club industry 2015, totally tech fitness trends, enhance and elevate the member experience
TRANSCRIPT
Lindsey Rainwater
Totally Tech FitnessTrends
Enhance and Elevate the Member Experience!
BUSINESS CONSULTANT & CONSCIOUS LIVING COACH
GENUINE CONNECTION THROUGH RELATIONSHIPS IS HOW WE THRIVE @lindseyrainh2o
www.lindseyrainh2o.com
LET’S GO ON A JOURNEY…
EASIER AND MORE EXCITING THAN EVER TO WORKOUT IN YOUR CLUB
HOW CAN THE USE OF TECHNOLOGY ENHANCE THE MEMBER EXPERIENCE?
LEVERAGE TECHNOLOGY TO ELEVATE THE CUSTOMER EXPERIENCE NOT REPLACE
IMPROVE THE MEMBER EXPERIENCE WITH THOUGHTFULNESS & PERSONALIZATION
MAKE CHOICES THAT SUPPORT YOUR OPERATING PLAN
START AT THE HEART OF WHAT WE DO
PEOPLE MATTER
• Dale Carnegie quote
HAPPY CUSTOMERS
DOES YOUR CURRENT PLAN MEET THEIR NEEDS?
TECHNOLOGY INTEGRATION DONE RIGHT ENHANCES THE MEMBER EXPERIENCE
1 IN 5 AMERICANS HAS A HEALTH AND FITNESS TRACKER ,1 IN 10 USE THE TRACKER DAILY
THE NEW HEATH CLUB COMPETITOR IS AN EMPOWERED CONSUMER
HEALTH CLUB’S ARE WHERE THE CONSUMER CHOOSES TO GO
“He does not necessarily have any “bragging rights” around his technology or social integration plan other than to rely on the help of others and to be a student of how to serve his members better through integration”.
THE FACTS ARE
THE MOST RECENT RESULTS
Kelly Sweeney, Club Apps
Ted Vickey, Fitwell llc
Bryan O’Rourke, President Fit-C
THE PEOPLE SOLVING PROBLEMS
CONNECT THEM IN A FAMILIAR WAY
LOOK FOR BRANDS THAT CAN ELEVATE YOUR PLAN
OPPORTUNITY FOR INTEGRATION
“Type a quote here.”
SURPRISE AND DELIGHT MEMBERS
A CALL TO ACTION
–Johnny Appleseed
“Type a quote here.”
CREATE A PLAN
LOOK INTERNALLY FIRST, THEN WORK OUTWARDLY TO CREATE A PLAN
CHANGE REQUIRES CLEAR VISION
SET YOUR GOALS IN ALIGNMENT WITH YOUR MISSION
HOW CAN YOU HELP YOUR PEOPLE?
MAKE PEOPLE YOUR PRIORITY
IT’S ALL ABOUT LEAVING LASTING IMPRESSIONSTO IMPACT DAILY LIVES
THE RACE TO KEEP UP
TECH IS ONE OF MANY WAYS TO ELEVATE
REMEMBER S^3 SIMPLE.SHORT.SOCIAL
BE A RISK TAKER
MAKE IT EASIER AND MORE EXCITING THAN EVER TO WORK OUT IN A HEALTH CLUB
THE RESULT
YOU ARE RESPONSIBLE FOR SMILES
THE SKY IS THE LIMIT
FIND ME ON SOCIAL@lindseyrainh2o
