colgate palmolive company managing sap erp upgrade with enhancement packages
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Colgate Palmolive Company Managing SAP ERP Upgrade With Enhancement PackagesTRANSCRIPT
-
Live Webinar: Managing SAP ERP Upgrade with
Enhancement Packages
Marc Steidten
Global Upgrade Office, SAP AG
April, 2012 Public
Sanjeev Dali and Rajiv Kumar
Colgate Palmolive Company
April, 2012
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2011 SAP AG. All rights reserved. 2 Public
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and
or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information in this document is not a commitment, promise or legal
obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document,
except if such damages were caused by SAPs willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results
to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-
looking statements, which speak only as of their dates, and they should not be relied upon in making
purchasing decisions.
Legal disclaimer
-
2011 SAP AG. All rights reserved. 3 Public
Agenda for today
1. SAP Roadmap and Enhancement Package Concept
Long-Term Predictability More Innovation Less Disruption
2. Managing SAP ERP Upgrade with Enhancement Packages
Customer Experience Colgate Palmolive Company
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2011 SAP AG. All rights reserved. 4 Public
Market trends and customer requirements
Non-Disruptive Innovation Road Map for the Business Suite
Industry-wide unmatched long-term predictability in evolution and maintenance with continuous innovation of current functionality, UX and TCO
Game-changing innovations accessible in the context of the customers landscape Unique non-disruptive delivery method
Mobility Smart-phones outsell PCs
By 2013, mobile devices will be the
primary method of internet access
worldwide
Big Data Data volume for enterprise
applications is doubling every 18
months
Cloud Business opportunities through
cloud offerings
New Business Models Big Data and mobility open opportunities
for new business models that customer
need to adopt
Cost efficiency Customer have to manage TCO
tightly
Investment Security Customers require investment
security according to their planning
horizons
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2011 SAP AG. All rights reserved. 5 Public
The SAP Way Long-Term Predictability More Innovation Less Disruption
Long-term predictability for the Business Suite: Customers
want to make the most out of
their investments and expect a
clear perspective for their
strategic software investments.
Breakthrough
Evolution
More Innovation Less Disruption Long-Term Predictability
December
2020 2015
Evolutionary Innovation: Gradual evolution of enterprise
software that spans from
functional enhancements to TCO
and new user experiences.
Breakthrough innovation: Breakthrough innovation to adopt
new business practices and
processes as quickly and
smoothly as possible.
Delivery without disruption: Customers want to avoid cost,
time and skill hurdles to adopt
innovation easier and faster.
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2011 SAP AG. All rights reserved. 6 Public
Long-Term Predictability
Maintenance Extension for SAP Business Suite
To manifest the long-term predictability of the Business Suite and in support of the Innovation Strategy
and Roadmap the standard maintenance will be extended
SAP extends mainstream maintenance for the Business Suite core applications1 to December 2020
1The SAP Business Suite 7 includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary
applications and industry applications. 2 Mainstream Maintenance for SAP NetWeaver 7.0 ABAP will be extended through December 2020 and for NetWeaver 7.0 Java (also incl Dual
Stacks) until December 2017. 3 If JAVA based ERP Components are used an Update to at least ERP EHP4 has to be performed until December 2017.
SAP ERP 6.0
EHP4
EHP5
EHP6
2010 2011 2012 2013 2014 2015 2016 2017 2018 2020 2008 2005 2009 2006 2007
SAP CRM 7.0
SAP SCM 7.0
SAP SRM 7.0
2019
SAP AS ABAP NetWeaver 7.x2)
SAP
Business Suite 7 Core Applications
EHP13)
EHP23)
EHP33)
EHP1 EHP2
EHP1 EHP2
EHP1 EHP2
Longer
Maintenance
until 2020
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2011 SAP AG. All rights reserved. 7 Public
SAP ERP 6.0 is the technical prerequisite for using many
of SAPs innovations
Functionality
activated
Enhancement
package(s)
installed
SAP ERP 6.0
Applications
Shared Services
Fin. Supply Chain Mngt
Learning & Talent Mngt
Linear Asset Mngt
Industry enhancements
User Experience
and many more
Mobile
Productivity Apps
Mission Critical Apps
Sybase Unwired Platform
Technology & Db
Sybase ASE database
HANA Accelerators (COPA and others)
Analytics
BI 4.0
Embedded Analytics
Crystal Reports
Cloud
Sales on demand
Sourcing on demand
Landscape virtualization Mngt
Upgrade
ERP 2004, 4.7, 4.6c
Dormant
< 4.6C
SAP AGS Upgrade Now Campaign for ES customers
SAP Services EMEA Upgrade Campaign
Rapid Deployment Solutions support fast implementation
Upgrade
Extended Maintenance ends March 31, 2013 !
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2011 SAP AG. All rights reserved. 8 Public
SAP innovation then and now Innovate faster and easier with SAP enhancement packages
Adoption of innovations / business functionality now
in shorter increments thanks to SAP enhancement packages!
SAP ERP 6.0
ERP 6.0
+ SAP enhancement packages
Innovate on stable core
Lower TCI and TCO SAP R/3 4.6 standard
Bu
sin
ess F
un
cti
on
ality
Time
EHP 3
EHP 4
EHP 5
Upgrade
Then... ... and now!
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2011 SAP AG. All rights reserved. 9 Public
Enhancement packages Enhancement packages as consolidation point
IN-ADV SP
NEW FUNCTIONALITY
IN-ADV
IN-ADV IN-ADV
SP SP
Enhancement Packages are an important element of our shipment strategy
Provide new, highly integrated core functionality encapsulated in Business Functions
Accumulates functionality delivered in Support Packages and In-Advance Shipments
Notes aggregated into Support Packages into Enhancement Packages
NOTES
ENHANCEMENT PACKAGES
ADD-ONS
(IN-ADVANCE SHIPMENTS)
SUPPORT PACKAGES
CONSOLIDATION
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2011 SAP AG. All rights reserved. 10 Public
Your place to find improvements and innovations
https://service.sap.com/findinnovation
What is the
longterm roadmap
for the SAP
Business Suite?
Which functionaltiy
is available in the
new releases for
me?
Which functionality will be
available with the
enhancement packages or
releases?
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2011 SAP AG. All rights reserved. 11 Public
Identify delta functionality with SAP Solution Browser
Identify delta functionality available after an upgrade or enhancement package implementation.
Available for all core applications of SAP Business Suite 7: SAP ERP, SAP CRM, SAP SRM, SAP SCM and SAP
Solution Manager
Available in English, German and Japanese (partly)
New: EHP6 for SAP ERP (incl. SAP PLM)
New: EHP2 for SAP CRM, SAP SCM and SAP SRM
New: SAP Solution Manager Content
Description
Further Information / Tool Access
Benefits
Via SAP Upgrade Info Center at: http://service.sap.com/solutionbrowser
Direct access at: http://sapsolutionbrowser.com
Tailored access to detailed and structured delta information
Reduced effort to define a business case or value proposition for an upgrade
Fast identification of capabilities that respond to user requirements
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2011 SAP AG. All rights reserved. 12 Public
Business function prediction for SAP ERP provides
customer specific view on innovation
SAP offers a free report: prediction of relevant enhancement package functionality based on your existing system usage, including direct access to:
Overview Presentation
Release Notes and Documentation
Test Case Catalogs and Technical Usage
Description
Further Information / Tool Access
Benefits
SAP Service Marketplace at: http://service.sap.com/bfp
Email: [email protected]
Tailored access to detailed and structured delta information for your business
Reduced effort to define a business case or value proposition for an upgrade
Fast identification of capabilities that respond to user requirements
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2011 SAP AG. All rights reserved. 13 Public
SAP enhancement packages Installation with regular maintenance + selective activation
Support
Package Support
Package
EHP EHP
Inactive Business Functions
Time SAP
System
1. Always install SAP enhancement packages combined
with Support Pack Stack as a maintenance activity with minor
additional effort and facilitated by the new EHP Installer tool.
2. Select and activate the functionality needed by your
business using the Switch Framework. Functionality
your business does not need will remain dormant.
Business Function Activation
active active
Support
Package
Support
Package
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2011 SAP AG. All rights reserved. 14 Public
Conclusion
SAP offers evolutionary and break-through innovation for the SAP Business Suite
Innovations will be delivered continuously and non-disruptively
The Long Term Predictability with the SAP Business Suite in un-matched in the industry
SAP Business Suite remains the future-proof choice for best-run businesses
Breakthrough
Evolution
More Innovation Less Disruption
December
2020 2015
Best run future with SAP Business Suite
Long-Term Predictability
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2011 SAP AG. All rights reserved. 15 Public
Agenda for today
1. SAP Roadmap and Enhancement Package Concept
Long-Term Predictability More Innovation Less Disruption
2. Managing SAP ERP Upgrade with Enhancement Packages
Customer Experience Colgate Palmolive Company
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Sales by Division Pet
13%
Europe/South
Pacific
21%
Latin America
27%
North
America
19%
Greater
Asia/Africa
19%
$15.5 + Billion in
Sales
39,200
Colgate People
Products Sold in
200 Countries &
Territories
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ORAL CARE PERSONAL CARE
HOME CARE PET NUTRITION
-
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SAP Implementations 109 Countries 99.8% of the Business
North America
Europe
Asia
Hills
South
Pacific
South Africa Latin America
Central
Europe COP
20 Of 27
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Mobile Solutions (Sybase)
Enterprise Search
HANA
BI Reporting & Analytics (Business Objects suite)
Master Data Management
Identity Management (To SAP & no-SAP systems)
Solution Manager
Change Manager
PPM
Governance Risk & Compliance (GRC)
End to End SAP Strategy
CBP/TPM
Trade
Promotion
Management
eSales
Customer
Service &
Sales
CRM
Focus on
the
Profession
PLM
New
Product
Development
eBuy(EBP)
Procure to
Pay
BPC
Financial
Consolidation
System
HCM
Human
Resources
Systems
Integrated Business Information: SAP ECC 6.0
SAP Portals
Application Portfolio
Access & Optimization
SCM
Supply
Chain
Management
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Global R3 Upgrade Program
Upgrade All R3 system with in 2 years, 2007-2009
Consolidate smaller R3 system into one of the regional system
One step combined Upgrade & Unicode conversion
Technical Upgrade Combine EhP with SP with no activation
Leverage New functionality post upgrade
Limit System changes during the Upgrade
Archive data to reduce system conversion time
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Global R/3 Landscape(2007) System Complexity
High Medium Low Degree of Difficulty
Classification
Overall
System
Rating
DB Size
(Tera Byte)
Custom
Executable
Code Pages &
Languages
SAP
Release
NON MDMP
Latin
America 6.5
3879 1 CP + 3 Languages 4.6c
North
America 1.8
8757 2 CP + 6 Languages
4.6c
COP 0.6 3021 1 CP + 1 Languages
4.6c
MDMP
Asia Pacific 4.2 2693 3 CP + 3 Languages
4.6c
Hills 4.3 3690 2 CP + 8 Languages
4.6c
Africa &
RU/UA 1.0 2100 3 CP + 3 Languages 4.6c
MDMP - Blended Codepage
Europe 4.5 8000+ 6 CP + 27 Languages 4.7
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Key Drivers
Support Business Consolidation
Consistent Information Globally
Faster / Simple Access Anywhere
Unicode Solution for multiple language
Leverage New functionality post upgrade
Existing system are End of Support lives
Next Release confirmed by SAP is ECC 6.0
Co-Innovation & early adoption to leverage new technology
New developments from SAP work on higher release
Opportunity to move toward standard functionality
Decommission unneeded objects
24 / 27
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Global SAP ECC 6 Upgrade
Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar May Jun
2007 2008 2009
Asia Pacific Oct 12
Europe May 19
Latin America August 18
North America January 19
Hills May 25
Reduced data base size by 25% to 30% Code conversion savings by 40%to 50% 30 languages 25 / 27
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Learnings
Plan extra efforts for system with multiple codepages & languages
Archive data of large tables to reduce conversion time
Early involvement of language expert for Scan & Unicode conversion
Use Hints to reduce manual effort on language assignment
Increase memory & Processor to improve scan run time
Execute Scan with optimize parameter ( 2 & 30 words)
Vocabulary Assignment
Output with local language works fine with Windows driver and may have issues with SAP printer drivers
Outputs with Local language
26 / 27
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Learnings
Dependency on DB Size & Language Conversion effort
Work with SAP to optimize timing for Upgrade & DB Conversion
Plan mock run close to production to get better estimate on downtime
System Downtime
No major functional change from 4.6 to ECC 6.0 with Technical
upgrade
Very minimal end user training effort
Require extensive Testing by IT & Business for smooth conversion
Functional Testing
27 / 27
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Learnings
Available with Enhancement Pack (EhP)
Plan the EhP installation by choosing required Technical Usages
New functionality is group by business function
Review SAP documentation on New functionality to estimate the effort
Activate business function which has new functionality
Only reversible business function can be deactivated post EhP 5
28 / 27
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Working with
Enhancement Packs
29 / 27
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Whats new in EhP
Technical Usages
Valid set of Software components grouped by Industry
Collection of New Business function
Mapped to Technical Usages
Switch Framework
Selective activation of new functionality
Activation trigger code enhancement for new functionality
Deactivation possible for reversible function only
Flexibility
Choose what / when you wish to implement
Isolate impacted objects
Avoid risk of side effects
30 / 27
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604 ABAP Product Instance SW Component 1 SW Component 2 SW Component 3 SW Component 4 SW Component 5
Discrete Ind. & Mill Products SAP_APPL 6.04 EA-APPL 604 ECC-DIMP 604
Oil&Gas SAP_APPL 6.04 IS-OIL 604 IS-PRA 604
Catch Weight Management SAP_APPL 6.04 IS-CWM 604 FINBASIS 604 SEM-BW 604
Hospital SAP_APPL 6.04 IS-H 604
Public Sector Accounting SAP_APPL 6.04 FI-CA 604 IS-PS-CA 604 EA-PS 604
Insurance SAP_APPL 6.04 FI-CA 604 INSURANCE 604
Media SAP_APPL 6.04 EA-APPL 604 FI-CA 604 IS-M 604
Utilities/Waste&Recycl./Telco SAP_APPL 6.04 EA-APPL 604 FI-CA 604 IS-UT 604
Leasing/Contract A/R & A/P SAP_APPL 6.04 EA-APPL 604 FI-CA 604 FI-CAX 604
Oil&Gas with Utilities SAP_APPL 6.04 EA-APPL 604 IS-OIL 604 IS-PRA 604 FI-CA 604
Retail SAP_APPL 6.04 EA-RETAIL 604
Global Trade SAP_APPL 6.04 EA-GLTRADE 604
Financial Supply Chain Mgmt SAP_APPL 6.04 FINBASIS 604 SEM_BW 604
Central Applications SAP_APPL 6.04 EA-APPL 604
Defense SAP_APPL 6.04 EA-APPL 604 EA-DFPS 604 ECC-DIMP 604
Defense for Public Admin SAP_APPL 6.04 EA-APPL 604 EA-DFPS 604
Financial Services SAP_APPL 6.04 EA-FINSERV 604
Strategic Enterprise Mgmt FINBASIS 604 SEM-BW 604
Human Capital Management SAP HR 6.04 EA-HR 604
Learning Solution SAP HR 6.04 EA-HR 604 LSOFE 604
SAP Learning Sol - Frontend ABAP LSOFE 604 (FRONT END)
E-Recruiting ERECRUIT 604
ESA ECC-SE ESA ECC-SE 604
PLM Core SAP_APPL 6.04 EA-IPPE 404 PLM WUI 7.0
EAM Config Control SAP_APPL 6.04 EA-APPL 604 EA-IPPE 404
EhP Technical Usages with Software Components
New Functionality in EhP is available as per Software component installed Software component are mapped to Technical Usages Technical Usages as relevant to be installed on Colgate environment as highlighted in Green
31 of 27
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EhPs@Colgate
Approach
Technical Upgrade
Combined Upgrade with latest EhP & SP
Combined with On going development
Install Technical Usages relevant to business process
Have separate plan to activate new functionality
Key Drivers
New Business functions which has business benefits
Improve Usability & User experience
Leverage new technology
32 / 27
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EhP Activation@Colgate
33 / 27
Application Business Function Description
ECC 6.0 / EhP 4
EA-SCM SCM extension
SCM 7.0 / EhP 1 SCM-APO-DP-SNP-CTM
CRM 7.1 / EhP 1
CRM_MKT_HVS High Volume Marketing
CRM_WEB_CHANNEL CRM Web Channel
ERP_ENTERPRISESEARCH Embedded search in SAP HR
UI_FRW_1 UI Framework
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EhP Activation@Colgate
34 / 27
Application Business
Function Description
ECC 6.0 / EhP 5
Global HR
HCM_ASR_CL_1
HCM_ASR_CL_2
HCM_ASR_CL_3
HCM Administrative Services 01. 02 & 03
HCM_CE_PT
HCM, Time and Labor Management for
Concurrent Employment
HCM_ESS_CE
HCM, ESS for Concurrent Employment
and Global Employment
HCM_ESS_CI_1 HCM, ESS for Personal Information
HCM_ESS_WDA_1 Employee Self Services on WebDynpro
ABAP
HCM_TMC_CI_1 HCM, Core Processes in Talent
Management
ERP_ENTERPRISESEA
RCH Embedded search in SAP ERP
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Enhancement Packs@Colgate
Business Benefits
35 / 27
Area Functionality Business benefit
Supply
Chain
Parking of erroneous queue
having data err
Timely completion of all Planning jobs with no system
performance impact
Multiple users are allowed to
update Transport lane for
different products
Improved User experience .
Planners can maintain data for common transport lane without
system lock
CRM
High volume Marketing Able to filter large volume of Business Partner data by various
attributes . This helped in faster & timely communication to
business partners.
CRM Web Channel Enhanced user experience
Embedded search in SAP ERP Ability to perform full text & fuzzy search on business objects,
like material , Customer Order info.
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36 / 27
Area Functionality Business benefit
Global
HR
ESS / MSS Self Service solution for Employee & Manager of HR
processes
Talent management Better UI and enhanced user experience for HR planning
Leave Management On Line Leave management in one standard system
Enhancement Packs@Colgate
Business Benefits
-
Plan installation & Activation of new functionality on a sandbox
Plan regression testing with EhP installation
Detail evaluation required on new functionality to assess business benefit
Research on SAP Service Market place for new functionality documentation
Execute Tcode - SFW5 Switch framework activation
Plan activation in each system manually Dev, Quality & Production
Activation trigger code enhancement
Review the Impact Analyzer for testing scope with activation
Plan additional hardware resources in some cases for better performance on new functionality
Enhancement Packs@Colgate
37 / 27
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Enhancement Packs@Colgate
Technology Changes
Change in ABAP version from 7.01 to 7.02 with EhP 5
With EhP 6 most business function uses Webdynpro
38 / 27
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Enhancement Packs Future Plan
39 / 27
Application 2012 2013
ERP-ECC 6.0 EhP 6
HR-ECC 6.0 EhP 6
PLM-ECC 6.0 EhP 7
SCM 7.0 EhP 3
CRM 7.0 EhP 3
SRM 7.0 EhP 3
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Include Enhancements pack as part of Organization upgrade strategy
Identify upfront what Technical usages to be installed with EhP Upgrades
New functionality is released as part of Business function in Enhancement pack and Support pack includes Bug fixes & general changes
Through testing is required to install Enhancement packs
Use Test Case catalog provided by SAP to know scope of testing required with Business Function activation
Review SAP documentation available on Service market place to assess the benefits on new functionality
Some of the new functionality works on BI & Portal and will need additional set up
In Summary
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Q & A
41 / 27
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42
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43
Annexure
The glowing bulb indicating
activation of new Functionality The Test Catalog specifies
the scenario to be tested
post activation
Dependencies for
activation of a
functionality is displayed
-
44
Annexure
Impact Analyzer:
Displays Roles effected from the
activation of new functionality
-
Thank You!
Contact:
Marc Steidten
Global Upgrade Office
SAP AG
Contact:
Rajiv Kumar
General Systems Manager
Colgate Palmolive Company
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APPENDIX
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2011 SAP AG. All rights reserved. 47 Public
Functionality
aktivated
Enhancement
Packages
SAP ERP 6.0
Applications
Mobile Technology & DB
Analytics Cloud
Technical foundation to run, extend and innovate your business processes at your own pace.
Opens the door to Mobile applications, In-memory, Cloud and business analytics with out-of-the-box integration and short implementation times (RDS)
Maintenance is increased until end of 2020
Secures enterprise-wide transparency, consistency and compliance throughout the maintenance period.
Allows innovation in a non-disruptive manner offering reduced cost and minimized risk to customers with SAP enhancement packages.
Customers can technically update their SAP ERP first and enhance later by selective activation.
Management the Total Cost of Ownership with combined maintenance cycles for SPS and EHPs.
Tools in SAP Solution Manager optimizing the SAP ERP usage.
Why customers should upgrade now? The value of SAP Business Suite 7
Prerequisite for innovation and longterm perspektive !
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2011 SAP AG. All rights reserved. 48 Public
Why customers need to upgrade to SAP Business Suite 7
End of extended maintenance on 31. March 2012 !
During customer-specific maintenance, the following restrictions in the scope of service apply:
NO delivery of legal changes
NO delivery of Support Packages
NO guarantee for technological updates (for example: no new kernel versions for the support of new database versions and operating system versions, no
new patches for non-ABAP components, in some cases no direct upgrade to a current release, no support of new
interfaces)
NO service level agreements for initial response times and corrective measures
NO remote support for the evaluation of the latest Enhancement Package
Some recent versions of software from third-party providers may not be supported
Customers may have to pay for the expense of solving new problems not yet known to SAP
Customers may experience problems if their system has an obsolete Support Package level
Customers may encounter problems that have been corrected with a more recent Support Package. In addition, it may be more difficult or even impossible to create individual corrections.
Releases
SAP ERP 2004
SAP R/3 4.
SAP R/3 4.6C
Releases below
SAP R/3 4.6C
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2011 SAP AG. All rights reserved. 49 Public
Release and Maintenance Strategy Overview for core application releases
2011 2012 2013
Ext. Maintenance
(+ 4%)*
Ma
r
2014 2015 2016
Mainstream Maintenance
Ma
r
2017
This strategy is also valid for add-on applications and SAP enhancement
packages based on the releases above. Mainstream maintenance
Customer-specific maint.
Ext. Maint. (incl. in
SAP Enterprise Support)
SAP Enterprise
Support cust.
Other
customers Customer-Specific
Maintenance
Customer-Specific
Maintenance
Ext. Maintenance
(+ 4%)*
Ext. Maint. (incl. in
SAP Enterprise Support)
SAP Enterprise
Support cust.
Other
customers
Customer-Specific
Maintenance
Customer-Specific
Maintenance
Ext. Maint. (incl. in
SAP Enterprise Support) SAP Enterprise
Support cust.
Other
customers
Customer-Specific
Maintenance
Customer-Specific
Maintenance
Extended Maintenance
(+ 6%)*
De
c
Ext. Maintenance
(+ 4%)*
Customer-Specific
Maintenance
Ext. Maint.
(+ 2%)* Mainstream Maint.
Ma
r
Ma
r
Ma
r
SAP CRM 6.0 (SAP CRM 2007),
SAP SCM 5.1 (SAP SCM 2007),
SAP SRM 6.0 (SAP SRM 2007)
SAP ERP 2004, SAP
NetWeaver 2004, SAP
SRM 4.0 (SAP SRM
2004), SAP SCM 4.1
(SAP SCM 2004)
Ext. Maint.
(+ 2%)*
Ext. Maintenance
(+ 4%)* Mainstr. M. Customer-Specific
Maintenance SAP SRM 5.0 (SAP SRM 2005)
SAP CRM 5.0 (SAP CRM 2005),
SAP SCM 5.0 (SAP SCM 2005)
Ext. Maint.
(+ 2%)*
Ext. Maintenance
(+ 4%)*
Ma
r
Ma
r
SAP ERP 6.0, SAP CRM 7.0, SAP
SCM 7.0, SAP SRM 7.0, SAP NW 7.3
Extended maintenance +2%
Extended maintenance +4%
Ext. maint. incl.in SAP Ent. Support
Extended maintenance +6%
Customer-Specific
Maintenance
SAP R/3
Enterprise
47x110, 47x200
SAP R/3 4.6C
De
c
2018 2019 2020
TBD
New:
Mainstream Maintenance to Dec. 2020
* Overall payment is SAP support fee plus additional fee of 2% or 4% of the maintenance base per year.
Refer to SAP Note 1648480
for details and restrictions
of maintenance extension
to 2020
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2011 SAP AG. All rights reserved. 50 Public
Whats New in Innovations 2011 (incl. EHP 6 for ERP)? Visit the Service Marketplace for comprehensive information
service.sap.com/innovations2011
All information on Innovations
2011 (currently in ramp-up):
EHP 6 for SAP ERP
EHP 2 for SAP CRM
EHP 2 for SAP SRM
EHP 2 for SAP SCM
EHP 2 for SAP PLM
service.sap.com/erp-ehp
Detailed information on EHP 6 for
SAP ERP
New business functions by
industry
New business functions by
Line of Business
New cross industry
enhancements
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2012 SAP AG. All rights reserved. 51
SAP Innovation Webinars Your central point of access to live and on-demand sessions
Get an overview of upcoming live sessions and available on-demand webinars Leverage existing one-hour replays and download the related presentations
Speed up your innovation consumption for SAP Business Suite 7!
http://service.sap.com/innovation-webinars
Customer experiences
on the usage of new
SAP enhancement package
functionality
Customer experiences on
upgrading to SAP ERP including
enhancement packages Overview on new enhancement
package functionalities available for
each functional area in SAP ERP
Insights into SAPs innovation
roadmap and strategy
Topics covered are related to SAP Business Suite upgrades and enhancement packages:
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2011 SAP AG. All rights reserved. 52 Public
Getting started: SAP Service Marketplace (1/2)
Topic Link
What is SAP Business Suite 7? http://service.sap.com/businesssuite
Whats new in SAP Business Suite? What is innovations 2011? http://service.sap.com/innovations2011
What are SAPs innovation plans and how can I build my road map to value?
SAP Road Maps:
http://service.sap.com/roadmap
Where can I find more information about SAP enhancement
packages?
(also EHP 6 for ERP 6.0)
SAP ERP: http://service.sap.com/erp-ehp
SAP CRM: http://service.sap.com/crm-ehp
SAP SCM: http://service.sap.com/scm-ehp
SAP SRM: http://service.sap.com/srm-ehp
SAP PLM: http://service.sap.com/plm-ehp
Why should I upgrade to SAP Business Suite innovations 2010? Upgrade Information Center:
http://service.sap.com/upgrade
Where can I find structured information on new and enhanced
functionalities in SAP Business Suite?
Solution Browser Tool:
www.sapsolutionbrowser.com
How can I identify relevant functionality in SAP enhancement
packages?
Business Function Prediction:
http://service.sap.com/bfp
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2011 SAP AG. All rights reserved. 53 Public
Getting started: SAP Service Marketplace (2/2)
Topic Link
How can I identify the value of adopting SAP Business Suite 7?
And how can I get more out of my SAP investment?
Value Insight Session:
http://service.sap.com/vis
Where can I get the knowledge I need when I need it? Online Knowledge Products:
http://service.sap.com/OKP
Where can I get more information on Application Life-Cycle
Management? http://service.sap.com/alm
What benefits do I have with SAP Enterprise Support and which
services are available to me?
SAP Enterprise Support and Services:
http://service.sap.com/enterprisesupport
SAP Enterprise Support Services
Is there any SAP assistance available that supports me evaluating the
innovation capabilities of the latest SAP enhancement packages?
SAP Accelerated Innovation Enablement:
http://service.sap.com/aie
How can I implement and activate new business functions with SAP
Solution Manager?
Enhancement Package Information Center
(tab Activate) http://service.sap.com/erp-ehp
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2011 SAP AG. All rights reserved. 54
Get Transparency on Possible License Implications when Activating
Content from SAP Enhancement Packages for SAP ERP
Target Audience
Project managers
Business analysts
Administrators
Content
Provides guidance about possibly required licenses when activating business functions
and using the new functionality delivered by
an Enhancement Package for SAP ERP
Reflects the status of SAPs licensing practices for SAP enhancement packages
(status May 2011; will be updated regularly)
Covers Line-of-business (LoB) functions and industry-specific functions included in
SAP enhancement packages
Direct link: http://service.sap.com/sap/support/notes/1524246 (login to SAP Service Marketplace required)
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2011 SAP AG. All rights reserved. 55
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