Coffee Chat: Access

Support

Technology Services Support

Classroom Support

• Emergency Support @727-8021

• PC, Projector, Microphones, Crestron Controls, etc…

Want Faster Service?Do you see error messages?

Include a screenshots of the error in your E-Mail

Even Faster Service?! Include your ASURITE (log in name) or the ASURITE IDs of those affected.

Send All Requests to:wpcarey.support@asu.edu

Or call (480) 965-2400

Undergraduates can use MyASU:

How to Get Help for Faculty, Staff, PhD, and Graduate Students

Technology Services Support

Device Support• Full Desktop and Laptop

hardware and software support

• Limited Support for tablets and phones

Blackboard Support• Support for technical issues

and troubleshooting in graduate courses for professors, and students

• Assistance with quiz & assignment resets, and extensions

• Support for course errors gradebook issues

Want Insanely Fast Service?We have a walk-up Help Desk in BA 109.

QUESTIONS?

Thank you, enjoy the coffee.

Walk-up Support

Walk-up Support

Services• Wifi problems• Citrix• Password resets• Email for tablets, phones,

and laptops• Blackboard

• Desktops• Installation of W.P. Carey

software• Virus removal• Printing problems• Classroom support• Graduate support

Check out• Computers• Microphones• Tripods• Screens• Cameras• Adapters for Mac and PC• Cables

Cookie Wednesday

Multimedia Team

Multimedia Team

• Todd Clement (app. dev & mgt.)• Lori Kirby

(app. dev.)• Shiloh Nelson (web proj. mgr.)• Jeffrey Hough (videography)• Anie Miles (motion

graphics)• Edgar Febres (server

administration)

Range of Services

• Database Design• Consulting• Security• User Interface

Design

• Video Capture• Video Editing• Animation &

Motion Graphics

• Web Design• Web Application

Development

Applications• Tracking• Appointment

Scheduling/Advising S.O.S.

• General Scholarship Application

• HBA Scholarship Application• Petition Db• Medical Compassionate

Withdrawal Db• IBIS application• Portfolio Application

• Card Scanner (Attendance Tracking)

• Undergraduate Peer Evaluations

• Scholarship Management Db• Portal Announcements Tool

Some Numbers…

Fun Stats:

• 148,063 Advising Appointments

• 78, 461 Walk-in Advising sessions

• 31, 782 Advising S.O.S. Cases

• We have over 1.05 Million lines of code

• 16 feet of stacked paper • 14 complete copies of War

and Peace

Getting Help

Our Help desk can assist with break-fix, troubleshooting, etc…

wpcareysupport@asu.edu

480-965-2400Call-in Support

For projects & consulting

• Stop by BA 109• Setup an appointment

http://wpcarey.asu.edu/technology-services

Questions?