www.colt.net/uc

COLT Unified Communications

What we’ll cover today

> What we mean by unified communications (UC) and our unique approach

> Today’s IT challenges and what UC can do to help

> Different strategies for adopting unified communications

> Why we believe you should choose COLT

> Our unified communications portfolio and where it fits into the bigger picture

> Unified communications (UC) brings together equipment, software and services to enable the control, integration and use of multiple communication methods

> Users get control over all their communications from their phone/PC as well as access to network, systems and business applications

> Importantly, UC does all this while delivering an intuitive user experience and enhanced individual, workgroup and organisational productivity

> Unified communications includes voice (desk phone, mobile), messaging (email, instant message, voicemail) and conferencing (multi-party voice, video and screen sharing communications)

What are we talking about?

With UC, people can see a voicemail message in their email, click to set up a call to the originator’s desk phone (which can be routed automatically to their mobile if they’re away from their desk) setting up a ‘busy’ message in the recipient’s calendar so others know they are unavailable.

A quick example

> Converge your network for better efficiency, delivering cost benefits both in the short- and long-term

> Reduce human latency reaching the right people quicker

> Deliver implementation flexibility, allowing you to add services only when you need them

> Improve process efficiency with better communication and easier remote working

What else can unified communications do for you?

Bringing your business together with UC

IP Telephony

Contact Centre solutions

Intelligent Networking

Video Conferencing

Managed Services

IP VPN

Voice call services

VoIP

Integration of communication applications into core business systems

The COLT approach to unified communications

> We work at your pace to unlock the benefits UC can offer your individual business

> We begin by reviewing your business process

> We optimise communications through a single network

> IP everywhere, IP telephony (preferably with a hosted capability)

and email

> We help you improve customer service

Unified communications will help you address the following key issues:

> Lowering your fixed operational costs

> Reducing complexity to a single IP network

> Making ongoing management simpler and easier

> Improving mobility with no loss of service

Meeting today’s IT challenges

And delivering opportunities for the future

> Greater collaboration> UC helps the collaboration both within the company and with partners

> Even greater flexibility

> Because UC works with common IP standards it can be easily combined

with other applications

> Time savings> The organisation can benefit from improved communications and

business processes

Unified communications has become mainstream

A 2009 IDC study of European CIO challenges revealed the following:

Integrating IT and communications is the 2nd top priority for

25% of CIOs, just after security

52% of companies surveyed already run a combined IT and Communications strategy

Different companies, different strategies

> There is no one single way to approach UC

> You can start in many places> Network data, voice technology, data applications

> Where do voice and IP telephony fit?

> UC is very much a journey

The journey to unified communications

1 Convergence – realise network management efficiencies

2 Applications – integrate communication tools to increase productivity

3 Harmonisation – re-engineer business processes to enjoy the full benefits of the integrated communication tools

The journey to unified communications

1

2Linking principle sites, single network in each site, extending to home workers

Leverage this suite to gain competitive advantage

Multitude of different apps: IM, unified mailbox, presence etc

Prioritise based on your business processes

Add secondary applications for a full suite of functionality

Legacy infrastructure / separate voice and data networks

Convergence of voice and data networks at the core

Extension of convergence into individual sites in the wider network

3Automation of communication processes to avoid human latency

Evaluating current communications at user and process levels

Designing new methods for user and business process improvements

Redefine business processes by implementing applications

First steps

> Start review of the business processes that serve your customers

> Build a solid and flexible infrastructure, converging your network and realising network management efficiencies

> Understand how people, applications and processes can interact more effectively

> Select must-have applications delivering real benefits

> Re-engineer business processes

Why work with COLT?

> We understand your needs

> The service doesn’t stop at installation> Managed services backed by stringent SLAs

> Expert local staff on the ground

> We go further> Both in European coverage and global reach

> Fully redundant and resilient pan-European network

> Annual service availability of 99.95%

> Diverse portfolio> Add applications as and when you need them

COLT portfolio

COLT VoIP Access

COLT VoIP Access connects your PBX with the PSTN via an end-to-end IP network enabling both incoming and outgoing calls to use Voice over IP

Benefits

> Significant cost savings

> Outstanding resilience

> A higher level of security

> Superior quality

COLT IP Voice Solutions

COLT IP Voice Solutions is a comprehensive set of IP-based products including IP contact centres, PBXs, conferencing, voice recording, wireless networking and unified messaging

Benefits

> Tailored service and products

> A single point of contact

> Convenient hosting

> Expert advice

> Market-leading equipment

COLT IP Managed Services

COLT Managed Services comprises application hosting, infrastructure management, IT services, network and facilities management, and professional services

Benefits

> Managed services vs outsourcing – what’s the difference?

> Increased control and flexibility

> Network and facility services

> Infrastructure management services

> Application hosting services

> Managed IT services

IP VPN

COLT IP VPN creates a seamless means by which your employees can all access your corporate network securely and reliably from wherever they are

Benefits

> Better management

> More agility

> Higher performance

> Tighter security

> Greater resilience

3

2

1

How COLT can help you on the journey to UC

IP Voice Solutions

Conferencing

IN Services

Managed Services (eg Managed Business Email, Managed MS Exchange)

IP VPN

Voice Line

Voice Connect

VoIP Access

Professional Services

A better route to unified communications

> Unified communications can seem a big step but the benefits speak for themselves

> We’ll help you move to UC at a speed that suits both you and your business

> Whichever approach you take, we have the skills, experience and portfolio to make it happen

> And beyond this you’ll get award-winning service and a solution that’s right for your individual needs

www.colt.net/uc

COLT Unified Communications