communication theory- umass/boston - group presentation

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ommunication Theory- UMass/Boston - Group presentation


  • 1. Communication Theory Fall 2013Kristen Niarchos & Debra Mascott

2. Overview Health Literacy: National health initiative from US Dept. Health & Human Services (The Healthy People 2020 Initiative) called Ask Me ThreeTM Improve communication between patients and physicians, nurses, clinicians, etc. Promote understanding, health safety and outcome Be a member of your own health care team 3. 4. Discussion Did the doctors message change after being asked one of the three questions? Do you think the presence of a family member was helpful to the conversation? What do you think are the reasons for limited healthcare literacy? 5. Communication Asking these three questions can ensure good fidelity, encoding and feedback between healthcare practitioners and patients Having a family member or other support person presence can help facilitate both comprehensive and critical listening Make the most of the typical healthcare channel and setting by taking notes to aid your recall of the conversation 6. Ask Me Three 1. What is my main problem? 2. What do I need to do? 3. Why is it important for me to do this?


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