communication skills for everyone (drupalsouth edition)
TRANSCRIPT
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Communication skills for everyone
Donna Benjamin@kattekrab
DIAMOND SPONSOR PLATINUM SPONSORS GOLD SPONSOR
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Communication skills for everyone
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Photo by Boris Baldinger
DonnaBenjamin
● Project lead
● Board member
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Stagecraft
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to knowthyself
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By Marko Ercegović, EXIT Festival AudienceCC BY-SA 3.0 Wikimedia Commons
know thy audience.
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By Petar Milošević (Own work) Fountain pen writing (literacy)CC BY-SA 4.0 Wikimedia Commons
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Listening
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5 Types of Listening
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By TigTab Shepard Fairey in Hosier CC BY-SA 2.0 Wikimedia Commons
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“As many as five generations with diverse communication appetites
make up today’s workforce.”
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The What
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The How
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The Why
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By Tony WebsterBNSF Communications TowerCC BY-SA 2.0 Wikimedia Commons
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How do we communicate?
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listen, hear, understand, grasp, comprehend, observation, read, question, speak, gesture,
facial expressions, tone of voice, penguin clarity, concise, friendliness, confidence, honesty, respect, empathy, open minds,
enthusiasm, precision, acknowledgement, reaction, response, elephant, appropriate language, feedback, constructive critique.
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the Medium isthe Message.
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Speeches, presentations, emails, chat, text, phone calls, video, audio, books, newsletters,
conversations, dialogues, monologues, performances, blogs, websites, social media,
signs, banners, billboards, notice boards, white boards, art, design, graffiti, stories,
film, tv, radio, podcasts.
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What makes someone a great communicator?
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What makes someone a great communicator?
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If you want to make a difference instead of make a point,
make sure you have a call to action.
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So...
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What?
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What? Listening
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What? ListeningHow?
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What? ListeningHow? Daily practice
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What? ListeningHow? Daily practiceWhy?
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What? ListeningHow? Daily practiceWhy? Have more impact
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Practice empathetic listening every day.
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Questions?DIAMOND SPONSOR PLATINUM SPONSORS GOLD SPONSOR
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References