UNCW-COM 221UNCW-COM 221PHIL BRUSCHIPHIL BRUSCHI

TEXT-IN MIXED COMPANYTEXT-IN MIXED COMPANYBY J. DAN ROTHWELLBY J. DAN ROTHWELL

Chapter 1

COMMUNICATION: COMPETENCE IN GROUPS

MYTHS ABOUT COMMUNICATION

Myth # 1 Communication Is a Panacea

Myth # 2 Communication Can Break Down

Myth # 3 Effective Communication Is Merely Skill Building

Myth # 4 Effective Communication Is Just Common Sense

COMMUNICATION DEFINED

Communication is a process.

Communication is a transaction.

In communication there are content and relationship dimensions.

Communication shares meaning, ideas, feelings, and experiences with others.

VERBAL COMMUNICATIONTelling It Like It Isn’tWhat is Language?

“A structured system of symbols for sharing meaning”

“Meaning is in the mind of the beholder.”

“Words are symbols.”

“Meaning is derived from associations or connections each of us makes when we interpret these words.”

What is Nonverbal Communication?What is Nonverbal Communication?

It is sharing meaning with others without using It is sharing meaning with others without using words.words.

Facial expressionsFacial expressionsEye contactEye contactPersonal appearancePersonal appearanceTone of voiceTone of voiceGesturesGesturesTouchTouchUse of spaceUse of space

NONVERBAL COMMUNICATION

COMMUNICATION COMPETENCE

What is communication competence?

Engaging in communication with others that is both effective and appropriate

 What is effectiveness?

Effectiveness is how well we have progressed toward the achievement of goals.

INDVIVDUALISM VERSUS COLLECTIVISM:A BASIC CULTURAL DIFFERENCE(Discuss Pages 18-22)Questions for Thought

1.Do you agree that the U.S. has become excessively Me-oriented?

2.Could the U.S. ever become a collectivist nation, given our individualist history?

APPROPRIATENESS: FOLLOWING THE RULESWhat does communication appropriateness mean?

It means complying with rules and their accompanying expectations

Social interaction rules are shared in many cultures, such as:

  -Politeness -Friendliness -Pleasantness NOTE: Communication becomes inappropriate if it

violates the rules of the Group.

ACHIEVING COMMUNICATION COMPETENCEWhat are the five general ways to improve your

effectiveness?

1.Acquire Knowledge2.Hone communication skills3.Improve your sensitivity4.Redouble your commitment5.Apply ethical standards to your

communication choices

COMMUNICATION COMPETENCE MODELE

ffect

iven

ess

Ap

pro

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ate

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ss

ETHICS: THE RIGHT AND WRONGOF COMMUNICATION

What is meant by ethics?

Ethics is a set of standards for judging the moral correctness of our behavior.

Appropriateness and the “We-orientation” make ethics important.

CREDO FOR ETHICAL COMMUNICATIONETHICAL GUIDELINESAdopted by The National Communication Association

1. Honesty2. Respect3. Fairness4. Choice5. Responsibility

GENDER AND COMMUNICATION COMPETENCE(Read on pages 30-33 in text)

Questions For Thought

1.Can you think of additional ways men and women can adjust their conversational styles to reduce misunderstandings and increase effectiveness?

2.Do the typical male-female patterns of conversation identified by Tannen correspond with your experience of communicating in mixed-sex groups?

The InsiderVIDEO CASE STUDY

The Emperor’s ClubVIDEO CASE STUDY