15 CME hours Accredited Program by DHA

14 Certified Professional in Health Care Quality Training (CPHQ)

Come together and Join us!

Raffles Hotel Dubai, UAE

Who should attend?

What does the CPHQ course cover?

What is CPHQ? » CEOs » Quality directors » Medical and nursing directors » Quality managers » Quality officers and coordinators » Accreditation officers » Health care administrators and managers » Health care professionals interested in managerial or quality jobs.

» Senior nurses » Risk managers » Case managers

» principles of quality in health care » Leadership in health care » Quallity improvement in health care » Performance management and improvement in health care.

» Training. communication and human resource principles in health care

» Accrediation in health care organization.

Raffles HotelDubai, UAE

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The granting of CPHQ status recognizes professional and academic achievement by individuals in the field of health care quality management. The comprehensive body of knowledge includes quality management, quality improvement,case/utilization management, & risk management at all employment levels and in all health care settings.CPHQ is the highly recognized credential in health care quality internationally.

The following will be covered » Health care quality hand book (Janet Brown 2011) » All the required material for the CPHQ exams. » Extra expected question & exercises » Exercises on real questions of previous CPHQ exams.

» Hints about how to study and pass the exam

Join us , we will share with you the good news about the exam requirements of 2012

G o l d e n o p p o r t u n i t y

11 , 12 , 13 , 14 , 15 February 2012

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17:30 - 21:00 Hrs

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Day 1

Day 4

Day 3

Day 2

Day 5

The concept of quality and total quality management– Quality– Customer– Total Quality Management– Stakeholders– Health care as service industry (service but not goods) – Organization – Leader– Manager– Monitoring– Evaluation– Leadership- Strategic planning– Vision and mission development– Strategic goals, objectives and activities–The role of leaders in quality management

Health care delivery setting and continuity of care– Clinical variation in health care– System thinking principles in health care organization– Juran Model of quality management– Quality improvement plan – Quality improvement approaches– Lean thinking– Utilization management –Case management– Disease management– Clinical practice guidelines– Clinical pathways –Policies and procedures.

Quality and performance review – Risk management– Sentinel event and RCA– FMEA– Patient safety culture– International patient safety goals – Financial management – Performance management and improvement– Performance measures –Benchmarking

Credentialing and privileging of medical staff –Competency of health care providers –Information and Data management –Data validation –Health information systems –Evaluation of software programs –Population and sampling –Statistical analysis –Measures of central tendency –Measures of variability –Interpretation and presentation of data

Quality improvement tools –Education and Training –Communication Team development and management –Change management –Accreditation process.

AmountCategory Fees:

How to register? Please download & complete registration form in www.almoshtarakah.com

E x p E r t t r a i n E r Dr. Zakaria Zaki Al Attal is a pioneer Certified Professional in Healthcare Quality (CPHQ)” in the region. Zakaria is an expert trainer for the “CPHQ” since 2005 He conducted more than thirteen “CPHQ” preparatory courses

to hundreds of health care professionals. Zakaria works as an Independent Consultant

with the Joint Commission International (JCI). Zakaria is expert in implementing and introducing quality concepts in health care organizations. He is the director of quality and performance management of the Dubai Health Authority

(DHA-HSS). He oversees the quality, Risk Management, Performance Management and Accreditation Programs in the four governmental hospitals and specialized centers of the DHA. Zakaria got his PhD award from the University of Salford - Manchester- UK on the factors affecting the implementation of the JCI standards in UAE hospitals. He has a wide experience for 15 years in management and training health care providers in different working areas. He is a lecturer in the Dubai Medical College on quality and patient safety subjects. He is speaker in local & international conferences about Quality Management, Patient Safety, Health Management and Accreditation.

11/02/2012

14/02/2012

12/02/2012

15/02/2012

13/02/2012

Note: All the subjects will be covered as per the Health Care

Quality Certification Commission (HQCC) latest content outline (2012).

COURSE SCHEDULE

To talk to the trainer after 5 pm Call Dr. Zakaria on +971 55 8818777

For payment call; »Mr. Ghassan +97150 9079802 »Mr. Nidal +97150 5066061

or visit www.almoshtarakah.com