CMBT MetroCMBT Metro Station

2Access Audit Report

Name of the building : CMBT Metro StationBuilding type and use : Public TransportIntroduction : • Accessible India Campaign (Sugamya Bharat Abhiyan) is launched by the Department of Empowerment of

Persons with Disabilities, Ministry of Social Justice & Empowerment as a nationwide flagship campaign for achieving universal accessibility for persons with disabilities. The campaign focuses on Built Environment, Public Transportation and Information and Communication Technologies (ICT). As part of the vertical on Built Environment, the existing building is access audited to be made accessible & inclusive for persons with disabilities.

• Aim: to highlight access initiatives, which are non negotiable, and shall be provided for all services and facilities.

• Access Audit Report: is prepared with line illustrations, designs and sketches for successful implementation. The recommendations of the access audit are based on ground realities and cost effective solutions are provided. Checklist with access standards should be read in conjunction with this report. Numbering in the report is provided as per the numbers in checklist.

• Access Standards: “Harmonised Guidelines and Space Standards for Barrier Free Built Environment for Persons with Disabilities and Elderly Persons” 2016 by Ministry of Urban Development are sited. All measurements are in millimeters (mm).

• Acknowledgements: State Commissioner for Differently Abled, Government of Tamil Nadu

City: Chennai

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Mandatory Implementation: • All stations should be well connected with multimodal transport modes.• Pedestrian environment with in 500m of the metro stations should enhance WalkAbility of All passengers• Public utilities such as toilets, shopping kiosks, paratransit and cycle stands should be within 30m of the

station.• For passengers with disabilities and reduced mobility, all amenities including accessible parking, station

entry and toilets, etc. should be well connected with least possible walking, preferably upto 50m. • Feeder system to metro stations should be accessible for persons using mobility aids.• Waiting areas, resting benches should be provided under shade for persons with disabilities and reduced

mobility.• Skywalks/ elevated walkways should have accessible facilities such as ramp and or lift for passengers with

disabilities and reduced mobility.• All amenities including shops, snack kiosks, ATMs, etc. should be universally accessible and without any level

difference.• Tactile paving configuration should be as per the standards and warning pavers are essential• All lifts to have audio announcement and Braille symbols• All emergency evacuation measures planned for above and under ground metro stations should be disability

inclusive. Evacuation system for persons with disabilities should be integrated in the planning. • Disability Inclusive Training should form the base of all Metro staff, security guards, Metro Sahayaks and

ticketing staff, etc.

Executive Summary

CMBT Metro Station

4External Environment1. Parking

Existing• Area outside the metro station is available for parking , having a capacity of 200 cars but

presently the parking is not operational.

Space identified for accessible parking Proposed parking design

Total number of parking spaces in open car parks or car park buildings:

Required minimum number of accessible spaces:

1 to 25 126 to 50 251 to 75 3

76 to 100 4

51. Accessible Parking

•Accessible parking should be with in 30meters of the main entrance.• Overall minimum dimension 3600mm x 5000mm, including aisle space of 1200mm. • On the route from the entrance to the accessible parking spaces, signs should indicate the whereabouts of accessible parking by the international symbol of accessibility.•These signs should be positioned at 2100mm height, so that they can be seen even if cars are parked in the vicinity and shall be 600mm x 600mm size, to be identified from the driver’s seat.• All security guards/staff should be sensitized and well informed about reserved parking for persons with disabilities.

2100

mm

6External Environment

1. Parking

7External Environment2. AlightingRecommendation

• Signage and drop off area should be clearly marked.• Tactile pavers should be provided to guide persons with visual impairments from this area to the building entrance. Refer Section 3a.•There is no access to station through private vehicles. It is strongly recommended that access to station should be provided from JLN Road and CMBT Bus terminal to promote integrated multi modal transport system.

Signage for alighting

Alighting area identified

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Kerb Ramps• Absence of kerb ramps prevents persons with disabilities and reduced mobility from crossing streets and

moving on to the station kerb. • Standard kerb ramps are required- cut back into the footpath (flush with roadway), at a gradient not

greater than 1:12, with flared sides providing transition in three directions. • Width of the kerb ramp should not be less than 1200mm. • Tactile warning strip shall be provided on the kerb side edge of the slope, so that persons with vision

impairment do not accidentally walk onto the road.• The ramps should be flared smooth into the street surface and checked periodically to make sure large

gaps do not develop between the gutter and street surface.

External Environment

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Kerb Ramps

Recommendations

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3. Accessible Route

External Environment

Recommendations

Accessible route with tactile pavers, anti skid surface, resting spaces and strategically placed directional signage should be provided.

11External Environment

GratingsGratings gaps should be less than 10 mm wide, oriented at right angles to the path centreline

Preferred design of gratings

12External Environment

3a. Tactile PaversRecommendations

• Line-type indicate the correct path/route to follow.• Dot-type provides warning signal, to screen off obstacles, drop-offs or other hazards, to discourage movement in an incorrect direction and to warn of a corner or junction. Should be placed 300mm at the beginning and end of the ramps, stairs and entrance to any door.

13External Environment

3a. Tactile PaversRecommendations

Places to install tactile pavers: •In front of an area where traffic is present. •In front of an entrance/exit. •To and from a staircase or multi-level crossing facility. •In open space to orient persons with vision impairment.

14Internal Environment4. Accessible Entrance – Stairs

Existing Proposed- steps to have tactile pavers and contrast colour band

Contrast colour band on step edges

Warning pavers before first and last step

15Internal Environment4. Accessible Entrance -RampExisting• Ramps with a gentle gradient to

be provided at all entrances.• Height of handrails: 1100 mm &

900 mm• Tactile tiles are missing on ramps.

Recommendations• Indoor- Gentle slope of 1:12 max. preferred 1:15• Outdoor ramp should have overhead shed.• Landings- every 750mm of vertical rise clear space of 1500mm x 1500mm minimum.• Minimum clear width -1200 mm.• Ramps and landing surfaces should be slip resistant/ anti-skid.• Handrails to be on both sides at two levels and at a height of 760mm and 900mm; both ends to be rounded and grouted and extend 300mm beyond top and bottom of ramp.• Strip of warning blocks should be placed 300mm before and after the ramp edges.

16Internal Environment

Tactile MapRecommendations

• Tactile maps should be provided near the Enquiry counters which provide way-finding maps and directories.• It should include a list of officers, platform nos., train arrival/ departure timings and general building facilities locations. • It may include a tactile features/ legends with audio.• Tactile map should be marked by floor tactile guidance for persons with visual impairments to access it.

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Wheelchair accessible 3D Tactile map Rabindra Bhawan, New Delhi

Tactile Map

Internal Environment

Recommendations

18Internal Environment6. Stairs

• Step to be equal/uniform risers (height): 150mm and tread (step depth): 300mm.• Have continuous handrails on both sides including the wall (if any) at 760mm and 900mm height.• Warning strip to be placed 300mm at the beginning and at the end of all stairs. Landings also to have a row of warning strip.• Nosing to be avoided. • There needs to be signage indicating the floor level on each floor. It is also desirable to have a directory of services available on each floor at the landing areas.• Step edges- 50mm minimum should have bright contrasting colors, which helps persons with low vision to identify height and depth of each step. • Sofit- open area under the staircase should be cordoned off by guard rails.

Recommendations

19Internal Environment8. HandrailsRecommendations

• Should be circular in section with a diameter of 38-45mm; • Should be at least 45mm clear of the surface to which they are attached; • Should be at two levels 760mm and 900mm from the floor; • Extend by at least 300mm beyond the head and foot of the flight of steps and ramp in the line of travel and grouted in the ground or rounded off. • Should be in bright color contrast to the surroundings (preferably red/yellow).

Recommendations

Existing

20Internal Environment9. Elevator/Lift

Existing

• Lift has a call button lower height, control panel at 1500 mm,

• Size of lift- 1.62 m X 1.39 m, • Braille, mirror, grab bars are provided

Existing

21Internal Environment9. Elevator/LiftRecommendations

• Call button & control panel: At a reach of 900mm-1000mm; at least 400mm from any corner or have a clear floor space of at least 900mm x 1200mm with no obstruction placed to prevent a wheelchair user from reaching the call button;• Control panel: Inside the lift to be on both the sides. Have buttons with Braille/ raised letters and in sharp contrast from the background to aid persons with visual impairments. • Braille information/raised numbers, audio and visual indicator, review mirror & kick plates to be fitted. • There should be no gap or difference in level between the lift door and the floor surface at each level. If such a gap is unavoidable, then it should not be more than 12 mm.• Review mirror & kick plates to be fitted. • Lift lobby to have ceiling hung floor number for easy identification by the visitors.• Grab Bars

Be placed at a height of 900mm from the floor level; andBe fixed on both sides and at the rear of the lift.

• Audio and Visual IndicatorsThe lift should have a voice announcement system along with a visual display to indicate the floor level.

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9. Elevator/Lift

Proposed

Internal Environment

Recommendations

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• All lifts should have notice displayed at 1400mm height from floor level with symbol of access (wheelchair symbol) to sensitize other passengers not to use lift and give priority for persons with disabilities and those who need it

• Example of notice displayed in all lifts in Metro system, Tokyo

Metro System, Tokyo, Japan

Recommendations

Internal Environment9. Elevator/Lift

24Internal Environment10. Escalators

Existing

• An escalator is found at the metro station for the convenience of passengers.

• Inclination- 30 degrees to 31 degrees• There are no warning tiles at the escalator

and no audio alert system

Proposed

• Escalator to have tactile warning pavers (Refer 3a) 300mm before and after the step edge.• Audio beepers alert for persons with visual impairments should be provided

25Internal Environment13. Accessible ToiletExisting

• There are accessible toilets provided in the metro station• There are no tactile pavers provided guiding towards the toilet blocks• Size of the toilet- 1.91 m X 3.61 m• Grab bars provided in the toilet are not adequate, need to be modified• Two U -shape grab bars on either side of the WC to be provided as the distance from wall

to centre of WC is more than 480mm.

26Internal Environment

13. Accessible toiletRecommendations

• One toilet compartment should have clearfloor space -2000mm x 2200mm minimum.

• Clear door opening of at least 900mm withthe door swing outwards or be folding orsliding type.

• A switch near the WC (one at 300mm andthe other at 900mm from the floor level),which activates an emergency audio alarm(at the reception/attendants desk, etc.).

• Flooring to be anti-slip/matt finish.

U -shape moveable grab barL-shape stationary grab bar

27Internal Environment

13. Water Closet & Wash Basin• Have clear space of not less than 900mm wide next to the water closet.• Be located between 460mm to 480mm from the centerline of the WC to the adjacent wall and have a clear dimension of 800mm from the edge of the WC to the rear wall to facilitate side transfer.• The top of the WC to be 450-480mm from the floor. • Grab bars at the transfer side of the WC and the adjacent wall. • On the transfer side of the WC- swing up type and on the wall side L-shape grab bars should be provided.Wash basin- dimensions 520mm and 410mm, so mounted that the top edge is between 700mm-800mm fromthe floor; have a knee space of at least 760mm wide by 200mm deep by 650mm-680mm high.• Lever type handles for taps are recommended.• Mirror’s bottom edge to be 900-1000mm from the floor and the mirror may be inclined at an angle.• U-shape moveable grab bars are proposed on both the sides of the washbasin.

28Internal EnvironmentGeneral ToiletsRecommendations

• All signage to be in contrasting colours.• For visitors with low vision and vision impairments- pictogram (male pictogram in triangle and female pictogram in circle), marked on plates along with Braille & raised alphabets, to be mounted on wall next to door near the latch side, at a height between 1400mm-1600mm.• Warning paver strip/ thin rubber door mat to be provided 300mm before the toilet entrances. Availability of sanitary material and disposal mechanism in ladies toilet.

29Internal EnvironmentAccessible Urinals

Recommendations• There should not be any step/ level difference in front of accessible urinal.• At least one of the urinals in all Gents toilets on all floors should have grab bar; installed on each side and in the front to support ambulant persons with disabilities (for example, crutch users). • Lowered urinal rim height – 430mm.• The front bar is to provide chest support; the sidebars are for the user to hold on to while standing.

ExistingThere is a step and the urinals are not lowered for use by wheelchair users and children.

Existing Recommended

30Internal Environment AFC & Customer Care

Existing• EFO/ Customer Care counter height- 1050 mm: to be lowered down to 800mm• Speaker ht.- 1340 mm: additional speaker at 800-1000mm to be provided• Tactile tiles stop at beginning of AFC and do not connect the guiding pavers on the other side

Customer Care Centre

31Internal Environment Ticket Vending MachineExisting

• There are Braille markings available at ticket vending machine counter • Insert coin slit- 1400 mm- 1 machine should be lowered down to 800-1000mm max. out of the 2 ticket

vending machines

Existing Proposed

32Internal Environment

15. Controls and Operating Mechanisms

RecommendationsOperable part of controls such as vending machines, electrical switches, wall sockets and intercom buttons should be: • located adjacent to the clear floor space;• height between 600-1100 mm;• controls should be placed not less than 400 mm from room corners;• operable by one hand;• does not require tight grasping, pinching or twisting of the wrist; and operable with a force less than 22N.• Controls should be color-contrasted, with the surrounding face plate panel and the face plate contrasting with the background wall on which they should be mounted• The control panels /switch boards should be flushed to the wall

33Internal Environment16. SignageExisting- Signage are good and some are backlit.

• Floor wise key plans are proposed next to steps and lifts.• Signage having big fonts, color contrast and well illuminated benefiteveryone particularly persons with low vision.• Braille plates giving information of facilities etc. shall be provided on thehandrails of stairs.• Information in Hindi and English: Principle names to also be indicated inHindi and in English.• Color: Displays related to barrier-free facilities and routes to be simple and easy to distinguish. All signage displaying facilities for “Persons with Disability” to have a uniform colour (preferably blue and white).

Recommendations

34Internal Environment16. Signage

Recommendations- preferred location of signage

35Internal Environment16. Signage

Height and placement

36Internal Environment Platform1. Good example of tactile paving2. Good Signage3. Warning pavers to be provided 600mm before the track edges Instead of a contrast colour strip.

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37Internal Environment Coach Internal

Stanchions in the metro coach to bein contrast colour- yellow/ red

Route map- active signage and in the metro coach to be in contrast colour- yellow/ red

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17. Emergency Evacuation

• Emergency staircase for evacuation/escape is provided at Namma Metro, Bangalore

• To be provided at all stations clearly markedwith directional arrow and way findingsignages

Internal Environment

39Internal Environment17. Emergency Evacuation-PlatformsExisting

• Facilities on Platform 2• Boarding area for wheelchairs• Tactile tiles for wheelchairs• Passenger emergency telephone• Evacuation track system

• Evacuation chairs should be provided for the evacuation of persons with disabilities

• Lux levels on platform 1 is only 18 Lux -inadequate and should be minimum 150 lux.

Recommendations

40Internal Environment

Good example at the platform and tracksShould be replicated in other stations also

17. Emergency Evacuation-Platforms

41Internal Environment17. Emergency Evacuation

Recommendations• Fire escape plan, emergency alarm both audio (hooter type)

and visual (flashing bulb) to be provided at strategic locations.• Evacuation routes should be clearly identified. Routes should

be at least 1200mm wide, to ensure that a person using awheelchair and a non-disabled person are able to pass eachother along the route. The route should be free of any leveldifference and should be kept free from obstacles such asfurniture, coolers, AC units, flower pots, etc.

• Evac chairs should be made available.

Wheelchairs are provided

42Internal EnvironmentColour ContrastRecommendationsContrast colours should be provided between: • Columns in circulation area to have contrast color,• Critical Surfaces (walls, ceiling and floor),• Signage and background sign frame/ wall,• Step edges and risers/ treads on steps,• Handrails and background wall,• Doors and surrounding walls,• Switches/ sockets and background wall,• Toilet fixtures, accessories and background walls.

43Vendors List

• Grab bars for accessible toilets and Signage (Braille signage and Tactile Maps)– Access Plus, B-175, Mansarovar Garden, New Delhi-110015 (M) 9811133547, 9711190806

• Guiding/warning tactile pavers– Pelican Ceramic Industries Pvt. Ltd., 410, Suneja Tower-1, District Centre, Janakpuri, New Delhi-58,

Mr. Ashok K. Luthra (M) 9810545699 Ph: 25552097, 32482791, 32982791– Johnson, Durato and Nitco brand available at all leading stores

• Induction loop system– Mr. V. P. Sah, AYJ National Institute for the Hearing Handicapped, Kasturba Niketan, Lajpat Nagar-II,

New Delhi-110024 (O) 011-29815093

Contact details:Ms. Anjlee Agarwal Executive Director & Access Consultant