communicating with advisors - university of memphis...tips o know your degree requirements o on’t...
TRANSCRIPT
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Communicating with Advisors
TRELLIS MORGAN Manager, Fogelman College of Business and Economics
FAB 114
678-2855
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Why do students have a hard time communicating with Advisors?
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O Advisors are intimidating
O Advisors are not approachable
O Advisors don’t care
O Advisors are not available
O Advisors are not helpful
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Why do Advisors have a hard time communicating with students?
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O Students are not prepared
O Students are not proactive
O Students think they should “have it their way”
O Students do everything at the last minute
O Students don’t pay attention to deadlines
O Students blame advisors for everything
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What can happen if you don’t have good communication with your advisors?
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Effects
O Grades
O Graduation
O $$
O Time
O Frustration
O Future
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Tips
O Know your degree requirements
O Don’t expect advisors to remember your specific situation. Follow up
O Communicate about anything that may affect your academic performance.
O Accept responsibility
O Pay attention! Keep on top of announcements made about advising and financial aid
O Read your email
O Realize that there is only one advisor and many students
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Tips cont.
Communication methods are available 24 hours a day, your advisors are not
O Don’t ask questions if you can easily find the answers
O You can probably find the information quicker than it will take to get a response
O Communication methods are available 24 hours a day, your advisors are not
O Don’t assume it’s the advisor’s job
O Be prepared to make decisions O Advising is there to assist you, but ultimately, you decide
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Phone etiquette
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O Leaving Messages O Listen to entire message and follow directions
O Leave audible message
O Don’t leave too many messages
O Leave appropriate information
O Full name, UUID#, reason for calling, call back number, etc.
O When an advisor calls you, make sure you: O Have an appropriate message prompt
O You can receive calls
O Call while I’m leaving a message “Did you call this number”
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O Check your email and respond in a timely manner O Make it brief and relevant O Information needs to be grammatically correct and makes sense O Send to appropriate people O Tone O Take me off your address list O One email will do O Check your email for responses before calling or emailing again O Keep emails for documentation O Include UUID#
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O Always start with a, “Hello/Dear Mr, Ms. etc.” O Request — don’t demand — whatever you need (“I can’t make
my Thursday appointment and was wondering if you’d be available to meet another time.”)
O Give options! (“I could come to office hours between 12–2 on Monday or between 1–3 on Tuesday. If that doesn’t work, I could send you an email with my questions.”)
O Thank your advisor at the end and sign off with your name. O Proofread! Even though it’s just an email, text speak and typos
can make a difference (“tx, c u l8r!”). Proofreading email is a good habit in general.