coaching staff and leadership behavior...rapid note taker thinks this issue may need documentation...

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Coaching Staff and Leadership BehaviorLeadership Behavior and Coaching StaffHeidi Miksanek BS, MS

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Disclosures

Relevant Financial Relationship(s):Nothing to Disclose

Off Label Usage:Nothing to Disclose

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My BFF Cindy

Contemplation - $109

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Coaching Staff and Leadership BehaviorLeadership Behavior and Coaching Staff

• Let’s back up• Who are you?• What do you want to be?• What’s your plan to get there?

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Agenda• Willingness• Willingness• Willingness

Home of Dr. Charles Mayo

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3 WordsWrite down 3 words or short phrases to describe the person that has had the most positive influence on you?

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What do you want to be?• Humble• Willing to listen• Trustworthy• Kind• Interested in my opinions• Sense of humor• A saint• A bug scientist

Rudy, my son, the entomologist

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Humble

Sister Generose – Mayo-St. Mary’s Hospital Administrator

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Willing to Listen• Heart• Eyes• Ears• Mind

Luke, my other son, a great listener

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What kind of Listener are you?Critic Placed 2nd in high school debate tournament and won’t let it goFaker Pretends to listen, rather be shoppingContinual Talker Able to hold their breath for 4 minutes underwaterI’m in a Hurry Ain’t nobody got time for that…listening that isMake Sure It’s Correct Just stick to the facts, if you don’t, I am obligated to correct youI’ve Done One Better Waiting to jump in with their 1 degree from Kevin Bacon storyHand on the Doorknob Get to the point…not interested in the details or “how it makes you feel”Finish the Sentence For You Thinks this proves they are listening and careRapid Note Taker Thinks this issue may need documentation if it goes to People’s Court

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Fast & Furious• True or False• We speak at 125 -150 mph• We listen and comprehend

at 600 mph

Elvis liked his pink Cadillacs

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Your Personal Brand - Trustworthy

The Mayo Clinic Building – Rochester, MN

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Kindergarten• What is a typical 6 year old’s personal brand?• Curiosity• Kind

Yes, me in Kindergarten

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Are you curious about what makes you you?• Achiever• Arranger• Learner• Positivity• Responsibility

Executing

Influencing

Relationship Building

Strategic Thinking

Rath, Tom. StrengthsFinder 2.0 (01 February 2007)http://www.amazon.com/StrengthsFinder-2-0-Tom-Rath/dp/159562015X

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Fearful or Fearless

Others expect me to solve problems

I like helping others

I receive recognition

It makes me feel smart I like a challenge

It gives me a sense of

accomplishment

If they fail to fix it, it reflects on me & I’m accountable

Perception there is no time—problems need to be solved

right away

Afraid to admit that I don’t know how

to coach

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Start Small• How can you get an extra 62

gallons of milk per year from a cow?

- Drs. Catherine Douglas and Peter Rowlinson Newcastle University

http://www.ncl.ac.uk/press/news/legacy/2012/01/namesgivecowsalottabottle.html

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Interested in Their Opinion• De-Escalate in < 90 seconds or less

• You are angry• You are frustrated• You feel disrespected

Yes, I love to listen

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Plan-Do-Study-Act (PDSA)• Tool for problem-solving• De-escalate• Ask question you don’t know the

answer • As smart as you are, you don’t

know what other people are thinking

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Sense of Humor• Informal interactions with others

build trusting relationships• Trusting relationships are able to

persevere through conflict• Conflict is inevitable

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Leadership Behavior and Coaching Staff

Leadership Behaviors

• Humility• Willingness• Curiosity• Perseverance• Self-discipline

Coaching Behaviors

• Humility• Willingness• Curiosity• Perseverance• Self-discipline

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The most important meal of the day…Coffee• PRIMARY VALUE - The needs of

the patient come first.• CORE VALUES - Respect,

Integrity, Compassion, Healing, Teamwork, Innovation, Excellence, Stewardship

• Be kind to others• Be kind to strangers

Yes, I love coffee

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Now what?• What 3 words would you like others to use to describe you?• When will you schedule time in your week to contemplate and

journal on how to be a positive influence on others?• At the end of the day, what would prevent you from writing down

3 good things about your workday before you leave?• Amusement, awe, gratitude, inspiration, interest, joy, hope, pride,

serenity

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Acknowledgments and References• Catalysis - Toussaint MD, John S. Ehrlich MD, Susan P. Five

Changes Great Leaders Make to Develop an Improvement Culture.

• Emotional Intelligence (EQ) - Noll, Douglas E. De-Escalate.• Lead With Humility - Shingo Institute, Shingo.org• Top 5 Strengths - Rath, Tom. StrengthsFinder 2.0 (01 February

2007)• Types of Listeners - Wood, Julia, T. Communication in Our Lives.

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QUESTIONS & DISCUSSION

coaching staff and leadership behavior...rapid note taker thinks this issue may need documentation...

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