communities of practice
DESCRIPTION
Proposal presentation for starting communities of practice in Non profit organisationTRANSCRIPT
Community of Practice ProposalLaunching Community of Practice in a Voluntary Welfare Organization
Nur Syahidah Alim | Nirmala Selvaraju
Agenda
Introduction to Case Study
CoP Implementation Framework Inquiry Phase Design Phase Prototype Phase Launch Phase Grow & Sustain Phase
Conclusion / QnA
TEACH Me Services
Aims at helping youths with special needs in maximizing their potential to lead dignified and independent lives.
Future intentions to become a research center.
Adopted an evidence-based practice (EBP) culture.
Consists of three departments: therapy support, education support, & counseling.
Here is the problem…
Does not practice capturing tacit
knowledgeNo time to share
High employee turnover
Formal systems of capturing tacit
knowledge
Creating time and space in sharing
knowledge
Retaining current employees, motivating newcomers
CoP Implementation Framework
INQUIRY PHASE
DESIGN PHASE
PROTOTYPEPHASE
LAUNCHPHASE
GROW & SUSTAINPHASE
• Community Identity• Organizational Strategy
and Value
• Discovery and Preparation
• Learning / Knowledge Sharing Activities
• Community Health Assessment
• Recruitment of Members• Community Citizenship
Ceremony• Community Cultivation
Inquiry Phase: CoP Identity
DOMAIN: Aims to build up the capabilities and establish a network among practitioners in TEACH Me Services, who are involved in dealing with existing and new cases.
COMMUNITY: Primarily targeted at practitioners in the Therapy Support, who are involved in designing effective and appropriate solutions for each case’s problem, which are seen through and evaluated through several follow-ups.
PRACTICE: The various case studies and issues that are currently facing or discussing at local and international context, with a particular focus on enhancing welfare and success of clients in TEACH Me Services.
Inquiry Phase: Strategy and ValueGOALS:
SPONSORSHIP: The Ministry of Community, Youth and Sports (MCYS) will provide sponsorship to support TEACH Me Services and the community.
CURRENT SUCCESS FACTORS:
• Short-term: helping with current challenges faced and providing expertise to fellow practitioners in TEACH Me Services.
• Mid-term: developing innovative solutions to address upcoming/new cases’ problems.
• Long-term: accumulating body of knowledge, which helps in enhancing capabilities as research center.
• High commitment and common interest in welfare and success of case.
• Recent adoption of evidence-based practice (EBP) culture encourages knowledge sharing and learning among practitioners.
Design Phase: CoP Cultivation
MEETINGS
• Meetings on 2nd Saturday of each month
• Face-to-face
PROJECTS
• Open discussion/sharing of case studies
ACCESS TO EXPERTISE
• Need to get rapid access to expert advice
• Regularly invite outside experts
RELATIONSHIP
• Opportunities to learn from and connect with people
INDIVIDUAL PARTICIPATION
• Open discussion
• Reward system is adopted
CONTEXT
• Create openness to learn and share knowledge
• Activities are integrated with work
• Visible to non-members
COMMUNITY CULTIVATION
• Need to track participation and usefulness of content shared
• Feedback system /AARs is adopted
CONTENT PUBLISHING
• Contents should be published frequently
• Brief summaries of each meeting will be shared online
• Level of access control is needed
OPEN-ENDED CONVERSATIONS
• Conversations are open-ended in meetings
• High commitment and interest are needed
• Repository is needed
Prototype Phase
NEED FOR COP
• To share the issue and case studies faced by therapists
• Finding solutions
ISSUE
• Maintaining details of cases
• No communication
ROLE
• Core group• Active• Occasional • Peripheral
LEARNING ACTIVITIES
• Exchange• Productive inquiries• Producing assets• Building shared
understanding• Formal access to
knowledge
LEADERSHIP ROLES
• Community leaders• Facilitator• Broker• Core group member• Subject matter expert• Technology steward
TECHNOLOGY
• Individual tools• Participation• Group tools• Asynchronous• Synchronous
SPONSORSHIP & ORGANISATION ISSUES
• Short-term, mid-term and long-term goals
• Sponsorship• Budget• Support• Technology
Launch Phase
Pre-launch meeting
Whole-community
launch
Invitation to the launch
Meeting logisticsOpeningSharing on CoP
Getting to know each
other
Grow & Sustain Phase
Types of Activities
• Open conversation• Motivation speech• World café• Case studies• Fish Bowl Technique
Community Health Assessment
• Regular updates• After Action Review
(AAR )• Conducting feedback
survey• Document management
Conclusion
“Knowledge only has true value when it is shared.”
Community of Practice (CoP) is the place where knowledge come as bud to the needed person and gets blossom in right hand and gives fruitful result
at right time.
Thank You!