common barriers to communication

8/10/2019 Common Barriers to Communication

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COMMON BARRIERS TO

COMMUNICATION

1. SEMANTICS Definition of words

Choice of words


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COMMON BARRIERS TO

COMMUNICATION

2. POOR CHOICE USE O! CHANNE"S #hen to $se cert%in ch%nne&

Or%& %&one' Si()&e re)ri(%nd

Sett&e si()&e dis)$te

#ritten %&one' Don*t need i((edi%te feed+%c, Need record


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COMMON BARRIERS TO

COMMUNICATION

2. USE O! CHANNE"S

Both ch%nne&s' Co((end%tion

Serio$s re)ri(%nd

I()ort%nt )o&ic- ch%ne

Non/er+%& Be %w%re of it.


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COMMON BARRIERS TO

COMMUNICATION

0. PHSICA" DISTRACTIONS

. NOISE PHSICA" PSCHO"O3ICA"

4. STATUS DI!!ERENCE

5. E!!ECTS O! EMOTIONS


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COMMON BARRIERS TO

COMMUNICATION

6. PERCEPTIONS

Stereot-)es

H%&o effects

Se&ecti/e )erce)tion See %nd he%r wh%t we e7)ect

Inore if conf&icts with 8wh%t we ,now.9

Pro:ection


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COMMON BARRIERS TO

COMMUNICATION

;. !I"TERIN3 SCREENIN3

NE3ATI


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COMMON BARRIERS TO

COMMUNICATION

11. IN!ORMATION DATA

O


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TO O


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"ISTENIN3 #ITH...

8EPERIENCE9

8#HAT #E ?NO#9

BIASES

STEREOTPES

PERCEPTIONS

EMOTIONS


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"ISTENIN3

"ISTEN TO RESPOND

"ISTEN TO UNDERSTAND


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1. RESTATEREPEAT

2. PARAPHRASE

0. RE!"ECT !EE"IN3

. PARAPHRASE CONTENT AND

RE!"ECT !EE"IN3

4. SA NOTHIN3


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Before I c%n w%&, in

%nother )erson*s shoesI ($st re(o/e (- own.

Un,nown


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"ISTEN TO UNDERSTANDASSUMES #IN#IN

1. AS? PERMISSION

2. ESTIMTE TIME "IMIT

0. STATE BOUNDARIESSTATE #HAT IS NOT ACCEPTAB"E

. USE RESPECT 3ENT"ENESS

4. USE COURA3E


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RESPECT

COURAGE

LOW

HIGH

LOW HIGH

X


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BE DIRECTBE C"EARBE SPECI!ICBE HONESTBE RESPECT!U"BE TACT!U"

TA?E RESPONSIBI"IT!OR OURSE"!


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#HEN OU FFFFFFF..St%te o+ser/ed %ction.

I !EE" FFFFFFFFFFSt%te fee&in.

BECAUSE I THIN? FFFF..

Tho$ht th%t c%$ses the fee&in.

AND I #OU"D "I?E FFF..ReG$est for )ositi/e %ction.


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#hen -o$ (eet (e %n ho$r %fter -o$

s%id -o$ wo$&d

I fee& %nr- %nd h$rtBec%$se I thin, -o$ don*t c%re ($ch

%+o$t (- :o+ de(%nds

And I wo$&d &i,e -o$ to c%&& when -o$ %re

oin to +e &%te.


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OU*RE AN HOUR "ATE@

OU MA?E ME AN3R@

OU*RE A"#AS "ATE@

OU DON*T CARE ABOUT M

TIME!EE"IN3S@OU MA?E ME SIC?@


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NOT "ISTENIN3

AUTOBIO3RAPHICA" RESPONSES'

PROBE

3I


20/31

UNDERSTANDIN3

I ?NO# #HAT OU MEAN?NO# #HAT I MEAN

I HEAR OU

I*


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Ten R$&es for 3ood "istenin

R$&e "istenin Re%sonin Behind the R$&e

4. E()%thiKe Tr- to see the other )erson*s)oint of /iew.

5. Be )%tient A&&ow )&ent- of ti(eJ do not

interr$)tJ don*t st%rt for thedoor or w%&, %w%-.

6. Ho&d -o$r te()er An %nr- )erson t%,es the wron

(e%nin fro( words.


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?E CHARACTERISTICS O! SUPPORTI


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ORGA-IATIO-AL

CO//U-ICATIO-

STRUCTURE SHOUL' ACILITATE,

-OT HI-'ER

/A-AGE I-OR/ATIO- LOW

CLI/ATE I-LUE-CES

I-TERGROUP I-TERACTIO-S,

0ARRIERS1

USE GRAPE2I-E


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CO//U-ICATIO- -ETWOR&S

. . .

. . . ..

. .

#HEE" STAR

CENTRA"ILED


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. .

. . . .

. . . .

CIRC"E A"" CHANNE"

DECENTRA"ILED


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SIMP"E

TAS?S

COMP"E

TAS?S

S"O#

"ESS ACCURATE

!ASTER

MORE ACCURATE

CIRC"E

A"" CHANNE"

#HEE"

STAR

#HEE"

STAR

CIRC"E

A"" CHANNE"

common barriers to communication

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