communication

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Page 1: Communication

BUSINESS ENGLISHWELCOME BACK!

Page 2: Communication

TODAY’S AGENDA

Speech? Speech - general guidelines Step-by-step guide Exercises

Page 3: Communication

SPEECH?

Speech is not writing Speech happens now Attention is critical Requires support

Page 4: Communication

SPEECH - GUIDELINES

Deal with stress… Preparation is key…

Clear objective Clear structure Transparent language Support

Images, graphs, slides, whiteboard, etc.

Page 5: Communication

THE STRESS CONE

Cooperative, constructive, receptive, open-minded, flexible, patientCompetitive, narrow-minded, stereotypical behaviourAnimosity, aggressive, reflex behaviourCruel, ”take no prisoners”, panic

Low stress

High stress

Intellectual capacity

Page 6: Communication

STEP-BY-STEP GUIDE 1

Who are you talking to? What do they know and need?

What is your message? What can you do to support your message in terms of visual aids, or similar?

Page 7: Communication

STEP-BY-STEP GUIDE 2

Prepare yourself Choose an outline Write and revise manuscript Rehearse speech Prepare props, slides, questions and activities

Page 8: Communication

STEP-BY-STEP GUIDE 3

Outline Informative

Background to conclusion

Persuasive Inverted informative

Conclusion to conclusion

Page 9: Communication

STEP-BY-STEP GUIDE 4

Example Scope Objective Expectations

First, First, First Second, Then, After that Third, Last, Finally

Page 10: Communication

STEP-BY-STEP GUIDE 5

Exercise Use the outline below to give us the first part of a speech. You pick the subject. Scope Objective Expectations

First, First, First Second, Then, After that Third, Last, Finally