coca-cola - history, evolution, present and the future
DESCRIPTION
A comprehensive background of Coca-Cola containing its History and Origins, Early Evolution, Modern Business, Global Expansion, Company Structure, Recent Efforts and Company DNA. As one of the chapters of the book FMCG: The Power of Fast-Moving Consumer Goods by authors Greg Thain and John Bradley. For more details on their success story and that of other leading FMCG companies, check www.fmcgbook.com or Amazon http://amzn.to/1jRyd20.TRANSCRIPT
History & Origin . . . . . . . . . . . . . . . . . . . 3
Early Evolution . . . . . . . . . . . . . . . . . . . 5
Modern Business . . . . . . . . . . . . . . . . . 11
Global Expansion . . . . . . . . . . . . . . . . 17
Company Structure . . . . . . . . . . . . . . 18
Recent Developments . . . . . . . . . . . . 19
Company DNA . . . . . . . . . . . . . . . . . . 25
Summary . . . . . . . . . . . . . . . . . . . . . . . 26
Social Media Accounts . . . . . . . . . . . 27
2
By 1886, druggist and part-owner of nine different pharmaceutical
firms, John Styth Pemberton failed repeatedly in his quest to
develop a patent medicine
One attempt was to concoct a non-alcoholic version of the best-
selling French Wine of Coca
Of which alcohol and cocaine were the main ingredients
Pemberton dropped the mood-depressing alcohol and replaced it
with an extract of African kola nut
Pemberton, partner Frank M. Robinson and drug store owner Dr
Joseph Jacobs tasted the first-ever glasses on May 8, 1886
The taste test was a success. And the name?
Robinson called the new beverage Coca-Cola
It sold moderately well in drugstores and soda fountains of Atlanta
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4
Pemberton decided to sell two thirds of his share to Robinson
For $283.24
Then came Atlanta drug store owner and patent medicine
manufacturer Asa Griggs Candler
Who became the new driving force of the partnership
Who knew that the patent medicine days were over
He bought Pemberton’s remaining stake for $550
Dropped the drink’s medicinal claims and rebranded Coca-Cola as
a simple but highly refreshing drink
It’s an insight that remains alive and well right up to the present
day
For Coca-Cola, Candler’s sales drive was two-pronged:
Make it available to as many customers as possible
Make it available where customers bought its competitors
He hired cotton buyers as new additions to the sales force
And sent them everywhere – they knew the country
And despite press campaigns against the evils of cocaine, by1891
syrup sales had rocketed to nearly 20,000 gallons
And doubled a year later
By 1902, Atlanta’s Coke was selling in far away New England
As a first step in regionalised syrup production, Chicago got its own
syrup factory
Within 10 years, supported by a 25% turnover ad spend, Coca-Cola
was America’s single most advertised and best-known product
But with growth came distribution problems
5
Sure you could sell the syrup. But you couldn’t sell the drink
Because the bottles you put it in were prone to explode
Entrepreneur Joseph Biedenharn stepped in, sending Candler the
first ever two dozen cases of a new-style bottled Coke
Candler was hesitant but Biedenharn’s logic won the day:
Taking the drink to the people was simpler than taking the people
to the drink
By 1899, lawyers Benjamin Thomas and James Whitehead pushed
Candler on the potential of nationwide bottling
And bought the US Coke bottling franchise . For one dollar
By1917, Whitehead, short of capital, sold half of his share for
$5,000
The sale literally created whole dynasties of bottling families
It divided the country by sub-licensing franchises to hundreds of
people who did have the capital 6
And it granted exclusive territories in perpetuity
Which made Coca-Cola omnipresent in the U.S. and created a
bottling network that persisted for most of company history
The franchises both made a lot of people wealthy
And gave Coca-Cola a breadth and depth of national distribution
undreamed of by other soft drink companies
With the final removal of cocaine, Coke was poised to become what
it still is: a drink
A fact which foreshadowed and inspired its advertising
By 1908, Good to the Last Drop became Coca-Cola’s new slogan
For 10 years, Coke sailed on smooth waters, but change was coming
In 1919, the Candler family sold out to Atlanta financier Ernest
Woodruff
Who, new to the business and finding it problematic, soon passed
the baton to his son, Robert W. Woodruff 7
Who set about fixing the problems he found
He decentralized his sales team
Creating a team of ‘retail sales experts’ as opposed to syrup pushers
He turned his attention to the bottlers too
Who must do better for Coke than they did for its competitors
Woodruff provided the tools for the job
Coke now had its first modern CEO
1929: the year of that Coke icon, the top loading cooler
Which meant cold Cokes for everyone, everywhere
Bottle sales promptly exceeded fountain sales, as more retailers
flocked back to Coke
Further expansion came in the form of a syrup concentrate
Overseas bottlers could now add their own sugar, water and CO2
By 1930, 60 bottlers in 28 countries serviced sales in 76 countries
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9
Double the 1926 figures
But there was a cloud on the horizon. And its name was: Pepsi
As Pepsi appeared, one of Coke’s founding fathers disappeared:
Archie Lee
Lee had been the master-advertiser from the start
But with his passing, the first half of the 1950s saw the company’s
famous advertising confidence begin to lose its way
Advertising was handed over to the ad agency giant, McCann
Erikson
Whose executives convinced the company that they had to get into
the trenches and fight the upstart of Pepsi’s head on
The single brand strategy, for example, was past its sell-by date
It was time for Coca-Cola to make changes and to adapt to modern
times: to extend and to acquire
MINUTE MAID
In 1960, Coca-Cola purchased Minute Maid Company, which
launched it as a true beverage company.
Opening up a new market share for the company, with orange juice
marketed as an alternative drink to Coke
SPRITE
In 1961, Sprite was launched to compete with Seven-Up
The new brand accounted for full 1/6 of the total industry volume
TAB & FANTA
In 1963, Tab was launched as a private label to compete within the
diet cola category
Fanta was added, which further broadened the brand’s portfolio
11
DUNCAN FOODS
In 1964, Duncan Foods was purchased and jumpstarted the
expansion of the company into the tea and coffee categories
FRESCA
In 1966, Coca-Cola launched Fresca, a calorie-free, grapefruit-
flavored soft drink targeting the adult palate
NON-RETURNABLE BOTTLES/CANS
As bottle returning gained popularity in the early 1960s, Coca-Cola
joined the bandwagon
But by the end of the decade, 40% of the industry’s products came
in one-way containers
12
MODERN ADVERTISING
Coca-Cola’s advertising had also found its feet again, echoing the
early confidence and concision of Archie Lee
A new campaign direction prompted the biggest brand overhaul in
history (Project Arden)
SYRUP CONCENTRATE
The increasing size and geographic reach of the major retailers,
who exceeded the bottler territories, posed difficulties for Coke
After much bottler aggression, a deal was struck
After a price hike of 24%, the bottlers could buy concentrate which
would thereafter go up in price in line with the Consumer Price
Index, instead of when Coke felt like it
It was a move that would scar the company.
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COLUMBIA PICTURES
In 1982, Columbia Pictures Industries was purchased by newly
appointed CEO Goizueta
But actors and actresses were a less tractable proposition than a
bottle of Coke
Five years later, Sony bought 51%. By 1989, Coke was no longer in
entertainment
DIET COKE
Launched on August 9,1982, Diet Coke was a sparkling success,
the world’s number 2 selling carbonated drink, next to Coca-Cola.
Diet Coke expanded further with the birth of Caffeine-Free Diet
Coke in 1983, Cherry Coke in 1985 and Diet Cherry Coke in 1986
New Coke was launched, benefitted Pepsi, and rapidly unlaunched.
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COCA-COLA CLASSIC
In April 23, 1985, Coca-Cola Classic was back on the market
COCA-COLA ENTERPRISES
Goizueta regained control of the American bottling network
He bought the Coca-Cola Bottling Company of New York for $215M
Associated Coca-Cola Bottling Company for $417.5M
And both JTL Corporation and the bottling by Beatrice Foods for
$2.4B
Creating Coca-Cola Enterprises (CCE) which later merged with
Johnston Coca-Cola Bottling Group in 1991
GLOBAL SPONSORSHIPS
Global events such as Olympics and World Cup benefited the brand
greatly 15
1897
First sales to Canada and Mexico
1906
First international bottler established in Panama
1972
Coca-Cola entered the Chinese market
1957
Sierra Leone became the 100th country
Coca-Cola now sold in 200 countries worldwide
The international unit case volume exceeds the unit case volume in
the United States
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Early-mid 2000s: the company is split into bottling and non-bottling
functions via:
Bottling Investments
Corporate
Corporate Group has 8 regions - Europe, Eurasia & Middle East,
North America, Asia, Latin America and Africa
In 2004, regional division was as follows:
Europe, Eurasia & Middle East – 33% of sales and selling 129
brands
North America – 30% of sales and selling 93 brands
Asia – 21% of sales and selling 184 brands
Latin America – 10% of sales and selling 105 brands
Africa – 5% of sales and selling 86 brands
In 2010, Coca-Cola shifted to a 3-division structure: Coca-Cola
International, Coca-Cola America and Bottling Investments Group 18
2004
Newly appointed CEO, E. Nevile Isdell, brings in a ‘course
correction’
Diet Coke with Lime, Coca-Cola C2, Sprite Icy Mint, Fanta Free,
Fanta Naranja Chamoy and new Minute Maid lines all appear
2005
New regional entities formed with most reporting to the Coca-Cola
International Division
The Coca-Cola Company was now Number One in juice, Number
Two in sports drinks and Number Three in bottled water
The Coke Side Of Life launched in a new digital platform
Partnerships made with the International Olympic Committee and
FIFA
19
2006
Unit volume increases by 4%
367 additions added to the global range
Coca-Cola Zero also becomes available to 19 key markets
2007
The Three Cola Strategy - a focus driving on Coca-Cola, Diet Coke
and Coke Zero - pays dividends with an increase of 4% in case
volume
Coke Zero becomes more successful, available to 55 countries
450 more lines added to beverage portfolio, including Glacéau
On the bottling investments side, the newly owned Philippines set-
up stabilizes the business
20
Bottlers in the German market combined into one unit to ensure
greater consistency of approach
The company begins to take environmental concerns more
seriously with its production of the world’s largest PET bottle
recycling plant
Muhtar Kent becomes CEO
2008
Despite the global economic problems in the second half of 2008,
an extra billion cases are sold
Beverages double sales to 22% within 8 years and deliver nearly
60% of company growth
Glacéau increases Northern American case volume by double-
digits, launching in 5 new markets: Australia, Canada, Great
Britain, Mexico and New Zealand 21
Coke Zero grows with 35% share, hitting 52 new markets
The brand acquires the successful sponsorship of the Beijing
Olympics
Coca-Cola now its own second-largest bottler behind CCE
2009
With over 3,300 products and counting, the brand is the latest to
join the $1billion club
The brand grows double digits in India, Pakistan and Nigeria, three
of the top eight most populated countries on earth
Sparkling beverages increases by only 1%, although Coke up 2%,
Coke Zero up 9%, launched in another 26 countries and Sprite up
6%
Beverages prosper, with water up by 7%, teas 14%, and energy
drinks 35% 22
2010
The company gains control of its North America bottling route to
market, at huge cost, after the sale to CCE of Norwegian and
Swedish bottlers
CEE North American bottling operation becomes an order of
magnitude larger, encompassing 75% of US bottler volume and
almost 100% of Canada’s
The company grows case volume by 5%, adding another billion
cases of shipped product, now up to 25.5 billion cases, and nearly
another $5 billion in top line sales
The rising star of the company is Minute Maid Pulpy, the biggest
driver of a 21% increase in still sales in Eurasia & Africa
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2011
After a full year of the One Coke model in North America, 4%
growth is reported
Globally, Coca-Cola grows by 3% with Fanta
Sprite does even better at +5%
Another 500 products join the price list, now over 3,500 lines
strong, a three-fold increase compared to the previous decade
A15th brand joins the roster of $1B brands: the juice drink Del Valle
On the sustainability front, the new PlantBottle, made partially
from plants, is licensed for use by Heinz on their iconic ketchup
brand
And also helps Dasani return to significant growth
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BRAND BUILDING
From iconic advertising to the most liked page on Facebook via the
most effective global events sponsorships and mastery of the
science of impulse purchasing, Coke continues to set standards of
marketing excellence across the brand management spectrum
LOCAL FOCUS
Given the economics of bottling and canning - it’s expensive to
ship something that is 99% water over long distances - the
company always had to have a local focus on the operations side
OPTIMISM
97% of beverages consumed in the world aren’t provided by Coca-
Cola. This continuously feeds Coke’s unquenchable optimism for
what the future holds
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The Coca-Cola Company is one of the most written-about and best understood packaged goods companies in the world
The mushrooming of the brand portfolio has not led Coke astray or compromised the progress on the Coca-Cola brand itself; Coca-Cola Zero has been one of the brand success stories of the 21st-century
This is now a very different company from the one that thought the market for carbonated beverages had maxed out and they should get into the movie business
Or the one that believed the Pepsi Challenge meant they had to launch New Coke
It is a company that has manoeuvred itself into a very strong position to capture future growth, particularly in emerging markets, while still continuing to build its core
Given the scale of opportunity in emerging markets, Coke is now more dependent on the performance of the US market than it has been for decades
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www.coca-colacompany.com
www.linkedin.com/company/the-coca-cola-company
www.facebook.com/TheCocaColaCo
www.twitter.com/CokeCCE
www.instagram.com/cocacola
www.youtube.com/user/cocacola
plus.google.com/+TheCoca-ColaCompany/posts
www.coca-cola.tumblr.com/
www.pinterest.com/cocacola/
www.flickr.com/photos/coca-cola/