communication & presentaion skills
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One Day Training Workshop on
HR DepartmentCCL Pharmaceuticals Pvt.) Ltd.
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WORKSHOP CONTENTS:
What is Effective Communication? Barriers to effective communication and means to overcome them. Importance of verbal and nonverbal communication Using active listening techniques to build rapport with your colleagues and clients Nurturing your telephone etiquettes Email Etiquettes Importance of presentation skills Stage fright and nervousness 10 dos and donts of presentations Voice dos and donts How to prepare effective visual aids for presentations Dress up appropriately but comfortably Feedback from the Trainer & Participants
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Communication Skills
Communication is a process whereby information is imparted by a sender to a receiver via a
medium. There are auditory means, such as speaking, singing and sometimes tone of voice,
and nonverbal, physical means, such as body language, sign language, eye contact, walking or
the use of writing. Communication is defined as a process by which we convey meaning in an
attempt to create shared understanding.
We learn basic communication skills by observing other people and modeling our behaviors
based on what we see. We also are taught some communication skills directly through
education, and by practicing those skills and having them evaluated.
Communication Process
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Non Verbal Communication
Body language: gestures, posture (e.g. cross arms), facial expressions and eye contact,
clothing, hair styles, silence, space, tone, handwriting, symbols and signs. The total impact of a
message is about 7% verbal (words only) and 38% vocal (including tone of voice) and 55% non-
verbal.
Types of Listening
1: Appreciative:Listening for pleasure; movies, comedy, plays etc.
2: Empathetic:Listening to provide emotional support for speaker
3: Comprehensive: Listening to understand the speakers message
4: Critical:Listening to evaluate a message
Good Listening Skills
Good listening skills make workers more productive. The ability to listen carefully will allow
you to:
Better understand assignments and what is expected of you Build rapport with co-workers, bosses and clients Show support Work better in a team-based environment Resolve problems with customers, co-workers and bosses Answer questions Find underlying meaning in what other say
How to Listen Well
The following tips will help you listen well. Doing these things will also demonstrate to the
speaker that you are paying attention. While you may in fact be able to listen while looking
down at the floor, doing so may imply that you are not.
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Maintain eye contact Dont interrupt the speaker Sit still Nod your head Lean toward the speaker Repeat instructions and ask appropriate questions when the speaker has finisher.
A good listener knows that being attentive to what the speaker doesnt say is as important as
being attentive to what he does say. Look for non-verbal cues such as facial expressions and
posture to get the full gist of what the speaker is telling you.
Barriers to Listening
Beware of the following thing that may get in the way of listening.
Bias or prejudice Language differences or accents Noise Worry, fear, or anger and Lack of attention span
Listening Starts Early
If you have children you know what its like to feel like you are talking to a wall. Kids have an
uncanny ability to appear to be listening to you while actually paying no attention at all. While
this is something that may pass with age it is important to help children develop good listening
skills early. Thy will do better in schools and you will keep our sanity. As the SCANS report
points out, good listening skills will prepare children to eventually succeed in the workforce.
When you tell your child to do something, ask him to repeat your instructions Teach your child to maintain eye contact when talking to or listening to someone Read out loud to your child and then engage her in a conversation about what you have
read, and
Engage your child in age-appropriate activities that promote good listening skills.Active Listening
Here are some tips to help you learn to improve your listening skills:
Listen for verbal clues. Your teacher will emphasize any important terms and concepts Watch for nonverbal clues. Eyebrow, hands, pauses, eyes: these features all show
expression when your teacher makes an important point
Be mindful of your own reactions. When your teacher says something that soundinteresting, curious, or surprising, go ahead and nod or smile. If the teacher says
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something boring or unpleasant, try not to have an ugly response. Why? To keep
yourself on track. As long as you are managing your reactions, you are still listening.
Avoid making predictions. If we think we know what someone is about to say, we stoplistening and start drifting.
Focus on the words, not the person. Dont get distracted by an ugly dress, weirdhairstyle or goofy tie.
Dont get caught up on one detail. Stay on pace Dont let your mind wander. Put that food, person, music, or daydream out of your
head and save it for later.
Telephone Etiquettes
20 Telephone Etiquette Tips for Customer Service
1. Make sure you speak clearly and are smiling as you answer the phone; also identifyyourself
2. Before placing a caller on hold, ask their permission first and thank them3. It is better to return a call than to keep someone on hold too long. If the phone rings
back to you, youve kept them on hold too long
4. Do not forget to return the call as you promised5. Do not permit the phone to ring into the office more than three times6. Always use a pleasant congenial and friendly tone7. Never interrupt the person while he/she is talking to you8. Never engage in an argument with a caller9. Do not handle an unhappy callers concern openly at the check-in/check-out counter
or desk
10. Do not make it a habit of receiving personal calls at work11. Do not answer the phone if you are eating or chewing gum
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12. Do not give the impression that you are rushed. It is better to return the call when youcan give the person the time they need to handle the reason for their call
13. Learn how to handle several callers simultaneously with ease and grace14. Return calls promptly that have been left on voice mail.15. Always get the best number (and an alternate) and the best time to have a call
retuned to the caller, especially if a manager or another team member must return
the call
16. Do not ever leave a message with someone else or on a voice mail regarding details ofa delinquent account. Instead, leave a message asking the person to call the
Accounting Department.
17. Always make collection calls in private and away from the patient flow or public area18. If possible, provide a telephone for customers/clients to use. An area providing
privacy is preferred
19. Do not call a customer or clients home before 8:00 am or after 9:00 pm, unless theyhave given you permission to do so
20. When hanging up the phone, make sure the caller or person called hangs up first ofthe phone is slammed on the receiver. Otherwise, always hang up the phone gently.
10 most Common Grammar Errors and How to Avoid Them
Error No.1: Lack of Subject/Verb Agreement
In the present tense, subjects and verbs must agree in number. That is, a singular subject
requires a singular form of the verb, and a plural subject requires a plural form of the verb.
Agreement error: The instructions is confusing.
Correct: The instructions are confusing.
Agreement error: One of these orchids bloomat night.
Correct: One of these orchids blooms at night.
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Error No. 2: Past Tense Error
Regular past tense verbs end in ed (smiled, developed), while irregular past tense verbs
change form (freeze/froze, catch/caught).Be especially careful not to omit the ed ending on a
regular verb.
The past participle form of a verb combines with helping verbs like has or have; it can also be
used as an adjective. The past participles of regular verbs end in ed, just like the past tense
(smiled/has smiled, developed/has developed). The past participles of irregular verbs like the
past tense often change form (froze/has frozen, ran/has run).
Error No. 3: Run-on Sentence or Comma Splice
A run-on sentence incorrectly runs together two independent clauses without a conjunction or
punctuation. A comma splice incorrectly joins two independent clauses with a comma but no
conjunction.
Error No. 4: Sentence Fragment
A sentence fragment lacks a subject, a verb, or both. It cannot stand alone as a sentence.
Past tense error: During the lecture, she ask many questions.
Correct: During the lecture, she asked many questions.
Past tense error: When he propose, Carla say no.
Correct: When he proposed, Carla said no.
Past participle error: Ivan is a qualify paramedic.
Correct: Ivan is a qualified paramedic.
Past participle error: The dogs have drank all their water.
Correct: The dogs have drunk all their water.
Run-on sentence: Poetry isnt dead its alive and well.
Correct: Poetry isnt dead; its alive and well.
Correct: Poetry isnt dead; on the contrary, its alive and well.
Comma splice: My friend Bob is a genius, hes especially good at math.
Correct: My friend Bob is a genius. Hes especially good at math.
Correct: My friend Bob is a genius; hes especially good at math.
Correct: My friend Bob is a genius, and hes especially good at math.
Sentence Fragment: The dance troupe that visited our campus.
Correct: The dance troupe that visited our campus was inspiring.
Sentence Fragment: Studying all night long.
Correct: We stayed up studying all night long.
Sentence Fragment: Because he is allergic to peanuts.
Correct: Because he is allergic to peanuts, he cannot eat that sandwich.
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Error No. 5: Pronoun Error
The most common pronoun errors are pronoun/antecedent agreement errors and case errors.
Pronouns must agree in number with the noun (the antecedent) to which they refer. If that
noun is singular, the pronoun must be singular; if that noun is plural, the pronoun must be
plural.
Pronoun case refers to the different forms of pronouns, which depend upon their parts of
speech in a sentence.
Error No. 6: Apostrophe Error
Use apostrophes to show possession: adds after a singular noun or plural noun not ending in
s; add after a plural noun ending in s. Do not use an apostrophe after a possessive pronoun
(my, mine, our, ours, his, hers, its, their, theirs).
Error No. 7: Comma Error
Watch out for these most common comma errors.
Error No. 8: Illogical Verb Tense Shift
Pronoun error: There is a strong bond between he and I.
Correct: There is a strong bond between him and me.
Pronoun error: Her and me will be taking turns driving.
Correct: She and I will be taking turns driving.
Apostrophe error: His parentscabin is in Utah. (two parents)
Correct: His parentscabin is in Utah.
Apostrophe error: The company is moving itsheadquarters.
Correct: The company is movingitsheadquarters.
Missing commas in a series of items
Comma error: I ordered a salad hamburger and French fries.
Correct: I ordered a salad, hamburger, and French fries.
A missing comma after an introductory dependent clause
Comma error: Because he is ill he will not golf today.Correct: Because he is ill, he will not golf today.
A missing comma between two independent clauses joined by a coordinating conjunction
Comma error: Stars and planets fascinate her so she wants to be an astronomer.
Correct: Stars and planets fascinate her, so she wants to be an astronomer.
Missing commas in non-restrictive clauses
Comma error: My car which is a Volkswagen gets good gas mileage.
Correct: My car which is a Volkswagen, gets good gas mileage.
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A verb tense shifts occurs when the writer switches from present to past or from past to
present without a good reason.
Error No. 9: Misplaced or Confusing Modifier
To avoid confusion, modifiers must be placed next to the word they modify and must clearly
refer to a word in the sentence.
Presentation Skills Success
First Rule of Great Presentation
A great presentation does not just happen. It is planned, rehearsed then delivered with flair. A
good presenter is one who learns the skills of presentations- not one who hopes for talent to
carry them. Public speaking is a set of skills not a talent. You can be a good presenter if you
learn the skills for presentation success. You will be a great speaker if you learn from every
presentation you deliver. Great presenters start as poor speakers- then they get better.
Learn from other Great Speech Makers
Who are the public speakers you admire? Ask yourself why you admire them. What techniques
do they use in their speeches that you can use? What principles can you adapt to your
presentations? It could be a great political leader, business executive or innovator. Whether it
is a Churchill, Henry Ford or Einstein ask yourself, Why does their delivery work so well? How
can I use that technique or principle in my speech? Look for the skills they used and make
them your own.
Purpose of your presentation
Imagine that you have been scheduled to speak to a group. An important question for you to
review is Why am I delivering this presentation? Dont answer, Because I was asked.
Instead ask why does this group need to hear from you? What message is so important that
Tense Shift: We drove to the lake, and Joe dives right in.
Correct: We drove to the lake, and Joe dove right in.Correct: We drive to the lake, and Joe dives right in.
Misplaced modifier: At five years old, my father taught me to ski.
Correct: When I was five years old, my father taught me to ski.
Confusing modifier: Strip mining the hillsides, many acres were left bare.Correct: Strip mining the hillsides, the coal company left many acres bare.
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you must take their time to speak to them? You must be clear on the purpose of your speech
before you can write it. Please dont give a speech just because you are the boss. Dont waste
their time and embarrass yourself. Have something worthwhile to say. If you start by knowing
what you want to happen then you will begin to create an effective speech.
Your audience is the reason you are there
Understand your audience. What do they want? Why would they listen to you? If you want to
reach them with your presentation you must reach them through their needs. While you are
talking they are asking themselves, Whats in it for us? If you have not spoken to this group
before, interview a few of them before your presentation. Mention the names of some
audience members during your presentation. It will help you connect with the group.
Presentation Structure
There are many presentation structures that you can choose from. When you speak to a
business group the most effective approach is to state your conclusions first, the actions
required then follow with supporting information. That would be an effective business speech.
The most boring and ineffectual presentation style to use with a business group is the scientific
method that many of us learned in school. The scientific method starts with a problem,
followed by a hypothesis, a method, results and conclusion. That sounds logical but most
people in business today do not have the patience to listen to that litany. We want the answer
first, Speak dont lecture.
Q&A structure
Another simple presentation structure that works is to tell your audience that you will answer
the most common questions you have heard. Then you state the question and answer it. This is
one of the easiest ways to give a speech. It sounds like a conversation and you will find it easier
to remember. All you need to remember are the questions because you already know the
answers. The best speech feels like a conversation.
Pain and Relief
An effective sales technique is to first reveal or describe their pain, fear or problem. Then you
offer the relief to the pain. The relief from pain and desire for pleasure are powerful
motivators. Just dont dwell on the pain too long.
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Illustrating your main points
We need images to understand. A good image for the accountant and numbers type is a chart.
Bankers, financial planners and money folk love charts and graphs. Use pie charts, bar graphs
and piles of coins to illustrate and emphasize your points when talking to financial types.Images can contribute more to the success of your presentation then words.
Telling Stories
Tell stories. Paint word pictures that create images in the listeners minds. If they can see it
they are more likely to understand and remember your message. The best public speakers are
storytellers. Use stories and anecdotes to illustrate and reinforce the main points of your
presentation. Learn to master the skill of storytelling. Listen to the newscasters, entertainers
and other speakers.
The best stories are personal. Because they are yours they are easier to remember and they
make your presentation unique. We listen to stories. We hate lectures. If you forgot that lesson
just ask your kids. The way to find personal stories that can be used in your presentations is
to write them down. Make a list of significant things that happened to you and those around
you; the first time the best, the worst, the biggest mistake, the best break, the greatest ah -
ha, the funniest moment, the most frustrating incident, the dumbest thing you did, the most
embarrassing moment
The things that hurt you the most make the best stories to tell in your presentations. Rehearse
your stories to edit them down into a short story that is easy to listen to. The hardest thing for
you might be to leave out details. The hardest thing for your audience is listening to you
describe unnecessary details. Just make the point.
Research your presentation
Get your facts straight. Dont stand there saying, I think so or Imnot sure. Dont lie and
pretend to know something you do not. So spend time collecting and confirming your
information. Too many public speakers are quick to present their opinions without providing
clear substance. Avoid that trap.
Be careful of presenting hearsay as evidence unless you preface it as that. You might
interview customers for their comments or check with the front lines for their unofficial
feedback. That is ok but present it honestly. Do a quick search on one or a few of the Internet
search engines to find some new insights on the topic of your presentation. These internet
facts might not be confirmable so present them as what you found Stuff from the Internet.
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Test for relevance
Review your speech for relevance to your audience. After every statement that you plan to
make ask yourself, So what? Because that is what your audience will be asking. If you cannot
answer this question clearly or succinctly then rework it or remove it from your speech. Whatdo you want them thinking, Yeahright on! or So what?
Remembering your speech
The best public speakers do not memorize their presentation. Instead know your topic and the
issues. Then make notes for yourself. But dont read your speech. That is so boring. Instead
write key words that remind you of your messages. Write your speech notes on index cards.
That is much easier to handle instead of fumbling with a sheet of paper.
Rehearsing your presentation
Rehearse your speech on your feet at least three times. It is okay to rehearse parts of it in your
car or sitting at your desk. But because you will deliver in on your feet you rehearse the
speech on your feet. It feels different when you speak on your feet. Get used to the feel of
delivering your presentation. The best way to reinforce a set of skills is by repeating the pattern
the way you plan to deliver. Golfers and musicians rehearse their patterns so the skills of the
big day are natural to them.
The fear of public speaking
Studies show that our number one fear is the fear of public speaking. Hard to believe but it is
more prevalent than the fear of death. If you have a fear of public speaking or feel some
anxiety you are not alone. Even great speakers like Churchill experienced this fear. But he
worked on his delivery skills so he could deliver even when he was nervous. The fear of public
speaking might be with you forever. But your audience does not need to know.
Overcoming the fear of public speaking
In most cases the symptoms of the fear are not noticeable to your audience. You might feel
terrified but your audience doesnt know. There are several ways to get past speech anxiety.Focus on the success of your presentation. Before you step up to speak take a couple of slow
deep breaths. Speak slowly. Dont let it run away fromyou.
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Delivering your Presentation
Last minute details before you begin speaking
Get into the room before your audience arrives to check the setup and get the feel of the room.This helps to make it yourroom. Walk around the room and sit in a few different chairs to take
in the feel of your room and how your audience will see you. Check your equipment and put on
your busiest slide to check for readability. Drink one or two glasses of warm water to both
lubricate your vocal cords and hydrate yourself. Public speaking dehydrates you.
Emergency preparation
Check the exit doors and paths from the building. If any emergency occurs the audience will
look to you, the speaker, for leadership and maybe their lives. Be prepared to tell people how
to leave the room and building. If it becomes unnecessary do it in a calm, commanding andconfident voice. Public speaking carries the responsibility of leadership. Everything you do
while speaking will be better if you prepare the skills to deliver.
Your confederate
Always have at least one confederate. This is a simple yet important secret to presentation
success. Your confederate should sit near the back of the room so they can survey the room,
help late arrivers and do things without disturbing the audience. They will take care of the
lights, handouts, ushering people to their seats and even asking a planted question. It is their
job to head off problems before they erupt. They should know how to work the lights and whoto call when problems arise.
Eye Contact
Talk directly to people. The best presentation is delivered as a conversation to every person in
your audience one person at a time. If you want to be believed talk to every individual
looking him or her in the eye. Dont make the big mistake committed by many n ovice public
speakers staring at the spot on the back wall. This one technique is a powerful element of
successful presentation skills.
Emphasizing key points
If you want people to remember something repeat it at least three times during your speech.
The first time they might hear it. The second time they might mull it over. The third time it
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might stick. I have a dream. Do you know how many times Martin Luther King repeated that
phrase in his famous speech?
Establishing rapport
Talk about things to which your audience can relate. Dont talk down and dont baby them. To
build rapport with your audience they must relate to you. Dont pretend to be something you
are not. But show how you are like them. Be human. Expose a flaw. Show that you are not
perfect. If you pretend to be perfect they will hate you and not listen.
Stay on time
Start your presentation on time and finish on time. If you start all your meetings and
presentations on time people will learn to show up on time. Do not repeat yourself for
latecomers. If there is a small group at starting time then be prepared to start with adiscussion instead of your speech. Those that are there will believe that you started on time
and those arriving late will seat themselves quickly feeling a bit guilty for being late.
Finish on time even if it means leaving something out. For that reason always get your
important message out early. Never keep the key message till the end of your speech. They
might be asleep by that time. Position a small clock where you can see it so you know where
you are in your presentation. Dont commit the sin of asking, How are we doing for time?
You should know you are the speaker.
Deliver your speech with credibility
If you are the CEO, President or the boss you have credibility by position. You might lose your
credibility by committing presentation sins. You can enhance your credibility by the sources of
information you quote. You can quote from a publication they read and respect. You can quote
from a well-known and respected person. You can quote from some member of your audience
remember your research? You can also imply credibility by waving a source document or
book as you speak. Notice how preachers use this technique by holding the bible.
Help your audience remember the important parts
Repeat the points you want them to remember. Use an anecdote or story to illustrate the
point. Pause just before and after you state the key points.
We find it easier to remember images and feelings. If you want your audience to remember the
key points of your presentation attach those points to images or emotions. Men tend to
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connect visuals with memory while women tend to connect emotion for memory. Be sure to
address both needs in your presentations.
Look your best
Smile. You look your best when you smile. You look most trustworthy, friendly and confident
when you smile. We do not want to listen to a speaker who is frowning. Dont grin like a fool all
the way through your speech. Instead smile before you start. Smile when you say something
important. Smile when you end. Make it a warm friendly smile. When you smile you look
confident and help to improve the confidence of your audience.
Sounding your best
Drinking water before you speak will lubricate your vocal chords. Breathing deeply and slowly
will allow you to project your voice and pause when you want to not when you need to. Speakslower that you normally speak. The audience needs to hear you, think about it and internalize
it.
Try these simple exercises to get your voice in shape before you speak. Yawn. Yes, yawning
relaxes your vocal chords and opens the voice channel. The second trick is to hum. Humming
seems to set up a resonance within your vocal cavity.
Using equipment and technology
If you are using a computer projector and PowerPoint in your presentation then avoid the
mistakes committed by many presenters. Ensure that your slides enhance your points. Dont
make the common mistake of designing your presentation around the slides. Instead, first
create your presentation then decide how to illustrate your points. You might have sat through
some horrible PowerPoint Presentations. That happens when speakers with poor presenters
attempt to hide their lack of skills behind a PowerPoint presentation.
Ensuring success in your presentation
Your audience does not know your script. Be ready to adapt your presentation to the audience
and conditions. Be prepared to leave something out. It might be tough on you but youraudience does not know what you left out or forgot. Instead focus on them and your message.
If they get it then forget the rest of your speech.
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Correcting things that go wrong
If you look and sound calm the audience does not know that anything is wrong. They might
even think that you planned the interruption. When things go wrong, smile, pause, breathe
and sound confident. Adapt your presentation. Never appear to panic. Instead focus on yourmessage and what you want them to do.
Handling Q & A
At some point during your presentation you might offer to answer questions from the
audience. Never do this as an afterthought. Dont make the mistake of delivering and finishing
a spectacular speech then opening to questions. That is a weak way to close. Instead before
you finish your speech, announce that you will take questions for few minutes. Then close off
the questions and finish with your closing statement. That way you get the strong close you
planned not the answer to a lame question.
Tame the hecklers
How do you handle hecklers? Prepare yourself for the worst questions. Write down all the
possible objections and your answer to each. Rehearse the answers when you rehearse your
speech. Answering questions well is a crucial part of your presentation skills. No matter what
happens remain calm. The worst thing for you to do is to react. Instead, respond and guide
the audience back to your message. If you have established rapport with your audience they
will be on side with you. Dont alienate your audience by appearing angry or out of control.
If a heckler makes a negative comment you can respond with, Thank you for your opinion
and move on. Dont let yourself get dragged into a dirty argument. Dont give the heckler
credibility.
Finish Your Presentation Strong
End your presentation with a strong message. You can choose from several techniques. A call
to action is one of the best endings to get your audience into action immediately after your
speech. Other endings you can use include a rhetorical question; a positive statement; or a
famous quotation. But never end with, Well thats all folks. That is an extremely weakending. Instead end on a positive action generating note.
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Review your presentation and grow
Ask a trusted colleague to attend your presentation and give you a constructive feedback. Be
specific in what you ask from them; e.g. How well was my point illustrated? Did my humor
work well? Did I connect with them? When you ask specific questions you will get specificanswers. The most important question you can ask yourself is, Did I make happen what I
wanted to happen? If the answer is yes it was a successful presentation. Did they buy, were
they convinced, did they march in the direction you pointed? That is the measure of a
successful speech. That is the purpose of your presentation skills in action. Also look at where
you might still improve your skills. And plan to work on this before your next presentation.
When someone compliments you on the presentation be gracious and ask him or her, What
was the best idea or strongest message that you will take away and use? You might be
surprised at what they heard versus what you said. The fastest way to improve your
presentation skills is to review every presentation you deliver. What worked well? What could
you change?
Leverage your presentation
Make your presentation more than an event and part of the process. Summarize key points
and questions from the presentation in your newsletter and send a note to everyone. Perhaps
the speech would make a good article with some editing. Speaking is only one part of your
overall set of communication and leadership skills. These skills are meant to help you get done
what you need to get done by you and by others.
Your next presentation
File your notes from the presentation so you can refer to them next time you present. Include
in the file your comments about what you thought worked well and what you need to improve.
Include suggestions to yourself on what to try differently next time. Remember the great
masters of golf and music are continually improving their skills. They never sit back and rely on
talent alone.
For success with your presentation
Speak well Speak effectively Speak with confidence Speak to make things happen
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Speak imperfectly and speak againGrooming and Confidence
The most important trait of good personality is its confidence. Self-confidence or having
confidence in yourself can make a huge difference in how people perceive you. If you are
unsure of yourself, you will be projecting the same image outside to others as well. So, it is
important that you cultivate confidence in yourself and this can only happen if you really
believe that you are capable of handling any situation.
Pay adequate attention to your personal grooming. Be clean and neat all the time. Dress up
properly for the occasion. No one wants to talk to persons who are shabbily dressed. A neat
and clean personality always radiates a confident attitude someone who takes care of
himself can also take care of others. Clothes should be comfortable not necessarily
fashionable. Every fashion does not suit everyone. Do not be a blind follower choose onlyoutfits that you can carry off confidently.
Remember, the first impression is the last impression. People take only a few seconds to judge
others and in these first few seconds, what they note is the appearance. What you are fresh
and well groomed, it creates a positive impression. Research has shown that good looking
people have a 20% advantage over the not so groomed ones.
As Dale Carneige in his best seller How to win friends and influence people said Everyone
can spot a fake and it does not help to be one. Be kind and gentle to people. Sometime,
everyone makes a mistake, be forgiving and importantly differentiate between the mistake
and the one committing mistake. True, it may cause a lot of trouble, but it is not going to end
the world. So be forgiving and be gentle. Develop your character by inculcating good behavior
and discipline in your life. Let your inner charm and faith flow out and embrace others in its
magnetic wrap. Charge yourself with strong willpower and have full faith in your abilities.
Seven Ways to Boost Your Self Esteem Quickly
Low self esteem can trip you up just when you need your self esteem is be at its best. These 7
tips will help you feel better about yourself quickly:
1. Think back to when you did something new for the first timeLearning something new is often accompanied by feelings of nervousness, lack of self belief
and high stress levels, all of which are necessary parts of the learning process. The next time
you feel under-confident, remembering this will remind you that its perfectly normal you
are just learning!
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2. Do something that you have been putting off.Like writing or calling a friend, cleaning the house, tidying the garden, fixing the car,
organizing the bills making a tasty and healthy meal anything that involved you making a
decision, then following through!
3. Do something you are good at.Examples? How about swimming, running, dancing, cooking, gardening, climbing, painting,
writing. If possible, it should be something that holds your attention and requires enough
focus to get you into that state of flow where you forget about everything else. You will feel
more competent, accomplished and capable afterwards, great antidotes to low self esteem!
And while youre at it, seriously consider doing something like this at least once a week.
People who experience flow regularly seem to be happier and healthier.
4. Stop thinking about yourself!I know this sounds strange, but low self esteem is often accompanied by too much focus on
the self. Doing something that absorbs you and holds your attention can quickly make you
feel better.
5. Get seriously relaxed.If you are feeling low, anxious or lacking in confidence, the first thing to do is to stop thinking
and relax properly. Some people do this by exercising, others by involving themselves in
something that occupies their mind. However, being able to relax yourself when you want is
a fantastic life skill and so practicing self hypnosis, meditation, or a physically based
relaxation technique such as Tai Chi can be incredibly useful.
When you are properly relaxed, your brain is less emotional and your memory for good
events works better. A great rescue remedy!
6. Remember all the things you have achieved.This can be difficult at first, but after a while, youll develop a handy mental list of self-
esteem boosting memories. And if youre thinking But Ive never achieved anything, Im not
talking about climbing Everest here.
Things like passing your driving test (despite being nervous), passing exams (despite
doubting that you would), playing team sport, getting fit (even if you let it slip later), saving
money for something, trying to help someone (even if it didnt work) and so on.
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7. Remember that you could be wrong!If you are feeling bad about yourself, remember that way you feel affects your thoughts,
memory and behavior. So when you feel bad, you will only remember the bad times, and will
tend to be pessimistic about yourself. This is where the tip Get Seriously Relaxed comes in!