communication in global consulting company
TRANSCRIPT
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Communication
in Global Consulting Company
5throck
January, 2013
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초성으로 대화하기
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소통은 서로의 입장 차이를 이해하고,
배경과 공감대를 가지고 말하는 것이 중요하다.
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글로벌 컨설팅 회사는 어떻게 소통을 할까?
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그들은 우리가 가지지 못한 신기한 능력이 있는 것일까?
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“There is no Magic Wand”
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가급적 빠르게, 간략하게 정리해서
이야기 하기
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단순한 정보 전달은 SMS로…
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소수의 사람들에게
상황 알리기
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SMS는 지극히 한국적 특징으로
글로벌은 잘 사용하지 않음
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다수의 사람들을 대상으로
연락할 때는 전자메일로…
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5줄 미만으로, 핵심 메시지를
중심으로
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만약, 하루에
수백 통의 편지를
받는다면…
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메일, 결제, 게시 등이 하나의
메일함으로 전달
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그럼 나에겐 온 모든 메일을
다 봐야만 할까?
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No
Gatekeeper !
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못 봐서 문제되면,
안본 사람 책임
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몇몇의 사람들이 좀 더 심도 있는 논의를 위해서는
전화로…
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무언가를 설명하고 이해하기 위해서는 역시 논의로… ^^
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편안한 분위기와 동등한 입장에서…
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사실과 데이터로 이야기하고,
판단은 냉정하게
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Few Many
Simple
Complex
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Therefore, how can they communicate in a project?
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Global
Consulting Company
Working Style :
4D
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① Direction
② Deep-Dive
③ Draft
④ Debate
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In-House
Eco-System
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Utilization is
Top Priority !
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Staff,
Must sell him/herself !
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Billing hours vs. Working hours
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No code, No work
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Over-run is
Project
Manager’s
Fault
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Eating Hours
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Big
Consideration
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Tough Agenda:
Co-Work
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Decision-Making base on
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1. 소통과 협업에는 배경을 이해하는
것이 필요하다.
2. 소통과 협업에는 명확한 가치 판단의
기준이 필요하다.
3. 소통과 협업에는 상생할 수 있는
방안이 필요하다.
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Q & A
본 자료에 사용된 이미지는 CC 라이선스를 적용 받으며 자료 작성의 편의를 위해 일부 권리표시를 생략하였으나 각 이미지는 개별 권리자의 소유이므로 본 자료의 일부 또는 전체를 상업적인 목적으로 사용할 수 없음