collaboration success brief
DESCRIPTION
Common pitfalls to collaboration and how to overcome them.TRANSCRIPT
COLLABORATION ROADMAP FOR SUCCESS
!
Boots W. Channel Support Superstar
founded 1997
partner 2005
OUR CHALLENGE• 70% of IT projects fail • features, technology • lack of user adoption
COLLABORATION TOOLS
ARE HIGH RISK
Retu
rn
User Adoption RateLow High
Confluence ROI
FOUR UNIVERSAL TRUTHS
ABOUT NORMAL PEOPLE
WHEN THEY DON’T BELONG
PEOPLE DON’T LIKE IT
BOND WITH TOOLSPEOPLE DON’T
LIKE CHANGEPEOPLE DON’T
LIKE HARDPEOPLE DON’T
• design • information architecture • tools
KEYS TO SUCCESS
5 STRATEGIES
1. MAKE USERS FEEL LIKE THEY BELONG
• recognize our tribal nature • make the ‘snap’ in your favor
TURN THIS
INTO THIS
HUGS, ANYONE?
WEAPON: GRAPHIC DESIGN
REFLECT YOUR COMPANY
• users will belong • and feel less change
2. BUILD AN INFORMATION ARCHITECTURE• maps organization to tool
features • ensures internal structures are
familiar and usable
EXPENSIVE TO FIX
HARD TO USE
www.brikit.com
www.brikit.com
makes users feel comfortable !
familiarity reduces sense of change
3. MAKE IT SIMPLE• “like surfing the web” • familiar menus • layouts for consistency • site-map footers • navigation aids
MAKE IT SIMPLE (CONTINUED)
• group spaces into sub-sites • own menus, layouts, footers, etc. • incrementally reveal complexity • make it obvious where to put
stuff
4. CONVEY MEANING THROUGH DESIGN
• reduce apparent complexity • visually prioritize information • design templates for consistency
5. GARDEN IT• your organization changes • tools evolve • new opportunities • new pain points
GARDEN IT (CONTINUED)
• plan for regular updates • tools • information architecture • design
www.brikit.com
www.brikit.com
BONUS TIPS• minimize custom coding • check add-on upgrade history • aim to be “future proof”
REVIEW• address the cultural challenges • three keys to success • five strategies to drive user
adoption
PHOTO CREDITS!people http://www.flickr.com/photos/brizzlebornandbred/8626576329normal http://www.flickr.com/photos/jdhancock/3725688716fish http://www.flickr.com/photos/bryanto/4151826036tool http://www.flickr.com/photos/hotiron/4798419410orangutan http://www.flickr.com/photos/55524309@N05/5377715475barbed http://www.flickr.com/photos/monica_mae/4706709263dolphins https://www.flickr.com/photos/stefanhaubold/3823503628pencils https://www.flickr.com/photos/summerskyephotography/8195218872times square https://www.flickr.com/photos/justininsd/8104017791architecture https://www.flickr.com/photos/wojtekgurak/4107951711socks https://www.flickr.com/photos/dolmansaxlil/4965288840steps https://www.flickr.com/photos/grantmac/518462894