cognitive search for knowledge management
TRANSCRIPT
©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential
COGNITIVE SEARCH FOR KNOWLEDGE MANAGEMENT
©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential
53% of execs
see Knowledge Management as playing a prominent role in innovation across their enterprises
Source: The State of Knowledge Management: 2016-17 KMWorld Survey
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KNOWLEDGE MANAGEMENT | THE OLD WAY
Source: The State of Knowledge Management: 2016-17 KMWorld Survey
Challenges of Traditional Knowledge Management
• Inefficiencies • Integration• Consumerization of IT
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©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential
Raise Your Enterprise IQ with Cognitive KMTransform productivity with a machine learning
approach to the personalized delivery of information
KNOWLEDGE MANAGEMENT | THE COGNITIVE WAY
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©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential
COGNITIVE KM | BENEFITS
FIND ANSWERS RECOMMEND CONTENTCONNECT PEOPLE
Equip a Smarter Workforce
Deliver the most relevant answers, at the right
time, to the right person
Tap Collective Knowledge
Foster collaboration and accelerate decision
making by automatically identifying and
recommending experts
Empower Continued Insight
Harness context and behavior to proactively
alert knowledge workers with critical new information and
recommendations
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©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential
WHAT DOES “COGNITIVE” MEAN?
Information IndexIs your content scattered
in multiple systems? Attivio automatically discovers and organizes
your knowledge assets, across system and organizational silos.
User ExperienceHow long does it take to find
the right answer? By delivering highly relevant, personalized answers
and recommendations, Attivio offers an easy experience that improves productivity.
Machine LearningDoes the system recognize your information request patterns?
With machine learning, Attivio analyzes user behaviors and builds relevancy models that learn and improve as content, data,
and user activity grows.
Natural Language ProcessingWill the system make a connection
between NJ and New Jersey? By understanding user intent and inferring meaning
based a deep understanding of text, Attivio presents the most relevant findings.
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©2017 Attivio | Proprietary and Confidential©2017 Attivio | Proprietary and Confidential
COGNITIVE KM | CASE STUDIES
Cisco SalesConnect unifies product-focused content from multiple systems to deliver the right customer and product information from the corporate intranet so that field personnel can find answers instantly.
ThermoFisher eliminated the manual work required to report on sales opportunities and customer satisfaction by unifying the data from 5 CRM instances, including Salesforce and Siebel, and provisioning it to Tableau so analysts and account teams could easily report on the most important customers across multiple divisions.
National Instruments optimized the search and discovery experience on its website, intranet, and eCommerce platform. With Attivio, engineers and scientists enjoy a genuinely personalized online shopping experience, as they search in their local language to discover the best computer-based products National Instruments has to offer.
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