communication plan 560
TRANSCRIPT
Danielle GarthAugust 202016
ADMIN560Melanie Latin
Communication Plan
bull Improve services to students and alumnibull Improve employee moralbull Improve departmental job performancebull Improve communication between department managers and
staffbull Build a culture of trust and loyalty within the department
Overview of the Communication Plan
bull Trainbull Promote loyaltybull Promote trustbull High moralebull Productivitybull Communicate clearly and effectively
Purpose
Phase 1 ndash Pre-change approvalPhase 2 ndash Explain the need for changePhase 3 ndash Implementation of change Phase 4 ndash Observation Phase 5- EvaluationPhase 6-Confirm and celebrate the change success
The Launch
bull Computersbull Phones (landlines and cell)bull Instant messaging and emailsbull TabletsIPadlaptopsbull Webinarsbull Online surveys and questionairres
Technology Resources
bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations
Testing our Effectiveness
bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres
Collecting Valuable Feeback
bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department
Addressing Negative Communication
The most notable changes are
bull Increased level of service and efficiency for students and alumni
bull Involvement of employees in the decision-making
bull Effective Department management leadership that is conducive to
a climate of trust and collaboration
bull An effective department who is well trained
bull Positive employee moral
bull Effective communication between managers and staff
The impact on Organizational Change
Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml
References
- Communication Plan
- Overview of the Communication Plan
- Purpose
- The Launch
- Technology Resources
- Testing our Effectiveness
- Collecting Valuable Feeback
- Addressing Negative Communication
- The impact on Organizational Change
- References
-
bull Improve services to students and alumnibull Improve employee moralbull Improve departmental job performancebull Improve communication between department managers and
staffbull Build a culture of trust and loyalty within the department
Overview of the Communication Plan
bull Trainbull Promote loyaltybull Promote trustbull High moralebull Productivitybull Communicate clearly and effectively
Purpose
Phase 1 ndash Pre-change approvalPhase 2 ndash Explain the need for changePhase 3 ndash Implementation of change Phase 4 ndash Observation Phase 5- EvaluationPhase 6-Confirm and celebrate the change success
The Launch
bull Computersbull Phones (landlines and cell)bull Instant messaging and emailsbull TabletsIPadlaptopsbull Webinarsbull Online surveys and questionairres
Technology Resources
bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations
Testing our Effectiveness
bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres
Collecting Valuable Feeback
bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department
Addressing Negative Communication
The most notable changes are
bull Increased level of service and efficiency for students and alumni
bull Involvement of employees in the decision-making
bull Effective Department management leadership that is conducive to
a climate of trust and collaboration
bull An effective department who is well trained
bull Positive employee moral
bull Effective communication between managers and staff
The impact on Organizational Change
Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml
References
- Communication Plan
- Overview of the Communication Plan
- Purpose
- The Launch
- Technology Resources
- Testing our Effectiveness
- Collecting Valuable Feeback
- Addressing Negative Communication
- The impact on Organizational Change
- References
-
bull Trainbull Promote loyaltybull Promote trustbull High moralebull Productivitybull Communicate clearly and effectively
Purpose
Phase 1 ndash Pre-change approvalPhase 2 ndash Explain the need for changePhase 3 ndash Implementation of change Phase 4 ndash Observation Phase 5- EvaluationPhase 6-Confirm and celebrate the change success
The Launch
bull Computersbull Phones (landlines and cell)bull Instant messaging and emailsbull TabletsIPadlaptopsbull Webinarsbull Online surveys and questionairres
Technology Resources
bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations
Testing our Effectiveness
bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres
Collecting Valuable Feeback
bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department
Addressing Negative Communication
The most notable changes are
bull Increased level of service and efficiency for students and alumni
bull Involvement of employees in the decision-making
bull Effective Department management leadership that is conducive to
a climate of trust and collaboration
bull An effective department who is well trained
bull Positive employee moral
bull Effective communication between managers and staff
The impact on Organizational Change
Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml
References
- Communication Plan
- Overview of the Communication Plan
- Purpose
- The Launch
- Technology Resources
- Testing our Effectiveness
- Collecting Valuable Feeback
- Addressing Negative Communication
- The impact on Organizational Change
- References
-
Phase 1 ndash Pre-change approvalPhase 2 ndash Explain the need for changePhase 3 ndash Implementation of change Phase 4 ndash Observation Phase 5- EvaluationPhase 6-Confirm and celebrate the change success
The Launch
bull Computersbull Phones (landlines and cell)bull Instant messaging and emailsbull TabletsIPadlaptopsbull Webinarsbull Online surveys and questionairres
Technology Resources
bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations
Testing our Effectiveness
bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres
Collecting Valuable Feeback
bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department
Addressing Negative Communication
The most notable changes are
bull Increased level of service and efficiency for students and alumni
bull Involvement of employees in the decision-making
bull Effective Department management leadership that is conducive to
a climate of trust and collaboration
bull An effective department who is well trained
bull Positive employee moral
bull Effective communication between managers and staff
The impact on Organizational Change
Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml
References
- Communication Plan
- Overview of the Communication Plan
- Purpose
- The Launch
- Technology Resources
- Testing our Effectiveness
- Collecting Valuable Feeback
- Addressing Negative Communication
- The impact on Organizational Change
- References
-
bull Computersbull Phones (landlines and cell)bull Instant messaging and emailsbull TabletsIPadlaptopsbull Webinarsbull Online surveys and questionairres
Technology Resources
bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations
Testing our Effectiveness
bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres
Collecting Valuable Feeback
bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department
Addressing Negative Communication
The most notable changes are
bull Increased level of service and efficiency for students and alumni
bull Involvement of employees in the decision-making
bull Effective Department management leadership that is conducive to
a climate of trust and collaboration
bull An effective department who is well trained
bull Positive employee moral
bull Effective communication between managers and staff
The impact on Organizational Change
Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml
References
- Communication Plan
- Overview of the Communication Plan
- Purpose
- The Launch
- Technology Resources
- Testing our Effectiveness
- Collecting Valuable Feeback
- Addressing Negative Communication
- The impact on Organizational Change
- References
-
bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations
Testing our Effectiveness
bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres
Collecting Valuable Feeback
bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department
Addressing Negative Communication
The most notable changes are
bull Increased level of service and efficiency for students and alumni
bull Involvement of employees in the decision-making
bull Effective Department management leadership that is conducive to
a climate of trust and collaboration
bull An effective department who is well trained
bull Positive employee moral
bull Effective communication between managers and staff
The impact on Organizational Change
Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml
References
- Communication Plan
- Overview of the Communication Plan
- Purpose
- The Launch
- Technology Resources
- Testing our Effectiveness
- Collecting Valuable Feeback
- Addressing Negative Communication
- The impact on Organizational Change
- References
-
bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres
Collecting Valuable Feeback
bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department
Addressing Negative Communication
The most notable changes are
bull Increased level of service and efficiency for students and alumni
bull Involvement of employees in the decision-making
bull Effective Department management leadership that is conducive to
a climate of trust and collaboration
bull An effective department who is well trained
bull Positive employee moral
bull Effective communication between managers and staff
The impact on Organizational Change
Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml
References
- Communication Plan
- Overview of the Communication Plan
- Purpose
- The Launch
- Technology Resources
- Testing our Effectiveness
- Collecting Valuable Feeback
- Addressing Negative Communication
- The impact on Organizational Change
- References
-
bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department
Addressing Negative Communication
The most notable changes are
bull Increased level of service and efficiency for students and alumni
bull Involvement of employees in the decision-making
bull Effective Department management leadership that is conducive to
a climate of trust and collaboration
bull An effective department who is well trained
bull Positive employee moral
bull Effective communication between managers and staff
The impact on Organizational Change
Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml
References
- Communication Plan
- Overview of the Communication Plan
- Purpose
- The Launch
- Technology Resources
- Testing our Effectiveness
- Collecting Valuable Feeback
- Addressing Negative Communication
- The impact on Organizational Change
- References
-
The most notable changes are
bull Increased level of service and efficiency for students and alumni
bull Involvement of employees in the decision-making
bull Effective Department management leadership that is conducive to
a climate of trust and collaboration
bull An effective department who is well trained
bull Positive employee moral
bull Effective communication between managers and staff
The impact on Organizational Change
Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml
References
- Communication Plan
- Overview of the Communication Plan
- Purpose
- The Launch
- Technology Resources
- Testing our Effectiveness
- Collecting Valuable Feeback
- Addressing Negative Communication
- The impact on Organizational Change
- References
-
Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml
References
- Communication Plan
- Overview of the Communication Plan
- Purpose
- The Launch
- Technology Resources
- Testing our Effectiveness
- Collecting Valuable Feeback
- Addressing Negative Communication
- The impact on Organizational Change
- References
-