clps managaing people
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Section 7: Managing Conflict
Section 7: Managing Conflict
What is Conflict?
Reflection
• Is conflict inevitable in your organisation? Please list the three major reasons why conflicts occur in your organisation. Remember that conflicts can vary from relatively minor disagreements to major disputes.
• Your answers may have included:– organisational change;– changing managerial roles;– staffing problems;– time and resource constraints; and– dealing with customers.
A classic framework for viewing employment relationships
Conflicts can arise at a number of levels:
Examining Positive and Negative Aspects of Conflict
• conflict is inevitable means the management task is not to eliminate conflict but rather to manage it, to produce creative/positive rather than destructive/negative outcomes.
Reflection
• List (a) five positive outcomes and (b) five negative outcomes that you have observed emanating from conflict situations.