communication strategies for organizational success
DESCRIPTION
by Amy Wartham presented to the Charlotte Chamber's Survive & Thrive! Breakfast in June 2012TRANSCRIPT
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Communication Strategies for Organizational Success
June 13, 2012Amy Wartham, Director of Corporate Training
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“The single biggest problem in communication is the illusion that it has taken place.”
~ George Bernard Shaw
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When Communicating …
55% is body language 35% is tone of voice
10% is words
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Communication has to be a two-way street
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Barriers to Communication
• Noise
• Language
• Distance
• Perception
• Ego
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So what can I do to be a better communicator?
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When Communicating …
55% is body language 35% is tone of voice
10% is words10% is words
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When Communicating …
55% is body language
35% is tone of voice35% is tone of voice
10% is words
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Basics of Speaking
What we say may not be what people hear!
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C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Listening
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C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Listening
Recognize that listening is not simply waiting for your turn
to talk!
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While Communicating… remember
55% is body 55% is body languagelanguage
35% is tone of voice
10% is words
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C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Body Language
• Signs • Gestures• Posture• Eye contact• Movement
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C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Body Language
Tightly folded arms and crossed feet: Skeptical/defensive*
*This language is also used when the person is feeling cold,
so be cautious with your interpretation.
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Chin stroking: Making a decision
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Fist on cheek, index finger pointing upward: Listening
with interest
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Hands clasped at chin, elbows on table:
Defensive/evaluating
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Rubbing hands together:
Excitement/optimism
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Hand over mouth: Skepticism, evaluation, or
suppressing deceit
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Finally,
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Now, go get started!