coaching for results gso
TRANSCRIPT
![Page 1: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/1.jpg)
Coaching For Results
A Skills Based Workshop By: A Skills Based Workshop By: Donna Berry, Charles Donna Berry, Charles
Caldwell, and Joe FehrmannCaldwell, and Joe Fehrmann
Facilitated by: Facilitated by:
Jason R. MurphyJason R. Murphy
Manager, Employee and Manager, Employee and Organizational DevelopmentOrganizational Development
![Page 2: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/2.jpg)
Coaching For Results
Coaching DefinedCoaching Defined
The process used by The process used by individuals to individuals to
empower empower employees to put employees to put forth their best forth their best
efforts.efforts.
![Page 3: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/3.jpg)
Coaching For Results
Module 2Module 2
CommunicatioCommunicationn
![Page 4: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/4.jpg)
Coaching For Results
![Page 5: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/5.jpg)
Coaching For Results
ObjectivesObjectivesAt the end of this module, participants At the end of this module, participants
will be able to:will be able to:1.1. Identify common listening errorsIdentify common listening errors2.2. Ask open ended questionsAsk open ended questions3.3. Demonstrate skill in the two keys Demonstrate skill in the two keys
to effective listeningto effective listening
![Page 6: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/6.jpg)
Coaching For Results
Listening ErrorsListening Errors• InattentionInattention• Early EvaluationEarly Evaluation• Judging ValuesJudging Values• Aggressive Aggressive
BehaviorBehavior• DebatingDebating
![Page 7: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/7.jpg)
Coaching For Results
Keys to Effective Keys to Effective ListeningListening
• KEY ONE: KEY ONE: ATTENTIONATTENTION– PosturePosture– Facial expressionsFacial expressions– EyesEyes– SoundsSounds
![Page 8: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/8.jpg)
Coaching For Results
Keys to Effective Keys to Effective ListeningListening
• Key Two:Key Two:UnderstandingUnderstanding– ParaphrasingParaphrasing– ReflectingReflecting– QuestionsQuestions– Acknowledging Acknowledging
EmotionEmotion
![Page 9: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/9.jpg)
Coaching For Results
Module 6Module 6
Enabling Enabling Employees to Employees to
SuccessSuccess
![Page 10: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/10.jpg)
Coaching For Results
![Page 11: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/11.jpg)
Coaching For Results
ObjectivesObjectivesAt the end of this module, participants At the end of this module, participants
will be able to:will be able to:1.1. Explain the two factors necessary Explain the two factors necessary
for enablingfor enabling2.2. Identify roadblocks to your Identify roadblocks to your
employees’ successemployees’ success3.3. Describe resources needed to Describe resources needed to
assist your employeesassist your employees
![Page 12: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/12.jpg)
Coaching For Results
Enabling Is….Enabling Is….
![Page 13: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/13.jpg)
Coaching For Results
Elements for EnablingElements for EnablingEnabling Is….Enabling Is….
• Removing Removing roadblocks roadblocks that will that will prevent success.prevent success.
• Providing Providing resourcesresources that will help that will help ensure success.ensure success.
![Page 14: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/14.jpg)
Coaching For Results
Module 8Module 8
FeedbackFeedback
![Page 15: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/15.jpg)
Coaching For Results
![Page 16: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/16.jpg)
Coaching For Results
ObjectivesObjectivesAt the end of this module, participants At the end of this module, participants
will be able to:will be able to:• Describe the importance of giving Describe the importance of giving
feedbackfeedback• Evaluate the feedback they gaveEvaluate the feedback they gave• Provide positive feedbackProvide positive feedback• Provide corrective feedbackProvide corrective feedback
![Page 17: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/17.jpg)
Coaching For Results
Giving Positive FeedbackGiving Positive FeedbackKey Point: Key Point: Recognition Strengthens Recognition Strengthens
PerformancePerformance
BB= = BBehaviorehaviorEE==EEffectffectTT==TThank Youhank You
![Page 18: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/18.jpg)
Coaching For Results
Giving Corrective Giving Corrective FeedbackFeedback
Goal: Goal: Eliminate behavior, keep the Eliminate behavior, keep the employeeemployee
BB==BBehaviorehaviorEE==EEffectffectEE==EExpectationxpectationRR==RResultesult
![Page 19: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/19.jpg)
Coaching For Results
Module 9Module 9
The Coaching The Coaching ModelModel
![Page 20: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/20.jpg)
Coaching For Results
![Page 21: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/21.jpg)
Coaching For Results
ObjectivesObjectivesAt the end of this module, participants At the end of this module, participants
will be able to:will be able to:• Describe the four-step coaching Describe the four-step coaching
modelmodel• Apply the model in a role-playApply the model in a role-play• Develop a plan for using the model Develop a plan for using the model
![Page 22: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/22.jpg)
Coaching For Results
The Coaching ModelThe Coaching Model• Get the agreementGet the agreement• Decide on a solutionDecide on a solution• Follow upFollow up• Give recognition when the problem Give recognition when the problem
is solvedis solved
![Page 23: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/23.jpg)
Coaching For Results
Module 10Module 10
Motivation Motivation and Moraleand Morale
![Page 24: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/24.jpg)
Coaching For Results
![Page 25: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/25.jpg)
Coaching For Results
ObjectivesObjectivesAt the end of this module, participants At the end of this module, participants
will be able to:will be able to:• Describe the basic, needs of Describe the basic, needs of
employeesemployees• List List four four ways to improve ways to improve moralemorale• Identify several methods to Identify several methods to
recognize recognize employee performanceemployee performance
![Page 26: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/26.jpg)
Coaching For Results
Maslow’s Hierarchy of Maslow’s Hierarchy of NeedsNeedsSelf-Actualization
Esteem
Social Needs
Safety Needs
Physiological Needs
![Page 27: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/27.jpg)
Coaching For Results
Herzberg’s FactorsHerzberg’s Factors• Hygiene FactorsHygiene Factors
– Comfort and SafetyComfort and Safety• SatisfiersSatisfiers
– Personal Growth and DevelopmentPersonal Growth and Development
![Page 28: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/28.jpg)
Coaching For Results
McGregor’s X,YMcGregor’s X,Y• X=lazy, avoid work and X=lazy, avoid work and
responsibilityresponsibility• Y=seek responsibility and Y=seek responsibility and
involvementinvolvement
![Page 29: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/29.jpg)
Coaching For Results
B.F. SkinnerB.F. Skinner• Rewarded behaviorRewarded behavior
– Tends to be repeatedTends to be repeated• PunishmentPunishment
– Discourages unacceptableDiscourages unacceptable• Neutral (ignoring behavior)Neutral (ignoring behavior)
– Indicates the behavior doesn’t matterIndicates the behavior doesn’t matter
![Page 30: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/30.jpg)
Coaching For Results
Improving MoraleImproving Morale• Keep Keep
communication communication open and freeopen and free
• Maintain a positive Maintain a positive attitude yourselfattitude yourself
• Listen and Listen and encourage encourage feedbackfeedback
• Help employees Help employees achieve their goalsachieve their goals
![Page 31: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/31.jpg)
Coaching For Results
Module 11Module 11
Types of Types of EmployeesEmployees
![Page 32: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/32.jpg)
Coaching For Results
![Page 33: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/33.jpg)
Coaching For Results
ObjectivesObjectivesUpon completion of this module, Upon completion of this module,
participants will be able to:participants will be able to:– Recognized employee growth stage Recognized employee growth stage
behaviorsbehaviors– Adjust Adjust leadershipleadership style to meet the style to meet the
needs of the employees growth stageneeds of the employees growth stage
![Page 34: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/34.jpg)
Coaching For Results
Employee Growth StagesEmployee Growth StagesNew New
EmployeEmployeee
• Very Very enthusiastenthusiasticic
• In need of In need of training training and and orientatioorientationn
Skilled Skilled WorkerWorker
• Very Very capablecapable
• Attitude Attitude variesvaries
• Can be a Can be a problem problem employeemployeee
High High PerformePerformerr
• CompetenCompetent and t and CommitteCommittedd
TraineeTrainee• BecominBecomin
g skilledg skilled• FrustratFrustrat
ed with ed with inability inability to be to be more more involvedinvolved
![Page 35: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/35.jpg)
Coaching For Results
Leadership StylesLeadership StylesDirectorDirector• SupervisSupervis
es es closelyclosely
• TrainsTrains• One-Way One-Way
communicommunicatorcator
SupporterSupporter• CoachesCoaches• EncouragesEncourages• Two-way Two-way
communicatcommunicatoror
DelegatDelegatoror
• Hands-Hands-off off mentor mentor stylestyle
• Lets Lets worker worker alonealone
• ListensListens
CoachCoach• CoachesCoaches• TrainsTrains• More More
supportivesupportive• Two-way Two-way
communicatcommunicatoror
![Page 36: Coaching for Results GSO](https://reader035.vdocuments.mx/reader035/viewer/2022062306/587bd69b1a28ab834d8b54e9/html5/thumbnails/36.jpg)
Coaching For Results
Employee’s Needs for Employee’s Needs for LeadershipLeadership
TraineeNew Employee Skilled Worker High Performer
Director Coach Supporter Delegator
Leadership StyleLeadership Style
Employee StageEmployee Stage