coaching staff and leadership behavior · coaching staff and leadership behavior leadership...
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Coaching Staff and Leadership BehaviorLeadership Behavior and Coaching StaffHeidi Miksanek BS, MS
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Disclosures
Relevant Financial Relationship(s):Nothing to Disclose
Off Label Usage:Nothing to Disclose
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My BFF Cindy
Contemplation - $109
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Coaching Staff and Leadership BehaviorLeadership Behavior and Coaching Staff
• Let’s back up• Who are you?• What do you want to be?• What’s your plan to get there?
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Agenda• Willingness• Willingness• Willingness
Home of Dr. Charles Mayo
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3 WordsWrite down 3 words or short phrases to describe the person that has had the most positive influence on you?
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What do you want to be?• Humble• Willing to listen• Trustworthy• Kind• Interested in my opinions• Sense of humor• A saint• A bug scientist
Rudy, my son, the entomologist
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Humble
Sister Generose – Mayo-St. Mary’s Hospital Administrator
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Willing to Listen• Heart• Eyes• Ears• Mind
Luke, my other son, a great listener
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What kind of Listener are you?Critic Placed 2nd in high school debate tournament and won’t let it goFaker Pretends to listen, rather be shoppingContinual Talker Able to hold their breath for 4 minutes underwaterI’m in a Hurry Ain’t nobody got time for that…listening that isMake Sure It’s Correct Just stick to the facts, if you don’t, I am obligated to correct youI’ve Done One Better Waiting to jump in with their 1 degree from Kevin Bacon storyHand on the Doorknob Get to the point…not interested in the details or “how it makes you feel”Finish the Sentence For You Thinks this proves they are listening and careRapid Note Taker Thinks this issue may need documentation if it goes to People’s Court
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Fast & Furious• True or False• We speak at 125 -150 mph• We listen and comprehend
at 600 mph
Elvis liked his pink Cadillacs
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Your Personal Brand - Trustworthy
The Mayo Clinic Building – Rochester, MN
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Kindergarten• What is a typical 6 year old’s personal brand?• Curiosity• Kind
Yes, me in Kindergarten
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Are you curious about what makes you you?• Achiever• Arranger• Learner• Positivity• Responsibility
Executing
Influencing
Relationship Building
Strategic Thinking
Rath, Tom. StrengthsFinder 2.0 (01 February 2007)http://www.amazon.com/StrengthsFinder-2-0-Tom-Rath/dp/159562015X
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Fearful or Fearless
Others expect me to solve problems
I like helping others
I receive recognition
It makes me feel smart I like a challenge
It gives me a sense of
accomplishment
If they fail to fix it, it reflects on me & I’m accountable
Perception there is no time—problems need to be solved
right away
Afraid to admit that I don’t know how
to coach
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Start Small• How can you get an extra 62
gallons of milk per year from a cow?
- Drs. Catherine Douglas and Peter Rowlinson Newcastle University
http://www.ncl.ac.uk/press/news/legacy/2012/01/namesgivecowsalottabottle.html
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Interested in Their Opinion• De-Escalate in < 90 seconds or less
• You are angry• You are frustrated• You feel disrespected
Yes, I love to listen
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Plan-Do-Study-Act (PDSA)• Tool for problem-solving• De-escalate• Ask question you don’t know the
answer • As smart as you are, you don’t
know what other people are thinking
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Sense of Humor• Informal interactions with others
build trusting relationships• Trusting relationships are able to
persevere through conflict• Conflict is inevitable
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Leadership Behavior and Coaching Staff
Leadership Behaviors
• Humility• Willingness• Curiosity• Perseverance• Self-discipline
Coaching Behaviors
• Humility• Willingness• Curiosity• Perseverance• Self-discipline
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The most important meal of the day…Coffee• PRIMARY VALUE - The needs of
the patient come first.• CORE VALUES - Respect,
Integrity, Compassion, Healing, Teamwork, Innovation, Excellence, Stewardship
• Be kind to others• Be kind to strangers
Yes, I love coffee
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Now what?• What 3 words would you like others to use to describe you?• When will you schedule time in your week to contemplate and
journal on how to be a positive influence on others?• At the end of the day, what would prevent you from writing down
3 good things about your workday before you leave?• Amusement, awe, gratitude, inspiration, interest, joy, hope, pride,
serenity
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Acknowledgments and References• Catalysis - Toussaint MD, John S. Ehrlich MD, Susan P. Five
Changes Great Leaders Make to Develop an Improvement Culture.
• Emotional Intelligence (EQ) - Noll, Douglas E. De-Escalate.• Lead With Humility - Shingo Institute, Shingo.org• Top 5 Strengths - Rath, Tom. StrengthsFinder 2.0 (01 February
2007)• Types of Listeners - Wood, Julia, T. Communication in Our Lives.
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QUESTIONS & DISCUSSION
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