Collaborate: Transform Your Organization with Chatter

/Chatter @chatter

Dave King Director Product Marketing, Chatter

@dbkinger

In/davebking

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Driving growth and seeing results in the bottom line

Bringing insights to the fingertips of every sales employee

David Eastwood

Frank Rowe

Special Guests

Remote Employee Wins “Employee of the Year”

Jill Rowley Eloqua Employee of the Year

Maxim Inc. Responds to Japan Earthquake

Top Secret Initiative at salesforce.com

The Official T-Shirt of the Social Enterprise!

Organizational Structures Pose Challenges for Knowledge Work

Structured Processes Collaboration

Collaboration is Separate from Structured Business Processes

No measurement No visibility

No business context

No collaboration No discussion history

Chatter is the Engine Behind the Social Enterprise

Employee Social Network

Customer Social Network

Social Profile Market Collaborate

Work

Extend Sell

Service

Chatter: Transformation, Not Collaboration

Social Process Social Intelligence

100,000+ employees

18,000+ employees

94,000+ employees

20,000+ employees

14,000+ employees

Over 150,000 active networks including:

55,000+ employees

50,000+ employees

Social Intelligence: Raise the IQ of Every Employee

>60M recs / mo. >300M searches/mo.

Millions posts / mo.

>18M files / mo.

Millions of users

trending

Social Process: Marries Structured & Unstructured Data

Collaboration on Records Approvals Customer

Groups Triggers & Apex

Key Chatter Services:

Criteria-based Newsfeeds Messenger

Records Files Approvals

Recruiting Example

Chatter Makes Companies More Effective

Creative campaigns R&D prioritization Competitive intel Post-merger integration

Video production and publishing

25% Reduction in

meetings

39% Faster finding

information 26% Less email

34% Increased employee

engagement

31% Increased employee

connections

29% Increased

idea generation

MarketTools, Inc. survey of 5,500 customers, May 2012

* Limited pilot beginning Q3 2012

Chatter Messenger

Presence Instant Messaging

Chatter Screensharing*

Screensharing

Introducing Real-Time Communications for Chatter

Chatter Demonstration

Chatter REST APIs: Access to feeds, profiles, groups. social graph, topics, messaging, and recommendations data OAuth: Open authentication for Chatter data

Chatter Connect

Custom & 3rd Party Business Apps

Mobile Social Apps Intranets & Portals

Make All Your Apps Social with Chatter Connect

Chatter Use Cases and Adoption Strategies

3:00pm session in this room

Facebook.com/chatter

David Eastwood Sales Operations Manager

@deastwood85

In/deastwood85

Touching the Lives of 99% of the UK Population

From cradle to grave

37 Browser login / user 131 Chatter Desktop/Mobile logins / user

Browser Logins

Fujitsu UK&I at a Glance: 1,000+ Active Users

Chatter Mobile & Desktop Logins

804 193

Enhancing Executive Visibility & Transparency Communication Across Geographies

Visibility into Sales Activities

Cross Company Engagement (Removing Silos) Topical Discussions Across Departments

Collaboration Between Different Teams

Crowdsourcing Answers

Institutional History on Objects: Structured + Unstructured Data

Chatter: Helping Facilitate Change

Resolve Permissions

IT updates

Highlighting Change

Recognition of Achievement

Frank Rowe Group Sales Performance & Development Manager

All About A European Distributor of specialist construction materials

Many sub-Cultures with limited communication

between brands

Multi Brand Business 330 UK Locations

10,600+ Employees Revenue: £2.745 B

SIG at a Glance: 1,600 + Licenses

2010 2012 X  No Cross-Brand Sales

X  Limited Teamwork

X  Poor Communication

X  No Sharing of Information

X  Only UK Adoption

ü  “Let’s connect with each other”

ü  Regional/Cross Brand Groups

ü  Supply Chain

ü  Sharing information

ü  Building relationships

ü  Better service for our customers

ü  Role out across European Brands

3,500 Total Users

Chatter Also Helps in Other Crucial Areas

Logistics Account Info Inventory Management

Marketing Communication

Product Launches Training

Recruitment

Key Tips and Tricks

ü  Identify Executive Sponsors

ü  Communication of Launch & Protocols

ü  Post a Tip of the Day

ü  Competitive Tips

ü  Build Network Connections

ü  Correct Devices/Technology

Q&A

David Eastwood Frank Rowe

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