Communication and its Barriers faced in Large Organizations

-Ravjeet WaliaVani Garg

Jaslien Kaur SadanaMonika Gotarane

Avinash Rai

•Agenda

What is Communication?

Case Study: Communication methods and the barriers faced in IBM, Pune.

Overcoming Barriers

Conclusions

One

Two

Four

Three

• The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.

• Something imparted, interchanged, or transmitted.

• A document or message imparting news, views,  information etc.

•Defining Communication

In an Organization: It is the information flow that happens in

an organization but the flow of information has got a structure , direction and process.

Investors

Customers

Prospects

Press/AnalystsPartners

Employees

Potential Employees

Influencers

Competitors

Case Study: Communication methods and the

barriers faced in IBM, Pune.

Investors

Customers

Prospects

Press/AnalystsPartners

Employees

Potential Employees

Influencers

Competitors

Investors

Customers

Prospects

Press/AnalystsPartners

Employees

Potential Employees

Influencers

Competitors

• The Structure and mode of organizational communication

Horizontal / Lateral Communication Aims at: Task coordination

Problem solvingInformation sharingConflict resolution

Vertical CommunicationUpward CommunicationDownward Communication

Diagonal Communication

• Barriers Faced

Not All Employees Being Kept InformedThe assumption that the usual modes of communication will send important information to everyone (e.g., email that isn’t read by front-line workers).

The Right Information is Not Being Sent to the Right PeopleTop management is not engaging employees who have most of the customer contact in the important decisions of the organization. Employees are not getting important information to management.

Expectations are Not ClearMany a times what is to be done is not clear

Employees Not Open with Each OtherPersonal rivalry, issues, politics etc.

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Language BarriersExist in forms of MTI’s and complete ignorance of regional linguistics

Lack of FeedbackConfirmation that information has been received or neglected is often not done, leading to either repetition or further ignorance by sender.

New Hires

Common mechanical barriersFaulty mechanical devices or general induced environmental noise pose problems at times.

• Cultural Barriers

Overcoming Barriers

barriers of communication.flv

•Overcoming Barriers

Keep more forms of communication

For e.g. Along with e-mails, keep notices on notice boards and update

those regularly.

Correct information TransferHeavily based on human error, the

only way to ensure right information is sent to the right place is to double

check.

Keep expectations clearIf you don’t understand, clarify with

peers, seniors. Remember Assumption is the mother of all

mess-ups

Resolve as many issues as possible

Managers and team leaders need to take care of ongoing issues. As much as possible try avoiding getting into

office politics

•Overcoming Barriers

Reduce effects of Mother tongue influences and regional influences by practicing correct

pronunciations of words.

Give feedback on a regular basisIt shows that you are making an

effort to listen and understand the speaker or communicator.

New hires need the correct orientation during the initial weeks of their new jobs. This gives an early insight into the current lingual ways

and overcome company specific jargons

Overcoming Mechanical barriers and noise completely is impossible but

can be reduced greatly, Quiet environments and regular servicing

of equipments can be done

ConclusionThe Do’s and Don'ts

•Do’sEffective Listening SkillsCompleteness of MessagesCorrect medium of CommunicationProper use of Body LanguageControlling of emotionsPoliteness/Manners/RespectTrustBe aware of one’s thinking and reasoningPromote confidence in one’s selfAsk others about their thinking at times(Open ended questions)

•Don’tsDon’t assume that what you think is what you meanDistrust of communicatorRestrictive communicationPoor listening and retentionDon’t assume everyone has heard and understood you the first timeAvoid jumping to conclusions immediately

Thank You

Questions?