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Communicating Change Leading for Transformation June 13, 2019 Meridian, MS 1

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Page 1: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Communicating

Change

Leading for

TransformationJune 13, 2019

Meridian, MS

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Page 2: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Communicating Change

▪ The “document” is different from the “doing”

▪ CSI plans are about improving outcomes for

students

▪ Strategic planning is a crucial first step, but

managing sustainable change is a marathon

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Page 3: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

National Implementation Research Network (NIRN)

Turnaround Leadership –

Prioritize improvement and

communicate its urgency”

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Page 4: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Managing Change in Education

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Page 5: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Objectives

• To reflect upon individual

experiences with change

and use those…

• To communicate change

to stakeholders from a

position of empathy and

intentionality

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Page 6: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Change Nightmares Activity

Purpose: To address our fears and

concerns around change and change

management; to surface a common set of

challenges experienced by leaders

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Page 7: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Change Nightmares Activity

Purpose: To address our fears and concerns around change and change

management; to surface a common set of challenges experienced by

leaders

Remember a time when you were asked

to participate in a change that went

poorly.

• Why wasn’t the change successful?

• What did it feel like, look like, & sound

like while the change was underway?

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Page 8: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Change Nightmares Activity

Purpose: To address our fears and concerns around change and change

management; to surface a common set of challenges experienced by

leaders

Remember a time when you led a

change that went poorly.

• Why wasn’t the change successful?

• What did it feel like, look like, & sound

like while the change was underway?

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Page 9: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Change Nightmares Activity

▪ With a partner (5 minutes), share one

or both change nightmares.

▪ Focus on what triggered the

negative experience(s) as the

participant and/or as the leader.

▪ Discuss any insights about why the

change failed.

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Page 10: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Change Nightmares Activity

Whole group share

▪What were some negative experiences as

a participant? As a leader?

▪What were some of the reasons change

may have failed?

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Page 11: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Leading for Transformation

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Page 12: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Who is our target

audience?

[step 2]

What is the call to action?

What do we want our target

audience to do?

[step 3]

What does our

audience value?

What matters to

them?

What or who

influences our

audience?

What stressors are

faced by our

audience?

What motivates our

audience?

What gives them

energy?

Rationale [step 5]

Understanding our Audience

Primary rationale 1

Primary rationale 2

Based on this

understanding,

I’ll focus on

these reasons

for change…

…to get my audience

to take this action

What is our

objective?

[step 1]

Storyboard Tool | Side 1

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[step 4]

Page 13: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Leading for Transformation

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Page 14: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Family members

Participate in

new, healthy

activities

We can merge

new adventures

with healthy

activities

traveling;

having fun

together

friends;

colleagues;

research

Money; being

over-scheduled

Competition;

new adventures;

learning

We can use tools

we already have

to make it a

competition

Based on this

understanding,

I’ll focus on

these reasons

for change…

…to get my audience to

take this action

Ensure my loved

ones live a long,

healthy life

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Storyboard Tool | Side 1 - Example

Page 15: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Primary

rationale 1

What is a relatable

story that

exemplifies what

‘could be’ given the

change?

Relatable Story [step 8]Connect to Why [step 6] Desired Future [step 7]

Why does the

rationale matter?

What can a different

future look like?

How will those who

are impacted

benefit?

Primary

rationale 2

What is a relatable

story that

exemplifies what

‘could be’ given the

change?

Why does the

rationale matter?

What can a different

future look like?

How will those who

are impacted

benefit?

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Storyboard Tool | Side 2

Page 16: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Remember goat

yoga?

Relatable Story [step 8]Connect to Why [step 6] Desired Future [step 7]

Trying new

things will keep

us from getting

bored

We will spend more

time together

having fun and

feeling great

Determine a

prize for winner

(like March

Madness & CF)

Tracking our

progress won’t

cost more

money

We can set

individual goals and

compete against

ourselves

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Storyboard Tool | Side 2 - Example

We can merge

new adventures

with healthy

activities

We can use tools

we already have

to make it a

competition

Page 17: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Debrief

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• What did you hear?

• What are common

themes?

• What action are you

going to take to ensure

successful CSI plan

implementation?

Page 18: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Debrief

Please take a photo of your Storyboard

and upload it to:

http://bit.ly/RTIMississippi

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This folder also contains the following

resources:

▪ Storyboard Tool

▪ Buy-In Strategies Research

▪ Managing Change in Education white paper

▪ Form to request additional resources or support

from RTI

Page 19: Communicating Change · Communicating Change The “document” is different from the “doing” CSI plans are about improving outcomes for students Strategic planning is a crucial

Debrief

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Thank you!

Please share your feedback

https://www.surveymonkey.com/r/S8S3H9S