coaching in challenging times john blakey
TRANSCRIPT
Coaching in Challenging Times
John Blakey
www.121partners.comwww.coachfederation.org
“Where were all the coaches when the banks went down?”
Peter Hawkins Chairman of Bath Consultancy Group
Questions, questions…
Who am I?Who am I?
Our time together this afternoon?
Our time together this afternoon?
Who are you?Who are you?
Who are the International Coach
Federation?
Who are the International Coach
Federation?
Over 17,400 members in 94 countries Adding 200 - 400 new members per month Over 1,000 members in the UK Chapter We offer the only independent international coach credential 204 ICF credentialed coaches in the UK
16
60
128
Master CertifiedCoach
Professional CertifiedCoach
Associate CertifiedCoach
ICF Today
Evolution of the Professions
Boom, boom, boom…. CIPD 2006 recruitment, retention and turnover survey:
• 82% of organisations reported difficulties in recruiting• 69% reporting difficulties in retaining
RightCoutts 2006, in Management Issues 2006• 41% of Senior HR professionals thought retention of key staff
was their most critical HR issue
Accenture on-line survey 2006 • 67% of senior directors in N. America, Europe and Asia think
the inability to attract and retain the best talent is one of their top 3 threats to success
The ‘soft’ skills of coaching Shows genuine concern for the client's welfare and future Demonstrates respect for client's perceptions, learning style,
personal being Attends to the client and the client's agenda, and not to the coach's
agenda for the client Summarises, paraphrases, reiterates, mirrors back what client has
said to ensure clarity and understanding Asks questions that reflect active listening and an understanding of
the client's perspective Acknowledges the client for what they have done, not done,
learned or become aware of since the previous coaching session Asks questions that reflect active listening and an understanding of
the client's perspective
Bust, bust, bust….
The ‘hard’ skills of coaching
Positively confronts the client with the fact that he/she did not take agreed-upon actions
Promotes client's self-discipline and holds the client accountable Creates a plan with results that are attainable, measurable, specific
and have target dates Challenges client's assumptions and perspectives to provoke new
ideas and find new possibilities for action Is clear, articulate and direct in sharing and providing feedback Accesses own intuition and trusts one's inner knowing - "goes with
the gut" Is open to not knowing and takes risks
Facing the FACTS!
Feedback
Accountability
Challenge
Tension
Systems Perspective
Your Coachee – 2nd Session
Possible Coach Responses
Soft• “That’s ok. I am sure you have been very busy. Let’s focus
on what you want to get out of today.”• “That’s interesting. What have you learnt from not doing
what you said you were going to do?”
Hard• “You told me you were committed to taking action. What
happened?”• “I get the feeling you are not taking this coaching seriously.
Maybe we should end our assignment now?”
Who Challenges You?
What enables them to ‘get away with it’?’
How do they do it effectively?
What is the positive impact on you?
What happens when it goestoo far?
Tension Gauge
Systems Perspective“I am the left eye, you are the right, it does not make sense to fight”
Customers• How will they react to this?
Actors• What is the impact on the
people who do this? Transformation
• What are the outputs? Where do they go to?
World View• What is the ‘bigger picture’ into
which this situation fits? Owner
• Who is the real owners of this? Environmental Constraints
• What are the ethical limits of this situation?
the universespirituality
naturereligion
nationality
environment
language
race
colourplanet earth
humanity
family
home
sport team
locality
work team
peers
pop stars
county
shared interest
animals
industry
company
The Boundary Between Us and Them
Facing the FACTS!
Feedback
Accountability
Challenge
Tension
Systems Perspective
Balancing the Energies
“T’ai chi is the expression of a human being in search of harmony with themselves and the duality of our world. It shows the way to equilibrium and balance amidst a world of contradictions. We live through the harmony of breathing in and out, constantly flowing within the stream of opposites. Knowledge is then brought forth as a living expression of The Dao”
Facing the FACTS!
FeedbackAccountabilityChallengeTensionSystems Perspective
IMPACT
TIME
Questions, questions…
Who am I?Who am I?
Our time together this afternoon?
Our time together this afternoon?
Who are you?Who are you?
Who are the International Coach
Federation?
Who are the International Coach
Federation?
Coaching in Challenging Times
John Blakey
www.121partners.comwww.coachfederation.org