communication skills and training
TRANSCRIPT
-
7/28/2019 communication skills and training
1/27
-
7/28/2019 communication skills and training
2/27
Group Members
Syeda Maliha Mehbooob
Syeda Anam Mehboob
Waleed Fazal
M.Faizan Ashraf
Abdul Nasir Enam
Fahad Yaqoob
-
7/28/2019 communication skills and training
3/27
Communication skills & Training
1. Introduction of Communication skills
2. Training Session
Speaking
Visual image
-
7/28/2019 communication skills and training
4/27
Communication
Skills
-
7/28/2019 communication skills and training
5/27
Communication is a series of
experience of
HearingSmell
Seeing
TasteTouch
-
7/28/2019 communication skills and training
6/27
Communication Skills
Communication skills is the ability to use
language (receptive) and express
(expressive) information.
Effective communication skills are a critical
element in your career and personal lives.
-
7/28/2019 communication skills and training
7/27
Communication Goals
To get and give
information
To persuade
To ensure understanding
To get action
To change behavior
-
7/28/2019 communication skills and training
8/27
Most Common Ways to Communicate
Speaking
Writing
VisualImage
Body
Language
-
7/28/2019 communication skills and training
9/27
Types of Communication
On the basis of organization relationship Formal
Informal
On the basis of Flow Vertical
Crosswise/Diagonal
Horizontal
On the basis of Expression Oral
Written
Gesture
-
7/28/2019 communication skills and training
10/27
The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)Barrier
Barrier
Medium
Feedback/Response
-
7/28/2019 communication skills and training
11/27
Barriers to Communication
Semantic Barriers
Emotional Or Psychological Barriers
Organizational Barriers
Barriers in Superiors
-
7/28/2019 communication skills and training
12/27
Semantic Barriers
Symbols with different meaning
Badly expressed message
Faulty translation
Unclarified assumption
Specialists language
-
7/28/2019 communication skills and training
13/27
Emotional Or Psychological Barriers
Premature evolution
Inattention
Loss of transmission & poor retention
Undue reliance on the written word
Distrust of communication
Failure to communicate
-
7/28/2019 communication skills and training
14/27
Organization Barriers
Organizational policy
Organization rules & regulation
Status relation
Complexity in organization
-
7/28/2019 communication skills and training
15/27
Personal Barriers
Barriers in Superior
Attitude of Superior
Fear of challenge of authority
Lack of time
Lack of awareness
Barriers in Subordinates
Unwillingness to communicate
Lack of proper incentive
-
7/28/2019 communication skills and training
16/27
We need to improve communication... as
70 % of our communication efforts are: misunderstood
misinterpreted
rejected distorted or
not heard
6 people talking in a 2 people
conversation!!
-
7/28/2019 communication skills and training
17/27
Hearing Vs Listening
Hearing Physical
process, natural,
passive
Listening Physical as
well
as mental process,active,
learned process, a skill
-
7/28/2019 communication skills and training
18/27
What makes a good communicator?
Clarity
Integrity Timing
Adequacy
-
7/28/2019 communication skills and training
19/27
Tips to good communication skills
Maintain eye contact with the audience
Body awareness
Gestures and expressions Convey one's thoughts
Practice effective communicationskills
-
7/28/2019 communication skills and training
20/27
Training Session 1
Speaking
Selection of participants
Rapid fire Q&A
Time duration 30 sec
-
7/28/2019 communication skills and training
21/27
Training Session 2
Visual image
Selection of participants
Selection of image
Write anything funny
Time duration 3 minutes
-
7/28/2019 communication skills and training
22/27
What does the graphic tell you about thisspeaker
-
7/28/2019 communication skills and training
23/27
Two presenter..?
-
7/28/2019 communication skills and training
24/27
4 Presentation in a week..?
-
7/28/2019 communication skills and training
25/27
Describe yourself..?
-
7/28/2019 communication skills and training
26/27
Now you have 3 minutes to write
-
7/28/2019 communication skills and training
27/27
Thanks