commercial-in-confidence the swift journey ……………how collaboration benefits participants

Commercial-in-ConfidenceCommercial-in-Confidence

The Swift Journey……………how collaboration

benefits participants


Swift is a consortium of Library organisations, that has implemented an integrated library management system throughout their libraries, which is managed on a 24/7 basis by SirsiDynix.

What is Swift ?


Swift Members


Swift Contains a Variety of Libraries


Swift Members

• Eastern

• Casey Cardinia

• Greater Dandenong

• Melton

• West Gippsland

• Goulburn Valley

• Mildura

• High Country

• Wimmera

Initial Libraries

• Latrobe

• Yarra

• Gannawarra

• Campaspe

• Central Highlands

• Swan Hill

• Mitchell

• GOTAFE

• Wodonga

• Indigo

• Towong

Other Victorian Libraries

• Ashfield

• Burwood

• Botany Bay

• Marrickville

• Kogarah

• Strathfield

NSW Libraries


How Did It Happen?


• A common needA common need

• Creation of Library ConsortiumCreation of Library Consortium

• Preparation, issue and evaluation of tender documentsPreparation, issue and evaluation of tender documents

• Development of common operating standards and proceduresDevelopment of common operating standards and procedures

• The development of a collaborative team environment amongst The development of a collaborative team environment amongst the staff from the participating librariesthe staff from the participating libraries

• The exertion of a lot of “blood, sweat and tears.”The exertion of a lot of “blood, sweat and tears.”

How Did It Happen?


Size&

Statistics


• 26 Swift member libraries (18 Vic, 6 NSW)26 Swift member libraries (18 Vic, 6 NSW)

• 44 Councils (38 Vic, 6 NSW)44 Councils (38 Vic, 6 NSW)

• 170 branch library service points170 branch library service points

• 13 mobile libraries13 mobile libraries

• 1.1 million bibliographic records1.1 million bibliographic records

• 3.5 million items3.5 million items

Size of Consortium


• 795k members 795k members

• Since 2007 have processed102.3m loans. Currently 14 million Since 2007 have processed102.3m loans. Currently 14 million loans p.a. or (1.2 million per month)loans p.a. or (1.2 million per month)

• 3.4m Intra-Library Loans handled since 2007. At present 850k 3.4m Intra-Library Loans handled since 2007. At present 850k p.a.p.a.

• 5.4% of loans being satisfied by member libraries.5.4% of loans being satisfied by member libraries.

• 456k SMS Messages p.a.456k SMS Messages p.a.

• 100,456 transactions per day (based on 7 days per week)100,456 transactions per day (based on 7 days per week)

Size of Consortium


Governance

Commercial-in-Confidence

B

Swift Contracts

SirsiDynix

MAV

ParticipatingLibraries

Back to Back Agreement

System & Services Agreement

Acting for and on behalfof Participating libraries

B

An Evolving Organisational Structure

Commercial in Confidence

Management Committee

User Group

SirsiDynix

MAV

BusinessManager

System Administrator

OperationsCommittee

Subject Matter Specialists

Subject Matter Specialists

Expansion of Consortium

Governed by 2 objectives

1.Current levels of Service to members cannot be compromised

2.Members continually receive the benefits generated by the Consortium.


Components of the

Solution


The Swift Environment

Production

Bib. PatronData Bases(for both Vic & NSW)

System

Processes

PresentationLayer

Workflows - Staff

Staff PatronsEnterprise / Portfolio elibrary

Applications Datastream SMSDebt

Collection

Chilifresh

PCReservation

SIP2SocialLibrary

E ResourceCentral

Reporting Symphony Reports Directors Station Analytics

StaffWeb


Financial Arrangements

Financial Arrangements

Implementation Costs

Annual Maintenance Costs

Consortium Management Fee

For each Participating Library:

Commercial in Confidence


Benefits to

Members


Benefits to Members

• A saving of on average 30% to annual operating expenses.

• No longer the need to perform system monitoring or system backups.

• Functionality that would be difficult to justify on a stand alone basis.

• Automatically receive new updates of operating system at no cost.

• Capacity requirements have been automatically addressed.

• A reliable, stable operating environment.

• Savings through Consortium purchases.

• The use of a modern system that has led to improved Patron services.


Benefits to Members

• The implementation of a single bibliographic database has greatly improved the information on collections held by all libraries, not only for Library staff, but also Patrons

• Monthly Operational Reports

• Impact on Intra-Library Loans - The participating Swift libraries have seen a 1300% increase in the number of intra-library loans amongst themselves – let alone with other libraries.

• Potential to re-allocate the use of staff to improve Patron services.

• The Consortium has introduced new standards and work practices, that has improved productivity within the Participating Libraries.


Benefitsfor

Swift Patrons


What have we done for Swift Patrons?• Implemented an integrated library management system that can

be expanded.

• Developed common standards across all member libraries.

• Expanded the size of the Bib. Database from many small unconnected databases to one large integrated database.

• Increased the volume of intra-library loans.

• Federated Search capabilities

• Intra-Library Loan Facilities

• SMS Messaging

• Outreach Home Library Services

• Chilifresh Book Reviews

• iPhone Application


What are we currently doing for Patrons?

• Creating a tailor made web page for each library community

• Developing additional Cloud Computing facilities

• Providing e-library downloads

• Continuing to rollout mobile computing facilities

• Exploring ways of improving the existing courier system – within the State and between States.

• Introducing a Swift Patron Library Card


In Summary• Created a dynamic Consortium that is based on member

collaboration – not only within the State but between States.

• Implemented a stable, reliable and consistent operating environment. – 99.999% uptime.

• Developed common operating & cataloguing standards.

• Generated various savings for members – operating and products.

• Continually implementing new services for patrons.

• Seen the use of library resources dramatically increase.


Questions

commercial-in-confidence the swift journey ……………how collaboration benefits participants

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