Communication

HealthMr. Gross

Communication The sending and receiving of a

message

Communication Sender Encodes Send

Message Receive Message Encode

Ideas & Feelings Into their own into symbols Ideas &

feelings

Why Do we need to communicate well Reduce

arguments with peers

Enhance a marriage

Make a new friend

Reduce arguments will parents

Persuasion Get a date

Non-Verbal Communication Facial expressions Eye contact Body posture Movement

YouTube - The Negotiator part 05 K &

Gesture Physical touch Tones

Have you heard the expression:

“If looks could kill”YouTube - PART 2 OF 15 FERRIS BUELLER'S DAY OFF (1986)

After favorite

Non-Verbal Put emotion into the conversation Doubt-raised eyebrow Contradiction-body language the

opposite of the words Cultural- Tibet stick out their

tongue in greetings opposed to a hand shake

Personal Space (Invisible Bubble) Culture-Western countries more

personal space Status- greater status controls the

distance. Equal less distance Personality- your own personal comfort Age-increase in age increase in the zone Gender-females tend to have a smaller

personal space than men

Facial Expressions(convey emotion seem to be cross cultural

Anger Disgust Fear

Happiness Sadness Surprise

Have you heard the expression “Poker Face”

Eye Contact Speaker and interviewer-more eye

contact higher rate of competence High level of eye contact-more

attentive, credible and effective socially

Reduced eye contact- embarrassment or unpleasant situation-invasion of space or privacy

Eye Contact Stare-causes an uncomfortable

feeling desire to escape or aggressive intentions

bear

Eye Contact Moderate eye contact– positive

feelings Waitress Each culture has developed an

understanding of an excepted time of eye contact. Arab countries more than western where Europeans are less than Americans. Such differences can lead to misunderstandings

Eye Contact Eye contact intended to be

interested and respectful could be interpreted as disrespectful and dishonest.

Body Language Level of tension or relaxation Frequent touching or

scratching=nervous Gait happy sad, healthy or injured Body posture leaning back, arms

folded, legs outstretched relaxed Sitting forward, arms folded legs

tucked under disagreeable

Hand gestures Point to to refer to an object Slam your fist down to emphasize

a point Mimic the verbal you are cut off O.K. symbol (a hole) Hand gestures while talking also

convey a mood

Tones Rapid-happy, frightened or

nervous Slow-emphasis or uncertainty Loud- angry High-anxiety or excitement Slow and low- sad

I really enjoyed myself Even though others did not have a

good time, I did My enjoyment was greater than I

expected Much to my surprise, I had a good

time

Internet Internet communication has

developed it’s own tone of speech

Positive Communication Support Understanding Non-judgmental Equals