Collaborative Case Management For G CGovernment= ECM+BPM

Joshua Lee – Account Manager, LaserficheRussell Haddock - MCCi

Agenda

• E-GovernmentE t i C t t M t• Enterprise Content Management

• Collin County Case Study

E-government

• Resource intensive• Anticipated interest: does it fit the needs of

the user?• Plateau

Enterprise Content Management

• Integrative middlewareI d d t i• Independent services

• Uniform repositoryy• Central control and local flexibility

ECM Case Management Framework

Case Management Flow

Case Study – Collin County, TX

Collin County – Why?

• Antiquated legacy content management tsystem

• Fragmented – silos of information and gmultiple solutions at the department level

need to centralize• need to centralize• 273% increase in cases filed over last 10

years

Collin County – Key Areas

• Tax OfficeC t C M t• Court Case Management

• District Clerk• Sheriff’s Office

District Attorney• District Attorney• Tax Motor Vehicle and Auditors• Marriage Certificate – Genealogy Corner

Collin County – Tax Office

• Integration to optimize business processS d $60k i d l t t b• Saved $60k in development cost by using out of the box solutionsg

• Tax Assessor/Collector relied on paper10 days to process mail• 10 days to process mail

• Estimated loss of $1mil interest per day• Now processing up to 10 days faster

Collin County – County Clerk

• Case Management – IntegrationEl t i R d M t• Electronic Records Management Compliance

• Active cases remain in case management systemmanagement system

• Closed cases automatically managed by Enterprise Content Management

• User transparency• User transparency

Collin County – Genealogy Corner

Collin County – Genealogy Corner

Collin County – Genealogy Corner

Collin County – Summary

• 300 hours of staff time saved annuallyN l h i fil f ld• No longer purchasing file folders

• Quicker payment processingy g• Elimination of over 400 boxes and

associated storage costsassociated storage costs• IT staff can easily manage system for the

Enterprise• CIJS collaboration electronically• CIJS collaboration electronically

Questions?Visit Laserfiche Booth #17Visit Laserfiche Booth #17