communité messaging interaction center voicemail overview

University of MiamiTelecommunicationsVoice Messaging System305-284-6565 – Option 2Communité - MIC website Department of

Telecommunications

1Communité MIC 3.0

Communité Messaging Interaction

Center Voicemail Overview

http://www.miami.edu/index.php/telecommunications/comunite_voicemail/

New Features

Access Communité – MIC Voicemail Telephone User Interface (TUI)

Web Access

Overview

2Communité MIC 3.0

Main Menu – The main menu is reorganized and easier to use Change Status – Changing your status is now available from the Main

Menu Auto-Play – Automatically plays new messages when you log in Slow Down or Speed Up Messages – During message playback,

slow down or speed up messages as you listen Out of Office Greeting – Set a temporary greeting with a return date.

A temporary greeting will not delete your standard greeting. When deactivated reverts back to your standard greeting

Announcement Only – Allows you to play your greeting to callers but does not allow callers to leave a message (This might be helpful if your out of the office for an extended period of time)

New Features

3Communité MIC 3.0

Phone Access Numbers◦ Internal

Press the MESSAGE KEY on your phone or dial the access numbers below: Coral Gables: 8-3888 Miller School: 6-3888 Rosenstiel (RSMAS): 5-3888 Kendall Medical Center: 4-3888 UM Hospital: 2-3888 Satellite Locations: 2-3888 Bascom Palmer: 7-3888

◦ External Dial 305-284-3888 (Gables) or 305-243-3888 (Medical) Enter your mailbox number (your extension) + # Or dial your own phone number and press * when you hear your

greeting

By Web - www.voicemail.miami.edu

Access Communité MIC Voicemail

4Communité MIC 3.0

http://www.voicemail.miami.edu/

Your initial passcode is provided by a System Administrator. To obtain a new Communité – MIC passcode contact the IT

Service Center at 8-6565 Option 2 To change the Communité - MIC passcode go to

www.myum.miami.edu & log on with your CaneID & passcode. Click on “Voicemail Information” located under the “Personal & Biographical Info” in the lower right corner of the MyUM home page:

Communité - MIC Passcodes

5Communité MIC 3.0

http://www.myum.miami.edu/

Retrieve Messages and Faxes

Outbound Interactions

Change Status

Manage Personal Options

Manage Personal Groups

Main Menu

6Communité MIC 3.0

1.1 Voice MessagesDuring voicemail message playback, press any of

these keys:

1 Replay voicemail message 2 Forward message to extension 3 Play envelope information (date/time & phone number) 4 Slow down voicemail message playback 5 Reply to voicemail message 6 Speed up voicemail message playback 7 Delete this message, play next 8 Skip to next message, keep current message as New 9 Save current message

# Go to end of message 0 Repeat options

7Communité MIC 3.0

1.2 Managing FaxesDuring fax message playback, press any of these keys: 1 Receive fax 2 Forward fax to extension 3 Play envelope information 6 Play text in fax message body 7 Delete this fax, play next 8 Skip to next fax, keep current fax as New 9 Save current fax # Go to end of message 0 Hear more options or Repeat short list of optionsTo view the fax go to the MIC web page at: www.miami.eduDownload the fax to your PC, (right click on the file name and save it to your computer)

8Communité MIC 3.0

http://www.miami.edu/

Outbound Interactions 1 Send a message

◦ Send messages to other voicemail users

2 Place a call◦ On Network – you can dial phone numbers that are on the

5 digit dial plan

◦ Off Network – you can dial numbers that are part of the extended local calling area (Key West to Sebastian) or to a toll free number

9Communité MIC 3.0

3 Status Menu Plays your current “Status” to callers. Press 3 to change your status 1 Available 2 Away from Desk 3 At Lunch - return time 4 Do Not Disturb 5 Gone Home 6 In a Meeting - return time & date 7 Out of the Office - return time & date 8 Out of Town - return time & date 9 On Vacation - return time + Working at Home

Enter the time in military format. For example, 0830 (8:30am) or 1700 (5:00pm).

10Communité MIC 3.0

Personal Options 1 Manage Personal Prompts

1 Record your Standard greeting 2 Hear your Standard greeting 3 Record your Out of Office greeting 4 Hear your Out of Office greeting 5 Record your name 6 Review your name 7 Deactivate/Activate Out of Office greeting 9 Deactivate/Activate Standard greeting

2 Change PasscodeA valid passcode contain 4 – 10 digits. Enter your new passcode followed by #. Enter your new passcode once more to confirm.

Continued……………………..


Personal Options continued 3 Playback Options

1 Set Prompt Level For verbose (all prompts) mode, press 1 For brief mode, press 2

2 Sort messages To hear oldest messages first, press 1 To hear newest messages first, press 2

3 Play high priority messages (plays before other messages)

To activate, press 1 To deactivate, press 2


Personal Groups

If you regularly send messages to the same group of Communité - MIC users and/or personal contacts, this can save you time.

You can use personal groups to broadcast voicemail messages or forward voicemail messages, and faxes to the members of these personal groups.

Choose from these features:Add New Personal GroupReview Personal GroupsDelete Personal GroupsReturn to previous menu


To use the Communité - MIC Web Access you must first register & “claim” your mailbox. Go to www.myum.miami.edu & log on with your CaneID & passcode

Click on “Voicemail Information” located under the “Personal & Biographical Info” in the lower right corner of the MyUM home page:

Register for Communité - MIC Web Access

14Communité - MIC 3.0

http://www.myum.miami.edu/

Once you have “claimed” your mailbox you can go to the Communité MIC Access page at

www.voicemail.miami.edu

Check Messages by Web


http://www.voicemail.miami.edu/

Once you have accessed the page you may:

◦ Listen to and delete voicemail messages◦ View and manage faxes◦ Set your “Status”◦ Change your passcode◦ Add an Operator Number (“0” Option)◦ Create custom greetings (text to speech)◦ Create rules such as Forward or “Follow-Me” ◦ Create Personal Groups

Check Messages by Web


◦ Mailbox – Listen to, reply to or forward voice mail messages. Return calls, manage your Inbox and retrieve faxes

◦ Rules - Create custom rules that trigger when certain conditions are met, such as who is calling, time of day, and your current status

Web Basics


◦Address Book: Personal Groups – you can use personal groups to

broadcast voicemail messages or forward voicemail messages and faxes

Personal Contacts – allows you to add non-MIC users. You can dial personal contacts, forward messages, and add them to personal groups

MIC Directory - allows you to search for MIC Users by name or telephone number

Web Basics


◦Options: Forward Fax–sends faxes to a designated fax

machine after it sends a copy to your Inbox Telephone Interface– control prompts, set

greetings, prioritize messages and message information play back

Operator Target Number - is the number a caller is transferred to when they press '0‘ while listening to your greeting

Change Passcode – change your Dial-in passcode

Web Basics


◦ Double click on the message subject line to Listen to, reply to or forward voice mail messages.

◦ From this page you can also: Delete Mark messages as Read or Unread Clear your Message Waiting Indicator

Mailbox


◦ Play Messages - click the play button to listen to your message.

Mailbox Message


Reply - Choose the number at

which the system should call you to record your reply

Click Record/Send When the system calls

the telephone number, pick up the telephone and record your reply

Mailbox Message


Mailbox


Forward -messages to other MIC Users, Personal Contacts or Personal Groups

Type Name in the search box

Send your message with or without comments

Select Send

Mailbox Message


Return Call – Type the number you

want to call Choose the number the

system should call you at for the return call

Click Initiate Call

Create a Rule


The next few pages are examples of a Rules template.

Create simple or complex rules that trigger when certain conditions are met, such as who is calling, time of day, and your status.

Please refer to the online videos for further instructions at www.miami.edu/network

http://www.miami.edu/network

Select the options:

Select a Status: i.e. On vacation


Indicate start and end date and time


Type temporary greeting you would like played during this interval.

Please note: You must change your status before and after the designated time.


communité messaging interaction center voicemail overview

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