland

Colouring the Civic Precinct Fountain Yellow in support of Daffodil Day.

$560.00

Mackay Seniors Expo Organising Committee

Provision of 10 general waste and 10 recycle bins, cleaning of cement and outdoor toilets and mowing of grass in support of the Mackay Seniors Expo.

$230.59

Total $6,073.05

Junior Sporting grants, No grants awarded this month

Libraries

Service/Activity YTD Achievement

Annual KPI

RAG Status

Comment

New Library Members 379 -

Library Loans 47,765

640,000 This is a combination of physical and electronic loans

Database Hits 3,506 10,000 Numbers indicate content is meeting community demand


Social Media Followers 2,024 700 Reflective of a deliberate social media campaign leading to increased engagement

In-Person Visits 34,268 380,000 On track

Web Visits 27,726

300,000 Reflective of the trend to on-line access to resources

Heritage Collection Visits -

600 Heritage Collection Room closed to enable deaccessioning prior to relocation to DDCL

Active Volunteers 70 70 On track

Programs/Events/Classes 2,500

30,000 Normal programming affected by school holiday activities

Public Computer Hours 2,071 -

Artspace Mackay

Service/Activity Monthly Achievement July 2016

Monthly Achievement July 2015

Comment

Visitors:

Artspace

Town Hall

7,683

( inc. Rock Paper Scissor Market approx. 5,000)

1

10,088

(inc. RPS Market approx. 7,500)

-

The Rock Paper Scissors Art Market was tied to the Festival of Arts in previous year

University of the Third Age (U3A) art class exhibition

Web Visits 1,791 1,251 Increase in website visitors due to Libris Artist Book Award process which is happening on 27 August.


Total Number of e-Newsletter Subscribers 1,277 1,392 Reflects a switch from e-newsletters to FaceBook

Facebook Subscribers 3,736 Commenced in 2016

Exhibitions 3 3

Public Program Participants 536

257 There were a number of school tours linked with Spirit of Anzac; as well as RPS markets

Public programs (inc tours, BMA kidspace, workshops, exhibition openings, markets, etc)

9 8

Current Exhibitions

Artspace Mackay

• Their Name Liveth Evermore: RSL Sub Branch, Carmila Veteran’s Portrait Project • Rona Green: You can dress them up but you can’t take them out • Animal Fanfair: Humans - animals - environment


Museums

Notes:

• January's visitors: the volunteer-run museums are traditionally closed during the summer months. • May 2016 includes attendance at the Greenmount Heritage Fair. • Good visitation during July with the launch of the Museum Superpass and extended hours to

coincide with the Spirit of Anzac Centenary Exhibition.


Community Engagement

Status of Community Engagement (CE) Activities

Project Name: description of

activities Department Area &

Councillor

Current Action

(What CE is currently

doing)

Future Actions

(What is the next CE step)

Additional Comments (Any further information. E.g. levels of

interest or flow on

inquiries) River Street footpath construction: liaison with St Patrick's College regarding construction of footpath between Macalister Street & St Patrick's College driveway

Engineering & Commercial Infrastructure

City - Cr Kevin Casey & Cr Amanda Camm

• Letters/Emails • Archive

2016-2020 Arts and Cultural Heritage Policy: consulting the community on the draft plan, following extensive consultation to seek feedback to prepare the plan

Community & Client Services

All Councillors • Planning

• Connecting Mackay

• Collating and analysing data

0

1

2

3

4

5

6

Civil Projects CommunityLifestyle

DevelopmentEngineering

Parks,Environment

&Sustainability

PropertyServices

TechnicalServices

Water &Waste

Services

No.

of C

omm

unity

Eng

agem

ent A

ctiv

ities

Mackay Regional Council Program (Program Manager)

Community Engagement Activities by Program 1 to 31 July 2016




Councillor

Current Action


doing)

Future Actions



interest or flow on

inquiries) 2016-2020 Accessible Communities Action Plan: provision of support to consultants, including online consultation

Community & Client Services

All Councillors

• Connecting Mackay • Archive

Construction of Northern Link Road (Rosewood Drive): consultation with residents and other stakeholders regarding construction of missing link

Development Services

North Coast & Beaches - Cr Laurence Bonaventura & Cr Ross Gee

• One-on-one Resident Meeting

• Collating and Analysing Data

• Reporting

Lambert Lookout: consult community regarding proposed whale watching pavilion


Northern Suburbs - Cr Justin Englert & Cr Fran Mann

• Community Meetings


• Letters/Emails

• Information Session


• Reporting

Strong level of community interest in this project

Beach Plan Review: Bucasia, Blacks Beach, Midge Point & Grasstree Beach: preparation of engagement plan


All Councillors • Planning

• Planning • Information

Sessions • Letters/Emails • One-on-one

resident meetings


Upgrade of Royal Sands Playground: consult community regarding playground upgrade, including voting on equipment for young people, either a climbing net or a half court


North Coast & Beaches - Cr Laurence Bonaventura & Cr Ross Gee


• Letters/Emails

• Information Session

• Collating and analysing data

• Reporting

Proposed lease to Clay Target Shooters: consult residents regarding proposed lease of land at Palmyra

Organisational Services

Western Region - Cr Ross Walker & Ayril Paton

• Planning • Letters/Emails

Proposed lease to Sarina Ski Boat Club at Middle Creek Dam: consult community (residents and property owners and Sarina Water Ski Club Inc.)


Southern Region - Cr Martin Bella & Cr Karen May

• One-on-one resident meeting


• Reporting

• Completion




Councillor

Current Action


doing)

Future Actions



interest or flow on

inquiries) Removal of mature fig trees at Bluewater Lagoon: advise residents and businesses of tree removal



• Completion • Archive

Nita Fleming Oval (and Novar Court Residents) at corner of Juliet Street & Bridge Roads: consult residents, sporting club and community organisation




• Reporting

Geotechnical Investigations Blue Water Trail: Advise residents of temporary closure of Blue Water Trail for geotechnical investigations



• Letters/Emails • Completion

Bridge Road left turn treatment: advise residents and businesses that centre median will be installed in Bridge Road to enforce left in/left out turn from Mackay Shopping Centre (Nick's IGA) (further notification to be provided at time of construction)



• Letters/Emails • Letters/Emails

Vincent Street reconstruction: survey residents and property owners regarding access requirements



• Reporting • Archive

Fourways Flood Barrier Project: consultation with property owners regarding site visits by consultants, GHD




Charles Hodge Avenue & Malcomson Street intersection upgrade: planning consultation with residents and businesses regarding intersection upgrade (installation of traffic lights)



• Planning • Letters/Emails

CE to commence late 2016/early 2017 due to expected construction start date in early 2017




Councillor

Current Action


doing)

Future Actions



interest or flow on

inquiries)

Hart Street Sewerage Pump Station Upgrade: Liaison with residents regarding upgrade works




Mt Oscar Water Augmentation: advise residents of installation of new water mains in various streets in Mt Pleasant




Curlew Street Water Main: advise residents of installation of new water main



• Letters/Emails • Archive

Improving access to Anzac Avenue Sewerage Pump Station: consultation regarding creating a turnaround area for maintenance trucks accessing the site


Western Region - Cr Ross Walker & Ayril Paton

• Letters/Emails • One-on-one

Resident Meetings

Financial

Operational Budget

Service Area Jul 16

YTD Budget

YTD Actual

Target Comment

Operations 15,309 12,431 Within Budget

Artspace Mackay 62,837 31,655 YTD Actual expenditure provided by Financial Services included only 3 weeks of salary data and report excluded annual committals raised for monthly expenditure

Community Engagement

15,915 11,352 Within Budget


Community Programs 168,559 133,072 YTD Budget includes allocation for Building Better Community Fund which is currently under review. To be launched in October.

Library Services 246,620 195,837 YTD Actual expenditure provided by Financial Services included only 3 weeks of salary data


Mackay Entertainment & Convention Centre and Events Overview

• The MECC has had a stronger July than last year including higher attendance. This is excluding the Spirit of ANZAC experience exhibition which will abnormally raise the attendance for July and August.

• The MECC also achieved high percentages of external to Mackay post code data with four events for the month having over 20% of the post codes from outside of our region.

• A special mention needs to be made of the MECC Festivals and Events teams who have managed to achieve a hugely successful festival of arts for 2016 when the weather was a major issue.

Target as at JULY 2016 Comments

Non-Financial Indicators KPI Year to date

Number of Performances fully cost recovered 50% 50% On Track

Minimum number of catered functions (excluding performances)

140 12 On Track

Average attendance at events Auditorium 550 Auditorium 362 On Track

Foyer/space 100 Foyer/space 284

The MECC KPI’s are abnormally high due to Spirit of Anzac and the Festival of Arts. This will start to show correction as the year progresses

Halls 600 Halls 2403

The MECC KPI’s are abnormally high due to Spirit of Anzac and the Festival of Arts. This will start to show correction as


the year progresses

One Hall only 200 One Hall only 1200


Number of non-utilised days 90 1


Number of Performances at the MECC 200 18 On Track

Number of Conferences/Expos 20 2 On Track

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 6 On Track

Number of Student Attendances 2,000 700

The MECC KPI’s are abnormally high due to Spirit of Anzac and the Festival of Arts. This will start to show correction as the year


progresses

Number of workshops > Youth 6 1 On Track

Number of engagement workshops/activities 8 3 On Track

Yearly occupancy of facility 175,000 24,487 On Track

Customer Hire Satisfaction

80%

95%

On Track

Number of regional events assisted through either financial or in-kind assistance

6 2

Spirit of Anzac and Bowen Basin Mining Club awards were assisted

Number of regional events ticketed 8 1 On Track

Festivals and Events

Mackay Mazda Festival of Arts

• The Mackay Mazda Festival of Arts was successfully delivered with overwhelmingly positive feedback from the community and key stakeholders.

• The festival this year reached its KPI welcoming audiences of 36,447 at eleven festival events throughout Mackay, not taking into account additional audiences at 9 satellite events.

• Community engagement through marketing has been astounding with more than double the visits on our websites in the lead up to and during the festival period in comparison with 2015, reaching 42,072.

• Social media posts reached 137,198 people during the 6 week marketing campaign, up 206% on 2015 figures

• The Festival sold tickets to the value of $90,991 • Engagement of just short of 700 performers – 85% of whom were from the local region. • Layout changes for Wine and Food Day saw the ovals licenced which was welcomed by the

community. • More than 100 community stakeholders were involved in the festival in 2016.


Gala in the Gardens DBCT’s Metropolis

G&S Engineering Wine and Food Day Black Duck Kitchen’s Chefs Bites

Fashion Week Mackay

• The Festivals Team is working with all MECC departments to deliver a key component of Fashion Week Mackay – Runway Under the Stars Gala Dinner on October 8th.

22%

21% 49%

3% 3% 2%

Community Participation / Stakeholders Local Restaurants Food Vendors Market Stalls Schools Local Artists Accommodation


Global Grooves

• The community committee is due to meet in August • Expressions of interest from cultural community groups continue to grow and we will reach our

targeted number of cultural groups participating • Discussions have been held around the location of the event within the park. Should the number

of groups/stalls increase, the event may move to the main cricket oval in October. • More to report after August committee meeting.

New Year’s Eve

• Programming for this event continues, with headline act to be confirmed. • Sponsorship Proposals for the event are due to go out in August to secure a major sponsor.


Corporate Communications and Marketing

Overview

The program has now taken over organising council’s Citizenship Ceremonies from the Office of the Mayor-CEO and is in regular contact with the Department of Immigration on timing of these popular events.

A review has commenced of council’s suite of eNewsletters to gauge click rates, subscriptions and readership. All eNewsletters are now on the Mailchimp platform, which provides more accurate data.

Following recent social media training, a number of new initiatives were implemented during July to further enhance council’s social media presence. We now have a regular #MackayPride Monday segment on Facebook, a ThrowBack Thursday and Fast Fact Friday to better engage our audiences.

Initial engagement has been encouraging with our first #MackayPride Monday photo posting a reach of over 18,000 – one of the most successful organic posts

The program finalised the annual 25 Year Club booklet for the latest inductees and assisted the CEOs office in organising the dinner to be held on August 5.

July website visits to corporate council website

Another steady month in website visits. Increased traffic noted for MECC was related to the Festival of Arts - 22,365 visits from 17,617 visitors for the month of July


All website visits from council monitored websites for July 2016

0

10,000

20,000

30,000

40,000

50,000

60,000

Artspace MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

3,665

28,725

2,848 2,175

55,406


Social Media trends for council’s corporate platforms - July 2016

eNewsletter Subscribers as at July 30 2016

Artspace: 1277 (Last month: 1276)

Botanic Gardens: 763 (Last month: 786)

Community Development: 800 (Last month: 808)

Council Connect: 2164 (Last month: 1520)

Library: 1900 (Last month: 1921)

Creative Mackay Ebulletin: 850 (Last month: 860)

Recreation Services: 652 (Last month: 651)


Advertising-Marketing & PR spend across all council programs to July 2016

165 council-related Media stories for month of July

19

105

3 4

5 2 3 4 0

18

2

Media Monitoring Break-Down July 2016 News Clips/Articles

Seven Television

Daily Mercury/Midweek

LG Focus Magazine

ABC Radio

Sea FM

Star FM

Hot FM

4MK

QantasLink

MidWeek

Courier Mail

Operational advertising spend 15/16 under budget


• Drop in negative stories from 9 percent in June to 5 per cent in July • Feature article produced for Industry Queensland magazine to coincide with QME

Exhibition in Mackay.

General

• Have commenced a monthly two-page feature in PakMag magazine to promote council activities and news to parents and young families

• Delivered a highly successful media-promotion campaign for the Pet Registration Day held on Saturday July 29. Strong turnout from community

• Significant advertising and marketing support provided to Mackay Festival of Arts organisers • Positive organic reach from a number of Facebook posts, relating to local Olympians heading to Rio

Olympics and the Mayor launching the #buymackay campaign • Preparations underway for Civic Reception for WNBL match to be held in September • Final design work completed on soon to be launched new look Botanic Gardens website

158 97%

5 3%

Positive and Negative Stories in the Media July 2016 Positive Negative


Emergency Management Overview During this month the Emergency Management Team (EM) attended a CQU public lecture with Associate Professor, Sarb Johol, whose expertise lies in psychological resilience following natural disasters titled "More than their fair share? What happens when health professionals and their patients go through the same disaster". EM Coordinator provided a presentation to the Audit and Risk Advisory Committee outlining Mackay Regional Council's legislative responsibility in accordance with the Disaster Management Act 2003 and Fire and Emergency Services Act 1990. Meeting was held with the Queensland Fire and Emergency Services Inspector Manager Regional Development to progress the Fire Evacuation Map for the Northern Beaches Cyclone Shelter. Exercises Emergency Management Team prepared the Oil Spill Desk Based Exercise 'Black Wave' for the Mackay Local Disaster Management Group meeting scheduled for 1 August.

Activity Event Comments

Emergency Management Operations

July Rainfall The Emergency Management Team was placed on 'WATCH" to monitor the potential severe weather prediction over the weekend of 15-17 July.

SES Activations Queensland Police Service (QPS) Activated

− Finch Hatton - Wheel of Fire - 66yr old injured on walk and needed to be stretchered out to showgrounds to be collected by helicopter.

− Cape Palmerstone - 4WD vehicle bogged and water rising, heavy rain. QPS concerned about welfare of persons in vehicle. Isaac Region SES assisted with local knowledge.

Storm Damage − 16 July Tarped roof of house at Balberra for elderly man. − 17 July Tarped leaking roofs of homes in Mackay and Sarina.

State Government Engagements

Inspector General Emergency Management (IGEM) Workshop

EM Team attended the IGEM Mackay Capability Workshop and were provided with the self-assessment prioritisation tool to assess our Plans. The capability review assesses the individual and collective ability of all four disaster management groups to meet future challenges. Email has been sent to the LDMG members on the self-assessment process.

IGEM - DMO Teleconference

Queensland Disaster Management Officers Network (DMO) Meeting to discuss holistic disaster management issues with IGEM.

District Disaster Meetings

EM Coordinator attended the quarterly District Human Social Disaster Recovery Group meeting and the District Disaster Management Group (DDMG) meeting. Mayor also attended the DDMG meeting.


Emergency Management Capital Projects & Facility Upgrades

* Community Events - Scouts Activity Day Rowallan Park, sausage sizzle and drinks.

874

283

91

325 50

SES VOLUNTEER HOURS

Training

Administration

Maintenance

Activation

Community Events *

Project Phase Phase % Completion Budget Time Comments

Ness Street SES Facility Upgrade Project.

Plan 5% The final report from Aecom Australia Pty Ltd regarding the contaminated earth testing and tank removal management plan has been received. Analyses of options contained in the report are being considered.


• 302 Active = Number of Current Active Members • 5 Probation = New SES Recruits on 3 Months' Probation • 9 Reserve = Members who have stood down for a period of time; e.g. Work Commitment, Sickness, Maternity Leave

11 8 6 21

183

7 28 38 1

4

1

1 1

3

1

3

0102030405060708090

100110120130140150160170180190200

ArmstrongsBeach

Calen CampwinBeach

Koumala Mackay MidgePoint

Mirani Sarina

No#

Vol

unte

ers

SES Facilities

SES MEMBERSHIP AS AT 31 JULY 2016

Reserve

Probation

Active


195

100

0

50

100

150

200

250

Food Training School sessions

Atte

ndee

s Cal

enda

r YTD

Education and Training Sessions

Health and Regulatory Services

Review of Operations

Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals and events. School education includes responsible pet ownership and dengue fever awareness. Responsible Pet Ownership / Registration Day Responsible Pet Ownership Day was held on 30 July 2016. Figures will be advised next month. Licensing and Approvals Summary for July

Premises New Applications Approved

Renewal Applications Approved

Premises Inspected

% Compliant *

July 2016 July 2016 July 2016 July 2016 Accommodation na 37 1 100% Food 43 241 55 53% Swimming Pools na 29 1 0% Outdoor Entertainment/Event Approval

6 na 14 57%

Vending na 13 na na Temporary Home 1 na na na Skin Penetration 1 4 na na Total 51 324 71 na

* Non compliant items are followed up


Pest Management

• Baiting Programs for wild dogs and pigs in July 2016 – 63 hours. • 81 properties have been baited for wild dogs and pigs in 2016. • Surveying and spraying biosecurity risk weeds in July 2016 – 50 hours.

Proactive Patrols Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets

Date Suburb Action / Comments 1/07/2016 Gooseponds 16 dogs sighted on leash,

2 dogs impounded. 1/07/2016 Blacks Beach, Bucasia 31 dogs sighted on leash, 2 off leash,

1 notice for registration sent. 2/07/2016 Slade Point, Andergrove, North

Mackay, Town Beach 3 dogs sighted on leash, 1 infringement.

5/07/206 Gooseponds 15 dogs sighted on leash, 1 warning issued.

8/07/2016 Eimeo Beach No dogs impounded, no infringements issued.

24/07/2016 Armstrong, Grasstree Beaches 8 dogs sighted being walked on leash, 1 notice issued.

Customer Requests Throughout July 2016, 720 requests for service were received, compared with 669 for July 2015. 76% were completed in nominated timeframes. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced. Vector Control The table below represents the mosquito control work carried out by the Vector Control team in July 2016.

Sites Inspected Sites Treated Hectares Treated

192 59 545 Ha Monthly Operational Finance Performance

Operational Finance Performance

Health and Regulatory Services’ operational expenditure tracked lower and income tracked higher than budget projections. The net result for July 2016 showed higher income than expenditure resulting in a positive $613,882 outcome. Most 2016/17 licences, approvals and registrations are renewed in July and the months preceding, resulting in a large proportion of the Program’s income being received during this month.


Monthly Infringements Activity The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 13 months from 01 July 2015 to 31 July 2016. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

50

150

250

350

450

550

650

750

Tota

l

Month

Regulated Parking Infringements Issued

InfringementsIssued

0

5

10

15

20

25

30

35

40

Tota

l

Month

Local Laws, Development Compliance & Environmental Health Infringments Issued

Local LawsInfringements

DevelopmentComplianceInfringementsEnvironmentalServicesInfringements


Local Laws Infringements Environmental

Services Infringements

Development Compliance

Infringements • Animal not registered within 14 days of keeping

(11) • Animal wandering at large (13) • Animal not registered within 14 days in L/Gov

Area (1) • Failure to have animal under effective control

(2) • Failure to comply with a compliance notice (5)

• Deposit litter – ind (6) • Compliance notice -

adv material & doc - Corp (1)

Nil

community and client services - mackay council · overview . highlights for the month include: •...

Documents