Communications Server “14” First Look

Agenda

• Introduction

• First look at Communicator “14”

• Voice Capabilities and Interoperability

• Developer Platform enhancements

• For more information

Evolution of Communications

Software-Driven Communications

1837

Network-Driven Communications

19841900 19621876 20011925

Authenticatio

n

Administratio

n

Storage

Compliance

Unified Presence, Inbox

and Contact Store

AudioConferencin

gE-mail and

CalendaringWeb

Conferencing Telephony

VideoConferencin

g VoicemailInstant

Messaging

Enterprise Communications Today

Authentication

Administration

Storage

User Experienc

eAuthenticatio

n

Administratio

n

Storage

UserExperienc

e

Authentication

Administration

Storage

User Experienc

e

Authentication

Administration

Storage

UserExperienc

e Authenticatio

n

Administratio

n

Storage

User Experien

ce

Authenticatio

n

Administratio

n

Storage

UserExperien

ce

Authenticatio

n

Administratio

n

Storage

User Experien

ce

Telephony and

Voicemail

InstantMessaging

E-mail/Calendarin

g

Unified Conferencin

g: Audio, Video, Web

Future of Communications

Unifi

ed M

ess

agin

g

En

terp

rise

Tele

phony

Inst

ant

Mess

ag

ing

Audio

/PS

TN

C

onfe

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Vid

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Confe

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E-m

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UCMA – Open Development Platform

Rich User Experience + Client API

Presence, SIP, Media

Active Directory, Security, Policies

Unifi

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an

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ent

Web

Confe

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Pers

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Chat

How is Microsoft UC different?The era of ‘mainframe economics’ in communications is overISV ecosystem - Business Process Integration

Off the shelf third party servers and OIP qualified HW

Third party end points and devices

Extensible communications platformOpen platform where a vibrant partner ecosystem can innovateIncreased value for IT professionalsOpen, horizontal, multi-vendor PC-like business modelStandard based interoperability with existing infrastructureOpportunities for partnersPlatform and standard based services

From LCS 2003 to OCS 2007 R2One strategy, one core team – stepwise build-up, fast

cycles5 versions already delivered in 6 years:

− LCS 2003 [2003]: built SIP/SIMPLE infrastructure for IM and presence (standalone server)

− LCS 2005 [2005]: introduced highly available pools− LCS 2005 SP1 [2006]: brought in high scale,

federation, PBX interop…− OCS 2007 [2007]: applied these core capabilities

to more than just IM, with audio, video and web – peer to peer and multiparty; and UCMA platform

− OCS 2007 R2 [2009]: rich voice features, mobile clients, platform enhancements…

Double digits growth every year for last three yearsMore than 70% of Fortune 100

Main investments in OCS 2007 R2Infrastructure:− 64 bits OS− Windows Server 2008− SQL Server 2008− CDR, monitoring, archiving

improvements− Simplified topologies, more roles but

less servers− Improvement of edge roles− CWA: deskshare, call-me-back− Code Gallery: webservice built on

top of the managed API

Collaboration:− PSTN audio conferencing bridge with

PIN (incl. strong authentication)− HD and VGA video− Persistent group chat− P2P and multiparty RDP desk

sharing− Presence federation with Cisco, IBM− Video interop (HP, Polycom,

Tandberg…)− XMPP gateway

Voice/telephony:− Faster call setup, improved media stack, lower

latency, standard conforming CNG− G.711 to Mediation Server on LAN− Direct SIP to IP-PBX− Media resiliency on signaling loss− Team calls, hunt groups, basic ACD with music

on hold and IVR− Boss-Admin scenarios, call delegation, admin

and attendant console− SIP trunking to carriers

Mobility:− Fixed mobile convergence: single number, single

voice mail− Performance improvements− Support for variety of device platforms

Platform:− First platform w/ Signaling, Media and Speech− Workflow integration

Agenda

• Introduction

• First look at Communicator “14”

• Voice Capabilities and Interoperability

• Developer Platform enhancements

• For more information

Next Generation CommunicationsFind and connect with the right people

Communicator “14”

• Connecting with anyone

• Connecting with everything you need

• Connecting from wherever you are

Next Generation CommunicationsFind and connect with the right people

Skill Search

•Keyword search

• Based on information in SharePoint

• Searches on skills, projects, interests

Next Generation CommunicationsCommunicate from familiar Office applications

Efficient Voice Mail

• Automatic indexed transcription

• Multiple language support

• Callback or send message

Next Generation CommunicationsFind and connect with the right people

Contact Card

• Outlook and Communicator

• Organization chart view

• May be pinned to desktop

Next Generation CommunicationsFind and connect with the right people

Location

• Auto-detected or user entered

• Visible by others unless disabled via privacy settings

• Used for Enhanced 9-1-1

Agenda

• Introduction

• First look at Communicator “14”

• Voice Capabilities and Interoperability

• Developer Platform enhancements

• For more information

17%

71%

12%

14 Delivers (2H 2010):• Enhanced 9-1-1 for North

America• Survivable Branch

Appliances• Call Admission Control• More & cheaper phone

models• Call Park, Malicious Call

Trace, and other features• Additional data center

survivability options

OCS 2007 R2• Single Number reach• Attendant Console• Response Groups• SIP Trunking• Dial-in audio

conferencing• Higher def video• Workflow activities for

UC

OCS 2007• “Anywhere Access”• IM & Rich Presence• Most common voice features• Unified messaging• Audio and video conferencing• Desktop integration

Critical Voice Feature Coverage in “14”Building on a robust foundation

Enterprise voiceConnecting from anywhere

• Fully Configurable with locations, topology, links, and limits for voice & video

• Dynamically enforced with full path assessed at session initiation

• If session would exceed limits, re-route or failure

• Voice calls may be re-routed to the PSTN

• May use different links for voice and video if desired; e.g., re-route video over Internet

• Emergency call and location conveyed from via centralized SIP trunk to 3rd party partner for PSAP routing

• No P-ANIs required• Integrated Location

Information Server (LIS)

• Locations can be based on subnet, switch, port,

WiFi access point• Mobility fully

supported, for hard phones and soft phones

• Survivable Branch Appliance (SBA) from multiple suppliers

• Includes gateway and software in an appliance form factor

• If WAN fails, branch clients use PSTN gateway in appliance for calls

• If appliance fails, branch clients use data center as backup

• Automatic failover and failback

Call Admission Control E-911 Branch Availability

Voice Features Disclosure at VoiceCon

Audiocodes, Dialogic, Ferrari, HP, and NET: Survivable Branch Appliances• Local telephony in event of WAN

outage• Many supporting upgrades from

existing qualified products

Aastra and Polycom: Optimized IP Phones• Common area and knowledge

worker• Conference room (Polycom only)

Connexon and Intrado: E-911 Routing

Quest and NICE Systems: Call accounting and recording

SIP Trunking Announcements: Currently 10 qualified vendors including Verizon, Swisscom, Sprint, and Global Crossing

Annual session includes full written response to mock IP Telephony RFP, including list and budgetary pricing

Microsoft participated in 2010 session with traditional PBX and IP PBX vendors

Full Microsoft written response is available by clicking “Learn More” at http://www.microsoft.com/communicationsserver

Microsoft response included full UC capabilities, not just VoIP, plus partner IP phones for all users specified, and was still shown to be the most cost effective

Replacing half of the IP phones with USB devices results in an additional 20% reduction in total system purchase cost

Full Microsoft RFP response available for download. See “For Additional Information”

Partner Announcements VoiceCon IP-PBX RFP

– Will be available in W141 – Last update

Price

High

Mid

Polycom CX700¹

Office desk(Low)

Office desk(High)

Common Area

Conference Room

Polycom CX500

Aastra 6725 iPPolycom CX600

Aastra 6721 iP

Polycom CX3000

Microsoft®

Office Communicator

OPTIMIZED FOR

W14 ‘Optimized for’ IP Phones

Location

Architectural Enhancements• Streamlined server deployment

− Eliminated need for standalone mediation− Co-location of all server roles except monitoring

• Data center disaster recovery options− Single pool split across separate data centers− Automatic failover to secondary data center

• Multi-level monitoring and alerting− Hardware and software component− Pool level via synthetic transactions− End to end service level

VOICE− OCS voice networks with any PBX− Direct SIP for signaling − G.711 & other standard codecs

CONFERENCING− OCS conferencing connects to any PBX− Direct SIP for signaling − G.711 & other standard codecs

PRESENCE− OCS presence is available to any PBX− SIP verbs to get and set presence

Note: Voice and conferencing via certified gateway if PBX does not natively support Direct SIP

Direct SIPOCS PBX

CONFERENCING

Direct SIPOCS PBX

VOICE

SIP get and set

PRESENCE

OCS user PBX user

PBX user w/ OCS conf

OCS PBX

PBX user w/ OCS IM/P

PBX InteroperabilityFor Customers not yet ready to replace PBX

PBX phone automatically called upon meeting join

PBX InteroperabilityStreamlining Unified Conferencing for PBX phone users

PBX InteroperabilityCommon Options Chosen by Customers

1. Full UC with legacy phone elimination

Communications Server connects to PSTN or PBX via SIP Trunking, Direct SIP or gateway. User’s DID homed on Communications Server, user provided with optimized device.

2. Full UC with legacy phone left in place for transition period

Same as above, but with the PBX phone left in place for transition, often with with Simultaneous ringing used to have both Communicator and PBX phone ring.

3. Legacy phone with OCS unified conferencing

Office Communications Server connects to existing PBX systems via Direct SIP or SIP/PSTN gateway. Communicator allows user to “Join From” their PBX phone when in audio conferences

Agenda

• Introduction

• First look at Communicator “14”

• Voice Capabilities and Interoperability

• Developer Platform enhancements

• For more information

Developer PlatformIntegrate Communicator experiences into applications

Drag and Drop UI controls

•Silverlight & WPF support•Find/Browse people•View availability, photo, location•Check contact card •Click to communicate

Developer PlatformMake conversations contextual

Links and data sent with invite

• Link displayed in conversation history• Click to browse to same URL or

launch same program.• View contextual data directly

Developer PlatformExtend the Communicator experience

Communicator extension points

• Host and run custom apps in:• Conversation window extension• Contact Card extension

• Extend menus to launch custom apps

Your Silverlight application can run here and have API

access to the conversation

For More InformationEvaluate communications investments holistically

Messaging, telephony, IM, audio, video, and web conferencing

Single identity and managed directory Put the person at the center of your focus

Additional resources− Microsoft Communications Server “14” First

Lookhttp://www.microsoft.com/communicationsserver/

− Partner Announcement Overview and linkshttp://blogs.technet.com/uc/archive/2010/03/23/partners-announce-solutions-to-complement-microsoft-communications-server-14.aspx

− Microsoft RFP Response download available from the “Learn More” page http://www.microsoft.com/communicationsserver/

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© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.