clpp corporate brochure (jan 2014)

8/9/2019 CLPP Corporate Brochure (Jan 2014)

1/15

GROWING IN PARTNERSHIP

WITH HONG KONG


2/15

Contents

04-09POWER YOU CAN RELY ON

02-03MILESTONES

10-13EXCELLENCE IN CUSTOMER SERVICE

14-19ENVIRONMENTAL PROTECTION

20-23A COMMITMENT TO THE COMMUNITY

24PUBLIC EDUCATION

GROWING IN PARTNERSHIPWITH HONG KONG

1901

1920

1928

110

Established in 1901, CLP Power Hong Kong Limited (CLP Power) is the principal subsidiary of the CLP Group

(CLP). CLP Power operates a vertically-integrated electricity supply business in Hong Kong which includes

generation, transmission and distribution and serves 80 percent of the territorys population.

CLP Powers history is inextricably linked with that of Hong Kong. In the mid-1920s, when Hong Kongs

economy was hard hit by the Canton-Hong Kong strike, the Kadoorie family remained confident in the

future of Kowloon and th e New Territories. Sir Elly Kadoorie became a major investor of CLP in 1928 and

participated in the companys policy making. From providing a reliable electricity supply and meetingthe needs of fast-growing manufacturing industries during the post-war years to helping Kowloon and the

New Territories move into a new stage of electrification and development, CLP Power has played a major role

in powering the city for more than a century.

In guiding CLP Power forward, the Kadoorie family still follows the traditional values of previous generations

with their businesses in Hong Kong. These values include being forward looking, financially prudent, showing

integrity in business dealings, and having a sense of obligation to society. The Kadoorie family is also engaged

in a host of civic and philanthropic activities which benefit people across the city.

CLP Power has been supplying Hong Kong with the reliable power for more than 110 years. We are committed

to continuing to light up our city and to serving each of our customers to the very best of our ability.


3/15

2001 CLP Power celebrates its centenary.

2002 200The number of CLP Power customers reaches

two million.

2009 10

CLP Power publishes Energy Vision, a roadmapthat outlines its plan to bring in and use more

clean energy over the next decade.

2010

Phase 1 of the Town Island Renewable Energy

Power Station is commissioned.

MILESTONES

1901

China Light & Power Company Syndicate is

incorporated in Hong Kong.

1903 First power station is commissioned on Chatham

Road, Hunghom.

1928

Sir Elly Kadoorie becomes a shareholder,

introducing the participation of the Kadoorie

family in the companys policy making.

1931

New Territories Electricity Supply Scheme

begins. Contracts are signed to supply power

to several major enterprises.

1964

CLP Power and Esso (now ExxonMobil Energy

Limited) sign the first Scheme of Control

Agreement with the Hong Kong government.

2010

Emissions Control facilities at Castle Peak Power

Station are commissioned, making it one of the

cleanest coal-fired power stations in the world.

2012

The Second West-East pipeline gas reaches

Hong Kong.

1979 Sale of electricity to Guangdong Province.

1982 ACastle Peak A Power Station is completed.

1994

CLP Power begins importing power from

Guangdong Daya Bay Nuclear Power Station.

1996

Phase 1 of Black Point Power Station is

commissioned, the first in Hong Kong to use

natural gas.

1998

CLP Holdings is formed following a company

reorganisation.

MILESTONES 2 3


4/15

POWER YOU CAN RELY ON 4 5

CLP Powers ability to supply power reliably and consistently

is at the heart of our success. It is a task that requires

dedication, professionalism, teamwork and state-of-the-art

technology at all levels of the company.

Cutting Edge Generation Technology

The three power stations operated by CLP Power feature

high quality generation infrastructure that employs some

of the latest, most efficient and environmentally friendly

technology.

Castle Peak Power Station in Tuen Mun was commissioned

in phases during the 1980s, and now has a capacity of

4,108MW. It burns coal as a primary fuel, but can also

use oil and natural gas as alternatives. With the Emissions

Control Project for reducing sulphur dioxide and nitrogen

oxide emissions coming into effect in phases from 2010,

together with stringent emissions management measures,

Castle Peak Power Station is one of the cleanest coal-fired

power stations in the world.

1980

4,108

2010

POWER YOU CAN RELY ON


5/15


Black Point Power Station, also in Tuen Mun, is one of the

worlds largest gas-fired combined cycle power stations. CLP

Power became the first electricity supplier in Hong Kong to use

natural gas for power generation when it went into operation in

1996. The plant now has a capacity of 2,500MW.

Black Point Power Station has been undergoing an intensive

upgrade since 2012 in order to receive gas from the Second

West-East pipeline, a new source of natural gas from

mainland China, opening a new chapter in CLP Powers

drive for clean power generation.

Pennys Bay Power Station in eastern Lantau Island provides

reserve power to deal with both planned and unexpected

outages of generating units. The 300MW power station

provides quick-start support in case of emergencies and to

meet peak demand. Its diesel oil-fired units can come online

within nine minutes.

CLP Power is contracted to buy 70% of the power produced

by the Guangdong Daya Bay Nuclear Power Station.

Commissioned in 1994, the station is the first large-scale

commercial nuclear power station in mainland China and

has two pressurised water reactor generating units with a

capacity of 1,968MW.

1996

2,500

2012

300

9

70% 1994

1,968

The Guangzhou Pumped Storage Power Station has a

capacity of 2,400MW. CLP Power has acquired the right to

use 50% of the output of the first phase of 1,200MW until

2034 through its interest in the Hong Kong Pumped Storage

Development Company Limited.

1,200

20 34

2,400

A World Class Network

CLP Power manages and operates a world class

transmission and distribution network, supported by

dedicated professionals using the latest technology, systems

and processes.

This integrated network spans some 14,200 kilometres

of transmission and distribution lines in a network

involving more than 13,750 substations. Our network is

also interconnected to the power grid of neighbouring

Guangdong province in mainland China and runs across

Victoria Harbour to connect with the system of HK Electric.

CLP Power is one of the worlds most reliable suppliers

of electricity. We maintain a supply reliability of 99.999%,

putting us on a par with the worlds very best power

companies, and further network enhancement should allow

us to achieve even higher levels in coming years.

14,200

13,750

99.999%

State-of-the-art power network with

99.999%reliability


6/15


Around-the-Clock Care

The supply of power to customers is managed by our

engineers and frontline staff 24 hours a day, 365 days a year.

The System Control Centre, which forms the intelligence hub

of our operations, monitors demand and constantly regulates

the generation, transmission and distribution of electricity.

The System Control Centre works in conjunction with our

two regional operation sections in Kowloon and the New

Territories to provide online, intelligent, around-the-clock

surveillance to identify any changes in the network status.

Any discrepancies are immediately identified and rectified,

preventing or minimising supply interruptions.

14,200

Total length of transmission anddistribution lines: Around

kilometres

a greater distance than the diameterof the earth


7/15

EXCELLENCE IN CUSTOMER SERVICE 10 11

EXCELLENCE INCUSTOMER SERVICE

Putting Customers First

Excellence in customer service is a cornerstone of CLP

Powers value proposition. We work tirelessly to ensure

an uninterrupted power supply for more than two million

customers and offer them the very best customer service.

Exceeding Expectations

CLP Power has an extensive network of Customer Service

Centres covering Kowloon and the New Territories to serve

the needs of its customers. These centres provide a wide

range of services and serve as a hub for promoting energy

efficiency and conservation in the community.


8/15

Help for Every Home

As well as its day-to-day customer service, CLP Power

offers extra help to customers in their homes. Our customer

portal CLPOnline provides tools, tips and advice on

energy efficiency living ideas to help customers with their

consumption, payment and billing.

A Partner for Business

Our dedicated account management teams serve as

a one-stop point of contact for major commercial and

industrial customers. We work hand in hand with them

from the outset and offer free advisory services on energy

equipment installation and energy audits. These services

ensure that our customers enjoy not only the best energy

services, but also the best business solutions for cost

saving. Our GREENPLUSprogramme, launched in 2010,

helps our business customers find effective solutions for

energy efficiency.

A Listening Ear

The high quality of our customer service relies on our ability

to understand and respond to our customers needs. We

place great emphasis on listening to what our customers

have to say and maintaining a constant dialogue with them.

Our centres and hotline handle around 1.3 million enquiries a

year and endeavour to deal with every customer in the same

friendly, efficient and professional manner.

In addition to our regular communication channels, our

Customer Consultative Group (CCG) and Local Customer

Advisory Committees (LCACs) provide more formal and

structured channels for customer and community feedback.

The CCG, established in partnership with the Consumer

Council in 1992, consists of customer representatives who

give us advice on service from the customers point of view.

The LCACs were established in 1994 with representation

from local community leaders.

2010

130

1992

1994

EXCELLENCE IN CUSTOMER SERVICE 12 13

580

We serve around 5.8 million customers,approximately

80%

of Hong Kongspopulation


9/15

ENVIRONMENTAL PROTECTION 14 15

ENVIRONMENTAL PROTECTION

Working for a Greener Future

Our business, by its nature, has an inherent impact on the

environment. That is why we are extremely serious about

our responsibility to seek out sources of cleaner power

generation and to manage the environmental impact of

our operations. Over the years, we have adopted the

industrys best practices on operational efficiency, safety and

environmental performance.

Facing the future challenges, we will continue to work along

the Energy Vision we outlined towards more sustainable

energy in the next decade. This will guide us towards

delivering a more reliable, cleaner energy generation through

three approaches: Establishing closer energy integration with

mainland China, moving to cleaner fuels, and encouraging

greater energy efficiency. We understand and share the

communitys aspiration for improved air quality and a low

carbon city. We are committed to playing our part in this

important cause. Our goal is to work closely with all parties

to create a greener tomorrow.


10/15

70

Combating Climate Change

CLP Power is a pioneer in Hong Kong in adopting measures

to manage its impact on the environment. Since the

mid-1970s, CLP Power has adopted a fuel diversification

strategy. We are also the first utility company in Hong Kong

to introduce natural gas.

We have been using coal, natural gas and nuclear power

to meet Hong Kongs demand for electricity, enabling

In the past 20 years,

electricity demand

has increased more

than 80%. Our

emissions, however,

have reduced by

more than

20

80%

20 80%

80%

us to provide electricity in a reliable and environmentally

responsible manner. Over the years, the use of natural gas

and nuclear power has helped CLP Power reduce emissions

from our operations.

The Emissions Control Project at the coal-fired Castle Peak

Power Station has also further improved CLP Powers

environmental performance. Despite an increase of more

than 80% in electricity demand in the past 20 years,

our emissions have reduced by more than 80% over the

same period.

80%



11/15

2011 2015 Forecast

Coal

Coal

Nuclear

Nuclear

Gas

Gas

2 X

The Nuclear Benefit

Nuclear power is a clean and r eliable energy source which

produces virtually no emissions. We believe that continuing

nuclear energy programmes will be part of the global effort to

address climate change.

The Guangdong Daya Bay Nuclear Power Station supplies

around one third of CLP Powers electricity supply and has

proved to be reliable and affordable. Importing nuclear energy

to Hong Kong has helped to cut carbon dioxide emissions in

the city by over 100 million tonnes over the last two decades.

Promoting Renewable Energy

We recognise our responsibility in the collective effort to combat

climate change and we are constantly looking for new ways to

reduce emissions from energy generation. The increased use of

renewable energy will help achieve our targets. Our renewable

energy efforts are not limited to electricity generation. They

include supporting the public in renewable energy projects and

connecting them to the grid.

Town Island

Hong Kongs first commercial-scale standalone renewable

energy system is a two-phase project on Town Island.

The system, which CLP Power began planning in 2008 and

completed in 2012, has a generating capacity of up to

200kW which is sufficient to meet the islands energy needs.

Grid-connected Projects

CLP Power has been providing technical advice and

assessment services to customers to facilitate their

connection of small-scale renewable energy facilities to our

grid since 2003.

1

2008

2012

200

2003

2015CLP Power fuel mix change needed to meet 2015

emissions targets:



12/15

A COMMITMENT TO THE COMMUNITY 20 21

A COMMITMENT TOTHE COMMUNITY

Hong Kong is Our Home

The success of CLP Power as a business is closely alig ned

with the well-being of the community we serve. We deliver

reliable and safe electricity at a reasonable price, operate

in a responsible way, and contribute to the community of

Hong Kong.

Giving to those in Need

Our community commitment initiatives focus on three areas:

The environment, youth and education, and community

well-being. We work closely with local non-governmental

organisations and community groups to identify evolving

societal needs and to devise programmes that will make

a difference to peoples lives and have a positive, long-

lasting impact. Over the years, our community commitment

activities putting our skills, expertise and resources to good

use have improved the quality of life of many people.


13/15

A COMMITMENT TO THE COMMUNITY 22 23

Key community programmes of CLP Power include the

Hotmeal Canteen which is jointly organised with the Hong

Kong Council of Social Service and the Baptist Oi Kwan

Social Service. The Hotmeal Canteen provides nourishing,

dietician-supervised hot meals for a token price to the needy

in Sham Shui Po. The programme also offers job counselling,

health advice sessions and exercise classes to help

participants lead a healthier lifestyle and to help them regain

confidence by establishing a new social network for them.

CLP Power is committed to Energy Efficiency and

Conservation (EE&C). We promote EE&C through education

and have introduced a series of tools and programmes to help

our domestic and commercial customers save energy. We

also install energy efficient LED light bulbs and share useful

tips on EE&C and electrical safety with the elderly through our

CLP volunteers caring visits and EE&C talks.

LED

Employee Volunteering

Employee involvement is critical to the success of our

community commitment programmes. CLP Powers volunteer

team is one of the largest corporate volunteer teams in Hong

Kong. It was started in 1994 by a group of frontline staff on

a voluntary basis who provided free re-wiring services to

underprivileged elderly people. Today, it comprises more than

800 employees and their family members.

In recent years, the scope of voluntary services has expanded

to include the provision of free English lessons for new

migrants and underprivileged children, the training of young

and elderly volunteer leaders, eco-tours, workshops on

electrical safety and energy efficiency, caring visits, and a

range of other activities for the underprivileged and the infirm.

1994

800


14/15

Public Education

Public education and knowledge sharing are important

factors in the continuing development of our businesses

and our mission for a more sustainable future. That is why

CLP Power has launched a variety of educational initiatives

to provide students and the community with greater

exposure to the power industry and to encourage them torecognise the importance of environmental responsibility.

Our exchanges include environmental and liberal studies

websites, knowledge sharing initiatives on power generation

and technology, fuel mix, energy efficiency and conservation,

as well as training and development programmes f or the

power industry.

Contact Us

8 Laguna Verde Avenue, Hung

Hom, Kowloon, Hong Kong

Tel: (852) 2678 8111

Fax: (852) 2760 4448

E-mail: [email protected]

Website: www.clp.com.hk

8

(852) 2678 8111

(852) 2760 4448

[email protected]

www.clp.com.hk

2014 Edition 1

This publication is printed on environmentally friendly paper using soy-based inks.


15/15

CLP Power Hong Kong Limited

www.clp.com.hk

clpp corporate brochure (jan 2014)

Documents