coded interview verbatim transcript

8/9/2019 Coded Interview Verbatim Transcript

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Coded Interview Verbatim Transcript

Response CodingThe supply chain is a very old concept consisting of information,

finances, materials, inventory management, planning and

forecasting. The supply chain of the subject company depends upon

various departments which includes procurement, inventory

management, vender management, material management and apart

from this the subsidiary department consisting of transformer

workshop. The processes include handling of work in progress,

catering the requirements of the integrated department and the flow

of information. It all creates a chain, if any of the links of the chain

is hampered; it affects the whole chain drastically. The most

important link in the chain is flow of information which is now

mainly supported by I.T infrastructure. The I.T infrastructurecomprising of proper hardware, software, computing devices,

connectivity and most importantly the skilled human resource that

can manage the infrastructure.

Supply chain is an old concept

consisting of information,

finances, materials, inventory

management, planning and

forecasting.

• The company has all the supply

chain functions.

• Every link is important.

• The chain is based on IT.

The company has dedicated I.T Department with competent people

handling the I.T infrastructure through which all departments are

interlinked by means of fiber optic network. The company has

focused on some main supply chain departments such as

!rocurement, inventory management, transformer workshop and

fleet management where the I.T Infrastructure is having main

function. "oth the I.T and supply chain is headed by a single boss.

The inventory management is central to the operation of the subject

company where I.T plays a crucial role.

• Dedicated I.T Department.

• ll departments interlinked.

• !eaded by the supply chain

boss.

#ith the help of I.T the processes becomes much quicker and the

decisions are more precise and takes lesser time. The company uses

popular $%! information systems namely &'!. The &'! $%!

modules used by the company are (aterial management, quality

management, plant maintenance, human resource management,

)leet (anagement and financial control modules. The company has

aligned its supply chain functions with the $%! and has also trained

the employees to cope with such information system efficiently and

reliably so that ma*imum benefits can be reaped.

• IT makes processes "uicker

and reliable.

• Company uses S # modules.

• Company made alignment

$ith ER#.%

&uch effective implementation of information system allows the

company to grab lots of information available on hand without

involving any traditional paperwork. If there is any situation that

• E&tensive information

grabbed.

• #roblems can be tracked easily



arise out of blockage in the flow can be easily tracked down at the

e*act point.The material management being a link of supply chain is monitored

through the $%! system and corrective measures such as

management for the inventory, view order point and safety stocks

are taken that are triggered as and when required by the $%!. The

information system is effective if the concerned people have

accepted the technology and thus creating benefit out of the

technological shift. +n the contrary, if not used purposefully can be

detrimental causing blockages and therefore ultimately used for

nefarious purposes.

• ER# triggers certain

re"uirements.

•

'enefits if used purposefully.• ER# may create deterioration

if not used in true spirit.

The $%! system incorporates in it the whole procedure initiating

from the material requirement, procurement, receiving of material

and ultimately the management of the inventory. The top

management takes on board the entire department and establishes

the plan based on appropriate material requirement for weeks,

months or even for yearly demands. The "+(s are present in the

information system, also the information regarding vendor

performance lot si es and payment issues is also incorporated in the

$%!, all such work is done under paperless environment even the

approvals from top management is based on I.T. Through this

information system the demand from customer-s i.e. internal

customers of the organi ation departments/ is monitored and

fulfilled .

• ER# incorporates all SC

processes.

• (anagement makes plan.

• Information is contained in

ER#.

• I.T based environment.

Demand monitored and

fulfilled through ER#

It has been observed that their lies still a gap in the process of

issuance of purchase order as the subject company has not yet taken

its vendor on board. 0owever, the information technology has

completely revolutioni ed the company during the past several

years.

• #urchase order is issued

through ER#.

• )endors not connected $ith

ER#.

• Even though IT

revolutionali*ed.The $%! is playing a vital role in defining the level of inventory

such as safety stock, stock levels, buffer stock as well as segregated

demand for the level of plants. 'll the materials has been assigned

&'! material codes which are routed through data entry points so

that the numerical as well as graphical representation of stocks can

easily be figured out of any location in the supply chain.

• Stocks are maintained through

I.T.• (aterials are coded.

• (aterials can be tracked from

any$here.

The system helps in forecasting of demand based on the past

consumption trend allowing to plan more effectively. %eturn

• IT supports forecasting.

• Return processes governed



management is supported by the reverse process through the

information system. 0owever, the parameters are defined within the

system for the storage of materials that has been returned for one or

another reason .

through IT.

• #arameters are defined for

return management in IT

0aving some restrictions in the $%! system, the vendors are not

integrated with the $%! but other channels of information

technology such as $mails or telecommunications are of great

utility. 's far as the performance of vendors are concerned the

system derives the performance on the basis of capabilities and

reliabilities of the vendors by taking all the past performance

reviews and making judgments regarding its reliability. The system

has capability to categori e the vendors but the final decision is

taken by the top management .

• other form of IT is used for

)endors.

• )endors performance is

measured through IT.

• System can categori*e vendors

The customer service side of the organi ation is also addressed by

the information technology but through other kind of information

system.

• Customer services addressed

by IT.

The &'! module of the company encompasses the fleet

management with the help of web portal which are used to gather

data such as vehicle maintenance, vehicle attendance, vehicle staff

attendance. The &'! monitors the utili ation of vehicle as well as

the consumption of fuel and financial resources.

• T can help better utili*ation of

ssets.

• ssets are monitored through

IT

The logistic system that is based on I.T is capable of tracking down

the assets movement through the supply chain as well as the billing

processes. The information flows through all the users that areconnected to the information system. +ther I.T channels such as

$mails and phones are also ultimately linked with the $%!. The use

of I.T support system has enhances the decision making process of

the department giving the bird-s eye view of the entire process by

giving statistical analysis as well as historical trends and thus

playing a crucial role in making decision. )or the purpose a

platform so called 1Dashboard2 creates a user front end

environment which gives a comprehensive interface to see the

productivity of each unit in the supply chain.

• sset movement tracked by IT.

• Every authori*ed user can see

information.

• +ther IT systems used.

• IT provides decision making.

• #latform is provided for

monitoring productivity

The information technology has provided the base for going towards

the concept of lean manufacturing and making it possible to shift on

3IT system but as far as the subject company is concerned 3IT

implementation is beyond the scope.

• I.T. provides base for lean

manufacturing and IT



-ocus Coding /inking of heritage concept of supply chain $ith IT Controlled dedicated -unction

ER# has made processes efficient Smart application of information for problem solving ER# system is a complete module (anagement is dependent on ER# Coding are done for tracking IT is measuring the productivity of departments

coded interview verbatim transcript

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