colin laicomputer service center1 macau polytechnic institute welcome to campus i.t. application...

Colin Lai Computer Service Center 1

Macau Polytechnic Macau Polytechnic InstituteInstitute

Welcome toWelcome to

CampusCampus

I.T. Application & Development I.T. Application & Development ForumForum

July 26, 2000July 26, 2000


Forum ObjectivesForum Objectives

Better understanding of:Better understanding of: Computer Service Center (CSC, or CINF) Computer Service Center (CSC, or CINF)

& the available services& the available services Current and upcoming I.T. projectsCurrent and upcoming I.T. projects

Brain stormingBrain storming• Identify improvement areasIdentify improvement areas• How I.T. can help in teaching / How I.T. can help in teaching /

administrationadministration


Our AgendaOur Agenda

Morning SessionMorning Session 4 Presentations4 Presentations 15 minutes Break 15 minutes Break 5 Presentations5 Presentations Lunch BreakLunch Break

Afternoon SessionAfternoon Session Open DiscussionOpen Discussion

Presentation slidesPresentation slides can be viewed on can be viewed on

the web (campus the web (campus access only) by access only) by end of Julyend of July

suggestionssuggestions can be can be written at the back written at the back of forum agenda of forum agenda and return to usand return to us


Introduction to Introduction to Computer Service Computer Service CenterCenter

Speaker: Speaker: Colin LaiColin Lai

Computer Service CenterComputer Service CenterOrganization ChartOrganization Chart

Head

Technical Support Team

4

Application Development Team

5

No. of Staff: 11

Assistant

Outsource Helpdesk Technician

2


Our WorkOur Work

R & D, evaluation, purchase, R & D, evaluation, purchase,

implementation, maintenance of implementation, maintenance of

application systems, hardware & softwareapplication systems, hardware & software

User account managementUser account management

Handle service requests from over 400 Handle service requests from over 400

staff, 1800 full-time studentsstaff, 1800 full-time students


Our TerritoryOur Territory

Office, meeting room : 2/F Admin. Office, meeting room : 2/F Admin. buildingbuilding

helpdesk service center (room helpdesk service center (room 201 )201 )

9 computer laboratories9 computer laboratories• 5 at H.Q., 2 at ESA, 1 @ at CEM, ESS5 at H.Q., 2 at ESA, 1 @ at CEM, ESS

location with campus computerslocation with campus computers


Existing Application SystemsExisting Application Systems

Student Information System (SIGA) - SAA, Student Information System (SIGA) - SAA,

schoolsschools

Financial System (SIGFC) - Finance, Purchasing Financial System (SIGFC) - Finance, Purchasing

dept.dept.

Staff Payroll System - Personnel & Finance dept.Staff Payroll System - Personnel & Finance dept.

Library Management System - LibraryLibrary Management System - Library

Document Tracking System - Admin. StaffDocument Tracking System - Admin. Staff


Existing Application Systems - Existing Application Systems - Cont..Cont..

Resource Management System - school, SASRResource Management System - school, SASR

Petty Cash Management System - school & Petty Cash Management System - school &

Finance dept.Finance dept.

Class Response Survey - school, managementClass Response Survey - school, management

Jobs Dispatch & Tracking System - CSC & usersJobs Dispatch & Tracking System - CSC & users


Existing ProjectsExisting Projects

Cyber CampusCyber Campus• Wireless campus networkWireless campus network• Web-based courseware (computing Web-based courseware (computing

facilities)facilities)• SmartcardSmartcard• Network security - FirewallNetwork security - Firewall

SIGA, SIGFC enhancementSIGA, SIGFC enhancement• reports, data conversion (Unicode)reports, data conversion (Unicode)

Performance Measurement & TuningPerformance Measurement & Tuning


Existing Projects - Cont..Existing Projects - Cont..

Center DocumentationCenter Documentation• monthly management reportmonthly management report• computing & network environmentcomputing & network environment• operations procedureoperations procedure• center’s web sitecenter’s web site

Work with Computer Studies Work with Computer Studies Program on special projectsProgram on special projects


Upcoming New ApplicationsUpcoming New Applications

Human Resource Management Human Resource Management SystemSystem

Fixed Asset Management SystemFixed Asset Management System Evaluation of New library systemEvaluation of New library system Recreational Resource Management Recreational Resource Management

SystemSystem Short Course Management System Short Course Management System

(mini-SIGA)(mini-SIGA)


New ProjectsNew Projects

Multimedia equip classroomsMultimedia equip classrooms Video ConferencingVideo Conferencing Disaster Recovery PlanDisaster Recovery Plan Laboratories upgrade (ESA, CEM, Laboratories upgrade (ESA, CEM,

H.Q.)H.Q.) Setup User Service AgreementSetup User Service Agreement Setup Periodic User MeetingsSetup Periodic User Meetings Distance Learning EnvironmentDistance Learning Environment


Our VisionOur Vision

Enhance the Enhance the

teaching / learning / teaching / learning / administrativeadministrative

environment of the environment of the institute!institute!

By using advance By using advance information information technologiestechnologies!!


Our MissionOur Mission

Ensure the Institute Ensure the Institute

Stay Stay CompetitiveCompetitive!!


Support From Support From YOUYOU

Support from the Support from the youyou & &

the the management management councilcouncil

can make this small team can make this small team

make a make a differencedifference!!


In order to save time:In order to save time:

Q & AQ & A

after all after all presentations!presentations!


Thank you!Thank you!

More information at:More information at:

http://http://www-ci.ipm.edu.mowww-ci.ipm.edu.mo or or

http://http://csc.ipm.edu.mocsc.ipm.edu.mo

Next presenter: Next presenter: Voyage IoVoyage Io

Topic: Computing Environment & Topic: Computing Environment & ProjectsProjects

colin laicomputer service center1 macau polytechnic institute welcome to campus i.t. application...

Documents