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COM/295 Business Communications COM/295 Week 1Communication Process WorksheetPaper #1 = 503 words!Paper #2 = 465 words!Paper #3 = 300 words!Complete the following table.Review the steps of the communication model on in Ch. 2 of Business Communication. See Figure 2.1.Identify one personal or business communication scenario.Describe each step of that communication using your personal or business scenario. Use detailed paragraphs in the boxes provided.Additional InsightIdentify two potential barriers that could occur in your communication scenario and then explain how you would overcome them. Write your answer(s) below. Week 1 Knowledge Check (with correct answers)Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people? is the process of interpreting messages from others into meaning.All outgoing messages are encoded and all incoming messages are decoded through: is the component of active listening in which nonverbal communication plays a vital role.Reflecting is the component of active listening which entails:Which of the following communication trends is considered a barrier to effective listening?Which of the following statements about defensive comments is true?Which of the following is characteristic of high cultural intelligence?How do individualists differ from collectivists?Which of the following is a feature of low performance societies?The cultural dimension of assertiveness deals with:Which of the following is characteristic of people from low humane orientation cultures?In what way does caring help establish credibility in the business world?A takes a stakeholder view that includes all groups in society affected by a person's business.People can demonstrate competence by:Character can be defined as:Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She wishes to give one of her managers the "Employee of the Year" award, and one of her teams the "Stars of the Year" award. Which of the following teams should she choose for the "Stars of the Year" award if she is looking for one that operates in ahigh-trust environment?Supporting Activity: Credibility - Peter Cardon's Pinterest PageWord Count: 267 words!Review the textbook author's Pinterest page and locate the topic of Credibility.Select a video or article from the list of resources.Click the New Message icon and post a 150- to 350-word summary of the video or article you selected. COM/295 Business CommunicationsCOM/295 Week 2Global Communications WorksheetWord Count: 565 words!Your supervisor wants to send a brief e-mail message to welcome employees who have recently transferred to your department from Brazil, Russia, India, and China. He has written a draft message and would like your feedback. Review your supervisor’s message below. Rewrite the message to make it appropriate for the of one of the four countries of your choice. Conduct research to know more about the of your chosen country. "I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America". Complete the table with your rewritten welcome message. Ethics & Credibility in Business CommunicationsOption #1 - Word Count: 555 words!Option #2 - Word Count: 403 words! Write a 350- to 700-word paper (not including title and reference page) on the event you have chosen in the Learning Team Collaboration Activity according to the following criteria:Explain the situation of the event.Describe the company's ethical obligation in their communications to the public.Answer the following questions:Did you find any evidence of communications to the general public?

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    COM/295 Week 1

    Communication Process Worksheet

    Paper #1 = 503 words! Paper #2 = 465 words! Paper #3 = 300 words! Complete the following table.

  • Review the steps of the communication model on in Ch. 2 of Business Communication. See Figure 2.1.

    Identify one personal or business communication scenario. Describe each step of that communication using your personal or business scenario. Use

    detailed paragraphs in the boxes provided. Additional Insight Identify two potential barriers that could occur in your communication scenario and then explain how you would overcome them. Write your answer(s) below.

    Week 1 Knowledge Check (with correct answers)

    1. Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

    2. is the process of interpreting messages from others into meaning. 3. All outgoing messages are encoded and all incoming messages are decoded

    through: 4. is the component of active listening in which nonverbal communication plays

    a vital role. 5. Reflecting is the component of active listening which entails: 6. Which of the following communication trends is considered a barrier to effective

    listening? 7. Which of the following statements about defensive comments is true? 8. Which of the following is characteristic of high cultural intelligence? 9. How do individualists differ from collectivists? 10. Which of the following is a feature of low performance societies? 11. The cultural dimension of assertiveness deals with: 12. Which of the following is characteristic of people from low humane orientation

    cultures? 13. In what way does caring help establish credibility in the business world? 14. A takes a stakeholder view that includes all groups in society affected by a

    person's business. 15. People can demonstrate competence by: 16. Character can be defined as: 17. Tess is the general manager of Choc-a-block, an international sweet-manufacturing

    company. She wishes to give one of her managers the "Employee of the Year" award, and one of her teams the "Stars of the Year" award. Which of the following teams should she choose for the "Stars of the Year" award if she is looking for one

  • that operates in a high-trust environment?

    Supporting Activity: Credibility - Peter Cardon's Pinterest Page Word Count: 267 words! Review the textbook author's Pinterest page and locate the topic of Credibility. Select a video or article from the list of resources. Click the New Message icon and post a 150- to 350-word summary of the video or article you selected.

    COM/295 Week 2

    Global Communications Worksheet Word Count: 565 words! Your supervisor wants to send a brief e-mail message to welcome employees who have recently transferred to your department from Brazil, Russia, India, and China. He has written a draft message and would like your feedback. Review your supervisors message below. Rewrite the message to make it appropriate for the of one of the four countries of your choice. Conduct research to know more about the of your chosen country. "I wanted to welcome you ASAP to our little family here in the States. Its high time we shook hands

  • in person and not just across the sea. Im pleased as punch about getting to know you all, and I for one will do my level best to sell you on America". Complete the table with your rewritten welcome message.

    Ethics & Credibility in Business Communications Option #1 - Word Count: 555 words! Option #2 - Word Count: 403 words! Write a 350- to 700-word paper (not including title and reference page) on the event you have chosen in the Learning Team Collaboration Activity according to the following criteria:

    Explain the situation of the event. Describe the company's ethical obligation in their communications to the public. Answer the following questions:

    o Did you find any evidence of communications to the general public? How effective was the communication in terms of establishing credibility?

    o If not, what approach would you suggest the company take to communicate to the public to gain credibility?

    o Cite and reference at least two sources. Format your paper consistent with APA guidelines. Use one of the templates for APA papers provided in the Center for Writing Excellence. Click the Assignment Files tab to submit your assignment.

    Week 2 Knowledge Check (with correct answers)

    1. Email communication 2. Which of the following is the first step in the AIM planning process for developing influential

    messages? 3. In the context of the AIM planning process, which of the following tends to be the single

    most important planning step for many messages? 4. George, the marketing manager at Regal, believes that an employee should always act

    ethically and should also report instances of unethical behavior that he encounters. This belief held by George is an example of a(n):

  • 5. Which of the following is most likely to have a negative impact on your readers' perceptions of your credibility?

    6. The less specific you are while writing your business messages the greater the possibility 7. In the course of conducting a FAIR test to review your business message, when you attempt

    to determine how your message will affect others from ethical, corporate, and legal perspectives, you are most likely checking:

    8. Craig is the sales manager at Blaize Supersports and has a 20-member-strong sales team that reports to him. On an average, Craig receives about 115 emails and sends out 75 emails a day. James, a salesperson at the store, leaves the subject line blank while typing out a leave request mail to Craig. James wants to take the week off and spend time with his family. As James is about to send it, he realizes that the subject line is blank.

    9. Which of the following should James do before sending the email to Craig? 10. Which of the following reputations is a result of the meta message "I abide by the rules"?

    Which of the following is a reason why audience analysis for routine messages generally does not require much time?

    11. In the case of a routine message, the number of words in a primary message: 12. Which of the following stages of developing routine messages involves proofreading?

    COM/295 Week 3

    New Hire Communication Worksheet Word Count: 1,677 words = A+ Select a company you are familiar with. Imagine that you work for the HR department of the company. You are tasked to develop a message to orient new hires to the company

  • culture, process, procedures, and general information. Compose a message for new hires using the three-step process outlined in Ch. 5 ofBusiness Communication. Step 1: Prewriting Analyze the situation described above by answering each of the following questions with 1 to 2 paragraphs:

    1. Review the assignment directions above. What is the purpose of the message the HR employee is tasked to write?

    2. Who is the audience? What are characteristics shared by the audience that the HR employee should consider when writing the message? What do they already know?

    3. Which communication channel(s) would you choose to deliver the message and why?

    4. What writing strategies can you use in your writing of the message? Step 2: Drafting Research your companys background to know about the culture, processes, and procedures within the organization you selected. Write a rough draft of the message below using the analysis you did in Step 1. Make sure your message is appropriate for the purpose and audience (e.g., new hires). Use an outline to help organize your thoughts. Step 3a: Revising Copy and paste the message you drafted in Step 2 below. Proofread and edit the message using the Track Changes feature under the Review tab to show you are actively engaged in proofreading and revision. Use the following questions as guidance when you proofread the message.

    1. Does the message establish the credibility? Is there some supporting research you may use to deepen the credibility?

    2. Is the message clear? Can your audience read the message without many questions?

    3. Is the message concise? Have you eliminated unnecessary verbiage in the message?

    4. Is the message easy to read? Have you used headings or bulleted lists to increase the clarity of your message?

    Step 3b: Final Message for Submission Provide the final copy of your message here. Save the document and submit it as your assignment.

  • Technology and Communications Word Count: 784 words! Identify the specific medium or media you would use to deliver each of the messages listed in the Week 3 Learning Team Collaboration Activity. Write 1- to 3-paragraphs for each message that describe and explain your choices. Your answer can reference your Learning Team discussion or you can make your own choices. Choose the most effective technology, medium, or combination of media for each of the following messages:

    A message from HR to all employees, explaining the changes to the company health plan in the coming year.

    A message from the CEO of a large company to employees, explaining negative news regarding the company appearing on national news channels.

    A message from a gym manager to clients about temporarily closing the pool in the gym. A message from a professional association to members about the coming annual

    conference. Explain your answers.

    Click the Assignment Files tab to submit your assignment.

    Knowledge Check (with correct answers) 1. Which of the following statements