communication, collaboration & cooperation
DESCRIPTION
Communication, Collaboration & Cooperation. An Evaluation of Nova Scotia’s Borrow Anywhere, Return Anywhere (BARA) Multi-type Library Initiative. Denise Parrott Suzanne van den Hoogen APLA 2012. What we’ll cover…. BARA in a nutshell Birth of a multi-type library initiative - PowerPoint PPT PresentationTRANSCRIPT
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Communication, Collaboration & Cooperation
An Evaluation of Nova Scotia’s Borrow Anywhere, Return Anywhere (BARA) Multi-type Library Initiative
Denise ParrottSuzanne van den Hoogen
APLA 2012
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What we’ll cover…
BARA in a nutshell Birth of a multi-type library initiative Formal pilot evaluation results Successes & Challenges Future
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What is BARA?
• Reciprocal Borrowing ProgramBorrow AnywhereReturn Anywhere
• Multi-type Library Initiative– Academic, College & Public Libraries
• Open to All Residents of NS (18 years and older)• FREE to NS Residents
“It’s your library everywhere you are”
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Life before BARA
• Just under 1 million people
• 21 independent library systems,106 libraries
• 5 integrated library systems (2 consortia, 3 independent)
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Shared Resources: Pre-BARA
Among Academic Libraries• Novanet Express• ASIN• CURBA• Shared cards• Reciprocal borrowing & returning
Among Public Libraries• ILL • Open access or Visitor card
Among Academic & Public Libraries• ILL
• Visitor cards
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Libraries Nova Scotia
2007 (Nova Scotia Libraries)
“…giving Nova Scotians barrier-free access to member library resources and services
regardless of where they live, work or study”
http://librariesns.ca/
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Libraries Nova Scotia Wish List
• One Card• Collaborative Virtual
Reference/Readers’ Advisory
• Staff Training & Continuing Education
• Shared Licensing• Digital Projects• One Place to Look
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From One Card to BARA
2007: One Card Committee
2008: One Card Committee report
October 2008: NSLA Conference
March 2009: Service defined
April 2009: Pilot approvedProject manager
Procedures Development Committee
Key Contacts
May 2009: MOAs signed
September 8, 2009: BARA launch
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Survey says…
• Public (410)• Key Contacts (17)• Staff (164)
Three Formal Surveys
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Public
No An-swer En-
tered
Don't know
Not satis-fied
Somewhat satisfied
Very satis-fied
Aca-demic
0.021276595744680
9
0.063829787234042
6
0 0.042553191489361
7
0.872340425531915
Col-lege
0 0.12 0 0.06 0.82
Public 0.003267973856209
15
0.127450980392157
0.009803921568627
45
0.029411764705882
4
0.830065359477124
10.0%
30.0%
50.0%
70.0%
90.0%
Public Satisfaction by Library Type
12%
12%
76%
Public Response by Library Type
Academic
College
Public
“Libraries are my Church, BARA is my Cathedral.”
~Public Survey Respondent
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Staff
6%
8%
56%
29%
Staff Response by Library Type
No Answer
College
Public
Academic
Don't know Not satisfied Somewhat satisfied
Very satisfied
College 0 0 0.6 0.4
Public 0.0588235294117647
0.00980392156862745
0.186274509803922
0.745098039215686
Aca-demic
0.0377358490566038
0.0566037735849057
0.245283018867925
0.660377358490566
5.0%
15.0%
25.0%
35.0%
45.0%
55.0%
65.0%
75.0%
Staff Satisfaction by Library Type
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The Keys to Success
3 Cs• Communication• Collaboration• Cooperation
“ A simple, but effective, made-in-Nova-Scotia
solution”
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Communications Plan
Project Manager
LNS Steering Committee
LNS Directors
PublicLibrary Staff
Key Contacts
Procedures Development Committee
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Slogan/Promotional Materials
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Website
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Web Reporting Tool
• 20,666 BARA items were tracked via the Web Reporting Tool during the pilot.
• Average transit time for returning materials was 6.5
days (slightly over the procedural recommendation of 5 days).
• University and college libraries registered over
2,000 OCBs during the pilot, with over 500 of these patrons using external library cards to register.
• NO LOST ITEMS!
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Busy, Committed Library Staff
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…A few bumps along the way
• Individual Policies & Procedures• It’s not “Pay Anywhere” or “Place a hold
anywhere”• It’s not “One Card”• Training• $hipping Co$ts• Potential loss of material…
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Life After The BARA Pilot
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Report & Recommendations, April 2011:
• BARA Monitoring Committee • MOA (in perpetuity) • NSPL leadership & Key Contacts• Shipping analysis• Admin costs
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BARA 2.0: Halifax Seaport Farmers’ Market Drop-off
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Back to the Wish List…
• One Card • Collaborative Virtual
Reference/Readers’ Advisory
• Staff Training & Continuing Education
• Shared Licensing• Digital Projects• One Place to Look
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Staff Training & Continuing Education
• Cochrane Library Training
• BARA focus groups• “Day of Discovery”• Multi-type working group
meetings• Informal Collaboration
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Shared Licensing
• Cochrane Library: Free Access to All Nova Scotians.
• Awareness of each others’ resources but no consensus (yet!) on sharing.
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Digitisation
Nova Scotia Historical Newspapers Online
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One Place to Look
One ILS?One Catalogue?
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One Book
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What are others saying?
“Collaboration breeds collaboration.”
Rachael Sarjeant-Jenkins & Keith Walker, Mutually beneficial: Partnerships between public and academic libraries in Canada (Connection and convergence: second international conference on joint use libraries proceedings, Adelaide South Australia, November 3-4, 2011), p. 80.
“The fastest-growing trend now is for academic libraries (community college and university) or
academic and public libraries to come together in a variety of ways.”
William Miller, “Introduction” in Joint-Use Libraries, edited by William Miller and Rita M. Pellen (New York, NY: Haworth Information Press, 2001), p.2.
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We’re Not Alone…
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Acknowledgements
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Over to you…