communication gap and barriers
TRANSCRIPT
![Page 1: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/1.jpg)
![Page 2: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/2.jpg)
![Page 3: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/3.jpg)
May 2, 2023
3
![Page 4: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/4.jpg)
WhatI can tellyou in this presentation???
HELPFULFUNNYSIMPLE
Booooom
![Page 5: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/5.jpg)
IF THERE
IS ONEThing youTakeWithYou
FromThis
presentation...
![Page 6: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/6.jpg)
EFFECTIVE LISTENING not
Hearing
![Page 7: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/7.jpg)
I‘LL TELL YOU ABOUT 2 THINGS TODAY.
What do I mean by that? I‘ll show you:
![Page 8: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/8.jpg)
HOW 2
COMMUNICA
TE
LISTEN
![Page 9: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/9.jpg)
Your message has to be Understood
![Page 10: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/10.jpg)
LET’S
GO
![Page 11: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/11.jpg)
Activity # 1
![Page 12: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/12.jpg)
![Page 13: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/13.jpg)
Communication Process
![Page 14: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/14.jpg)
• Communication is from Latin commūnicāre, meaning "to share"
![Page 15: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/15.jpg)
Who is The best communicator of 2013 around the world???
• DO YOU KNOW????
![Page 16: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/16.jpg)
The best communicator of 2013• The icon of human endurance, courage, grace and spirit.
![Page 17: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/17.jpg)
• (P) OSTURES & GESTURES
• (E) PRESSIONS OF EMOTIONS
• (O) RIENTATION
• (P) RESENTATION
• (L) OOKS
• (E) YE CONTACT
Remember that you are dealing with “PEOPLE”
![Page 18: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/18.jpg)
![Page 19: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/19.jpg)
![Page 20: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/20.jpg)
![Page 21: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/21.jpg)
![Page 22: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/22.jpg)
![Page 23: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/23.jpg)
May 2, 2023
23
Love is so caring…
Non-verbal; 55%
Tone of voice; 38%
Spoken words; 7%
What makes up what we hear
Non-verbalTone of voiceSpoken words
![Page 24: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/24.jpg)
Communication process
feedback
message message messagemessage
May 2, 2023 24
![Page 25: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/25.jpg)
![Page 26: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/26.jpg)
May 2, 2023
26
FEW FACTS
- Eye muscles are the busiest muscles in the body. Scientists estimate they may move more than 100,000 times a day.- You have over 30 muscles in your face to help you smile or frown.
It takes 17 muscles to smile and
43 to frown.
SO SMILE EVERYTIME YOU SEE SOMEONE,
IT IS very very ECONOMICAL.
![Page 27: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/27.jpg)
May 2, 2023
27
FEW MORE FACTS
- The strongest muscle in your body is your tongue.
USE IT EFFECTIVELY.
- It takes the interaction of 72 different muscles to produce human speech.
![Page 28: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/28.jpg)
![Page 29: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/29.jpg)
29
![Page 30: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/30.jpg)
LISTENING
![Page 31: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/31.jpg)
![Page 32: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/32.jpg)
![Page 33: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/33.jpg)
Five - Levels or Modes of Listening
• Ignoring:Neglect or give no attention.
• Pretending:Trying to show that you care.
• Selective listening:Select parts of the conversation and ignoring the rest.
• Attentive listening:Paying attention to every minor detail.
• Empathic listening
![Page 34: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/34.jpg)
![Page 35: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/35.jpg)
![Page 36: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/36.jpg)
![Page 37: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/37.jpg)
![Page 38: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/38.jpg)
![Page 39: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/39.jpg)
![Page 40: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/40.jpg)
![Page 41: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/41.jpg)
![Page 42: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/42.jpg)
![Page 43: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/43.jpg)
![Page 44: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/44.jpg)
![Page 45: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/45.jpg)
![Page 46: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/46.jpg)
![Page 47: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/47.jpg)
![Page 48: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/48.jpg)
![Page 49: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/49.jpg)
49WATCH MY LIPS - Try to say something without moving ur lips and see if the others can tell what u are saying.
![Page 50: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/50.jpg)
![Page 51: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/51.jpg)
![Page 52: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/52.jpg)
![Page 53: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/53.jpg)
Meanings of hand gestures in different cultures
US= OK JAPAN=MONEY RUSSIA=ZERO BRAZIL=INSULT
![Page 54: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/54.jpg)
![Page 55: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/55.jpg)
![Page 56: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/56.jpg)
![Page 57: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/57.jpg)
![Page 58: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/58.jpg)
![Page 59: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/59.jpg)
![Page 60: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/60.jpg)
Ways of communication
Aggressively
Passively
Assertively
![Page 61: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/61.jpg)
• Lack of Sensitivity to Receiver
• Lack of Basic Communication Skills
• Insufficient Knowledge of the Subject
• Emotional Interference
• Lacking confidenceEncodin
g Barriers
• Physical Distractions• Channel Barriers.• Long Communication
Chain.
Transmitting Barriers
• Lack of Interest. • Lack of Knowledge. • Lack of Communication
Skills• Emotional Distractions • Information overload • Conflicting Messages
Decoding Barriers.
• No Provision for Feedback
• Inadequate Feedback.
Responding Barriers
BARRIERS TO EFFECTIVE COMMUNICATION
![Page 62: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/62.jpg)
Barriers
Wrong target
Wrong format
Wrong attitude
No/poorfeedback
Unclear message
Timing
Technical
breakdown
Wrong channel
![Page 63: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/63.jpg)
Effective Communication skills
Body language(Smile, Eye
contact, Gestures, tone)
Cultural Sensitivity
Checking for understanding
Summarizing what has been said
Seeking Participation
Effective Questions
Simple Words
Connecting withThe audience
Tools for Effective Communication:
![Page 64: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/64.jpg)
Men
• Emphasize status, power, and independence.
• Complain that women talk on and on.
• Offer solutions.• To boast about their
accomplishments.
Women
• Establish connection and intimacy .
• Criticize men for not listening.
• Speak of problems to promote closeness.
• Express regret and restore balance to a conversation.
![Page 65: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/65.jpg)
Miracle Window
![Page 66: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/66.jpg)
Be aware of
Verbal and
Non verbal Communication
![Page 67: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/67.jpg)
Body Language is crucial
![Page 68: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/68.jpg)
Communicate with your eyes
![Page 69: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/69.jpg)
TONALITY Why don’t I take you to dinner tonight ?
Why don’t I take you to dinner tonight ?Why don’t I take you to dinner tonight ?
It’s not what you say it’s what you do.Action do speak
louder than words
![Page 70: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/70.jpg)
Communication is
Two Way
![Page 71: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/71.jpg)
Communication network types:
![Page 72: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/72.jpg)
Grapevine
![Page 73: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/73.jpg)
How to reduce the negative consequences of rumors?
![Page 74: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/74.jpg)
Distortions in Communication
![Page 75: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/75.jpg)
7 C’s of COMMUNICATION
![Page 76: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/76.jpg)
Do You Know?
People remember:–10% of what they Read–20% of what they Hear–30% of what they See–80% of what they Speak
![Page 77: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/77.jpg)
Understand what is being said
Most people don’t listen with the intent to understand but they listen with the intent to reply !
![Page 78: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/78.jpg)
EFFECTIVE LISTENING
TO ACHIEV
E
![Page 79: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/79.jpg)
Connect Emotionally and Rationally
![Page 80: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/80.jpg)
Avoid Autobiography
![Page 81: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/81.jpg)
Avoid Order
![Page 82: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/82.jpg)
Avoid Ambiguity
![Page 83: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/83.jpg)
Check Understanding
Seek to understand, then to understood, gain experience,
other respect, and to be wise. “Gandhi-G”
![Page 84: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/84.jpg)
“Don’t criticize someone until you
have walked a mile in their shoes”
![Page 85: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/85.jpg)
• Empathize by the other person• Know how to read non-verbal
communication• Improve listening skill• Be clear and to the point • Ask open ended questions• Tell people what you can do rather than
what you cant• If you don’t have something nice to say,
don’t say at all.
How to improve communication at work
![Page 86: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/86.jpg)
![Page 87: Communication Gap and Barriers](https://reader036.vdocuments.mx/reader036/viewer/2022070521/58ef59831a28ab9b4f8b4659/html5/thumbnails/87.jpg)
May 2, 2023
87