community and client services - mackay council · feedback from organisations involved in the event...

Community and Client Services Monthly Review 1-31May 2017

1

Community and Client Services Monthly Review

1 to 31 May 2017


2

Table of Contents

Highlights of the Month 3

Workplace Health & Safety 5

Council in Community 7

Financial Data 8

Review of Operations

Community Lifestyle 10 Mackay Entertainment and Convention Centre and Events 22 Corporate Communications and Marketing 25 Emergency Management 30 Health and Regulatory Services 33


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Highlights of the Month

PROGRAM PROJECT DETAIL COMMUNITY LIFESTYLE

The annual Mackay Homeless Expo was held on Wednesday 3 May at the CQU City Campus.

Over 200 people attended, making it the busiest Mackay Homeless Expo to date, with agencies disseminating information about services available to homeless people and direct assistance being provided to those in need.

The annual Greenmount Heritage Fair was held on Sunday 28 May.

Approximately 5,000 people attended the Fair and comments received from visitors were overwhelmingly positive.

Volunteers Expo 52 community organisations hosted information stalls at the Expo which attracted approximately 1500 attendees. Feedback from organisations involved in the event has been very positive.

The Mayor's DV Leadership Forum

The Forum was held on 19 May with guest speaker 2015 Australian of the Year Rosie Batty. The forum was attended by over 100 people from various sectors of the community.

MECC & EVENTS Community Youth Workshops for those affected by TC Debbie in the outskirts of the region

Circa and Sensory Circus held workshops coordinated by MECC staff at locations impacted by TC Debbie. In total over the 5 venues, 225 participated and the workshops were very well received.

Wicked MECC team assisted and supported the highly successful Mackay Musical Comedy Players production of Wicked with over 4300 patrons attending

CORPORATE COMMUNICATIONS & MARKETING

Sweet Secrets Promotion Month long promotion to foster community pride and engage local eateries in the region. Positive feedback from participants who noticed an increase in local visitation, with about 150 entries received via the Facebook competition.

Facebook leaders Following TC Debbie, council’s Facebook followers hit 20,000 in May, resulting in council’s page now being one of the top council pages in regional Queensland. There continues to be good engagement on many posts with an increase in focus on video content for the page.

EMERGENCY MANAGEMENT (EM)

IGEM Disaster Management Officer Network and LGAQ Disaster Management Conference.

Both these events were held in Mackay at the MECC. Various Emergency Management practitioners and businesses around Queensland attended. Great economic boost to the Mackay economy.

SES Appreciation Dinner. The dinner was a show of appreciation for all the SES volunteers who assisted during TC Debbie. There were 105 SES volunteers from the Mackay area who assisted during the event. This also included SES deployments of volunteers to Proserpine and Long Island.


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HEALTH & REGULATORY SERVICES

Off Street Paid Car Parks People using PayStay continued to increase throughout May with up to 1,019 sessions being activated across the five Mackay City Centre Off Street Paid Car Parking areas each week. Officers continued to work with individuals and groups to transition to using PayStay.

Erosion and Sediment Control Following rain events throughout May, 10 inspections were conducted of building sites throughout the region to determine compliance levels for sediment and erosion control. Compliance was generally good with most builders having necessary control measures in place to avoid sediment escaping construction sites.

Bridget Mather Director Community and Client Services


5

Workplace Health & Safety

Summary Six incidents were reported during May.

For the 2016-17 year to date, there have been three lost time injuries recorded, with a total of six days lost. No lost time injuries or lost days were recorded in May.

Incidents and Injuries

There were two injuries to MRC employees recorded in May:

• A worker was bitten by a cat (with a minor wound) and a dog (with no wound). • A worker was cleaning a champagne flute when the stem broke, causing a minor laceration to hand.

Each incident is investigated and appropriate corrective measures implemented, to reduce future risks.


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Lost Time Injuries & Days Lost

Department

2012-13 2013-14 2014-15 2015-16 2016-17

LTI Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost

Corporate Communications

Community Lifestyle 1 9 3 98 2 4

MECC & Events 1 2 2 57 1 11 2 4

Emergency Management

Health & Regulatory Services 1 4 1 2

Community & Client Services 3 15 5 155 1 11 2 4 3 6

Glossary

Incident Any unplanned event resulting in, or having a potential for injury or ill health. Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one

day / part of a day or more Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and

Medical Treatment Injury (MTI)


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Council in Community Mackay Regional Councillors visited venues in the south of our region on 3 May, including:

• Wongabeena Housing Facility

• Sarina Aged Hostel Facility

• Sarina Leagues Club

Briefings from community and sporting groups included:

• Brewers Park Sporting Precinct

• Rural Skills Centre (Work for the Dole - Bus Shelter Project updates) Community Catch-up sessions were held in Koumala and Sarina to discuss with residents their issues and concerns in the recovery period post TC Debbie. Councillors also visited Midge Point on 2 May and the Sarina Range on 25 May, to discuss community concerns following the cyclone.

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Community and Client Services Monthly Review 1 - 31 May 2017

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-

2,000,000

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14,000,000

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YTD Budget YTD Actual

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1,000,000 1,200,000 1,400,000

Capital Expenditure

YTD Budget YTD Actual


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Community Lifestyle Community Programs Activity Measure

Number of Community Enquiries 960

Sarina Neighbourhood Centre - meeting rooms utilisation 22 bookings involving 109 members of the Sarina community

Number of Emergency Relief Assistance Packages Provided 15

JP Services provided to community 15

Community Development Council continues to support community recovery efforts with a co-ordinated outreach program following cyclone Debbie be rolled-out in partnership with the Department of Communities. Popup outreach facilities continue in the Sarina Range, Koumala and Eton communities. The Community Programs partnership with GIVIT this month was expanded to support requests received through Red Cross because of outreach activities that continue across the region. Several families across the region have been provided with assistance to access bedding and white goods. Council helped to deliver the annual Mackay Homeless Expo that was held on Wednesday 3 May at the CQU City Campus. Over 200 people attended, making it the busiest Expo to date. A range of agencies offered information about their services. In terms of direct assistance: • 118 food hampers were given away, along with 26 swags; • Blankets, clothes, books, and toiletries were also handed out to people in need. • 13 visitors had medical checks with the doctors in attendance, 19 dental checks with Oral Health were

conducted, 40 flu injections were given and 35 haircuts were provided. The team provided support to the Common Thread Men’s Group, M&K MASSI and MATSI Women’s Group around the planning of the Kanaka Proud Cup football game to be held on Saturday July 15. The game will be a curtain raiser to the Cutters vs Capras game featuring Australian South Sea Islander teams from Rockhampton and Mackay. The team engaged with a broad audience of seniors within the community to inform them of the operation of Pay Stay system in the City Centre. Community Meetings / Events / Interagency Meetings. 53 meetings and events were held, highlights of which included: • The inaugural Candle Lighting Ceremony in support of Domestic Violence (DV) Awareness was held in

Sarina on 10 May. Guest speakers included the Mayor Cr Greg Williamson and Dr Anne Butcher from Domestic Violence Resource Service. Community Choirs from Sarina and Mackay sang during the

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Community and Client Services Monthly Review 1- 31 May 2017

ceremonial lighting of the candle by Cr Williamson. Those in attendance were treated to a free sausage sizzle, cooked by the Sarina District Chaplaincy Committee, following the Ceremony.

• The Mayor's Leadership DV Awareness Forum was held on 19 May with guest speaker 2015 Australian of the Year Rosie Batty. The forum was attended by over 100 people from various sectors of our community and feedback received was positive. Follow up work is now underway.

• A National Reconciliation Week event was delivered in partnership with the Aboriginal Torres Strait

Islander Community Health Service and Reconciliation Queensland. Approximately 70 community members attended the event and feedback received was very positive. The event highlighted an emerging Aboriginal Dancer Group and a didgeridoo player.

• A workshop to review Council's Reconciliation Action Plan was held with internal officers and representatives of the Indigenous community. Those present also took the opportunity to workshop the development of council's second plan which will be developed over the coming months with support of all stakeholders.

• Volunteers Expo was held on Sunday May 7, 10am – 2pm at Mackay Senior Citizen’s Centre. 52

community organisations hosted information stalls at the Expo which attracted approximately 1500 attendees throughout the day. Feedback from organisations involved in the event has been very positive and all agreed they would attend this event again and recommend it to other organisations. A post expo survey will be undertaken to check genuine benefits and economic value of the expo.

• The CAMS Officer supported the Australian South Sea Islander Heritage Organisation to host a series of

events to commemorate 150 years since the arrival of the first South Sea Islanders in the Mackay region. Events commenced with an exhibition launch on Thursday 11 May which featured a gospel choir from the Solomon Islands.

• Support was provided to the Australasian Performing Rights Association, Australasian Mechanical

Copyright Owners Society and QMusic to deliver a “Meet the Locals” seminar in Mackay 2 May. The event was well-attended and the feedback received was very positive. Based on its success, the organisers are considering making it an annual event.

• The annual Greenmount Heritage Fair was held on Sunday 28 May. Approximately 5,000 people

attended the Fair and it was pleasing to see a greater number of people take advantage of the Park and Ride option, which eased the pressure on parking in the grounds of Greenmount and surrounding properties. Feedback from members of the community about the event has been very positive. A creative space was created at the Fair for the first time, where three local artists were engaged to manage a range of creative activities. Representatives from the Mackay Women’s Centre ran the One Million Stars project in the space.

Sport and Recreation 6 meetings/events and 45 contacts were conducted during the reporting period. Highlights include: • Specialist advice being provided to the Mackay Regional Sports Precinct project team during the

development of plans for the site. • Council is partnering with Parks and Leisure Association Queensland to deliver a 2-day conference to

be held at the MECC. The theme of the Conference is Active Places-Active Connections, with a particular focus on active transport in regional communities.

• A local organising committee has been established to deliver the North Queensland Games to be held in Mackay 4 – 7 May 2018. Council is working in partnership with North Queensland Sports Foundation to deliver this exciting event.

• Council is working with Sports Marketing Australia to boost sports tourism in the region. In-depth interviews were conducted with a range of local sporting clubs to assess their capacity to host regional,

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state and national competitions. The data gathered will be used to developed a Capacity and Capability Assessment Report, which will be used to attract appropriate events to the region.

Sister Cities Program Planning is well-advanced as council prepares to welcome 13 students and 2 chaperones from Matsuura on 4 August, as part of the annual cultural exchange program between the two sister cities. Arrangements are also being made for the Mackay citizens tour travel to Matsuura in September 2017. During this year’s tour, discussions will be held with representatives of our sister city as to appropriate ways to acknowledge the 30-year anniversary of the relationship which will coincide with the exchange program in 2019. Museums Sarina Museum Open: Tuesday, Wednesday and Friday 9am to 2pm. Visitors: 147 Volunteer hours contributed: 550 Mackay Museum Open: Tuesday, Thursday and Sunday 10am to 2pm. Visitors: 18 Volunteer hours contributed: 180 Pioneer Valley Museum Open: Tuesday to Thursday 9.30am to 2.30pm Visitors: 12 Volunteer hours contributed: 261 Greenmount Homestead Open: Sunday - Friday 9.30am - 12.30pm Visitors: 69 (plus 2000 tours of the Homestead during the Heritage Fair) Volunteer hours contributed: 193 All Museums participated in the Volunteers Expo and Greenmount Heritage Fair this month. In-kind Assistance requests 20 In-kind Assistance Applications were processed during May, totalling $4,442.20 Junior Sporting Grants No Applications were received during the reporting period.


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BETTER COMMUNITY BUILDING FUND Update

Amount $

On Track

Comments

Bakers Creek Tigers Australian Football Club Change room Upgrade

25,000.00 Work on planning / quotes has commenced.

Brothers Bulldogs Junior Rugby League Club Facility Establishment


Eastern Swans Australian Football Club Fencing of the Perimeter


Eungella Community Development Association Amenities Building

250,000.00 The Association has engaged D&M Building Company to do the project. The building approvals are in process with construction due to commence in the first week of July.

Habana and Districts Progress Association Church Relocation and Community Facility Project


Mackay Aero Club Roof Replacement

50,000.00 The work to replace the roof of the Mackay Aero Club clubhouse has been completed by Woollams Constructions and invoicing is expected in the near future.

Mackay Area Fish Stocking Association Hatchery Emergency Backup Generator


Mackay Basketball Incorporated Grandstand – Court 4

100,000.00 Soil testing has been carried out.

Mackay Brothers Football Club Water Retention/Irrigation Project

100,000.00 Soil testing is currently being completed. Paragon Engineering has been engaged to complete the project works.

Mackay Junior Rugby League Association Clubhouse Stand, Shelter and Lights

80,000.00 Deposit on goods has been made and currently awaiting their arrival before works can commence.

Mackay North Horse and Pony Club Completion of Stage 1 Upgrades/Minor Works

50,000.00 The Club is currently awaiting information from Mackay Regional Council before proceeding with the Operational Works Project.

Mackay Pioneer BMX Club Track Redesign and Upgrade

120,000.00 The Committee met with Brett Barnes from Dirtz Designs to discuss the new track design. Currently sourcing fill/extra dirt for track works and setting schedule of works.

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Mackay Rowing Club River Bank Stabilisation

100,000.00 A sub-committee has been formed to oversee the project. An in-kind assistance application has been lodged with Mackay Regional Council for design expertise in river bank stabilisation techniques. Discussions have been held with local contractors regarding options available for river bank protection.

Mackay Tennis Association Replacement and Upgrading of Lighting

119,000.00 Engineering works are underway to repair works to existing poles. LED light fitting providers contacted and design options have been refined. Delays have occurred due to access limitations from heavy rain in mid-May.

North Mackay Saints Australian Football Club Facility Enhancement


Palmyra Drag Racing Club Burnout Pad

26,000.00 Site preparations work has begun and this work will continue throughout June with the first concrete pour scheduled for July. All work to date has been completed by volunteer club labour.

Pioneer Tennis Stage 2 – Building ITF Courts

80,000.00 Currently awaiting site surveyor before putting 2 x ITF Courts out to tender. Trees have been removed to make way for new courts.

Pioneer Valley Golf Club Buggy Shed


Seaforth Bowls Club Irrigation Water Storage

50,000.00 Bores have now been drilled and tested over a few days and pad for the tank completed. Waiting for the supply of power points to the site and quotes for a small holding tank and pump.

Southern Suburbs Junior Rugby League Complete Lighting on Fields 3 and 4


The Scout Assoc of Qld – Central Coast Region Construction of Machinery Workshop and Storage

39,000.00 Internal approvals are currently being finalised. Earthworks will commence in the coming weeks.

The Valley Theatrical Players Inc Pinnacle Playhouse Upgrade


Western Suburbs Rugby League Football Club Undercover Lawn Bowls Green

250,000.00 Awaiting outcome of Federal Funding.

Problems On Track Completed

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Library Services Library Highlights

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Library Services continues to grow its Social Media followers through an active campaign to encourage engagement with the on-line community. This has included making a variety of attention-grabbing posts highlighting upcoming programs, new resources and services.

Service/Activity YTD Achievement

Annual KPI

RAG Status Comment

Library Loans 613,480 620,000 On target

Database Hits 23,726 25,000 On target

Social Media Followers 2,880 1,500

A focus on social media has achieved increased the number of active “followers”

In-Person Visits 376,753 400,000 On target

Web Visits 275,398 300,000 On target

Active Volunteers 68 65 On target

Programs/Events/Classes 27,236 25,000

The DDCL library opening and subsequent reinstatement of programs has exceeded the KPI.

Artspace Mackay Current Exhibitions - Artspace Mackay Gallery One No Human Being is illegal (In all our glory) Deborah KELLY (Touring exhibition) Originally created for the 19th Biennale of Sydney (2014), this exhibition comprises 20 life-sized photographic portraits realised through ongoing discussion, exchange and art-making between the artist, the subjects and the contributors. The subjects represent a fascinating cross-section of contemporary Australia, with each portrait telling an intimate story of the subject’s life. Without the barriers of language, culture, religion, sexuality, gender or race, this collaged imagery confronts the viewer with the human narrative. Where are the originals? Once were photographs... Peter LYSSIOTTIS (Touring exhibition) Where are the Originals? slows down the frantic pace of photography in the modern era, pausing for a breath in our rush to capture every moment by taking an over-the-shoulder look at photography and interrogating it. Lyssiotis’ process of scratching, erasing, sanding and over-drawing an existing image is a way of drawing those photographs, which have been made and already reproduced back to their essence… light. Based on two series of works, these works look at the challenge of making visible that which the photographer has not foreseen, revealing, in the process, what was hidden in the original, with a view, always, to reach for those unexpected levels of poetry (and perhaps humour).

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Gallery Two A &B PROTECTION – Jud WIMHURST (in-house curated) As a firm believer in DIY, research and experimentation is an important part of Wimhurst’s practice and if that means sourcing a completely new material and exploring its capabilities or mastering a new technique, or even to make the necessary tools to do a specific job from scratch, then he does so. Conceptually, his sculptures are inspired by consumerism, design, pop culture, mortality and humour - and the point of which these themes may meet or intersect. Gallery Three Liminal spaces: escaping the frame (in house curated). Glenda HOBDELL. A new media installation by local artist Glenda Hobdell presents alternate views that are informed by the experience of two caves – one in Hungary, the other in Australia. A synthesis of immense hanging panels, animated videos, light projections and sonic effects reveal an interplay between light and dark, reflection and shadow, positive and negative, still and moving, physical and digital. Public Programs BMA Kidspace is Artspace Mackay’s ever-popular art, craft and music program for toddlers and their carers. The May 23 event attracted over 68 participants. Kids Art Club for Term Two conducted by Wanda Bennett, Pam Hutley and Jodie Kearns is proving to be very successful with great feedback received from parents. An artist talk with Peter Lyssiotis on May 28 attracted 20 interested participants.

Service/Activity YTD Achievement

May 17

YTD Achievement

May 16

Comment

Visitors: Artspace

5,247 7,096 Lower numbers than previous year due to month-long closure for refurbishment

Web Visits 1,290 1,697 Total Number of e-Newsletter Subscribers

1,797 1,276

Facebook Subscribers 4,562 1,687 A result of a planned strategy to improve social media engagement

Exhibitions 4 6 Public Program Participants

271 860 Lower numbers than previous year due to month-long closure for refurbishment

Public programs (inc tours, BMA Kidspace, workshops, exhibition openings, markets, etc)

10 5

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Community Engagement Status of Community Engagement (CE) Activities

Project Name: description of

activities

Department Area & Councillor

Current Action (What CE is

currently doing)

Future Actions

(What is the next CE step)

Charles Hodge Avenue & Malcomson Street intersection upgrade: planning consultation with residents and businesses regarding intersection upgrade (installation of traffic lights)

Engineering & Commercial Infrastructure

Northern Suburbs - Cr Justin Englert & Cr Fran Mann

Letters/Emails Stakeholder Liaison

Completion & archive

Sewerage Pump Station Upgrades: advise various residents of upgrade of sewerage pump stations


All Councillors Letters/Emails


Animal Management Strategy

Community & Client Services

All Councillors

Connecting Mackay Social Media Meetings Emails

Reporting

Fourways Flood Barrier Project: consultation with property owners regarding site visits by consultants, GHD


City - Cr Kevin Casey & Cr Amanda Camm


All Wheeled Sports Plaza

Development Services Northern Suburbs - Cr Justin Englert & Cr Fran Mann

Planning Letters/Emails Stakeholder Liaisons

Community Development Strategy


All Councillors

Connecting Mackay Letters/Emails Stakeholder Liaison

Connecting Mackay Letters/Emails Stakeholder Liaison

PayStay City Centre Parking Initiative


All Councillors

Letters/Emails Stakeholder Liaison


Bucasia Esplanade Shared Pathway Extension

Development Services Cr. Bonaventura & Cr. Gee


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activities



currently doing)

Future Actions


Beaconsfield Heights Roundabout and Intersection


Planning Planning

Northern Beaches Community Hub

Community & Client Services All

Councillors

Planning Planning

Davey Street - Water Main Upgrades



Letters Media Releases Emails


North Street Park Refurbishment engagement

Development Services

Western Region - Cr Ross Walker & Ayril Paton

Letters Connecting Mackay Stakeholder Meetings

Letters Connecting Mackay Stakeholder Meetings

CQU Sporting Precinct Community & Client Services All

Councillors

Planning Planning

Nebo Road Bore Upgrades


City - Cr Kevin Casey & Cr Amanda Camm

Planning Planning

Campwin Beach Pipeline Upgrade


Southern Region - Cr Martin Bella & Cr Karen May

Planning Planning

Glenella Road Upgrade (Civil Projects)



Engagement with stakeholders

Engagement with stakeholders

Mackay Fishing Strategy


All Councillors

Connecting Mackay Reporting


Tree Removal - Nebo Road Water Treatment Plant

Development Services City - Cr Kevin Casey & Cr Amanda Camm


Mansfield Drive Park Upgrade

Development Services Northern Suburbs - Cr

Planning Letters Connecting

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activities



currently doing)

Future Actions


Justin Englert & Cr Fran Mann

Mackay Stakeholder Meetings

Queens Park Adventure Playground Phase

Development Services City - Cr Kevin Casey & Cr Amanda Camm

Planning Letters Connecting Mackay Stakeholder Meetings

Land for Lease - North Mackay, Holack Street

Organisational Services Northern Suburbs - Cr Justin Englert & Cr Fran Mann

Letters Letters Emails Stakeholder meetings

Redeveloping the Mackay Waterfront


All Councillors

Letters/Emails Connecting Mackay Community Days

Letters/Emails Connecting Mackay Community Days

Bucasia Beach Swimming Enclosure

Development Services North Coast & Beaches - Cr Laurence Bonaventura & Cr Ross Gee

Planning Meetings Connecting Mackay Community Day Letters/Emails

Tender Assessment - Coastal and Inland Flood Hazard Adaptation Strategy


All Councillors


Coastal and Inland Flood Hazard Adaptation Strategy


All Councillors

Planning Connecting Mackay Letters/Emails Stakeholder Liaison

Mackay Regional Council Corporate Plan

Community & Client Services All

Councillors

Connecting Mackay Reporting

Ram Chandra Park Toilets - Slade Point


Letters Emails Community Meetings

Reporting

Vic Bridger Park - Calen Development Services North Coast & Beaches - Cr Laurence Bonaventura & Cr Ross Gee

Letters Emails Community Meetings

Reporting

21



activities



currently doing)

Future Actions


VMX - Mirani Community & Client Services

Western Region - Cr Ross Walker & Ayril Paton

Planning Face to Face meetings Letters Emails

0123456789

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Community Engagement Activities by Program 1 to 31 May 2017

22


Mackay Entertainment & Convention Centre and Events Overview

• MECC worked with a scheduled Morning Melodies promoter, and MRC Corporate Communications to run a world record attempt for the largest tap dance held in a single venue. 300 people attended with widespread community engagement and social media and general media coverage. The required number was achieved and this will be approved as a world record by the Guinness Book of Records in approximately four weeks' time.

• Circa and Sensory Circus held workshops coordinated by MECC staff at locations impacted by TC Debbie. In total over the 5 venues, 225 participated and the workshops were very well received.

• MECC team assisted and supported the highly successful Mackay Musical Comedy Players' production of Wicked, with over 4300 patrons attending.

Business Events Development

• The MECC hosted 5 conferences in the convention centre during May with a total of over 600 delegates, 600 of whom visited Mackay from outside the LGA

• Excellent feedback received from the 270 delegates to the Australian National Budgerigar Championships.

• The MECC will be hosting the Parks and Leisure Australia (Qld) Workshop and Tours late May/early June. The next scheduled Conference is for the Australian Water Association in July – 90 delegates.

• Hosted 5 members of the Australian Wagyu Association. Beginning negotiations for a possible community engagement activity next May around Wagyu.

• Submitted proposal to host the Australian Institute of Medical Scientists Conference June 2018 with 150 delegates from national/international origins. The proposal includes recommendations for utilising several regional conference venues. Competing against Whitsunday region to win the conference.

Festivals and Events

Festival of Arts With the departure of the Acting Festivals & Events Producer in late May, the Mackay Mazda Festival of Arts is now being produced and delivered by MECC Assistant Manager, Jemma Carey, due to run 7 – 16 July. The program is currently on sale, tracking well with the paid advertising to start June 1. The Comedy Club is selling strongly already. Global Grooves The team held its first community meeting to coordinate Global Grooves this month. Plans are underway to continue the growth of the event in 2017. Now in its 2nd year of Queensland Government funding, the event can continue to provide free stalls to NFP groups to take part in the celebration, sharing their culture and providing a fundraising platform for groups.

23


Target as at MAY 2017 Comments Number of Performances fully cost recovered

50% 50% On Track

Minimum number of catered functions (excluding performances)

140 99

The number of Catered functions is down but we expect to exceed 110 for the period (external Catering excluded)

Average attendance at events Auditorium 550 Auditorium 429

Target will not be reached but attendance numbers greater than this time last year which were 388 year to date.

Foyer/space 100 Foyer/space 256 On Track Halls 600 Halls 644 On Track One Hall only 200 One Hall only 311 On Track Number of non-utilised days less than

90 74 On Track

Number of Performances at the MECC

200 192 On Track

Number of Conferences/Expos 20 23 Exceeded Target

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 27

Performances only - not including conferencing. 10% or over only recorded.

Number of Student Attendances 2,000 1,936 On Track

Number of workshops > Youth 6 7 Exceeded Target

Number of engagement workshops/activities

5 8 Exceeded Target

Yearly occupancy of facility 175,000 154,670 Likely to fall short of

annual target

24


Customer Hire Satisfaction 80% 95% o On Track

Number of regional events assisted through either financial or in-kind assistance

6 15 Exceeded Target

Number of regional events ticketed 8 10 Exceeded Target

25


Corporate Communications and Marketing

Overview A focus for the month was the #Sweet Secrets promotional campaign with the aim to heighten awareness and economic importance of the local sugar industry. Twenty-one eateries from around the region participated in the novel but highly successful and cost effective campaign, which created a sense of urgency and positivity in the local community. A full debrief will be held with stakeholders to determine its success and whether there is merit to run it as an annual pre-sugar crush campaign. About 135 entries were received, with the winner to be announced in early June. In what is considered a significant milestone for council, the main Facebook page hit 20,000 followers in May. This places council’s social media platform among the top 4 of Queensland councils, excluding Brisbane and Gold Coast, Ipswich (30,400), Sunshine Coast (23,800), and Moreton Bay Regional Council (23.400) Staff delivered two separate presentations at conferences about how council utilised social media engagement during Tropical Cyclone Debbie. The presentations were well received and showcased council as delivering leading edge communication during a crisis. There were a number of major media issues and events during May. Corporate Communications worked with the MECC to run a world record attempt for the largest tap dance held in a single venue. 300 people attended with widespread community engagement and social media and general media coverage The advertising-marketing campaign was finalised for the Festival of Arts, which celebrates 30 years in July 2017. Extensive radio, television, prints and social media campaigns are scheduled to start in June. Extensive media campaigns were developed for PayStay, Greenmount Heritage Fair, Volunteers Expo and Works for Queensland projects. Collaboration with programs across council is underway to deliver a combined #MackayPride stand at the annual Mackay Show, similar to last year. The stand will be manned during the three-days, offering advice on a range of services, functions and events.

26


Website visits to council-owned websites

People are spending an average of 2mins.12 sec. on the corporate website

eNewsletter Subscribers as at May 2017

Artspace: 1797 (Last month: 1807)

Botanic Gardens: 1314 (Last month: 1311)

Community Development: 1275 (Last month: 1282)

Council Connect: 2639 (Last month: 2645)

Library: 2372 (Last month: 2380)

Creative Mackay Ebulletin: 1370 (Last month: 1384)

Recreation Services: 1215 (Last month: 1214)

Mackay Region Planning Scheme 1396 (Last month 1395)

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

Artspace MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

Sarina SugarShed

1,290

23,219

17 1,282

61,011

1,135

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Social Media trends

Facebook

Fans: 20,099 (as at end of May)

Page views: 2490

Twitter

Followers: 2,316

Instagram

Followers: 1,309

YouTube

Video views:779

Estimated minutes watched: 717

Linkedin

Followers:1,534

Top four engaged videos in - May 2017

VIDEO REACH VIEWS

Sweet Secrets major prize 10,500 views

Greenmount Fair preview video 10,800 views

Council Connect _water treatment 7,100 views

Works for Queensland funding video 5,400 views

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MRC social media followers for May 2017

As previously reported, Tropical Cyclone Debbie had a major influence on the significant jump in followers in March and April

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Advertising-Marketing & PR spend across all council programs to May 2017

Key campaigns delivered in Corporate Communications & Marketing ($44,800) Economic Development ($16,900) MECC ($26,900) and Business Services – Water ($11,900)

Still tracking well below overall budget, with another significant spend expected in June for Mackay Show stand, Festival of Arts, Pet Registration and Council Connect

Operational advertising spend 16/17 under budget X

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Emergency Management

Overview

The IGEM Disaster Management Officer Network Conference and LGAQ Disaster Management Conference were held at the MECC during this reporting period. Various Emergency Management practitioners and businesses from Queensland attended.

During the Emergency Liaison Officer (ELO) meeting and debrief it was identified that further ELO’s were required in further areas in Mackay. These include; Finch Hatton/Gorge, Coulston Park (top of Sarina Range), Koumala, Crediton, Eaton/Homebush, Keswick Island, Armstrong’s Beach, Sarina/Campwin Beach, Grasstree Beach and Hay Point.

The Emergency Management Team continues to provide support and advice to the Local Recovery Groups post TC Debbie. The last of the Counter Disaster Operational (NDRRA) costs have been captured and will be submitted to Queensland Reconstruction Authority in the next reporting period.

Cyclone Shelter training was conducted with another Council staff member volunteering to take on the role of Cyclone Shelter Manager.

Emergency Management Team staff attended the Australian and New Zealand Earth Fire and Rain Disaster Management Conference held on the Gold Coast. One staff member was a guest presenter for the Inspector General Emergency Management (IGEM), Mackay Disaster District Capability Review, presenting the local government perspective.

The Emergency Management Team is continuing the “Get Ready Mackay” message with a display at the Greenmount Homestead Heritage Fair.

Exercises

Nil exercises conducted for this period.

TC Debbie debriefs conducted for this reporting period have included;

• Cyclone Shelter debrief – 2nd May 2017• Mackay District Disaster Management Group debrief conducted 5th May 2017• Mackay Local Disaster Management Group debrief conducted 12th May 2017• Aged Care Facility debrief conducted 26th May 2017

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Emergency Management Capital Projects & Facility Upgrades

State Emergency Service

Project Phase

Phase %

Completion

Budget Time Comments

Ness Street SES Facility Upgrade Project

Plan and construction

20% The removal of the fuel tanks will commence on the 19th June.

River and Rainfall Alert Stations Project

Plan and construction

40% Equipment purchased and tender for installation being assessed.

Activity Event Comments Activations Rain event 4 x storm damage requests attended to – all leaking roofs to be

tarped Large animal down 1 x request to assist with a cow that had fallen into a gully. The

request was later cancelled by the caller. Emergency traffic

management 1 x request from QPS for emergency traffic management at an accident scent

Community events

Zachmach Challenge SES members provided assistance with communications and first aid

Wintermoon SES members provided assistance with first aid Public education

Swayneville State School Under 8’s

Sarina SES Group members attended the school

Ozcare The Local Controller visited with Ozcare and provided a presentation on volunteering for the SES

Administration Executive positions (recalled every 3 years)

The positions of Deputy Local Controller South and Central were interviewed and filled. Interviews were held for the position of Group Leader Sarina

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Membership numbers

As of 31 May 2017: 204

Please note that an audit of membership is currently ongoing. The audit is intended to help identify active and non active SES members. Those no longer active are being taken off the membership roll which is why it appears that membership numbers are dropping.

0

20

40

60

80

100

120

140

ArmstrongBeach

Calen CampwinBeach

Koumala Mackay Midge Point Mirani Sarina

33


Health and Regulatory Services

Vector Control The table below represents the mosquito control work carried out by the Vector Control team in April 2017.

Sites Inspected Sites Treated Hectares Treated 165 57 422 Ha

Licensing and Approvals Summary for Current Month

Premises Premises Inspected % Compliant

Level of improvement required to reach compliance

New and Renewal

Applications Approved

Minor # Major +

Caravan Park 1 100%

Accommodation 1

Food 45 60% 29% 11% 83

Outdoor Entertainment/Event Permit

6

Footpath Dining 2

Temporary Home 1

Skin Penetration 1 100% 1

Temporary Food 14 86% 14% 20

Total 61

114

# Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing a verbal direction, inspection report or letter. + Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing a notice or improvement notice.

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Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments 7 May 2017 Blacks Beach 10 dogs on leash, 2 cautions

10 May 2017 Sarina 6 dogs on leash, 2 infringements

14 May 2017 East Mackay 2 dogs on leash

17 May 2017 Slade Point 26 dogs on leash, 4 cautions

21 May 2017 Shoal Point 1 dog on leash

21 May 2017 Bucasia 2 dogs on leash

21 May 2017 Andergrove 1 dog on leash

21 May 2017 Mount Pleasant 2 dogs on leash

21 May 2017 Sarina 18 dogs on leash, 2 cautions, 1 infringement

23 May 2017 Sarina 6 dogs on leash, 2 cautions

23 May 2017 Sarina 2 dogs on leash, 2 cautions, 1 infringement

23 May 2017 South Mackay 12 dogs on leash, 1 infringement

25 May 2017 Marian 2 dogs on leash, 1 caution

25 May 2017 Sarina 2 dogs on leash

25 May 2017 South Mackay 10 dogs on leash, 1 infringement

Pest Management

• Baiting Programs for wild dogs and pigs in May 2017 – 51 hours spent. • 46 properties have been baited for wild dogs and pigs in 2017. • Surveying and spraying biosecurity risk weeds in May 2017 – 133 hours.

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Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals and events. School education includes responsible pet ownership and dengue fever awareness. Customer Requests Throughout May 2017, 1480 requests for service were received, compared with 1405 for May 2016. 83% were completed in nominated timeframes. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced.

Monthly

25

441

050

100150200250300350400450500

Food Training School sessions

Atte

ndan

ce Y

TD

Education & Training Sessions

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Infringements Activity

The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

50

150

250

350

450

550

650

750

Tota

l

Regulated Parking Infringements Issued

Infringements Issued

37


05

101520253035404550

Tota

l Local Laws, Environmental Health & Development Compliance

Infringments Issued

Local Laws Infringements Environmental Services Infringements

Development Compliance Infringements

Local Laws Infringements Environmental Services Infringements

Development Compliance Infringements

Animal not Registered (9)

Animal Wandering at Large (25)

Failure to Comply with a Compliance Notice (7)

Failure to Comply with Minimum Standards (1)

Overgrown Allotment on more than once in 12 months (2)

Illegal dumping (1)

Deposit Litter (2)

Fail to comply with Enforcement Notice (1)

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