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Acknowledgements

By the Grace of Almighty Allah and with the co-

operation of entire staff of the branch specifically

Branch Manager Mr. Raja Tariq, guided me well

enough to prepare this entire report and even during my

internship

Zahid Hussain

Roll No. 07

M.Com_4th(Fiance)


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Internship Report

TABLE OF CONTENTS

• Objectives of Studying the Organization-----------03

• Overview of the Organization -

• Organizational Structure

• Structure and Function of the UBL

• Advances departments

• Financial analysis

• IT section

• Profit & loss Accounts ASP

--------------04

------------- 06

---------------09

---------------16

---------------25

---------------29

---------------42

---------------44

…………….46

---------------47

---------------53

• Balance sheets

• Common Size Analysis

• Ratio Analysis

• Financial overview

• Strengths

• Shortfalls /Weaknesses

• Opportunities

• Threats

• Conclusions

• Recommendations

----------------55

---------------58

---------------59

---------------60

---------------61

---------------61

Zahid Hussain (M.Com) 2


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OBJECTIVES OF STUDYING UNITED

BANK LTD.

The main objectives to study in UBL was to gain knowledge

about

• Personalized banking system.

• Domestic saving.

• To cope out the rapidly changing environment.

• Fully modern and atomized services to their customers.

• Acceleration in the commercial activities and capture

the large market shares.

• The credit requirements of different sectors.

• Offer credit to the agriculture sector at a lower rate.

• Effective and efficient service among the competitor.

• The international trade.

• The banking services to urban and rural areas.



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• Uplift the bank in banking as superior and best

banking.Serve commerce and trade community.

.

OVERVIEW OF THE ORGANIZATION

History of banking in Pakistan stands with partition. At the

time of independence there were 487 offices of schedules banks

in territories now consisting Pakistan. But after the

announcement of independence plan, the banking services in

Pakistan was seriously suffered the banks transferred their

registered offices from Pakistan to India. So, by 30th June

1948, the number of office schedule banks in Pakistan declined

from 487 to 195. In June 1959, Mr. Agha Hassan Abedi

decided to open a bank different from other to provide modern

banking facilities to trade and industry and to promote the habit

of saving among common people. Necessary formalities have

been compiled for registration certificate to perform business to

STATE A\BANK OF PAKISTAN for permission. After all

7ththese formalities on November 1959, UBL came in to

existence as a schedule bank. Head office was established in

New Jubilee Insurance House; I.I.CHUNDRIGAR ROAD

KARACHI. It was registered as Joint Stock Company. The

bank was incorporated with an authorized capital of

Rs.20million, which was later rose up to Rs.96million.

Mr.I.ICHUNDRIGAR was its chairman who died in December

1960 and was replaced by Mr.Habib-I-Rehmat. Mian Shafique

Saigul was its managing director who was replaced by



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Mr.Agha Hassan Abedi in 1962, after nationalized MrA.K

Yousaf was appointed as managing director for a short while

and later on designated as president; he was replaced by

Mr.Aia-ud-din in on 1st January 1997.

Progress of this estimated institute could be measured in terms

of deposits and number of branches opened. UBL have been

ranked as number three banks in Pakistan in terms of deposits

and branches.

In 1963 first overseas branch was opened in London, in 1966

two branches in Bradford and Birmingham were also opened in

1967 Dubai and Abu Dhabi branches were opened. More

important thing is that UBL is pioneer in computerization of

banking. Its larger branches are fully computerized. Saving

and current deposit art computerized in almost all branches.

Now UBL is on the road of growth with reference to market

share and network.

Br an ch es 1112 Domestic, 17 Overseas Branches

Registered Office

13 Floor, UBL Building,Jinnah Avenue, Blue Area Islamabad, Pakistan

Head Office State Life Insurance Corp. Building #1, I.I. Chundrigar Road, Karachi, Pakistan P.O. Box No.: 4306Phone: (92-21) 111-825-111Gram: "UNITED"Fax: (92-21) 2413492



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Organizational Structure

Board of Directors

President

Vice President

• Regional Chief---14

♦ District Managers-----42

Managers------------------1245

Operation Managers----------1245

• Officers--------------------7000

♦ Clerical staff--------------------

\



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MISSION OF UNITED BANK LTD IS TO

BE THE

• Leading private sector bank in Pakistan.

• With an international presence.

• Delivering quality services.

• Through innovative technology.

• And effective human resource management.

• In a modern and progressive organization.

• Culture of meritocracy maintaining.

• High ethical and professional standards.

• While providing enhanced value to our entire

stakeholder.



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VISION

TO BE THE WORLD

CLASS BANK

WHERE

YOU COME FIRST



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STRUCTURE & FUNCTIONS OF UBL

The main Functions of UBL are

• Collecting cheques and bills exchange from its

customers.

• Collecting interest due, divided pensions and other

sums to customers.

• Transfer of money from place to place.

• Acting as an executor, trustee or attorney for the

customers.

• Providing safe custody and facilities to keep jewelry,

documents or securities.

• Issuing of travelers chafes to give credit facilities to

travel.

• Issuing of letter of credit to facilitate imports and

exports.

• Accepting bills of exchange on behalf of customers.

• Purchasing shares for the customers.



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Internship Report

• Undertaking foreign exchange business.

• Furnishing trade information and tending advice to

customers.

Supervisor Customer Services

Two officers are working in Supervisor Customer Services who

are providing their services to the customers Mr. Moosa and

other is Miss Noshana. These officers perform the following

services.

UBL has taken progressive steps and has introduced innovative

products and services to provide you a variety of banking and

financing services.

1. UBL Profit.

2. Business Partner.

3. PLS Term Deposit Receipt.

4. Special Notice Received.

5. PLS Saving Account.

6. Unisaver Account.

7. Foreign Currency Account.

8. Foreign Term Deposit Account.

1. UBL PROFIT

• UBL Profit - Certificate of Deposit



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Now you can earn a higher income on your surplus cash by

investing it in UBL Profit Certificate of Deposit. UBL Profit helps

you earn extra income with your hard earned money, while

providing absolute trust and security.

• Profit on Maturity

UBL Profit COD gives you the satisfaction of planning your future

by providing a lump sum payment of principal and profit at the time

of maturity.

• Stable & High Rate of Return

Avail one of the best and most stable rates of return by investing in

UBL Profit CODs.

2. BUSINESS PARTNER

UBL Business Partner is a current account that especially caters to

the needs of a businessman by offering the convenience and

accessibility of online banking across the country.

Features of Business Partner

• 350 Online Branches In 71 Cities

Now access your account from 71 cities across Pakistan. Our

network is growing at an amazing pace and now you can avail

services like cash withdrawal, payments, deposit, stop payment,



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acquisition of account statement and many more from more than

350 online branches.

• 9-5 Non-Stop Banking

Banking at your own convenience has been made possible. UBL

now offers 9-5 Non-Stop Banking service at more than 450 branches

across Pakistan.

• Countrywide Instant Cheque Clearance

Submit a cheque in one city and get it cleared in another miles away

just within minutes. With online banking services, you can get your

cheque cleared instantly, without any hassle.

• Instant funds transfer

Funds transfer was never this easy. Make payments or receive

payments within minutes using our online facility. With the

introduction of Internet Banking now funds transfer is even made

easier and is just a click away.

Other benefits*:

• Free demand draft, pay order, TT and numerous other

banking services.

No restrictions on the number of withdrawals and deposits.

Free ATM cards allow you to withdraw cash from more than

300 ATM’s



http://www.ubl.com.pk/locations/default.asp

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• Anytime.

• State of the art Internet Banking services

3. PLS Term Deposit Receipt.

If you wish to make a secured long-term investment, UBL’s Term

Deposit Receipt is the smart choice, just make an investment and see

your deposit grow over time. By investing in UBL TDR’s:

• You get an attractive rate of return.

• Your profit is credited to your account every six

months.

• You have the flexibility to choose from a wide range

of tenure.

• Your investment is secured.

• You can avail the Rollover or Renewed option at any

time before encashment

• You can get your TDR en-cashed at any time before

maturity period.

• Available Tenures:

• One Month

• Two Months

• Three Months

• Six Months

• One Year

• Two Years



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• Three Years

• Five Years

5. PLS Saving Account

For all you saver’s. If you choose to keep a deposit in a secured

savings account, which also gives an attractive rate of return then

UBL’s PLS, Savings Account will serve all your financial needs.

By keeping your deposits in UBL’s PLS Savings Account you

can also avail the following services:

• 350 Online Branches In 71 Cities

Now access your account from 71 cities across Pakistan. Our

network is growing at an amazing pace and now you can avail

services like cash withdrawal, payments, deposit, stop payment,

acquisition of account statement and many more from more than

350 online branches.

•

9-5 Non-Stop Banking

Banking at your own convenience has been made possible. UBL

now offers 9-5 Non-Stop Banking service at more than 450

branches across Pakistan

• Countrywide Instant Cheque Clearance



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Submit a cheque in Karachi and get it cleared in Peshawar within

minutes. With online banking services, you can get your cheque

cleared instantly, without any hassle.

• Instant funds transfer

Funds transfer was never this easy. Make payments or receive

payments within minutes using our online facility. With the

introduction of Internet Banking now funds transfer is even made

easier and is just a click away.

6. UNISAVER ACCOUNT

UBL Unisaver Account is an innovative way of serving your banking

needs. Be it trade, business or personal finance, the UBL Unisaver

allows you maximum flexibility, yet gives you optimum returns.

Special Features

• Daily Profits on your daily balance

• Higher returns on higher balances

• Attractive rate of return

• Backed by the bank awarded AAA Credit

Rating

7. FOREIGN CURRENCY SAVING ACCOUNT



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If you wish to maintain a secured foreign currency savings account

then UBL is the safest bet. By opening a UBL foreign currency

savings account:

• You get to choose from different range of

currencies i.e. US Dollar, British Pound, and

Euro etc.

• You can avail different attractive rates

depending on the currency you choose.

8. FOREIGN TERM DEPOSIT ACCOUNT

If you wish to make a secured long-term foreign currency

investment, UBL’s Foreign Currency Term Deposit Receipt is a smart

choice, just make an investment and see your deposit grow over time.

By investing in UBL TDR’s:

• You get to choose from different range of

currencies i.e. US Dollar, British Pound, and

Euro etc.

• You can avail different attractive rates

depending on the currency you choose.

• You get the pleasure of availing the best

rate of return in the market. This is what

you call value for money.

UBL BASIC BANKING ACCOUNT – BBA

To accommodate the banking needs of low income groups, United Bank Limited is pleased to launch the UBL Basic Banking Account Scheme (UBL BBA) from February 25, 2006 across its branch network all over Pakistan. This is primarily aimed toward helping the low income group to benefit from the banking services without having the pressure to maintain specific balance amount with the banks. Find below basic product features of the Product:



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ADVANCES DEPARTMENT

Financing is the major source of income of UBL, its loans

remains approximately two times of its deposits. Driven by

considerable growth in the local credit market and UBL’s

ability to offer competitive rates, the bank’s loan portfolio

registered a considerable increase during 2004, capturing 8.6%

of the domestic market share of advances.

UBL deals with different kinds of loans for different sectors.

The following are the products of its advances.

1. UBL Money

2. UBL Cashline

3. UBL address

4. UBL Drive

5. UBL Small Business Scheme

6. Agricultural Finance

1. UBL MONEY

UBL Money, the Personal Installment Loan from UBL provides you

with power, control, convenience and the flexibility to manage your

financial requirements and realize your dreams. UBL Money is a

fixed installment loan. It gives you access to funds starting from Rs.

50,000/- up to a maximum of Rs. 500,000/- without any collateral.

Features of UBL Money

• Flexibility



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UBL Money provides you the flexibility to manage your monthly

installments according to your income stream. You can select any

tenor from 1 to 5 years in the multiple of 6 months.

• Payment Options

You have the option of getting a Pay Order or transfer to an existing

UBL account, Balance Transfer Facility for Credit Cards, or any

other loans.

• Exciting Features

-Zero-prepayment penalty option

-Complimentary Credit Insurance

-Competitive mark up

Repayment options

You can pay your installments through a Repayment Account at

designated branches. This is not feasible to show because this not

execute till now in Bahawalpur.

Eligibility Criteria

You are eligible if:

• You are within the age bracket of:

For salaried individuals 21-60 years

For self employed or Businessmen 21-65 years



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• Your monthly gross income is

For salaried individuals Rs. 10,000/-

For self employed or Businessmen Rs. 25,000/-

• You have been:

Employed for the last 6 months or have been in

business for the last 3 years.

• You can use UBL Money to:

Pay off your credit card balance

Finance your child's education

Buy home accessories

Finance your vacations

Buy anything you wish

Getting UBL Money is very easy. Just follow the simple steps:

• Fill the UBL Money application form

• Attach a copy of your CNIC and your proof of income

a) A Salary slip if you are a salaried employee

b) A Tax document / Bank Statement if you are self

employed

• Hand the application form along with your documents to any

UBL Money sales staff Member

2. UBL CASHLINE



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Have you ever wished for a loan that was flexible enough to be used

anywhere, anytime, and as many times as you wanted? UBL

introduces Cash line – the most flexible loan, providing you up to Rs.

500,000/- the perfect solution!

Features of the CashLine

• Flexible

• Convenient

• Cheque Book

• ATM/Debit Card

• Net Banking

• Funds Transfer

• Online Bill Payments

• Balance Transfer Facility

How can you get Cashline?

If you are:

• A salaried person of 21 to 60 years, and your monthly net

salary is Rs. 10,000

Or

• A self employed business person/professional between the

ages of 21 to 65 years, and your monthly net take home

income is Rs. 25,000

3. UBL ADDRESS



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You have always dreamt of having a permanent address. Now you

can turn your dreams into reality with UBL Address- the unique

offering that makes you the owner of your home while remaining

within your limited income.

UBL Address understands your home financing needs and offers you

a variety of fixed, floating and adjustable rate options-because at

UBL, where you come first.

Features of UBL Address

• Fixed Rate for 20 years

Fix your repayments for 20 years today. The fixed markup rate gives

you peace of mind and allows you to plan your cash flows better.

• Mark-up Monthly, Principal Annually (20 years)

For the first time tin Pakistan, UBL address provides an alternative to

high monthly rentals by offering a flexible repayment option to suit

your cash flows.

Pay only markup for 11 months every year.

Pay 5% of principal along with the markup in 12th

month every year.

Enables a fast principal repayment and hence lowers

total markup over life of the loan.

Installment reduces every year.



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Example on the loan of Rs.1000000 your annual principal repayment

will be Rs. 50,000 while you will only pay the markup as monthly

installment.

• Pay As You Select (PAYS)

In addition to normal financing, UBL address offer you the facility to

design your own repayment plan to suit your present and future

expected cash flows.

• PAYS_UP (10years, to 15 years

PAYS_UP allows you to start with low installments that increase

every year. For example, on a 15 year loan of RS. 1,00,000 your

monthly installment will begin from Rs. 9270 in year one and will

rise to Rs. 15679 in year fifteen.

• PAYS_Down (10years, to 15 years)

PAYS_Down (10 years, to 15 years allows you to pay higher

installments initially, with installments reducing in subsequent year.

No pre-payment penalty after the initial 3 years. For example, on a

15 year loan of Rs.1, 000,000 your monthly installment will begin

from Rs. 12,652 in year one and will fall to Rs. 9631 in year fifteen.

Floating Rate

In this option, you get a fixed rate for a period of 12 months

that gets re-priced annually.



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4. UBL DRIVE

UBL Drive is a unique auto-financing product, which offers you

features, options and flexibility unmatched by any other bank,

because at UBL, You come first.

Types of Finance

1. New Car Financing

UBL Drive allows you to drive away in your own car by making a

down payment of just 10% and to top that with low monthly

installments.

2. Used Car Finance

With UBL Drive you can buy your favorite used car (up to 5 years

old) at the most affordable rates.

3. Cash Your Car

UBL Drive is the quick and hassle free route to the car of your

choice. Offering you for the first time in Pakistan, No Down Payment

and processing charges till your application is approved. After

approval, you can take your Purchase Order to any of our authorized

dealers, pay the Total Cash Outlay amount and simply drive away

with your preferred car.

• Feauture

Car Tracking Device



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Insurance Options

• Process Charges

A processing charge of Rs. 4,000 will apply.

5. SMALL BUSINESS SCHEME / BUSINESSLINE

Introduction

UBL Businessline… a complete solution to all your Business

Financing needs. With UBL Business Financing facility, you can now

take your business to greater and newer heights, and achieve the level

of success that you truly deserve. UBL Businessline is a running

Finance facility that not only provides funds for growth but also

enables you to capitalize on profitable opportunities. With UBL

Businessline, now you will surely say: "Ab Hui … Kamiyaabi Meri

Manzill'. If you have a small or medium-sized business, UBL can

assist you with the right mix of banking services that will help you

manage and grow your business. Our experts will facilitate you in the

varied financial situations that you come across. We will respond to

your needs promptly because we understand how much your

customers, your employees and YOU depend on us

Eligibility Criterion:

If you fall in the following criteria, then UBL Business line is

just the right choice for you

• Minimum monthly income: Rs. 25,000 and above

Age: 25– 65.

Resident: Pakistani.



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• Self-Employed Professional / Self-Employed

Businessman.

6. UBL AGRICULTURAL FINANCING / INPUT

FINANCING

UBL's agricultural loans on easy terms and conditions to

small-scale land owning farmers boost the country's

economy and yield greener harvests. UBL enables farmers to

buy good quality seeds, fertilizers, pesticides and agricultural

implements. Through the Government's Loan Schemes for

Haris, UBL lets your crops prosper and your dreams

materialize, making Pakistan's economy stronger.

Agricultural loaning is an art or science of business, which

deals with productions of Crops and rearing of birds and

animals to meet the basic necessity of life that is food cloth and

shelter.

Sources of Funds

The only and strong sourcing of financing agricultural loans is

banks own deposits and income receiving from its investment.

Type of Financing

There are three types of financing which are as follows….

• On the basis of Time Period



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Short-Term Loans (for 1 to 1 and half year).

Medium-Term Loans (for 1 and half year to 5 years)

Long-Term Loans (6 years and onward)

• On the Basis of Utilization

Production Loans are normally short-term Loans.

This type of

Financing is for the purchase of seeds, fertilizer,

labors, and

Food for animals etc.

Development Loans are normally medium-term and

long-term loans. This type of financing is for the

purpose of purchase of Tractors, Tubwells, godowns,

storage houses, bulldozers, land labeling, agri

Equipments or any material for the construction of

poultry form or fish Form etc.

• On the Basis of Land Utilization

Form Loans are for the purchase of seeds and

Tubwells, in this type it should be necessary that

land should utilized.

Non-Form Loans are for the purchase of those

things, which cannot utilize the land diary form,

fishing form and pottery from etc.

• On the basis of Limit



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Demand Finance is for the production loans, which

should be renued every year it can be for 3 to 7

years.

Cash / Running Finance is production loans it is

fixed for 3 years not will be renued.

Criteria of Financing

The following persons are fallowing in the criteria financing

for agri loans.

• On the basis of land holding

Subsistence holding are those who holds 12 and

half acre and blew.

Economic holding are those who holds 12 and half

acres to 50 acres.

Above economic are those who hold above 50 acres

land.

80% landlords fall in the first category, 50% loans of 50%

given

To subsistence holding according to state bank of Pakistan for

Production purposes.

• On the basis of cultivation

Owner’s cultivators are those who is cultivating

their own land.

Owners and tenant cultivators are those who

cultivate their own as well others on lease.



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Tenant cultivators are those who cultivate only

leased land.

Terms and condition

• The person should not be defaulter of any bank.

• He should himself be cultivator.

• Satisfactory track record.

• The security should be insured.

• Copies of NIC of party and his witnesses

• Two photographs of party

• No objection certificate from that area Financial intuitions

• If loan is above 5 lac then CIB report should clear.

• Prof of cultivation.

• Security as per requirement.

• IB 7 (Islamic Banking).

• Letter of continuity for running finance.

• Letter of hypothecation (delivery).

• Charge creation certificate.

• Naqal intacal.

Securities acceptable

• Agricultural land possiton will remain to the party.

• Any urban or roller property with the name of party.

• Gold and Silver etc.

• Liquid Securities like saving certificate, bonds, shares and

TFC’s.



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• Any other Securities, which is acceptable according to rules

of UBL.

• Personal guaranty of two persons.

• Hypothecations of property.

Sanction Limits

For productions

Sugarcane per acre Rs 16,000

Cotton per acre 10,000

Wheat per acre 6,000

Rice per acre 6,000

Rate and limits can vary area to area.

For Development

The person should bring quotations of the thing for which he is

approving loans from three authorized dealers. It is in the

option of the bank that which one is accepted, one of them

should be acceptable. After accepting the quotation bank can

sanction one these debt equity ratio 90:10, 80:20 and 75:25.

Markup

Markup is vary from property to property upto 18% its internal

and plus KIBOR.

Repayment Schedules

Demand Finance for productions purposes paid at maturity.



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Demand Finance for Development repay on the basis of installments

on quarterly, half yearly an yearly on the will of party after judging

his cash flow.

Cash Finance for production should clean up for 3 days at any time

once in a year, there is no renewal of documents. Markup is charge

on daily product basis.

Foreign Exchange and ATM Dealer

In this department Mr. Muhammad Fazal is working and

providing foreign exchange and ATM services.

Dealing of Foreign Exchange

The following instruments are used in term conversion of

foreign exchange.

1. Money Gram

2. Taz Raftar Cheaques

3. Hamrah

1. MONEY GRAM

The Money Gram money transfer service was started in 1988 by

integrated Payment Service a US based division of First Data

Corporation (FDC), a data processing company. At that time,

American Express owned FDC.

In 1996,Money Gram Payment System Inc was floated on the New

York Stock exchange. Money Gram Payment System is based in

Denver USA. There is call center located there; it handles

transactions for all non-automated agents and answers queries from



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customers on a 24-hour hotline. Money Gram has a world -wide

agent base of over 29,000 agents, which allows customers to transfer

funds around the world within minutes in over 130 countries. The

Money Gram service will enable our customers to send and receive

funds in 10 minutes.

Money Gram is a 10-minute person-to-person money transfer

service, which is quick and reliable and allows customers to send

money worldwide.

Benefits of Money Gram

• Reliable and secure service

An extensive network of Money Gram agents, linked by computers

around the world, ensures that our customer's money is transferred

safely. Thousands of people already use the Money Gram service

every day, taking advantage of the extensive Money Gram equality

agent network.

• Fast and convenient

In just 10 minutes, customer's money can be in another continent,

ready and waiting to be picked up at once of the many Money Gram

agents. Over 29000 agents in more than 125 countries are linked

worldwide to make sure that money is transferred without delay.

There are no complicated procedures and there is no requirement for

a bank account or credit card.

Value for money



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Money Gram offers a fast, safe; service at highly competitive rates

MoneyGram is the cheapest money transfer service available to

customers.

• Free message service

An added personal touch with every transaction you send, customers

can include a 10-word message at no extra cost.

2. TEZRAFTAAR

Free Doorstep Remittances With-in the country or from abroad, UBL

offers the most efficient and price competitive service. With our large

network of branches, we are poised to offer you service almost at

your doorstep.

UBL's new remittance service, TezRaftaar offers all overseas

Pakistanis the fastest and the most convenient delivery of their

money to their beneficiaries in Pakistan. Best of all, TezRaftaar is

completely cost free and is available at all UBL branches along the

Bank's Network in the Middle East, UK and US.

Benefits of TezRaftaar

• Fastest delivery to your given address in Pakistan

• Doorstep delivery by authorized courier or credited

to the recipient's account.

• Free of charge transfer service.

• Open to all including those who are not UBL account

holders

• Complete reliability of transaction

3. HAMRAH



http://www.ubl.com.pk/overseas/

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We Are Now Offering Denominations Up To Rs. 10,000 Only UBL

has always been at the forefront in identifying and meeting the

financial needs of its valued customers. UBL was the pioneer in

introducing Rupee Travelers Cheques facility in Pakistan, as early as

1971. In continuation of the same tradition, UBL in the

shape of "Hamrah" Rupee Travelers Cheque enhances this facility

for the convenience of its valued customers by offering

denominations up to Rs. 10,000.

UBL "Hamrah" has been designed keeping in mind, both

convenience and security - be it business, property, trade or personal

needs. "Hamrah" Rupee Travelers Cheques are the ideal and safest

way of carrying cash when traveling anywhere in Pakistan.

Hamrah RTC's are now accepted at more than 2000 places such as

hotels, shops, real estate agents, jewelers, car dealers, etc and of

course at all our UBL branches.

UBL has a 24-Hours customer help-line, providing its customers

with round the clock tele-verification of "HAMRAH" travelers’

cheques.

Benefits of Hamrah

• Absolutely FREE - No Bank Commission, No Excise

Duty:



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Whatever the value of "Hamrah" purchased, no Bank Commission or

Excise Duty will be charged.

• Denominations:

Available in denominations of Rs. 10,000 and Rs. 5,000.

• Easily transferable and encashable:

At any of the large network of designated UBL Branches,

countrywide. Transferable/encashable through a single

signature

• Available to all:

Holding an account with UBL not mandatory for availing this

facility

• Ease of immediate assistance in case of loss or theft:

Just dial "Hamrah" Hotline UAN for assistance 111-111-825 or

contact nearest designated UBL Branch.

• Special facility of refund:

Indicate choice of designated UBL Branch for refund, which

will be within days only. Most convenient while in transit

anywhere in Pakistan

Dealing of ATM

ATM card ubl wallet



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UBL wallet ATM/Debit card is all the convenience and security you

desired and the quality you deserve. This wallet holds all the cash in

your bank account. With UBL wallet you can withdraw cash at

ATM’s any time or make cash less purchases at outlets though\rough

the debit card facility.

With no joining fee and an accompanying complimentary cardholder

for your convenience, UBL Wallet has been designed to exhibit the

best in features and facilities, as well as look & feel. Because at

UBL, you come.

Salient Features

• All the Cash you need

UBL is the only bank that offers the ATM and Debit Card facility to

all account holders at all UBL branches, regardless of whether their

branch is online or offline

• Nine supplementary Cards

UBL Wallet also gives you the facility of having up to 9

supplementary cards issued against one primary card. All

supplementary cardholders will be able to conduct ATM/Debit

transactions and will share the transaction limits of the primary card

account.

• 24 X 7 Tool-free Contact center

UBL's dedicated staff is at your service 24 hours a day, 7 days a

week. You can call our contact center at 0800-11-825 (Toll-Free), or



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you can simply pick up the telephone placed next to every UBL ATM

and be instantly connected to our customer service representative via

a hotline.

• UBL Wallet your ATM Card

ATM Network: UBL already has its own network of 53 ATMs,

which continues to expand by the day. Moreover, UBL Wallet is part

of the 1-Link switch, which is a fast expanding ATM network of

more than 12 banks. This allows you to use your UBL Wallet across

Pakistan at more than 300 ATMs

• Funds Transfer

UBL Wallet allows three kinds of instant funds transfers through

UBL ATMs from your UBL account:

Into any of your UBL accounts.

Into any pre-linked UBL account.Into any other UBL account.

• Human Assistant

For the first time in Pakistan, selected UBL ATMs feature a Virtual

Human Assistant, who guides you in conducting your ATM

transactions.

• Security



http://www.ubl.com.pk/locations/atm_locations.asp

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Your UBL Wallet functions on a PIN (Personal Identification

Number) based system, ensuring complete security of your

transactions.

• Mini Statement

Get a printed statement of your account that shows all recent

transactions.

• Fast Cash

Swiftly withdraw your desired amount by selecting from one of the

options of preset denominations.

UBL Wallet your Debit Card

With UBL Wallet as your Debit Card, you can shop all you want, eat

all you can, or fill up your car tank without carrying any cash. Simply

use your UBL Wallet for direct debit from your bank account. The

Debit Card facility is being offered in association with the Orix

network, which offers connectivity at more than 1600 outlets across

the country. You can use your UBL Wallet to conduct a debit

transaction at any outlet in Pakistan that displays the Orix logo. Your

debit transactions are safe and secure, since only you are aware of

your Personal Identification Number (PIN). A debit transaction is

conducted only when you type your PIN into the Point of Sale (POS)

terminal located at the retailers' premises.

Annual Fee (Rs.) Daily Limits (Rs.) Card ATM Debit Funds

Type Primary Supplementary

Withdrawal Card Transfer

Gold 500 250 40,000 100,000 500,000

• Attested copy of NIC.



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• Copy of FIR.

RTC department is immediately in formed about the lost RTC, so that

caution is marked. The branch officer after verification of

genuineness of the case and proper identification will send the case

duly recommended.

Lost RTC number will be circulated through lost RTC bulletin, the

claim will be settled in cash or credit to part’s account. Refund in lieu

of lost RTC Rs.300 per application.

Furthermore two services are also performed by these officers, which

are as follows.

• Outward Banking Collection (OBC)

• Interbank Credit Advice (IBCA)

Types of Cheques

Cheques collected by clearing department are of three type:

1. Transfer cheques

2. Transfer delivery cheques

3. Clearing cheques

Transfer Cheques

Which are collected and d paid by the same branch of the

bank.

Transfer Delivery Cheques

Which are collected and paid by two different branches of a

bank situated in the same city.



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Clearing Cheques

When the payee or endorsee (which deposits the cheques for

collected), and the drawer of cheques maintain accounts with

different bank, the collecting bank can receive the amount of cheques

from the paying bank in any of the following manner:

It can send its representative to each of the paying to collect the

amount of cheques.

But this procedure is risky and wasteful of time and labor. It can

maintain accounts with various paying banks.

Functions of the Clearing Deptt.

• To accept transfer, transfer delivery and clearing cheques

from the customers of the

• Branch and to arrange for their collection.

• To arrange the payment of cheques drawn on the branch and

given for collection to

• Any other branch of UBL or any other member or sub-

member of the local clearing House.

• To collect amount of cheques drawn on members or

sub-member of local clearinghouse, sent for collection

by UBL branches not represented at the local

clearinghouse.



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Cash Department

Mr. Javad Ahmad and Mr. Iqbal are working in this department

as cash supervisor and cashier. They are performing following

functions.

1. Cash Related

2. Unrelated with Cash

1. CASH RELATED

The following are the function with is related to cash.

• Collection of debit slip.

• Receiving of utilities Bills.

• Balance of Cash available at day end with total received.

• Proper send the cash to the regional office or any where at

the instruction of head office.

2. UNRELATED WITH CASH

Mainly related to bills entry, BILLS are auto of charges from the

seller to buyer.

Bills department performs the function of collection of these bills. It

is of two types:

• Clean collection

• Documentary collection



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1. Clean collection

Collection of financial document not accompanied with

commercial & transport documents is called clean collection

e.g. collection of cheques demand drat, dividend bill of

exchange promissory note etc

Procedure

Suppose our client brings a cheque of habib bank LAHORE

for collection. UBL Fared gate branch will endorse it to ubl

main branch Lahore, through special crossing. That branch

must be the clearing agent and after clearing from stat bank

following entries will be passed.

State bank account Dr

Head office account Cr

Then that branch will inform us through intimation, and bank will

pass the following entries after paying the party;

Head office account Dr

Party account credit Cr

If instead of some there banks the cheques is of some branch of UBL,

Lahore then there e no need of clearing. The entries passed by bank

that branch will be

Party account Dr

Head office account Cr

And after receiving intimation bank will pass the entries like;

Head office Dr

Party account Cr



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2. Documentary / Inward bills for collection

The collection of out station cheques of our own branches or that of

other bank.

Procedure

Suppose a transaction is carried between is seller accountholder of

Habib Bank Lahore and a buyer, account holder UBL Bahawalpur.

Buyer paid the seller through cheques. Seller gives cheques for

collection to Habib Bank Lahore; they endorse it to Habib Bank main

branch Bahawalpur through special crossing. HBL Bahawalpur

sends it to UBL main branch Bahawalpur through clearing this OBC

for HBL Bahawalpur.

We (payee) will pass the following entries;

Party A/C Dr

State Bank A/C Cr

And send intimation to HBL Bahawalpur and this bank will pass the

following entry.

State Bank A/C Dr

H O A/C

Cr

And HBL Lahore (collecting agent) will pass this entry.

H O A/C Dr

Party A/C

Cr



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UNITED BANK LIMITED

PROFIT & LOSS ACCOUNT

AS AT DECEMBER 31,2008

(Rupee in 000)

2008 2007 2006

Mark-up / return / interest earned 9,233,881 8,944,260 11,020,035

Mark-up / return / interest expense 1,732,760 1,888,349 5,379,435

7,501,121 7,055,911 5,640,600

Provision against non-performing

loans an advances 435,41 4444,871 851,958

Provision for diminution in the

value of investment (100,381) 104,871 (160,289)

Bad debts written off directly 3,841 12,897 47,904

338,874 562,053 739,573

Net mark-up /return/interest

income after provision 7,162,247 6,493,858 4,901,027

NON MARK-UP/ INTEREST INCOME

Fee, commission and brokerage income 1,654,475 1,442,642 1,351,147

Dividend income / gain on

sale of investments 1,102,510 2,057,314 414,881

Income from dealing

in foreign currencies 668,085 436,656 1,051,778

Other income 981,154 607,500 454,313

4,406,224 4,544,112 3,272,119

11,568,471 11,037,970 8,173,146



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NON MARK-UP / INTEREST EXPENSES

Administrative expenses 6,702,709 6,153,913 5,390,233

Other provision / write offs / (reversals) (34,422) 551,840 27,353

Other charges 10,456 5,501 24,252

Total non mark-up / interest expenses 6,678,743 6,711,254 5,441,838

Extraordinary items - - -

PROFIT BEFORE TAXATION 4,889,728 4,326,716 2,731,308

Taxation - Current 283,083 193,050 195,871

- Prior year(s) 285,201 223,070 18,701

- Deferred 619,900 1,274,978 1,102,420

1,188,184 1,691,098 1,316,992

PROFIT AFTER TAXATION 3,701,544 2,635,618 1,414,316



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UNITED BANK LIMITED

BALANCE SHEET

AS AT DECEMBER 31,2008

(Rupee in 000)

ASSETS

2008 2007 2006

Cash and balances with treasury banks

15,649,561

Balance with other banks

Lending to financial institutions

Investments

Advances

Performing

Non-performing

Other assets

Fixed assets

Taxation recoverable

Deferred tax asset-net

23,844,435 17,274,461

17,699,334 11,386434 9,985,788

16,262,504 23,096,028 3,627,557

54,953,728 56,516,760 69,244,328

144,806,581 92,513,736 67,355,236

6,118,006 3,611,442 5,452,870

4,393,852 3,001,793 3,636,065

3,969,006 3,754,236 2,710,892

45,728 283,171 314,712

5,194,89 5,486,357 5,026,457

272,612,663 216,924,418 183,003,466

LIABILITIES

Bills payable 3,811,284 2,975,910 1,832,981

Borrowings from financial institution 11,975,684 7,710,375 5,347,349

Deposits and

other accounts 230,256,627 185,071,502 158,263,495

Sub-ordinate loans 3,500,000 - -

Liabilities against assets

subject to finance lease 288 39,995 81,548

Other liabilities 3,513,569 4,541,704 5,544,441



---------- ---------

---------- ---------

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Deferred liabilities 2,191,180 1,535,059 861,935

255,248,632 201,874,545 171,931,749

NET ASSETS

17,364,031 15,049,873 11,071,717

-----------

Share capital 5,180,000 5,180,000 5,180,000

Reserves 5,915,928 4,678,317 4,243,352

Unappropriated profit/ loss 3,274,439 1,384,490 (797,100)

14,370,367 11,242,807 8,626,252

Surplus on revaluation of assets 2,993,664 3,807,006 2,445,465

17,364,031 15,049,873 11,071,717

----------



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United Bank Limited

Balance Sheet

Common Size Analysis

Rs in '000 Common size (%)

Assets 2008 2007 2006 2008 2007 2006

Cash/Bal. With Banks 23,844,435.00 17,274,461.00 15,649,561.00 8.75 7.96 8.55

Bal.with other banks 17,699,334.00 11,386,434.00 9,985,788.00 6.49 5.25 5.46

lending to F.Is 16,262,504.00 23,096,028.00 3,627,557.00 5.97 10.65 1.98

Investment 54,953,728.00 56,516,760.00 69,244,328.00 20.15 26.05 37.84

Advances-Performing 144,806,581.00 92,513,736.00 67,355,236.00 53.11 42.65 36.8

Advances-Non performing 6,118,006.00 3,611,442.00 5,452,870.00 2.24 1.66 2.98

Other Assets 4,393,852.00 3,001,793.00 3,636,065.00 1.61 1.38 1.99

Fixed Assets 3,969,006.00 3,754,236.00 2,710,892.00 1.46 1.73 1.48

Taxation recoverable 45,728.00 283,171.00 314,712.00 0.02 0.13 0.17

Deferred Tax Assets-net 519,489.00 5,486,357.00 5,026,457.00 0.19 2.53 2.75 272,612,663.0

Total Assets 0 216,924,418.00 183,003,466.00 100 100 100

Liabilities

B/Payables 3,811,284.00 2,975,910.00 1,832,981.00 1.5 1.47 1.07

Borrowings from financail ins. 11,975,684.00 7,710,375.00 5,347,349.00 4.69 3.82 3.11

Deposits & othes account 230,256,627.00 185,071,502.00 158,263,495.00 90.21 91.68 92.05

Sub-ordinate loans 3,500,000.00 - - 1.37 0 0 Liabilities againest assets subj. To F.L 288.00 39,995.00 81,548.00 0 0.1 0.05

Other Liabilities 3,513,569.00 4,541,704.00 5,544,441.00 1.38 2.25 3.22

Deffered Liabilities 2,191,180.00 1,535,059.00 861,935.00 0.86 0.76 0.5

Total Liability 255,248,632.00 201,874,545.00 171,931,749.00 100 100 100

Shareholder's Equity

Share Capital 5,180,000.00 5,180,000.00 5,180,000.00 29.83 34.42 46.79

Reserves 5,915,928.00 4,678,317.00 4,243,352.00 34.07 31.09 38.33 (797,100.00

Unappropriate Profits/Losses 3,274,439.00 1,384,490.00 ) 18.86 9.19 -7.19 2,993,664.0 3,807,006.0 2,445,465.0

Surplus on revaluation of assets 0 0 0 17.24 25.29 22.09

17,364,031.0 15,049,873.0 11,071,717.0 Total 0 0 0 100 100 107.19



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UNITED BANK LIMITED

RATIO ANALYSIS

2008 2007 2006

BANKS SPECIAL

Earning Assets to Total Assets 95.01% 94.23% 93.61%

Return on Earning Assets 1.43% 1.26% 0.83%

Equity Capital to Total Assets 6.37% 6.94% 6.05%

SOLVENCY RATIOS

Debt Ratio 93.63% 93.06% 93.95%

Debt-equity Times 14.70 13.41 15.53

ACTIVITY RATIOS

Total Asset Turnover Ratio 3.39% 4.12% 4.00%

Operating Asset Turnover Ratio 10.25% 10.32% 10.33%

PROFITABILITY RATIOS

Net Profit Margin 40.09% 29.47% 12.83%

Return on Investment 3.77% 4.66% 3.95%

Return on Equity 21.32% 17.51% 12.78%

Return on Assets 1.36% 1.21% 0.77%

Earning Per Share Rs. 7.15 5.09 0.60

Current ratio 1.52 1.04 1.03



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Earning Assets to Total Assets

92.50%

93.00%

93.50%

94.00%

94.50%

95.00%

95.50%

Earning Assets to Total Assets is increasing trend. In 2008 it become

almost double of 2006. Which shows that bank is investing in earning

asset rapidly. From 2006 to 2008 the total assets and earning asset in

amount also increased which show bank’s strength.

Return on Earning Assets

0.00%

0.50%

1.00%

1.50%

2.00%

2008 2007 2006

Return on Earning Asset is in increasing trend. Banks strategy about

to increase its earning asset becomes successful. But the proportion

of increasing of return on earning assets is lesser than the increase of

earning assets to total assets. If bank concentrate to increase the

return of earning asset, it can increase.



92.60%

92.80%

93.00%

93.20%

93.40%

93.60%

93.80%

94.00%

94.20%

Debt Rati o

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i l lEqu ty Capita to Tota Assets

5.50%

6.00%

6.50%

7.00%

7.50%

Equity Capital to Total Asset is increase 2006 to 2007 little bit but it

become decrease in 2008 but this decrease is lesser than the

proportion of increase. In 2007 the Total Equity was higher than the

2006 and 2008. It may be call back its shares or its profit become

low in 2008 due to which this ratio become decrease.

Debt Ratio is decrease in 2007 but it become increase in 2008, this

increase is lesser than the decrease. This ratio shows that in 2007 the

bank pay its liabilities or its asset become decrease and in 2008 its

total liabilities increase as compare to total Assets, which shows that

other interested partied want to built their relationship with UBL



12

12.5

13

13.5

14

14.5

15

15.5

16

Debt-equity Times

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Debit/equity Time decrease in 2007 but increase in 2008, which

shows that in 2007 bank have pay its debts and rise its equity but in

2008 once again its liabilities increase to 14.70 time of its equity

which is favorable for the bank. This ratio show the relationship of

the other interested parties with this bank especially creditors.

Total Asset Turnover Ratio

0.00%

1.00%

2.00%

3.00%

4.00%

5.00%

Total Asset Turnover increase in 2007 very little bit but it becomes

decrease in 2008, which is not so favorable. This ratio indicates that

the proportion in the turnover is not sufficient as the amount of total

asset increase it should be necessarily that turnover increased.



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i ioOperat ng Asset Turnover Rat

10.20%

10.25%

10.30%

10.35%

Operating Asset Turnover is in decreasing trend this trend is not

favorable which shows that increase in the turnover is not according

to the increase of the operating so participating in turnover of the

operating asset is little bit. UBL should control its operating cost.

Net Profit Margin

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

Net Profit Margin is increasing trend, which is favorable for the UBL

This ratio shows that a great achievement is happening from 2006 to

2008 in its net profit margin. Great achievement to control its

expenses and increase its other income. This shows that the

administrative department is working well.



0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

Return on Equity

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Return on Investment

0.00%

1.00%

2.00%

3.00%

4.00%

5.00%

Return on Investment is increase in 2007 but it become decrease in

2008, decrease is grater than the increase this is unfavorable trend for

the UBL in 2008. Because the investment is not giving return as well

as is should. So it is not profitable to invest in investment it will be

better for the bank to invest to other Asset, which give grater return.

Return on Equity is in increasing trend, which is favorable for the

UBL. The decision about to maintain equity weither to increase or

decrease becomes successful because it proportion going increase

year to year.



0

1

2

3

4

5

6

7

8

Earning Per Share Rs

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ReturnonAssets

1.60%

1.40%

1.20%

1.00%

0.80%

0.60%

0.40%

0.20%

0.00%

Return on Asset in increasing trend, which is favorable for the UBL.

The strategy about the whether to increase or decrease remain

successful because the proportion going to increase year to year.

Earning Per Share is in increasing trend, which is favorable for the

UBL. Great achievement is from 2002 to 2008, which is almost 6-

time increase. This ratio shows that the right decision about the



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number of shares floating in the market, and proper management

0

1

1

1

1

regarding controlling of expenses. After this the company become

Current ratio

0.2

0.4

0.6

0.8

.2

.4

.6

eligible to pay dividend to its shareholder.

Current Ratio is in increasing trend, which is favorable for the UBL.

This ratio shows that the bank have much liquidity to pay its short-

term debts with in shorter period of time. The bank has achieved to

increase its current asset over current liabilities. It shows the good

credibility of the Bank.

Economic outlook

Pakistan economy is on the constant growth trajectory

achieving highest growth level in the last five years, however,

the build up of inflationary pressures are posing some concern.

The real GDP growth rate for the FY05 is being projected at

7.4% - 7.8% per annum, as against 6.6% per annum target. This



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growth is mainly on the back of bumper cotton and wheat

crops. The high pace of monetary expansion, led by increasing

demand for credit by the private sector and coupled with

shortage of liquidity has fueled inflationary trends that have

resulted in a revision of the FY 05 CPI change, which is

expected to be in the range of 8.2% to 8.8% per annum as

against the initial target of 5%. The short-term interest rates

have continued there upward movement, with the cut-off rate

on government treasury bills increasing by 106 to 185 basis

points.

Credit Rating

The JCR-VIS Credit Rating Company Limited has assigned a

short-term credit rating of “A-1+” to the Bank. This is the

maximum rating in the short-term and denotes outstanding

short-term liquidity with highest certainty of timely payments.

Further, the medium to long-term credit

Rating assigned is “A+”, indicating good credit quality,

moderate risk and strong protection factors.



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SWOT Analysis of United Bank Limited

STRENGTHS

1. UBL has its own online software, this software also sell

to the other banks and earn.

2. It has larger network with over 1058 domestic and 15

overseas branches most of them are online.

3. It has many attractive products in advances like

agricultural, commercial and cash line etc.

4. Its main branches are placed art good locations with

beautiful buildings.

5. UBL has good credit rating from JCR-VIS with “A-+”,

in short-term and “AA” in long-term.

6. Well organized program for internees and also provide

them attractive stipend.

7. Help line is available with the ATM for 24 hours to

contact with head office at any problem regarding ATM.



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8. UBL is innovator in chip credit card.

9. All officers of the UBL acting as BDO and participating

to achieve targets, whole staff works as a team.

10. There is no union anywhere in UBL branches.

11. From financial statement analysis it shows that UBL

give preference to advances and investment, Pakistani

community also relay on UBL.

12. UBL’s diversified deposit base and extensive

nationwide outreach continues to be its key advantage.

13. Till May 2005, the bank had successfully issued over

50,000 credit cards within the country.

14. In the long run, a new corporate image, a large, core,

deposit base and innovative loan products will act as

key drivers to improving the bank’s positioning in the

financial sector.

15. Core capital of the bank stood further enhanced to Rs.

14.55b (FY03: Rs. 11.24b) at March 31, 2005.

16. UBL has set up a Business Risk Review Department to

monitor risk management processes within the bank.

17. The bank has also expanded its ATM network from 10

to 53 ATMs by year-end 2004.



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18. UBL has also acquired a new consumer banking

software – ‘FAIRIZER’ - comprising 3 separate

systems, one system each for consumer banking, credit

initiation & recovery.

19. Driven by considerable growth in the local credit

market and UBL’s ability to offer competitive rates, the

bank’s loan portfolio registered a considerable increase

during 2004, capturing 8.6% of the domestic market

share of advances.

20. Net markup income increased from Rs. 7.05b to Rs.

7.5b as a result of increased investment in credit

portfolio.



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SHORTFALLS / WEAKNESS

1. The promotion of UBL employees almost depends on

bringing of deposits respectively.

2. Some process becomes late due to UBL centralization.

3. UBL at No third in deposit without BDO.

4. Employees are not well grooming as compare to other

modern commercial banks.

5. In restructuring the No of employees too much fire

especially in big cities so now need become appear.

6. From car drive UBL take nominal share although it has

larger network this are due to they not entertaining Land

Lord.

7. There is no any HR officer in Hub level.

8. UBL mostly depend upon one to one marketing for

deposit not organized setup.

9. UBL’s ATM remains most of the time upset.



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OPPORTUNITIES

1. UBL have well experienced IT programmer they can

make their own ATM network like one link and M.net.

2. They can sash their old well-experienced employees to

give promotion.

3. It has largest network due to this it can take benefit

from restructuring.

4. They can increase their market share due to chip credit

card with the help of U phone co.

5. UBL has larger network but not whole branches are

online, if all branches become online then its business

should boost up.

6. UBL has overseas branches most of those countries in

which other main competitors not have if so it can take

benefit after inspiring those govt.

7. Govt. of UAE has declared a free industrial estate which

having its own free poor as Jabl-eali on which no tariffs

to be imposed, UBL has already there it branch and take

benefit and open one more that location.



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THREATS

1. The ATM network has not its own that’s why huge

amount transfer into the ABN ambro account.

2. Well-experienced employees leaved UBL because they

receive good offer from other banks.

3. Due to its IPO’s in last share offering its report badly

damaged.

4. All banks/DFI’s are facing stiff competition to attract

new customers with the privatization program that

began in 1991, so five NCB’s and three DFI’s become

privatized and have new private banks were setup.

5. This is the age of competition, expansion with all good

SFI’s and banks with new technology. It is threat for

loosing its market share.

6. Pakistani political environment is not stable which leave

bad effect on all sectors.

7. Freezing of foreign currency accounts by the govt. of

Pakistan is also a f\ear for all Pakistani banks.



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Conclusions

This organization is well managed with organized structure and

efficient employees. Due to its growth in online branch system,

it has bright future in Financial Organizations.

SUGGESTIONS & RECOMMENDATIONS

• At the end of every report, it needs suggestions and

recommendations. According to my judgment the

following are the suggestions and recommendations.

• As UBL is expending with it network 1058 branches, it

should be beneficial for the bank to computerized all the

branches and earn more than before.

• The proportion of performance related work should be

more than the proportion of deposits in promotions.

• This strategy should be developing that decentralized

means some authority given the branches.

• UBL should appoint the BDO’s at least hub level with

the help of this strategy UBL can increase it deposits.

• It should be necessary for the UBL that for the old

employees training session for well grooming, because



Internship Report

even they don’t know that how to deal with new

technology.

• UBL should be appoint at least one HR officer at hub

level for dealing HR related work.

• As UBL have well in IT sections, I think they can

develop their own ATM network as M.net and 1 link.

• The ATM machine is some times in small cities remain

disturb that’s why customer become dissatisfied, if UBL

have its own network related ATM than this problem

should solve.



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