communication

The term ‘communication’, derived from a Latin term ‘communicare’.

The exchange of information, ideas, and knowledge between sender & receiver.

Two way process.

Importance

• Human relationship

• For connecting with others

• Sharing values

• Pass a message

Communication tools

• There are a number of communication tools that will help more effective in our work.

• Communication tools are necessary to develop our skills.

Types

Fax

Tele conferencing

Video conferencing

Teletext

Videotext

Bulletin board services

fax [facsimile]

• Telephonic transmission of scanned printed material (both text and images)

• A telephone number associated with a printer or other output device.

advantage

• Fax is great for sending signed documents from one location to another very rapidly.

• Most businesses use this service to send or receive forms, receipts, contracts and any legal documents.

Tele conferencing• Teleconferencing refers to holding a

conference with a group of people.

• A teleconference is a telephone meeting among two or more participants.

• A teleconference can be an audio

conference.

advantage

• The advantage to teleconferencing is its flexibility.

• Reduces Travel

• Saves Time

• Streamlines Costs

• Enhances Productivity

Video conferencing

• Videoconferencing is also known as video teleconference.

• Videoconferencing differs from videophone calls in that it's designed to serve a conference or multiple locations rather than individuals.

advantage

Significant Travel Savings

Improved Communication

Increased Productivity

Conferencing Quality

teletext or videotext

Teletext, another name for Videotext, a broadcast information service.

Teletext is a television information retrieval service.

It offers a range of text-based information, typically including news, weather and TV schedules.

The first test transmissions were made by the BBC in 1973.

Bulletin board services

• A bulletin board service, is a computer system running software that allows users to connect and log into the system using a terminal program.

• Ward Christensen coined the term "bulletin board service" as a reference to the traditional.

Communication techniques

Good communication is the basic building-block of participation

By using both formal methods and taking informal opportunities to communicate with people you will be able to improve your understanding of the situation and build the kind of relationships needed for successful participation.

Communication is a two-way process and involves listening, learning and adapting on your part.

Your personal behaviour and attitudes will determine the quality of the communication and your relationship to the people with whom you are communicating.