collections - coastline user guide.pdf · collections course overview collections course provides...

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  • COLLECTIONSU R C 5 2 2

    Collections Online TrainingUser Guide

  • TABLE OF CONTENTS

    Introduction 2Collections Course Overview 3Course Contents 4Accessing and using the service 7Support 13

  • Page 2 of 13

    Introduction

    Collections Online Training consists of over 3 hours of online training aimed at beginners to the area of Collections.

    Objective

    application of URC 522.

    PrerequisitesThis course is aimed at students new to the area of collections. There are no prerequisites for taking this course.

    Figure 1: Collections Online Training landing page

    Collections Online Training consists of over 3 hours of online training aimed at beginners to the area of Collections.

    Figure 1: Collections Online Training landing page

  • Collections Course Overview

    Collections course provides training in all of the key aspects of URC 522 and collections procedures. The training is delivered using a combination of audio, video, animation, and text.

    This Collections course represents over 3 hours of online training. The course is divided into 3 core modules and also provides access to information resources such as URC rules, commentary, and opinions.

    Figure 2: Collections Online Training course modules

    1. Lessons

    Page 3 of 13

    1. Lessons

    2. Case Studies 3. Assessment

  • Course Content

    1. Lessons

    and the application of URC 522.

    Links to the three lessons in Collections Training Course

    Page 4 of 13

    Course Content

    Core Modules

    1. Lessons

    and the application of URC 522.

    Links to the three lessons in Collections Training Course

  • Page 5 of 13

    2. Case Studies

    Collections course presents a number of interactive case studies designed to give the user different experiences with URC 522 and real life collections procedures.

    The user learns by doing and follows a series of steps, taking actions and making decisions while receiving on-the-spot feedback.

    On completion of each case study the user may review the correct procedures or retry the case study.

    3. Assessment

    In this section the user may attempt the collections assessment to test their knowledge of URC 522 and collections procedures.

    The assessment consists of a series of 20 randomly generated multiple-choice questions. Feedback is given on completion of the assessment questions and the user is advised which areas of the course to retake based on their score.

    The user may take the assessment as many times as they wish.

    Figure 4: Links to the three case studies in Collections Online Training

    In this section the user may attempt the collections assessment to test their knowledge of URC 522 and collections procedures.

    The assessment consists of a series of 20 randomly generated multiple-choice questions. Feedback isgiven on completion of the assessment questions and the user is advised which areas of the course to retake based on their score.

    The user may take the assessment as many times as they wish.

    2. Case Studies

    Collections course presents a number of interactive case studies designed to give the user different experiences with URC 522 and real life collections procedures.

    The user learns by doing and follows a series of steps, taking actions and making decisions while receiving on-the-spot feedback.

    On completion of each case study the user may review the correct procedures or retry the case study.

    3. Assessment

    Figure 4: Links to the three case studies in Collections Online Training

    Figure 5: Assessment module link

  • Page 6 of 13

    In addition to the structured training provided, the user also has access to a number of key tools and information resources.

    Additional Resources and Tools

    In addition to the structured training provided, the user also has access to a number of key tools and information resources.

    URC RulesThe ICC Uniform Rules for Collections, publication no. 522

    URC CommentaryThe commentary to complement and help understand the URC 522 rules

    URC OpinionsGuidance on the operation of URC 522

    Sample Commercial DocumentsSamples outlining form and function of commercial documents

    Sample Financial Documents

    documents

    Glossary

    terms and acronyms

    KeywordsView the translations of key international trade

    Discussion ForumA Q&A platform that allows you to share knowledge

    Figure 6: Learning Tools links

  • Accessing and using the service

    Accessing the service

    Go to http://admin.coastlinesolutions.com. On the sign-in page, enter the Username and Password provided to you, and click Sign In.

    Signing in brings you to the My Dashboard page. There are two ways in which you can access the course from this page.

    Option 1: Select the course from My Courses link in the sidebar menu.

    Figure 7: Log in page

    Figure 8: Accessing the course from the sidebar menu (Option 1)

    Page 7 of 13

    . There are two ways in which you can access the course

    k in the sidebar menu.

    re 7: Log in page

    rse from the sidebar menu (Option 1)

    Collapse/Expand sidebar menuClick the icon to collapse/expand the sidebar menu

  • Page 8 of 13

    Option 2:

    Click Go under the MY COURSES panel of the dashboard.

    Figure 9: Accessing the course from the MY COURSES panel of the dashboard (Option 2)

    er the MY COURSES panel of the dashboard.

    e 9: Accessing the course from the MY COURSES panel of the dashboard (Option 2)

    Figure 10: Selecting the course from the list (Option 2)

    Select the course from the list on the page. Click GO TO COURSE button to enter the Collections training service.

    Figure 10: Selecting the course from the list (Option 2)

    Select the course from the list on the page. Click GO TO COURSE button to enter the Collections training service.

  • Page 9 of 13

    Using the service

    The Collections training course and resources can be accessed through the two main panels on the landing page Access Training and Learning Tools respectively.

    Figure 11: Panels on the Collections course landing page

    Access Training panel Learning Tools panel

  • Page 10 of 13

    Figure 12: The Access Training panel on the course landing page

    The Access Training panel provides a number of access points to Collections Online Training. You may launch the training at the start, continue where you exited previously, or return to your bookmark. You may also search the course for areas of particular interest and view your progress within the course.

    The Access Training panel provides a number of access points to Collections Online Training. You may launch the training at the start, continue where you exited previously, or return to your bookmark. You may also search the course for areas of particular interest and view your progress within the course.

    Continue training buttonClick on this button to continue training from where you left the course in a previous training session

    Search buttonClick on this button to search for areas of particular interest within the course

    View Progress buttonClick on this button to view your progress within the course

    Launch training buttonClick on this button to launch the training

  • Clicking on the Launch training button opens the training in a new window. To access a lesson, click on the lesson name.

    Page 11 of 13

    Figure 13: Accessing a lesson from the list

  • Page 12 of 13

    Controls for navigating through the lesson are available at the bottom of each lesson.

    Figure 14: Lesson navigation buttons

    BookmarkBookmark current page

    PreviousGo to the previous screen

    Lesson menuView contents of lesson and navigate to any screen

    NarrationView text of lesson screen narration (where applicable)

    NextGo to the next screen

    ReplayReplay the current screen

    RestartReturn to screen 1

  • Page 13 of 13

    Support

    this service.

    Contact us at:

    Email: support@coastlinesolutions.com

    Tel: +353 1 235 2166